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    MyHeritage

MyHeritage

Overview

MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.3%
Positive
214
Neutral
11
Negative
29
View ratings trends
67
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Reviews (3,771)

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Reviews that mention popular keywords

family tree (511) support team (140) dna kit (204) credit card (106) dna test (186)
Thumbnail of user martint660
Germany
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Die vielen Matches und die aktive Suche nach Vorfahren sind sehr vielfältig und ermöglichen sehr effektiv das Auffinden von Vorfahren und Verwandten. Ich nutze auch oft die Darstellungen als Graphik oder in Buchform und habe damit schon viele Verwandte beglückt. Das schönste Ergebnis ist aber die erfolgreiche Auffinden von lebenden Verwandten, die wir bisher nicht kannten. Insgesamt bietet die Software so viele Übereinstimmungen an, dass ich fortwährend priorisieren muss.

Date of experience: November 12, 2024

Thumbnail of user silviaisabelg
Chile
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Encontré una parte de mi familia que no sabía que existía. Pero me fui dando cuenta que mis abuelos y tíos lo sabían.

Date of experience: November 24, 2024

Thumbnail of user gratiah
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Tools easy to understand and use. E.g. Family Tree many options, dna common matches, Auto Clusters, Theory is okay, but when you see a problem...not the same tree as another user but they are using my family line, it is hard to get a response from them to make the connection. When there is an error in my Family Tree line it does not allow you to delete the person that does not belong. So on and on the problem goes not corrected. Not good. You should always be allowed to correct mistakes in you Family Tree.

Date of experience: August 21, 2024

Thumbnail of user alexandrel76
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

It isn't the best site for multiple trees, if you built a central tree and then would like to build sub trees, it is near impossible to fetch the information from the main tree to build up your sub tree and so it means you have to redo the work. I hate doing this but with Ancestry this is possible and in many ways their tree building software is much more comfortable. The support at Ancestry is however great and the databases they have as well.
The main gripe is that they refuse to have a suggestion box or a feature request that would at least show their paying customers that they are willing to change something.
A real shame

Date of experience: August 21, 2024

Thumbnail of user jacqueliner1007
GB
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I have found the whole experience of finding my family more difficult than actually finding my own, maybe as I come from carribean background. I am still waiting on my dna testing to come.through but had been advised about the time it takes.ypu can look on the website as to where they are with the testing

Date of experience: August 26, 2024

Thumbnail of user johnc12378
GB
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

I found out a family truth. My Grandmother who died always said she had African heritage and we didn't believe her till we found out I had 5% Nigeria.

Date of experience: September 11, 2024

Thumbnail of user ursulaf36
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I presently have 2 unanswered emails with regards to why I am not able to extract information from a saved MyHeritage record.
I have an outstanding issue with regard to obtaining a refund. So not very happy right now.

Date of experience: August 21, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Hello Ursula,

Thank you for your feedback and for bringing this to our attention.

I would be more than happy to assist and follow up.
Please contact me at dean.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage.

Thank you and I look forward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.

Thumbnail of user geraldv286
South Africa
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

It is easy to use. The program has the best features to enhance your family tree.
It has a data base of billions of records from all over the world with many added daily. The Record Matches, Smart Matches and Instant Discoveries help you to do research and find family you never knew. It was amazing to see how I could Enhance, Colorize and even Animate old black and white family photo's

Date of experience: August 19, 2024

Thumbnail of user josepb6
Spain
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

It is an exceptional platform for those interested in genealogy and origens.

The app provides an easy-to-use interface that allowed me to build my family tree, discover new relatives, and explore my ancestry in depth.

Date of experience: August 18, 2024

Thumbnail of user helgeb6
Germany
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Mit eher dürftigen Unterlagen sind wir mit unserem Stammbaum angefangen. Nach nunmehr fast 3 Jahren kommen immer mehr Daten zusammen und aus unserem schmalen Stamm ist eine riesige "Buche" geworden. Wir sind wirklich stolz auf das Ergebnis. Vielen Dank an MyHeritage!

Date of experience: October 28, 2024

Thumbnail of user thomast2331
New York
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Describe what your intentions are and the representatives handle all the details, they anticipate connectivity issues and call back when they say they will.

Date of experience: September 10, 2024

Thumbnail of user josipm8
New Zealand
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

It is a well designed platform for family research and building family trees with a lot of functionality and plenty of resources. Multilingual setup makes it accessible to users from almost any corner of the world and any age/education level.

Date of experience: August 18, 2024

Thumbnail of user lindar3861
Canada
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I have got further in tracing my ancestry with My Heritage than I ever got with any other site I have tried. I am especially happy to have finally found out information about my paternal grandmother: I had previously known nothing about her except her name.

Date of experience: August 23, 2024

Thumbnail of user desmondr48
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

For a long time since I had Ancestry DNA done, I did not have too much contact with them. From the moment I received my DNA results I have received "connections" from you constantly and find it easy to add additional info to any entry in the tree. I have more than one tree on my account, McGuire (Materanal side) Rutherford (Paternal) and Daley (my wife's, from Jamaica). When I review some of the names, and it shows maybe 9 people connected to that name with a description like "brother's wife" I do not know which brother it might refer to. I saw somewhere that it has been updated to show a family tree line to remedy that, is that an update that I have to ask for?. I would like to know if there are any updates to the program that I can get or does it come automatically. Thank you for now,
Des. Rutherford

Date of experience: August 21, 2024

Thumbnail of user sandrasandrab
Canada
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I had difficulty maneuvering the screen to delete and to control the tidiness of the screen- the tree adds far too many copies and makes for a surprising mess of perhaps five copies of one person for example. She did help me and patiently guided thru a process to control those copies but I still think it should not happen. Also she explained inclusion of married individual spouse ancestries which really messes up everything - I think my heritage could set it up so that did not happen or at least provide a choice.

