MyHeritage

Would give this lot a minus if i could.
1. Once your subscription up and they cant get money from card they have on file hard sell call starts
2. They wont take no for answer they will throw various stats at you from what you have found on their site
3. They dont have access to all records in the uk
4. Customer service rude unhelpfull
5. Will keep trying to debit your card even after you cancel
6. Will falsify emails etc claiming you havent cancelled (i have proof of this as i keep all emails from them)
7. Will deny that your card company has paid them so check your statements
8. Dont bother with them as they are crooks

I have since been contact by Myheritage on (04/12/16) and they have investigated what went wrong and we both have now came to a amicable settlement i would now give them a rating off about 3 as we will see if they do keep to all agreements we reached i do hope so as they were a good company but i assume as they have grown they may have lost thier way lets hope they do find it

So, I've done some family tree research on a few other sites. I have to admit this one is by far the worse yet. It's not user friendly in comparison, it's complicated to navigate, your ability to edit or change is nearly impossible. (i.e. - my mother is her own sister, and my dad is also her brother.) I cannot edit this, I also did not list it this way, it recalculated the info and this is how it submitted itself. I've tried deleting and editing, it does it the same way again. It says it will link your verified family to your listed family tree, it does that, but not where the family member is supposed to be. Not to mention, if you've already entered the default name before the site finds this "new" link, then you might as delete your entire family tree and start over, because by now you tree is so jacked up it's only going to frustrate you. I am deeply disappointed at how non-user friendly, as well as how difficult it is to edit. I would not suggest this site to build a family tree. There are many others that offer a much simpler and more user friendly version, you will get at least the same results, some even better. I would strongly NOT suggest. Good luck.

I purchased a one year membership to this site in March 2016, and used it very rarely, as the content was nowhere near as good or complete as on the site I have used for several years (and which always alerts me two weeks before my subscription renewal is due). Today (March 15th 2017) I received notification via email that £90 would be taken from my bank account - TODAY! This afternoon I placed a call to their billing department to request a refund, only to be told somebody would have to call me back in 3-4 days - surely an unacceptable delay in anyone's view. A Billing Department should be able to process such a request within a few hours. I have subsequently had to contact my bank and cancel my debit card, as I do not feel I can rely on MyHeritage not to take more money from me.

Let this be a warning to anyone buying online - always use a CREDIT card - or one of the well-known organisations that handles monetary transactions.

As for MyHeritage.com... if by any chance anyone from that company is reading this, I suggest you review your business practices and start warning people about impending payments. It is always possible they may not want to renew with you, and may even earn you a good reputation for customer service. I worked for many years in a customer-facing environment, and if i had treated customers in the way you have treated me so far, I would have lost my job many times over.

I have been very positively surprised by my ethnicity.
From shipping to the result everything worked out fine.
I would recommend it to everyone to 100%.
continues to do so

Thomas T.

After a small error I have caused by myself the Service Team of My Heritage solved the Problems precise and within a very short time period. Thank you, My Heritage... P. C.

A lady named Charlotte helped me resolve some problems I had with My Heritage. She was pleasant, worked quickly and helped me get back up to speed. Was quite impressed with her!

Many thanks to the friendly lady who answered my call and sent me details on how to restore my family tree. It was a great relief to have the data back again.

I deleted my account before my year was up but still had to pay $150 for something I have no need for. There isn't an easy way to cancel this stupid thing.

I am waiting for my test more then weeks. Probably delivery has missed. I call to call center - they promise send a new one and nothing... I think it's a false company.

The site is terrific and when using the new DNA testing I got a lot of help. My questions were answered and the rep kindly offered all further help. Thanks so much.

My son could not access is account and Aaron helped us get in. He was educated, kind, and very helpful.

The only downfall was the 35 minute wait to get a representative.

