MyHeritage

Earlier this year because I was a member of 23andme I was able to transfer my family tree over to myheritage site - this was great news as wanted to expand my tree.

Unfortunately the process didn't go to well due to my lack of teccy skills and a glitch in the transfer system. It eventually took a few weeks to sort this out as halfway through I had to go into hospital.

The myheritage support staff (especially Marianne), were really fantastic and when they knew I was going into hospital told me to contact them when I got home. I really appreciated the fact that the same person followed through with what they said they were going to do.

The situation was finally resolved the situation by liaising with 23andme staff, and now I am back on track with building up my family tree. As a bonus myheritage have added a 6 month subscription for any inconvenience caused.

So good on you myheritage for going the extra mile as in these days of faceless business practices customer service is often just lip service.

My familie tree goes back to arround 1500. I have a familie tree from a familie Budé in France goiing back to arround 1300. I tried to connect several people in France but I didn't get any answer.
So I want to stop with my heritage. To get information from families linked to the familie tree brings not the information I wanted to find.

On Monday the 19th of this month, I conversed with Megan S about the cost, size and what needed to be done in order to get a chart of my generations printed. She said she would give the information to someone else and I would receive an email pertaining to this information. I HAVE NOT HEARD FROM ANYONE YET!
Sincerely Gene Alexander

If you sign up for this service they automatically enroll you in auto renewal. They don't send an email to remind you when your subscription is about to expire so you don't have a chance to cancel. I found out they had charged my account almost a month later when I got my credit card bill. The first person I talked to would not refund my money. He talked to the supervisor and said the best they could do was offer half off. Called the next day and asked to speak to a supervisor. He would not let me. In their terms and conditions it says you can get a full refund within 30 days if you are not satisfied. I reminded him of this and he said that this was a renewal and not a new purchase and I would have had to cancel my subscription for 2017 back in 2016 when I first signed up! If they would have given me my money back, I would have eventually signed up with them again, but since they were so greedy I will never use them again. They don't listen or care. Also, it is outrageous to be charged $175 and don't get access to data. That costs extra and without the data the site is useless. What a ripoff! I cancelled my subscription to Norton Internet Security after they charged my account and they gave me my money back in full with no hassle at all. That is what an honest and reputable company does. It does not force you to keep a service you don't want and steal your money.

The person I spoke with was very helpful in explaining why my DNA on My Heritage was different from my DNA on Ancestry, she made me realize that DNA is not an exact science after all and although we are closely related, we may not have the exact DNA that our parents or siblings have.

I have used the help Team of the MyHeritage many times, and was all ways happy with the professional services I received from all the Team; they the exact attitude there is no doubts in my mind!
Bravo and again Bravo!
Jean-Paul Pellerin 16 Déc 2018, 14:57Hres

David was so patient with me; he walked me through an obstacle course that was blocking my progress uploading DNA. Knowledgeable and friendly. Give him a gold star and a day off with pay.

Evelyn was awesome and helped with everything I asked. She even walked me threw everything I needed help with. Very pleasant person. I thought it was nice we had the same name. Thank you

Good support from customer service. Now just waiting for the email she said she would send me on how to do the gen com 5 to send some family info to my cousin's daughter.

Today for the first time ever I had need to call My Heritage support team and can't speak highly enough about the support and attention received. Definitely above and beyond and absolute top marks.

As my Review Title the service was fabulous, friendly and helpful. Thank you My Heritage. The only problem was having to submit so many characters when what was needed to be said had been.

It's definately worth a go, especially if there is a bit of a mystery In the family! I recently discovered I have American relatives... I may have to change my views on things lol..

Ever since I purchased my new laptop I have had many problems with old websites. The most frustrating one was linking My Heritage Family Tree with My Heritage Family Tree Builder. Most of the issues were created by me.The more I tried to fix the problem the worse it became. Finally I reached out to the Help Dept. at My Heritage. I was fortunate to contact with three wonderful people who walked me through the mess I had created. All were very patient and at no time "b. L s. T" me. When they were not able to solve the issue they referred me to another technician more specialized with my problem. My first contact was a lovely Irish lady who whose name I unfortunately did not write down. She was very understanding and referred me to Paola. He spent about a week messaging back and forth with me. I however was not skilled enough to successfully follow his clear instructions. He then passed me on to Yoel who set up a TeamViewer meeting where he spent an hour repairing the problem Thanks to all. Pete

AUSTRALIAN'S DO NOT BUY A MyHeritage DNA KIT!

The DNA kit will be stopped by Australian Biosecurity, unless a signed Declaration is provided by MyHeritage detailing the contents of the package.
MyHeritage will supply you with a Declaration, but they will refused to sign it or add a persons name or title.
So you won't get the DNA kit, as it won't be released by BioSecurity and you'll end up loosing your money.

Alon resolved my main issue and was very patient helping me with various aspects of the site. I hope he is my tech next time i need help.
However the wait time to get help on the phone is excessive.

I love the site but what drives me crazy are all the confirmations which I seem to do over and over! I wish that I could only do it once or twice... even my hand gets stiff!

