MyHeritage

I got a call right away and was reassured that I won't loose my precious data, and a sales person called with good special offers. I love this site and it is so clear. Thanks.

I have found this family tree site one of the best I've ever used. It has so information available it's incredible. I've never found the site lacking in anything.

The support crew are wonderful: 0)

I had an issue with what I bought and made a mistake on my end. The company was quick to reply and resolved my issue within a few minutes. Thank you for great customer service!

Spoke with customer svc, and was happy to get their help.
I think there is a steep curve in learning the ins and outs, but feel confident
That i will get the info i need!

I have been a fanatic about my heritage, genealogy and ancestry for some time now. The name of this organization fits it perfectly. I started my family tree a while back but always hit a roadblock. My family ordered me a DNA kit for Christmas and has been an addiction since. I signed up for the premium service to challenge myself along with finding additional family members, so that I may pass it along to my child and share this information with my immediate family as a gift.

I have called a number of times to chat with Customer Support and have always been treated with the utmost respect. The wait time on hold was a bit long but well worth it. Perhaps a solution is to bring on additional support. Once Aaron McCorkmack the Customer Support Representative assisted me. We were able to resolve my issue together. The matter is still unresolved, but I am optimistic that Aaron will follow through to have this matter resolved. Having a great deal of patience, great customer service is the key and success to any business. It is very important knowing that the client is happy in the end with results.

Looking forward to completing my tree and using the additional services such as the genealogy department to fulfill my dream.

My heritage, is the Best site I have found, and I have tried all the rest, Some times though the names they take from Records, in England in this instance, are not quite correct as the older type of writing is ok for me but not for Americans to Decipher ( not their fault) the support over the Telephone is more than adequate as they go out of their way to be Helpful the Tree they provide makes a Good start for you, But you need to check all the Records... Top of the class from me for My Heritage

I am SO disappointed with this company. I sent my kids DNA kits in April 31st, I spoke with the company last week asking why i havent heard anything & they stated their kits must of gotten "lost " in the mail (not possible, the kits would have been sent back to me). I tried calling again all this week and can not get through to anyone. VERY UPSET MY KIDS DNA IS JUST LOST but I am pretty sure the lab has them because nothing gets lost in the mail for an entire month! I did my own DNA kit with DNA ancestry a few years back & had no issues whatsoever and I am regretting not using them for my children as well. This has been a waste of time, money & now my kids DNA is just "LOST"!

Two days after my order to post, I noticed an error. MyHeritage was responsive and effective in fixing my problem. A great thank you for your understanding, which convinces me even more that I was right to adopt MyHeritage
Un grand merci pour votre compréhension, qui me conforte encore plus si besoin était, que j'ai eu raison d'adopter MyHeritage
Francis ganry

David M. Resolved my problem right away, was professional, courteous and helpful. I was extremely pleased with how I was helped. Thank you so much for everything.

Very good and they were available when I need some assistance and support. This experience in general was unique and special to me and my family. Thanks.

Subscribed and realized this program was way more than I could use. Called them and found them very kind, helpful and prompt in refunding my money. Blm

I had a small problem regarding my packet, and they solved it immediatelly, in a professional manner, I wish them good luck in their activity! Thank you!

I received prompt service from Aaron on my issue and thank him for that. I remain puzzled why I need to make 2 payments each year to MY HERITAGE and why these cannot be combined. I think we need to be much clearer in transactions that we have to make and MY HERITAGE could consider doing so in their reviews of their services perhaps by offering to make adjustments so payments are due only once per year.
Nevertheless I am very happy with MY HERITAGE at this time and am enjoying the new matching services provided..

Had a question regarding the use of the information on my Family Tree, so I rand them, and they took me through the solution within a few minutes and also gave me some tips.
Thanks so much
Joe

I joined My Heritage Germany site to see my DNA. I believe this is administered from UK. I got my DNA results and some weeks later noticed a debit of Euros 274,01 from my Paypal. I called My Heritage and they said that they think I must have I'd ticked a particular box on the application form that enabled me to join something (I know not what). My husband helped me fill out this application form as he had dates of various deaths that were required. Neither he nor I saw anything that explained that ticking this box would result in a 274,01 Euro debit from my account.
The person I spoke to on my original call said that I would get my money refunded as many people make the same mistake but billing called me later and said that they would only refund 100 Euros. The fact that others make the same mistake leads me to wonder if something is cleverly worded so as not to alert people what lies behind this. Also the Billings person said that he would pass my comments on this to the necessary team to make things clearer on the application form.
I am 78 years old and this amount is a huge slice of my pension.
I explained that I would like to escalate this complaint but was told that there is no way I can escalate it as there are no systems in place for this.
I have proof of purchase with many emails and a kit number but I don't know how to add photo as requested and am afraid to add my kit number in case it's revealing

I was having computer problems, & could not access my set=up. The technician was very understanding, and patiently took me through the process, & got me on line. Thank You Sinead.

Ill start by saying My Heritage has enabled me to learn so much about my past, if my grandmother had been alive this would have given her so much joy to learn what she never knew, so a hearty thanks My Heritage, My DNA results came back and to learn I was over 30 % English whilst being of Scottish origins dating back to the late1600s took some time to believe it in fact I still struggle to accept the results, and its not due to a dislike of the English, just like a total shock to the system, that said its still a total thumbs up for My Heritage.

I needed to cancel an order and MyHeritage made it very simple and easy. Just sent them a request from the website and it was done in a matter of minutes!

I received very good and quick answers.
Totally satisfied with all the help.

Myheritage I have very good use for, partly because it is fun and excited to do family research.

Pretty sure I had reached the wrong department for my request but Chloe was very helpful and walked me through my request successfully. Very happy to have had her help, today.

Thank's a lot for all of MyHeritage team! Hope yours project will more and more successful!
That"s all because my English so pure and I have no possible to say more:-)

I asked, the rep told, we exchanged thanks, and that was that. All in English. Kudos. I have to use 100 characters to make this work, which is the only downside.

I have had a very good phone conversation. And the service was great. Very good information. I will recommend this to every person that wants to know about his family history.