MyHeritage

Always a very helpful site to contact if you have issues and the service is just brilliant, A big tahnk you to Sophie.
I mostly use it for the photo section and I find thiis to be excerlent and always improving as the technolgy improves. Very impressive.

Published 2 seconds ago
Recently I changed my computer Hard

Recently I changed my computer Hard Disc and during the process I could not trace my photos, even though my Family Tree still contained all data (except the relative Photos). I asked for assistance from MyHeritage Support and was contacted back immediately. Within a surprisingly short time, I received information on where to trace my photos. Following these instructions, I managed find my photos in another web site and merges them back into the Family Tree Builder.

It took a very long time for them to get back to me, but to my surprise, when I sent the service representative an email with the questions, I received a quick, matter-of-fact and professional answer.
How good MYHERITAGE has such a representative.

I was invited to join, I did and found it fun. I could post my messages as often as I had ideas to say. I was made the ground zero because I am the oldest, though my brother before me was the real oldest of the existing group, he was not into computers. I wrote profiles of everyone in my original family. How did I do it, even after everyone had gone to the next life? I was the youngest in our family, only to be "seen" not to be "heard." I didn't squawk about my status. If you can't lick them, join them, I said to myself. I became an observer, I memorized things that happened, I listened. Result, I could write the profiles of everyone today, even though they are all gone. Everything I write about now all come from my memory bank. It even amazes me how I did it. When I review what I had written, it gives me joy reading them all over again. My original family expanded to my two daughters and a son-in-law. They are on their own to create their own profiles.

At times I come upon a problem, the MH customer service is ever ready to provide the needed solution. I figure we're all one big family in this big Universe. Million thanks, MyHeritage!

I paid for a year membership and didn't realise it would be automatically renewed a year later. And those membership subscriptions are quite expensive. MyHeritage just wouldn't inform me, no email, nothing. Just a note to inform me it has been successfully renewed. Following tons of emails and a phone call with support, MyHeritage wouldn't refund me fully even though I told them clearly that it had been renewed against my will. Very unethical.

Edit: I managed to get a full refund thanks to this review on SiteJabber and Dean in the MyHeritage support team after 9 unsuccessful emails to support. Dean - who contacted me via SiteJabber - asked no further question and refunded me straight away + gave me a 1 year free Premium subscription as compensation.
Be wary of Samuel in the support team who might call you and try to negotiate a 25% partial refund as 'a special deal just for you' and will do it anyway to close your case even if you refuse.
MyHeritage terms and conditions state they refund fully within 30 days of starting date and I now know that the starting date of a renewed Premium Plan is on the day of the renewal, not a year earlier as maliciously stated by Samuel on the phone.

I changed my EMail Address when logging on and ended up starting a new account under the same name. A phone call to MyHeritage and explaining to a delightful sounding lady, had it all sorted out.

I had issues with the results for my father, the first vial went wrong so the system asked to wait for the second vial to be tested. Everything took very long so that's where Masha from Customer Services step in. As the second vial was also wrong she sent me a kit to replace my father's, and she was kind enough to send it to Argentina. (Mine were originally sent to UK as I live here and my father was here when we took the first sample). She followed up all my kits and made sure everything was tested the second time. She also sent me links to read regarding the DNA to clarify questions I had and has been following up on all the situation all these months the two kits took in total to process (things to be sent to and from Argentina take 3 times the time it takes from UK). She was always very kind and very patient with me, as I was quite a frustrated customer after all the situation failing 3 times.
Thank you so much Masha for your support, Thanks to you MyHeritage didn't loose this customer. ;)

I have liked MyHeritage and I have been able to add a lot of new members to my familytree, even though I already had before found members back to 20 generations. But using MyHeritage I have been able to go 20... 30 generations longer and found there also a lot of skandinevian kings and even goods, which is in my opinion at most unbelivible. I have got feeling that it´s too much quastion of change of information between other MH users without exact evidence. It would be fine if there were some sort off help desk were I could use my own language. So excuse me my poor english.

