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    MyHeritage

MyHeritage

Overview

MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.3%
Positive
214
Neutral
11
Negative
29
View ratings trends
67
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Reviews (3,771)

Rating

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Reviews that mention popular keywords

family tree (511) support team (140) dna kit (204) credit card (106) dna test (186)
Thumbnail of user francoisef
GB
1 review
0 helpful votes
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December 5th, 2017

I had to wait quite a long time on the phone for a customer service to pick up the phone I was number 9 in the phone queue and was getting frustrated. However when my turn came the lady on the phone was extremely polite, patient and helpful while taking care of my no doubt often inane sounding questions about DNA and site navigation. MyheritageDNA could definitely improve their dispatch time of DNA kits to the UK but as long as their customer services is as attentive and efficient as the lady I have just had on the phone they can rely on my custom.

Date of experience: December 5, 2017

Thumbnail of user dmitrys27
Germany
1 review
0 helpful votes
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March 29th, 2020

For several years, I have been using MyHeritage, and I want to say that they offers an absolutely professional high-quality product that is constantly being improved. In addition, with an excellent level of support, and a friendly and attentive team.
Over the course of several years, I contacted support on various questions several times, and each time I received the detailed necessary assistance in the best way. They even managed to solve my complex problems that others could not solve.
Summing up:
- MyHeritage provides an absolutely high quality product
- I made several important discoveries from my family's history, which I did not even suspect about
- This product is constantly being improved
- This product is reliable and accurate, and for all the time I have not had a single failure
- Well-organized, professional, fast, attentive and friendly support service
- Affordable price. In addition, sales are regularly held, and those who wish to save money can get an excellent product at a good price.

I had the opportunity to compare MyHeritage with others, and MyHeritage proved that they are the best. I recommend.

Date of experience: March 29, 2020

Thumbnail of user danield113
Florida
5 reviews
25 helpful votes
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December 30th, 2016

Be careful with this website, they setup auto-pay automatically, and sneak in hidden services for the next renewal, and you end up paying a lost of money.
And they won't give your money back.

Date of experience: December 30, 2016

Thumbnail of user deanp12
MyHeritage Support T. – MyHeritage Rep

Dear Daniel,

Thank you for your review here on SIteJabber.
Please write to support@myheritage.com from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Thumbnail of user carrollh26
Texas
1 review
0 helpful votes
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April 4th, 2018

I am sorry but I forgot the lady's name that helped me but she was very helpful, very professional and very polite in helping me resolve a problem with my wife; s DNA kit. We are beyond pleased.

Date of experience: April 4, 2018

Thumbnail of user patriciaz15
Nebraska
1 review
4 helpful votes
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January 4th, 2018

James was very friendly and helpful when I called. I can't say thank you enough. My money was back in my account the very same day which saved me from paying an overdraft charge.

Service
Value
Quality

Date of experience: January 3, 2018

Thumbnail of user gailk58
Nevada
1 review
0 helpful votes
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May 8th, 2018

Very pleasant and very helpful. Great tech support! I recently joined MyHeritage and am very pleased. I have so many matches that it will take me a long time to go through them all.

Date of experience: May 8, 2018

Thumbnail of user godfreya10
GB
1 review
0 helpful votes
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October 15th, 2018

I inadvertently took out a duplicate subscription to MyHeritage.

Refund was processed promptly and without fuss.

Great company to do business with.

Godfrey A

Date of experience: October 13, 2018

Thumbnail of user judiw5
Canada
2 reviews
1 helpful vote
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July 11th, 2017

My Heritage is an amazingly helpful program with great genealogical resources available. Live help is available if needed. Definitely worth checking out at MyHeritage.com

Date of experience: July 11, 2017

Thumbnail of user haakonm
Norway
1 review
0 helpful votes
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June 30th, 2016

Thanks to Yoel, I eventually got my family web side downloaded to my new Family Tree Builder program for Mac. Now I can also proceed with my ancestors in my new Family Tree Builder. This was really a pleasure.

