MyHeritage

Talked with Breck this PM regarding a problem with my subscription. I seem to have been dropped from my PremiumPlus subscription to just Data. He researched the problem and found the trouble within a few minutes. I was back up and fully running within 10 minutes.

He also told me about the lengths MyHeritage goes to protect subscriber information. I had a Smart Match with seemed to be totally wrong such that it looked like a scam. Someone had created tree with my Mother and Father on it and claimed he was their son! No way was that possible -- I rejected the match. Breck suggested I make contact with the person through MyHeritage so that my personal email would not be used in communications. I took his advice and will see what comes of it.

Ronald Manaker

I have contactet MyHeritage some times, and the People I meet are listening to me, are talking in a way that I understand and make me feel that you care for me and my case. Thank you. This is excellent service!

I called the Support Center in Tel Aviv last week with a problem. I was just blown away with the service I received there. The several calls I made was promptly answered and the support persons I spoke to was very patient with me and very professional. I was taken through the problem step by step and this was followed up with a three page e-mail that I used to make the required changes. Thank you Shill and especially Freja. You were both great.

Dealing with a DNA complicated request that was not easy was helped by understanding reception that was most informative. A first class service thank you so much I will now try to follow your advice but am reassured that I was welcome to return to you if I needed further assistance.

I wanted to modify the content of the « facts » listing but couldn do it. My request was very specific, according to the help desk clerk comments. Although I was not able to do exactly what I was hoping to do, the Help Desk Agent showed me how to access the desired information and played with it

The customer service I received was top notch. My DNA sample was sent back many months ago and I hadn't heard a response. I contacted customer service and Yigal initially told me it may be difficult to locate because I didn't have the tracking information any longer. I thought that is as far as it would go but received an another email from Yigal a few days later and my sample had been located. I appreciated the issue wasn't dropped and was pleased that I got a complete answer.

The first kit I sent out had trouble being accepted at address, then finally when it did I was informed "I didn't follow the instructions" because there was no specimen. The second kit I mailed on Oct6th. I just got notified on the 26th that they got it. I don't want to engage in sharing my family's names. I just want DNA.

I have been involved with My Heritage for over 4 years and in the last few weeks I have had
Some personal matters that I needed to be fixed. On contacting MyHeritage support I found them to be extremely helpful, they replied promptly and the person I dealt with had the authority to able to fix the problem. I only dealt with the same person who communicated with me regularly until the matters had been resolved.
Also the consistent updating of the site with new features shows what a progressive site MyHeritage is.

I started using Geni.com and ended up (almost automatically) with a subscription to MyHeritage in order to get more data. I understand MyHeritage owns Geni.com. However, you cannot import work from MyHeritage to Geni.com and for my purposes Geni.com has superior reports. This lack of integration of the sites and lack of support integration has resulted in a waste of time and money for me. The lack of disclosure about trading data along with the lack of adequate support between the two sites has resulted in a very unfavorable experience.

My credit card was automatically charged by My Heritage, which I don't use because of lack of time. Luckily MH was very helpful, helped stop my membership and they send back the money. Romy was a great employee who was very understanding.
It would be great if MH would send a warning about the automatic charging of money before they charge the money.

After two other calls that didn't help me, my third call was successful in getting help with my results!

Patrick was wonderful! He patiently walked me through the steps to get my results, AND he took the time to show me the various topics I could use for further information.

Some how my niece, Lynnette Maurer Peterschmidt, had a statement in her results that read that she was possibly related to Martha Nearing. It's true, but where did she get this statement that I never got?

Mknearing

Im very disappointed with the service i received. I received an email after $78 was taken out of my card and I immediately called the support team. Upon which i was told that i would get a call back from the billing department. After 1 week of waiting they finally call only to tell me that I will only to be told that I will receive 45% of the money even if i told them and also emailed that I want to cancel my membership with them. Im so dissapointed. The guy i spoke to was even rude and said they cant cancel my membership i have to do it myself and was not helpful on how I do. Their 30 day refund policy is a total lie. Whats the point if keeping the other 55% when you clearly know the person clearly stated to you that they are not interested and want to cancel membership. Just remove the refund policy because clearly you do not stick to it

Fabulous to actually talk to someone, Jack I think it was. Can only say Thank you Thank you Thank you for all your help.
I was starting to get really frustrated when things weren't going as I thought they should & almost at a press of a button(by Jack) I was up & running, much appreciated. Cheers & once more thank you for all your help. Val

I called MyHeritage and spoke to Enga. I needed some help in changing the name on my account. She was very professional. She was very helpful. And she took care of my needs. It was a great customer service experience and I compliment Enga on her professionalism.

Due to a wrong klick while synchronizing the data from my heritage to the family tree builder I lost 5000 relatives and I had no backup. Daniel from the support managed it to restore the complete data which took some weeks but finally was successful. A great thanks to Daniel for this! Robert

I was and am amazed at the discoveries and help I get with discovering my ancestry at MyHeritage.com! They have given me a strong positive upward lift!

I called and talked to customer service today and talked to Shoham - I was very very pleased with the service she gave me on how to transport my family tree-very good education and knowledge was given me. --Thank you so much My Heritage and Shoham!

I was using a different ancestry website for a year and recently switched to MyHeritage. I was used to the way the other website displayed relations as far back as my 10th Great Grandparents. Or how the cousins that far back were displayed. I noticed that MyHeritage at some point would refer to the grandparents as 5th, 6th (or whatever) generation. I asked MyHeritage if they could change the way they display the relation and they said they would look into it. They did however, give me directions on how I could look it up myself. It was a huge help to me. So now when I type up the family tree I will be able to include how the person is related to me. I am slowly learning how to get the most from MyHeritage. So glad I made the switch.

I signed up for a free trial and used the site for a week. I had access to all the information sites and they never made it clear that it takes TWO subscriptions to see all information AFTER trial period. I paid for the year subsciption that was being offered every few minutes and as soon as the 14 day trial was over, I was shut off from 99% of the intformation unless I wanted to pay for a data package. I thought that was what I had already paid for with my subscription. I could have just put my family tree into my software for free. I feel like this conpany is practicing the old bait and switch business practice. There was definitely no Clear disclosure of all costs involved. I had told 3 friends about the site. I called them back and told them NOT to join. Very disappointed. Also very annoying that you cannot add marriage dates later.

I tried to use their service, however, I found it to be subpar. I tried to cancel the account, and thought I had, however, that cancellation apparently didn't go through and I was charged 119. I tried to call to have the issue taken care of, however, after leaving multiple messages, I was only called back once, and didn't catch it. They left a number to call back, but after being on hold their system told me to call back later and hung up on me. At this point I have disputed the charge with Paypal, citing the entire issue, and will be taking the issue up with my bank as well.

I am please with the team and the knowledge that they have. I know they are working as hard as they can to fixes the problems I have. They have help me very much. I would tell anyone to use MyHeritage for their tree.
Leonard Smith
Watonga, Ok

VIZ took me through the process of extracting a tree of approximately 100 entries from Getcom file of approximately 2,800 entries. He was very clear, concise, and effective and the results were great.

The representative Majoa perfectly assisted me and came up with a solution for my issue. She also provided me with accommodation for the inconvenience, which was not the fault of the company, but instead of the postal service.

I was selected for a DNA kit through their DNA Quest (related to adopted people) and the kit was sent to an incomplete address. When I called in, they were very attentive and remedied the problem very easily and with no fuss. I'm very happy with the experience.