MyHeritage

Caroline worked with me to resolve a match up from Geni.com family tree to Myheritage family tree.
Caroline seem to be a bright and personable individual. She was highly capable of achieving the goasl I set for her. She resolved the problems quickly and in a way that I understood. I am happy with the result.
Myheritage need more employees like Carolyne. She is an asset to your company.

I've been trying to figure out what to do with my old basic site and move my family tree and DNA to my wife's new Premium for a while using the online support. The instructions I got via email were not clear enough for me to understand, and may have been wrong.

So, I chose to try phone support and was fortunate to get Brigitte, a very knowledgeable and courteous customer support person. In about 10 minutes we had it solved and working perfectly.

The solution was to start over. I first had to have my most recent GEDCOM and DNA files on the computer. She got rid of the old site and walked me through uploading the GEDCOM and DNA files to my wife's account (not entirely intuitive). It was all quick and easy, and now my tree can be as big as it needs to be.

We had one other call to MyHeritage customer support when my wife first set up her account and it went flawlessly as well.

My recommendation is to forget email support and just call them up.

I inadvertently uploaded the wrong family tree to the website and began to think I would need to delete each person, one at a time. I rang the help desk and they confidently and efficiently told me how to easily over come the problem. I was very grateful! Thanks.

DNA analysis is complicated enough for us newbies without websites making the subject more obtuse. When I encountered a problem with one of my DNA kits not being properly assigned (I had uploaded a new family tree file and severed the links) I was therefore getting very frustrated trying to find a solution on my own. But less than five minutes on the phone with a very helpful technical support person set the matter to rights and showed me how to take care of such problems in my own in the future. This is the way technical support is supposed to work but seldom does. Many thanks to MajaI.

Just received a one off email from these people telling me they're charging me £49.99 today as an imaginery free trial I've never heard of has come to an end. I have no idea who they are or how they have my card details - or even if they just have my last four digits - but they're getting sweet nothing from me.
Either a legitimate heritage site I've had for over two years has sold my details on or they're a scam company.
Either way, steer well clear of them and cancel anything they try and weedle out of you. Totally snidey.

Have had a problem with one of the DNA samples I returned to the laboratory.
Left a message on the voicemail and have had two responses. One yesterday with Warren, and today with Joy, who telephoned me and the matter now seems to be sorted. I have had a replacement kit sent to me. This I shall be returning in the next few days. Thanks for your help. Clive Pike

Information on my family tree was incorrectly placed. After calling your customer service, The information was corrected with your agent's directions. His instruction was smooth and easy to understand. Kudos to Mr. Saoirse

I have been using myHeritage for several years and had no problems. I added an extension to Firefox called Popup Blocker (Strict) and it prevented graphics from this site. I called for support and was able to determine what the problem was and disable the extension. Now all works great. I also like the site for geneology.

For the past four months I have been working with Laura to resolve a problem where I was unable to open photos and files that I had pinned to people in my tree. After first reaching out to the MyHeritage team, I was pleasantly surprised to get a very timely response. Laura and I corresponded many times and she was always there with a quick response. After I paused my efforts for two months, I once again reached out to Laura for help and, there she was, still wanting to help. Doggedly, she got the resolution I needed. Couldn't ask for better service.

MyHeritage is one of few players of the Geneology and DNA services, and they are really great.
However, when it comes to support, which is mandatory (unless you are an expert. I know I am not, hence, needed lots of explanations on the connections and tools), they are the best. I had the pleasure of more than 30 minutes call with a rep. From MyHeritage, where he explained to me and took me step by step on so many questions regarding the tools and how to properly use them and understand their results.
This is much more than ROI and I am happy I chose MyHeritage.

Quick response from My Heritage help, second in queue so didn't use call back option.
Majal was extremely helpful, patient and confident. She eventually solved a difficult problem concerning compatibility of FTB with my on-Site family tree on iMac
Well done!