Date of experience: August 22, 2024

Thumbnail of user arvidh23
Norway
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

A great "toolbox" with DNA analyzing and matching against family trees as the most interesting of the newest tools. Easy to use. And easy to spread wrong information, if you copy without checking with trustable sources.

Date of experience: August 18, 2024

Thumbnail of user grandmalm
California
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I'm still new using your site and data.

I don't want to include all non DNA ones such as a cousin's spouse's mother or spouses cousins that are not directly related. I went down that road in another ancestral app and it became too "polluted and complicated" for me personally.

Date of experience: August 8, 2024

Thumbnail of user kis.hajnalka
Italy
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

I am testing the fifth family member. MyHeritage sends DNA packages very promptly and with exceptional care. The packages are weatherproof and easy to resend to their testing laboratory.
I love this service and will keep testing with them. It makes knowing more of my past so much easier.

Date of experience: August 17, 2024

Thumbnail of user martinem69
Ireland
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I was delighted to take advantage of a free DNA upload weekend with a number of kits I administer and that led to taking a full year subscription which allowed me to delve into matches that weren't on other sites. I was particularly surprised by the number of Irish close matches that were there which helped solve some family line issues. The chromosome browser was really useful although it would help if I could separate maternal and paternal lines there as many matches were on both sides. More colours would also be useful for chromosome matches. I'm not a huge fan of the tree design. I subscribe to another site which I find more intuitive. I can't afford to subscribe an annual fee and wish that I could have the option to subscribe for one month at a time where I could focus on research at an affordable rate and take a break when I'm not using the site. However, my overall experience with MyHeritage was really worth it and I wouldn't hesitate in recommending uploading your DNA there.

Date of experience: August 21, 2024

Thumbnail of user elvisp40
Croatia
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

My heritage makes you travel. In time and space. You discover amazing facts about your ancestors, so...about yourself. It is a pity to be unaware of so many things that brought you where you are, and the person you are..

Date of experience: August 17, 2024

Thumbnail of user ludimilac
Florida
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Nice tool to help you progress and keep your findings safe since your tree is private and people cannot mess up your good work. I feel there are less South American records but still helps.

Date of experience: August 27, 2024

Thumbnail of user paulj1621
Canada
2 reviews
0 helpful votes
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August 31st, 2024
Verified purchase

I received and sent back my DNA kit June 22,2024 and as yet, never received the results.
I contacted My Heritage many time and finally was told a new test was sent to me August the 12th. So far I've not received it. I'm most discouraged. The My Heritage website does not include a phone number to contact so I could not even speak to someone in person.
As a senior in my 80s, I had wanted to find out more about my heritage. I was planning on giving gifts of tests to my children but will now use a different DNA source.

Date of experience: August 21, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Hello Paul,

Thank you for your feedback.

I am really sorry to hear this happened. I was able to locate your account and I am pleased to see that the issue was already solved by my colleague who provided you with a replacement kit that should arrive to your soon.

Should you need further help, please do not hesitate to contact me from your registered MyHeritage email to dean.vipsupport@myheritage.com.

Kind Regards,
Dean,
MyHeritage Team.

Thumbnail of user lindaa2871
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I like the web pages and the ability to access new information and the web managers. But I find I'm confused about the DNA matches ancestry, who they are and how these are related to me. Also does the DNA matches mean they are biologically related?

Date of experience: August 21, 2024

Thumbnail of user elenak262
Uruguay
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Tengo dificultad extrema para comunicarme con alguien responsable de la página para que me ayude con la imposibilidad de obtener la información que necesito. Eso me sucede desde que me suscribí. Sigo pagando con la ilusión de poder encontrar familiares y nexos con otros árboles genealógicos.
Agradezco que me den una oportunidad para expresarme y hacer saber los inconvenientes que tengo.

Date of experience: October 28, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Hola Elena,

Entiendo que te pusiste en contacto con mi colega, quien te ayudó a resolver el problema. Si necesitas más ayuda, comunícate conmigo desde tu correo electrónico registrado en MyHeritage a dean.vipsupport@myheritage.com.

Atentamente,
Dean,
El equipo de MyHeritage.
(Traducción proporcionada por Google Translate)

Hello Elena,

I understand that you were in touch with my colleague, who has helped to resolve the issue. Should you need any further help, please contact me from your registered MyHeritage email to dean.vipsupport@myheritage.com.

Kind Regards,
Dean,
MyHeritage Team.
(Translation provided by Google Translate)

Thumbnail of user billw1736
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

This site has been very helpful and I have gained a lot of valuable information in my research. One of the drawbacks for me has been the smartmatching process. If there is a family of multiple siblings, the identical smartmatch has to be completed for each individual even if the suggested smart match source if from the same person. This gets especially tedious if the parents and children of this individual all have the same smart match.

Date of experience: August 21, 2024

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From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.

Company Representative

Thumbnail of user deanp12
MyHeritage Support T.
Typically responds within 2 days

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