Seppo Roschier

Had major site relationship issues. Elizabeth from MyHeritage understood my problem and fixed several other issues as well. Full marks and praise from me (manager of family tree)

I would suggest that you opt for the complete package if you are interested in maximum information with the least amount of wasted time chasing the wrong stuff.

Since my grandparents on my mother's side were from England, I expected to have some Great Britain ethnicity. My Heritage DNA results had zero per cent for Great Britain. I wrote My Heritage of the error, thinking they'd offer to retest me free of charge. No offer came, so I bought Ancestry DNA kit to see what results I'd get from them. I came out with 77% Great Britain. I wrote My Heritage again about what I did and the results. They wrote back, "As more people will take the DNA test, the better our database will get and the more accurate our results will be." They are selling a product not perfected, waiting for more paying participants to make it more accurate. Knowing a lot about my background, Ancestry DNA results are definitely more accurate than My Heritage. Do Not buy My Heritage DNA unless you have money to spare!

Signed up today for my DNA test through My Heritage and within 2 hours received a phone call from one of the 'sales' team telling me it was my lucky day and I could sign up for a bunch of stuff that I wasn't interested in. This really cheapens the product and makes me think the whole thing is a gimmick - I really hope not!

Received excellent support for all my problems encountered with the program, People involved were very excellent in knowledge and pleasant to deal with. Keep up the good work.

My premium subscription ran out and I wanted to go back to basics. Did not work in December, obviously a technical issue, but work immediately when I called again - Thanks, Lynda!

There was a minor glitch in completing my DNA kit evaluation. The customer service representative was able to resolve the issue in three minutes. Very courteous and professional!

It's fun trying to find relatives and history. I accidentally placed some relatives in wrong branch but I was able to make the corrections needed, with Customer Support.

The interaction was very friendly and empathetic. The questions were answered competently. If I have any further concerns, I will be happy to contact the support team again.

After the Coronavirus when i was able to get in contact with MyHeritage people my logistical problem was solve at once. I call it Professionalism. Jack

I am only a member of their Free genealogy package, yet received first-class support from them. (Support person: Yehudah Cavalli). Highly recommended if you do genealogy.

A través de MyHeritage pots trobar parents llunyans. MyHeritage busca Smart Matches, vol dir coincidències amb altres arbres dels mils de milers existents a MyHeritage i així troba i t'avisa de noves conexions familiars.

Hi Sophie
Yes, You know, the music in the 1960s and 1970s are still the best.
Maybe it's kind of symphtomatic for a person like me, born in the 1950s to begin with genealogy when 60+ years of old, and doing that while playing the pop and rock heroes from 1960s and 197s on high volyme (and frighten the neighborhood at the same time).

Two pleasures at once.

Anyway, glad You liked it. And I must say You are a wonderful sympathetic support person. You should have double up the salary You have today.

So, contrary to me - don't keep on Waiting - keep on goin'
And tell Your boss from me, that he/she can't have a better support team member. +100% From today...

/johnny

My parents were born and raised in different parts of the Philippine islands. I received my results from MyHeritage. 64% Chinese 30.1 Thai and Cambodian 3.8 oceanic and 2.0 south Europe.
So I send a email explaining that my parents born and raised in the PI and I don't have any % of PI in me. They send me a email explaining how they do things. Ok I understood that.
Then 1 month later I get a email from MH with new results. 100% Filipino and that's it. Nothing else. Are you kidding me? They email:
After the initial launch of the Ethnicity Estimate (Beta 0.90), we have used the feedback from our users to improve and refine our Ethnicity Estimate. We therefore launched a new Ethnicity Estimate (Beta 0.95) with an enhanced display of ethnicity results, newly added ethnicities now presenting 42 ethnicities and a greater accuracy. On 12. 5. 17 you have contacted us and complained that the Ethnicity Estimate doesn't show your Filipino Ethnicity Estimate. One of the Ethnicities that we have added to the new model 0.95 beta is "Filipino, Indonesian, and Malaysian", which is now reflected in your results.
I'm getting another test done from another company we'll see. Waste of time with MH.

I talk today with MAYA from the technical help and with a lot of patience she fix and explain all my problems. I am sorry not to have talked earlier.
She was great and very helpful!