Because of my little knowledge of the Family Tree Builder, I phoned again today and the lady I spoke to helped correct my errors and answered my concerns. Thank you for being there for us to discuss our concerns with a live person because some of us need to talk to someone and not read a manual.

Today was another example as to why I am more than pleased with Myheritage and the help they provide. Mr Bertrande, came to my assistance, he was knowledgeable, polite, and understood my problem. He provided the help that I needed and I was on my way is a very short time.
Thank You, SIR!

After several years of genealogical reasearch, I was curious about my family genetic background. When the results came back 87% British no problem. It was the 9% Eastern European that threw me. 6 generations maternal and paternal show NO names or nationalities linked to Eastern Europe. When I finally got through the nearly 1 hr hold in line, I was told that since it was a "beta" system that I should realize that they were ethnic estimates and shouldn't be used in hand with actual data reasearch.
In other words... I was scammed! I want my money back!

I didnt understand why the updated results werent showing on My Heritage. He quickly explained he could refresh my account.
I also needed to understand why there were drastic inconsistencies with My Heritage and Ancestry DNA results.
His thorough explanation makes me feel confident that the corrected My Heritage is the accurate DNA profile. I look forward to finding my matches.
Thank you for offering 24/7 services with helpful, friendly representatives.

I had a misunderstanding regarding my subscription and was subtracted 1200,- NOK from my bank account. I got a bit stressed out and called them, and they helped me with refunding my money. My subscription was canceled and everything got sorted out. The lady was very understanding and nice, and my whole experience made me trust them, and I will come back at a later time when I have the money to do so. MyHeritage is a brilliant site in it's own, but the customer service made it 10 times better.

Thank you.

I sent DNA kits in for myself and my brother about a month ago and already received my DNA results a few days ago. But I hadn't heard anything regarding my brother's DNA test so I gave MyHeritage a call. I spoke with a very helpful young lady by the name of Natalie and she determined my brother's kit had not been assigned properly and it only took a minute to fix my mistake. She got me back on track and also took the time to explain how I can find information on other people in the family tree. Once again, Natalie was very helpful and very pleasant to speak with.

I did not want to even give you all one star I have spoke with no one. I called and was on hold while being told constantly that I was 3rd in line, so I left a message and my phone number as I was prompted to do never got a callback. So I don't even know why I am asked to give a review. You have not helped me at all I was charged on my card for a purchase I didn't make.

They just give you a percentage of supposedly your ethnicities based on today's modern map.

First of all, this does not make much sense, because humans always moved around the world and also, saying broadly you are partially European and partially Balkan - thank you Einsteins, that's nothing new to me. For example, I am 18% Balkan based on their "research"; Balkans is some huge messy mix of so many ethnicities, that this is the same thing as telling me that I am from planet Earth...

When I wrote to their support asking to at least provide me with the haplogroup of my DNA or provide me with my DNA code (they did research it, didn't they) - I got no response. I tried reaching out to them 3 more times - they are just quietly ignoring me.

So, if you just want to waste your money - go ahead and use them!

Once you get thru the LONG wait time on the telephone, the service by Aaron was excellent. I am hard of hearing and he was very patient and helped me to establish a new email address and password (which I had had trouble doing myself on the computer).

Ladies and gentlemen,

I am a PremiumPlus member from the 05.05.2016 onwards and your technical service is exellent and questions / enquiries are clarified / answered to my full satisfaction.

I wish great success for MyHeritage and especially for the service personal

With best regards
Heuer

I talked to two very polite, knowledgeable agents (Mike & Patrick), who were very willing to help me solve an account problem. Their simple explanations and instructions helped me solve my issue quickly without any problem. As a retired Customer Service Rep with over 40 years on the job, I appreciate great service when I get it, and these two gave me great customer service. I hope My Heritage knows what great men they have in these two CSRs!

Thank you Megalie, for your quick and prompt assistance.
I would only recommend, that the software developers correct this loophole of losing 2FA when somebody like me forgets to transfer the authenticator app to his new phone.
Thank you again and kind regards,
Vladimir