Date of experience: June 30, 2016

Thumbnail of user tonic73
South Carolina
1 review
0 helpful votes
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August 6th, 2018

Online help portion is detestable but the LIVE conversational help. OUTSTANDING!
I'm not the easiest to follow but Mike F. Was patient, kind, friendly, knowledgable and a very good guide.
I was beyond frustrated by the time Mike F got me on the call but his pleasant and efficient demeanor set me at ease.

Date of experience: August 6, 2018

Thumbnail of user ritaw66
Texas
1 review
0 helpful votes
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May 21st, 2018

Finally got my info uploaded but could not have done it without the help of the kind reps at MyHeritage. Very pleasant and patient. Thank you so much.

Date of experience: May 20, 2018

Thumbnail of user valeriew21
Canada
1 review
0 helpful votes
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October 28th, 2015

I was having syncing problems on My Heritage software and with the help of Noa a My Heritage technician, the problems has now bern resolved. He was very gracious and patient and certainly went the extra mile. I do so enjoy this geanology program My Heritage, have been able to connect and find my ancestors and now am able to leave this heritage to my children and grandchildren.

Tip for consumers:
The help provided on this site very adequate and mist helpful

Service
Value
Quality

Date of experience: October 28, 2015

Thumbnail of user roberth469
Belgium
1 review
0 helpful votes
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March 15th, 2018

Started working with MyHeritage again today after a few years. Wasn't able to add people. Called Help and they arranged it in less than a minute. Thank you, Melissa.

Date of experience: March 13, 2018

Thumbnail of user michaelf286
Washington
1 review
1 helpful vote
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April 9th, 2018

I am so very pleased with my interaction today. Not only was ny question answered but she went above and beyond any expectations. The website and it's costumer service is amazing.

Date of experience: April 9, 2018

Thumbnail of user leneb2
Denmark
1 review
0 helpful votes
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April 18th, 2019

Twice in one day I needed help. 1st to know when my dna kit would show up, and 2nd to have an old phonenumber deleted. I got the best service both times. Thank you so much.

Date of experience: April 17, 2019

Thumbnail of user billo33
Australia
1 review
1 helpful vote
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October 24th, 2017

Thank you for your prompt and friendly unsubscribing: much appreciated.
Your two weeks free trial is generous indeed. I should recommend MyHeritage to anyone planting a family tree.

Service
Value
Quality

Date of experience: October 24, 2017

Thumbnail of user michaels718
Ireland
1 review
1 helpful vote
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November 13th, 2017

I would like to take this opportunity to thank Maor for his help today. He was very professional and most polite when dealing with my problem.

Many Thanks

Michael

Date of experience: November 13, 2017

Thumbnail of user kda1
South Carolina
1 review
1 helpful vote
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February 22nd, 2017

The frustrated reviews seemed to come from impatient individuals who weren't willing to assist in the search. Many more links than for which I had even hoped. Still working and am continuing.

Date of experience: February 22, 2017

Thumbnail of user donaldt60
Georgia
1 review
0 helpful votes
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August 10th, 2017

If any "My Heritage" customers have problems with this website, you will be very
Blessed if you are fortunate to get a lovely lady on the other end of the line named
Stefani, who works out of Israel. Stefani was the most pleasant, patient and thorough
Agent I have ever been exposed to with any product. In addition to My Heritage
Problem, I also had a brand new computer interfering with our discussions and she
Was very patient while i attempted to work out those issues which on several
Occasions interupted our discussions to the point that she had to call me back
Several times, and each time she never changed from her charming self and pressed on with the work required in the most pleasant manner. I cant thank you
Enough and for My Heritage for employing such an adept individual.

Service
Value
Quality

Date of experience: August 10, 2017

Thumbnail of user kimm632
Washington
1 review
0 helpful votes
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July 16th, 2019

I had the trial, didn't cancel in time and they couldn't have been nicer. A quick phone call and the money is on its way back to me. No tricks. Thank you!

