MyHeritage

Dear Arron,
Thank you so much for your time and help in getting my gift kit activated. When I was ready to quit you were not and had great patience in getting the job done. You give great service for the company.

Dorothy B.

I can only research back to 1908-before that my relatives were in Europe-if my American history went further I could learn more. I thought I could follow further back when I ordered this. The info from 1908 thru present was very helpful.
E Parness`

I had mistakenly thought I had done a DNA test with another company and wanted to get another one from MyHeritage for comparative purposes. I purchased a kit online, only to discover that I had already done their test a while ago! I called MyHeritage and was met by a cheerful PaulaG, who quickly offered to cancel my new order. I gratefully said yes, then moved onto my wife's DNA results which exhibited some puzzling results. PaulaG unerringly showed me some keystrokes which provided more detailed results that finally made sense. With that she also provided me some useful history about the historical relationship of the English and the Vikings. One stop shopping, coupled with a sunny disposition! A role model for others in the business of customer service to emulate!

MyHeritage representative Paul was absolutely amazing, friendly, knowledgeable and professional. I received my kit, got my results in a decent amount of time and was so excited to see my heritage as well as who I was related to. I highly recommend my heritage (:

Their results said I was 97% Western European/U. K./Ireland/Scotland. Very broad area, 2% italian and 1% Asian. Before sending them my DNA I had already traced my maternal lineage back 3 generations to Croatia. Their results said I had no Balkan DNA! Go figure... Not only do I look exactly like my mother, I have the same hereditary rare disease. As other reviewers indicated it appears they profile their DNA results to your name. In my case my married surname is very scottish and my first name, Angela, is Italian (I was named after a friend of my mom's, no relation). I guess they threw the 1% Asian to make it look more authentic. I have submitted a DNA sample to another DNA research Company. Maybe this will prove them creditable and me to be a switched at birth foundling or MyHeritageDNA to be just another Shister Scam.

My experience was very pleasant. The Representative that helped me was very helpful, kind, pleasant and actually I wish I remembered his name because there arent enough kind words to express how he handled my situation. Thank you

It took tech support only 1/2 day to diagnose that the problem I was having with my family tree and to correct the problem all the while dealing with my at any query I had. Problem resolved within 1/2 day

I purchased a subscription to MyHeritage in response to an offer transmitted by an affiliated company called FamilyTreeDNA. Although this on-line purchase transaction seemed straightforward, it did not give me access to the services I had just purchased. After my first effort to resolve the problem through MyHeritage technical support was unsuccessful, I tried again and this time connected with an associate, Sharon, who took the time to diagnose and then resolve the problem. This required several e-mail exchanges over a two week period, so if others should find themselves in a similar situation, then patience and persistence are strongly suggested.

I talked to Patrick to help me sign into the MyHeritage site so I could order a DNA kit.
Patrick was very helpful, very professional. He gave me a sign-in code and stayed on the phone with me to be sure I was able to sign in. A very good experience for me thanks to Patrick.

I ordered 2 kits, one for me and one for my wife. I was able to register mine OK but for some reason I was unable to register my wife's. Whoever took my call was extremely helpful and we resolved the issue in no time!

I have just spent approx 20 minutes speaking to Aaron from the My Heritage Support Team and I am most impressed with the assistance I was provided by him. Aaron was patient, helpful and went into great detail to explain things clearly to me which I really appreciated. Aaron has also now emailed me detailed instructions to assist me with some family trees I wish to merge/delete. I am really grateful for the assistance I was provided by Aaron - thank you.

I tried to add a photo of myself to my profile and the system would not let me do it. I called and talked with Shaun and he did it for me and then showed me how to do it in the future if I need to add photos in the future.
Thanks.

Had an issue which saw 4 tickets and was ongoing that had me near quitting the site until 1 party worker; Shayli, came and took over handling the issue. She showed efficiency throughout and resolved the problem that had her wondering why it wasn't resolved sooner.
An employee such as she is dependable and knowledgeable and can keep the site in very high standards as this is what is needed. Tickets need to be handled in a timely manner and Shayli did wonderfully and even explained what she had done.
I enjoy the site but there is a need for some improvements, like all businesses. I am really grateful to Shayli and hope My Heritage will continue to have employees as dependable, trustworthy, reliable and efficient.

Although I work pretty much on my family tree. In the course of my research, I discovered that there are records that are time-consuming and of low importance to the family tree. Like matching records. Alon, a representative of MyHeritage, offered me a professional solution. Which can be applied in a number of ways, depending on the specific problem. Thank you very much. Alexander Kafri

This site is stupid. They have my dad being born in the 1800 and he wasn't born until 1924. Same dad/mother listed. Wrong guy. Don't waste your money on this site, they apparently don't have any idea what they are publishing.

I contacted myheritage customer attendance yesterday to ask for help about a undue charge. Stefanie talked with me and was a very good listener. She helped me with my issue very quickly. I'm very satisfied, and I recommend the "Myheritage" services.

After some trial and error a few years ago, I ended up with a page in MyHeritage. It was one smart choice would be seen as time passed. I chose a side of my father's family and one side of my mother's family, not something I would recommend if the families are large. Better and have all gathered on a page.
Start-up and creation of a family tree at MyHeritage is free and only after several years if the tree has been great, it will cost a bit, but it's worth itathered at one familieside.

I have nothing but praise for this programme. It is easy to use for someone in the older age group, the instructions are clear and concise. The support group connected with MyHeritage couldn't be more helpful and of other sites I tried in the past and discarded, this is by far the best. Well done to all associated with it.

I got an email about a year contract today and I can't cancel it anymore. It's not possible to contact the customer service about this issue. There's only an automated chatbot. All I wanted is a dna test no year contract.

Customer Service Representative was charming, professional, polite, answered all of my questions /concerns, and quickly resolved the issue. I am very satisfied with the company's follow-up support and will recommend using MyHeritage DNA to my family and friends.

My family has quite a large tree, one of the branches
Traced many hundred years back, so the possibilities
To make a smooth import from other databases
Into My Heritage turned out to help us a lot.
I know that many family have enjoyed being able
To send birthday greetings while browsing through
The family's historical data.

The issue was that my Family History Tree would not synchronise.

Using TeamViewer is/was a very good way to assess the issue.

The myHeritage technician very thoroughly searched all possibilities that stopped synchronising.

Managed to synchronise by switching off the antivirus program (Avira).

What disappointed me was that there was no intention to contact Avira and solve the issue for all other users.

Switching on/off my antivirus protection is a temporary solution.

I have been using Avira for a long time and this problem is recent.

Further, I have an other Family History Tree, used as a research file/storage of loose information which I hope to link to my Family Tree.

This site synchronises without switching on/off Avira.

Looking forward to a permanent solution, for my benefit as well as other users of Avira.

I signed up for a free trial from this website two weeks ago and the exact same day, Tried to cancel my account from the website because it is not what I thought it was. You have to enter your own family information, not find out about your family so I tried to cancel and today they charged me $200 for a subscription that I tried to cancel 2weeks ago and when I tried to contact their help team, it isn't set up in any way that's easy to actually help you, you talk to a computer that has the exact same four responses over and over and asks you the same question over and over again. Overall just a terrible experience, and I want my money back but no member of the team has contacted me since my help chat.