I had my DNA tested a few months ago at MyHeritage and my wife is about to send in a sample. The DNA test was good-consistent with results of DNA tests my wife and I have done at 23andMe and Ancestry and of our knowledge of our ancestry. MyHeritage does not test for y-chromosome or mitochondrial DNA, however. What has most impressed me about MyHeritage DNA testing is the number of "DNA cousins" I have on MyHeritage (about 7000) compared to Ancestry and 23andMe (about 1000 each). And while I have few or no DNA cousins on Ancestry and 23andMe (all are American), I have dozens in the 2 countries I have recent (around 1850) immigrant ancestors from.
I called with a couple of questions yesterday and spoke with a support person in Ireland who was very helpful and professional and did not try to rush me off the phone. I had to wait around 5 minutes until a person was available to speak to.

I have found the Support team to be most helpful, in particular in downloading a GEDCOM tree to the Family tree builder. The team member stayed with we until I was completely satisfied the the download was successful. The FAQ' are quite helpful in managing my site.

Hello everyone,

I bought 2 kits in November and both were received by my heritage in January.We received the results for one kit on February 20th. We should expect the results for the other one on February 27th. We never received the results. It was the stage "Raw data produced"! And then we received an email. "We are experiencing delays because we are moving to a new, more advanced version of the chip used for DNA analysis. You can expect your results March 14,2019 - March 27,2019. We apologize for any inconvenience.
Today, I received an email "There may be a problem with your sample. We could not read the DNA from the first vial of your DNA sample. It is possible that the DNA sample was not collected correctly with this vial. We encounter this problem in about 1% of the samples. Fortunately, we still have the second bottle you sent us. We are now processing it at no additional cost. This will require more lab processing time for your sample. We have updated the estimated delivery date of your results online accordingly and we will notify you by e-mail as soon as your DNA results are available. "
Now the deadline is "You can expect your results March 27,2019 - April 17,2019. We apologize for any inconvenience." It's a joke? We recommend my heritage to our family after the results of the first kit and bought 3 other kits. It sounds like a bad my heritage joke that takes its customers for idiots!

Julien

I should have known by the 100's of warnings, the ancestry stuff is more of a side business for them, were they really make the money is the scam! They will steal your money then leave you hanging. My story is like most, tried the free trial, found other related sites better, so I cancelled and deleted my account. Then less than a day later, I get charged $150+ for a year subscription. Not only would I never get a year subscription for anything, but my account was already deleted! Zero access! Contacting support was a nightmare and just kept getting told someone else will look at the issue, no replies to emails either, I provided my transaction numbers, the invoice, still nothing. How long can Myheritage continue to get away with Theft by deception? People need to start thinking about a class-action lawsuit, which they try to make arrangements for in the fine print, to try to get away with this, BEWARE WHAT YOU AGREE TOO! (But enough of their business is US based with enough money coming to them, to sue them in US jurisdiction)

Their refund policy is a bloody SCAM! They have a 30 days refund policy, so I was billed 15 Sept after not being prompted that my trial was up, and i immediately emailed they to ask for a refund (cos they have a 30 days money back guarantee right?). I waited for a few days and no reply, all I got was automated emails.

Until I called their toll-free number, a lady from the billing dept called me and told me that TRIAL USERS ARE NOT ENTITLED TO 30 DAYS MONEY BACK GUARANTEE.

She then offered a 30% of the amount paid refunded to me "cause she wanted to help me".
Being skeptical, I checked the website policy after I got off the phone. Guess what? NO SUCH THING.

Nothing on the T&Cs that say that trial users aren't entitled to a 30 days money back.

Well anyways, I've escalated it to a paypal claim and I have evidence of their refund policy (actually anybody who googles can see).

BEWARE.

I use Family Treemaker on my Mac for all of my work. I then upload to Ancestry and My Heritage. My Heritage continuously send me valuable family information and links that I don't have, much more so than Ancestry. But there is a problem: I can't then download and add this new information to my Family Treemaker database or to my linked Ancestry file. I've tried to use gedcoms as a way to link to Family Treemaker or Ancestry but have not been successful. Gedcoms don't include pictures or graphics. I have to retype all of the info and cut-and-paste photos.
Without question, the MyHeritage database is much more extensive, and it's too bad that there is not an easier way for me to use it.
Ps: I have tried but you make it too difficult for me to add proof of purchase or media.
Pattee Web Site Status: Active, Expires on: Feb 10 2022

We ordered 2 kits, one for my husband and one for myself as Christmas gifts. We received the kits and waited to do them in February with a 4 week turnaround as promised. We were notified they received it, and notified they were spinning it down to get the results, we would have them in about 4 weeks. 4 week date comes around and we get an email they are changing their system, it would be another 6 weeks. I called to confirm what I read and was told yes, at least another 6 weeks, very important update being done. Do they honestly believe we are going to believe the results they send us in another 6 weeks after we were told they were already processing our results and then told us they are changing programs. I have requested a refund. I get a standard reply, they will get back with me when they have time. Don't fall for the price, the service is the reason for the discounted price. We wasted $140.00, how people could actually give 5 stars is beyond me! Spend the extra money and get real people and real results. Run from this company. Received an email today, I wrote to the 3/7, they are just now responding. Still a delay in results. Buy from another company!