Date of experience: July 16, 2019

Thumbnail of user jackier69
Ohio
2 reviews
5 helpful votes
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October 31st, 2017

I don't like being charged by a company that takes out $128.95 for 1 month of service? WHAT SERVICE? IT WON'T EVEN LET ME REGISTER TO GET SERVICE! Just give me my money back yippy lying, cheating, thieving, sorry POS's

Date of experience: October 31, 2017

Thumbnail of user deanp12
MyHeritage Support T. – MyHeritage Rep

Dear Jackie,

I regret to find that you were unaware of the details in your membership's charge and I'm sorry for the misunderstanding.

It seems you have purchased the annual subscription because we have no memberships that are priced at $128.95 for 1 month of service.

MyHeritage offers an assembly of free and paid subscriptions that will fit your research and budget. While our freeware includes a free basic membership along with a free downloadable Family Tree Builder program we indeed, offer an assembly of paid memberships which include special research tools that are developed and updated daily.

Some of our members prefer to only pay for some features as they don't really use the entire array of tools we offer. Therefore, I'd like to assist you in finding the best membership that fits your research needs and budget, whether it be a monthly or annual membership.

Please e-mail my inbox at rafael.vipsupport@myheritage.com so I may verify your account and assist you with high priority.

Sincerely
Rafael
MyHeritage

Thumbnail of user adamk118
California
1 review
1 helpful vote
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December 18th, 2017

I ordered a DNA kit... Never arrived even while their website claims it was delivered. Have made multiple attempts to contact them only to have the voicemail hang up on me...

Date of experience: December 18, 2017

Thumbnail of user deanp12
MyHeritage Support T. – MyHeritage Rep

Dear Adam,

I regret to find you have not yet received your kit and that you were unable to reach our support team. I will do all I can to help.

In order to help, I must first locate and verify your MyHeritage registered account.

Please e-mail me personally at rafael.vipsupport@myheritage.com and I will assist you with this with high priority.

I'll be looking for your e-mail.

Kind Regards
Rafael
MyHeritage

Thumbnail of user ianw69
Australia
1 review
2 helpful votes
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July 19th, 2017

I have had ups and downs with all Genealogy services, but have found My Heritage to be good. They are still working on the DNA side of things, but are doing well. They are a business, and want to make money (who doesn't!), so you may have to cough up some dollars occasionally (SURPRISE!) I really do think they are worth a try - the range of resources available is quite amazing, once you find them (look around - there is a lot there). Smart Matches, Discoveries, Photo Discoveries, and the like, are great. Much better than when I used to ride my bike up to the local Church Of Latter Day Saints to troll through the filing cabinets full of micro fiches... Don't expect everything to be done for you - you need to do some work too. BUT - they do have automatic recharge set on your CREDIT CARD as a default - MAKE SURE TO REMOVE IT UNLESS YOU ARE VERY SATISFIED WITH WHAT YOU HAVE RECEIVED.

Date of experience: July 19, 2017

Thumbnail of user kevinb218
Australia
1 review
0 helpful votes
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March 23rd, 2017

I was receiving my emails in Hebrew, and as I find it impossible to contact anyone by email, I decided to telephone, After I got over the shock of business hours being from 5pm to 7am AEDT, I duly telephoned at a relevant time and left a message (my phone number) as requested. Two nights later I received a call from the lovely Maya who was businesslike, friendly and efficient. She identified my issue before I told her, fixed it, and asked if there is anything else she could do (no). It would be a pleasure to have something else go wrong if I could deal with Maya.

Date of experience: March 23, 2017

Thumbnail of user shirleyc598
Texas
1 review
0 helpful votes
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February 28th, 2021

Your site is very informative. I know I will be using it often; hence my reason for subscribing! Much less expensive than visiting all the "cemeteries, courthouses, etc.) all over everywhere!

Date of experience: February 27, 2021

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From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.

Company Representative

Thumbnail of user deanp12
MyHeritage Support T.
Typically responds within 2 days

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