I spent the last few weeks updating our family tree online at MyHeritage.com and expanding it with hundreds of family members after MyHeritage removed restrictions for the number of family members in a family tree. When I decided to delete some duplicate information, I ended up deleting my most recent version of the family tree (due in part to a lag in my internet). I was devastated; there were over 500 family members lost! I had spent so much time researching family members and updating data. I quickly decided to call tech support for the My Heritage website. I was immediately able to talk to a live person (MayaN), she asked a few simple questions about what happened and then contacted tech support to check for a backup of the file (all while I was still on the phone). This took a matter of minutes (less time than Ive been on hold waiting for other companies to answer my call!).

She assured me that she would email me as soon as they were able to find a solution for me. I had no longer walked into the next room when she called back to say they had already uploaded my family tree with the 500+ members for me. I also received an email with links on how I could backup the files in case something should happen in the future.

I was amazed at how quickly this was solved and relieved as well (so much time saved!). They were very empathetic and helpful. Thank you, MyHeritage!

My problem started when I tried to add an additional person's DNA kit to my DNA kit which seemed effortless to complete, when I arrived at a "continue", my photo albums opened and I could find no way to enter the second person's activity code, there was however a free phone call number, which I duly dialled and after pushing what seemed like an endless number of number prompts, I was asked for my Account ID Number, I did not have this handy, so opened My Heritage, retrieved my ID and proceeded on with the phone call. A voice responded after a reasonably short length of time, this person on the end of the line was so pleasant and helpful and even giggled along with me at some of my failings. All in all, a very pleasant, and helpful result enabling the completion of my details and that of my other person.

I transferred my DNA data from two companies for free to My Heritage,
And I have written three times with questions concerning the DNA ethnicities, and Peter has responded each time quickly with a very satisfactory response. The service and quality at Heritage is excellent!

The lady whom I was talking to, was really nice. Although she couldn't help me, because the Swedish MH team probably had not start working yet.
Due to my work, I'm going to call back later.

Having 1300 members in my tree I had only 670 mentioned in my book when editing. The reason and explanations have been given to me and investigations can be done now via the LIST menu to identify and CONNECT the NON CONNECTED members in my tree, knowing that i use mainly the SMART MATCHES, the DISCOVERY and Geneanet/Family Search possibilities... Very Helpful telephone call (Sorry for my english - I m a french citizen). THANKS!

I canceled the subscription and still got charged. The process of password reset was a headache on its own. Based on my experience, I do not recommend this site at all!

I started with the free tree and I enjoyed it so much that I bought a year's subscription. It is all they say it is and I really liked it. It is time to renew and at this point I think I have gone as far as I think I want to go and my eyesight is failing me, so I decided to not continue. I just called and talked to a very nice man who canceled my subscription renewal and promised me a refund credit to my account. I am very pleased with MY HERITAGE.

Perfection helping vert fast and easy. Im a trench Guy Who called the english support and the firl was so Nice ans spoke slowly for me. Thanks Again for your help

I asked for a refund and cancellation last year, and only received a partial refund.
This year, this week, despite having already cancelled, I received another ~100 $ bill.

myheritage.com refused to give me a refund after i read their own terms of service to them. The refund terms state that if you are not satisfied, you may request a full refund within 30 days. I called and they told me I can't get a refund because i tried the free trial first. The terms of service state no refund exceptions for free trial users, and they still continued to refuse me a refund. They said that they sent me an email that stated the terms showing that i could not get a refund. I never read it until 2 weeks after, and it said absolutely NOTHING about my inability to get a refund. If you have second thoughts about a subscription on this site within the 30 days they specify, they won't refund you. THIS COMPANY REFUSES TO FOLLOW THEIR OWN TERMS OF SERVICE. BEWARE.

They are trying to take money outta my account over and over for nothing. The sight says I have no subscription. This is bull $#*!. I've payed for the DNA part and nothing there either.

Thanks for your support. Is been very helpful.
The problem is that your system interprets that we are all anglosaxons! I wrote carefully María Teresa in surname and GOÑI ALLENDE in name, but automatically GOÑI was moved to the field surname leaving ALLENDE (the last word written) as the only name. I could arrange it manually and it stayed correctly. Sorry that Spaniards (and Portuguese) have a different system. By the way, better for genealogical research!