MyHeritage

This young Lady with an Irish accent was very helpful and listened to my every word I had to say. I don't remember her name, but was she was very gracious. John Jordan.

I was very satisfied. The person helping me was great. I had a great deal of trouble changing to my new e-mail with other companies, but My Heritage changed it without a fuss.

The Lady who helped me today was great. The only problem I have had is first trying to get through on the phone. I also left phone messages but nobody called me back.

In was very satisfied with my phone call. The representative was amazing. She was very confident. After speaking to her I was at pleased. I think highly of this company now. Thank You

Their service was like breathing in fresh air. It was fast, assuring, and helpful. I was worried and needed help with my kit so I called and got the problem resolved in a matter of minutes.

My Heritage SC team helped me thru a tough situation with my tree. I loved the site before this, now love it even more knowing if I have a challenge, they will help me thru it.

I have only in the last week subscribed to My Heritage. I needed some technical support today and this was absolutely first class and guided me on my way to a long relationship with My Heritage.

I recently experienced a problem on My Heritage trying to use the Relationship Report function. When I reported it via the My Heritage help line I was quickly contacted by Nir who sorted out the reason very quickly, namely an issue with the numbers on my tree

Nir has now sent me a fix through Family Tree Builder and when I get a chance to upload it and it works, I will upgrade my rating to 5 stars.

I signed up for the free trial a few months ago. The site was not nearly as user friendly as Ancestry.com, and there is a limit as to how big your family tree can get, which is how they get people to pay.

I canceled my free trial and opted out of any future emails from them. I still receive emails from them even though I've blocked every email address that comes through, and have repeatedly clicked on the "remove my email address" link and entered my email address. Nothing works.

I've contacted their supposed "help line/customer support" more than 30 times, and every time an automated woman's voice comes on saying "we're unavailable-please call back later." There is no option to hold. There is no email address to contact My Heritage, so anyone who actually needs to speak to someone is screwed. I've even called the Canada help line, and the "other" help line with the same results.

This is bs. I've never had so much difficulty getting ahold of a company. Especially one that is supposedly there to help people. Absolutely ridiculous. I'm only giving it 1 star because there is no option for 0.

I wrote a review about MyHeritage after I had signed up for a free account and then had an incredibly difficult time deleting the account and cancelling my subscription. Without warning, $120 was automatically taken from my account although I had thought that I stopped the subscription. I frantically contacted their support team, filed a dispute through PayPal, and notified my bank in a desperate attempt to obtain a refund and receive assistance in cancelling my account and subscription. In not much more than 24 hours I was notified by PayPal that the case was settled and that funds would be returned to my account. At the same time, I received correspondence from a representative at MyHeritage who informed me that they would cancel my subscription and provide a full refund within a few days. I understand that according to their terms and conditions they will provide full refunds within 30 days of purchase, although other reviewers have had difficulty obtaining their refund because they had a free trial prior to their subscription. In my case however, MyHeritage was prompt in responding to my issue and handling my refund to my complete satisfaction. I am revising this review to reflect my resolved issue and improved experience with MyHeritage.

I signed up just before Christmas to my heritage and proceeded building my family tree. Within a day of starting the free trial I was telephoned by their customer service and asked to upgrade, the person doing the pitch took forever to get to the point and was wasting my time. I declined, but after a couple of days decided to upgrade to the premium service assuming that there would be no further billing as I had no upgraded.
I checked my credit card bill a few days ago and realised that I had been billed for the upgrade I decided to do in December and then also billed at the end of the free trial I had taken out. I have contacted customer service twice, once with no answer at all, and then today got a response to say that I had two active subscriptions. I obviously don't want two subscriptions I just want to research my family tree.
After reading the review on here I am very worried about whether I will get lost in the bureaucracy and ground down and not get an answer until I give up trying to get a refund. Dean from my heritage seems able to be able to assist. So Dean if you see this please give me a sign this isn't so? Great website, really helped me to research my family tree, just seems really shoddy customer service...

I was helped considerably by support team member after an annoying start in which the Activation of the DNA kit on My heritage web site would not take happen when the required button was clicked at several attempts. I left it in frustration to try and sort itself out for 2 hours while I ate a meal and undertake other activities before I returned to the web site which would still not activate as required.
I went to Support, which had an annoying "it you want... press button X" fiendish scheme designed to frustrate and annoy the hell out of everybody but finally got through to Megan in the Support team in Co. Cork who was really exceptionally good, knowledgeable, helpful and patient with me in sorting the problem - even if she said "perfect" a few too many times as each step of her instructions was achieved. Fortunately I had already downloaded the My Heritage app to my tablet previously but thought it would be easier on my PC instead as I had to go to the next room to fetch my tablet. I advise all prospective My Heritage DNA kit purchasers to download the app first if possible as you will find it is much easier in activating your Kit. Because of Megan's help I rated 4 stars when I would otherwise have given less.

The My Heritage website and staff are extremely professional and friendly amd easy to deal with. I was most impressed with Peter who helped me with my account enquiry.

A very nice lady took my enquiry with great understanding, and was able to confirm that I would be quite unable to do what I wanted - in the nicest possible way!

It confirmed my suspicions, but it in no way detracted from the high regard in which I hold the people at MyHeritage who operate a system that in 99.9% of the time is as efficient as one would possibly hope for.

What I wanted to do was to delete about 100 pages of SmartMatches all of whom seemed to be of the most spurious links viz. 3rd cousin 10 times removed sister-in-laws half-brother. If I was to confirm them all I would have a family tree of enormous proportions, but little relevance.

But that is one of the smallest hairs in the gate. The film is always worth watching.
Logging on to MyHeritage is the prelude to an enjoyable and rewarding time adding and/or editing names of people who lived hundreds of years ago and creating a trunk load of questions about them all. Have only found one convict so far, and no one with any really interesting criminal activity, which is rather disappointing!

I found your representative to be of the utmost professional assistance with the problems I was having and stayed on the line til it was all resolved.
Thanks Greg.

I get a report that I have over 100,000 matches. This was reported maybe 50 weeks ago and still has not been fixed.

I currently have no outstanding matches.

Could not have done it without the excellent help. She walked me through the various layers and the kit was successfully activated, allowing me to manage my Grandson's kit.

Daniel help me in fixing a huge mistake on my site. His efforts saved my family tree. His knowledge and his people skills are simply excellent. Thank you Daniel!

I found an error in their accounting. I called them and explained my side of the issue. It was understood, immediately accepted and corrected while I was still online.

MyHeritage rescued my funds when I accidentally subscribed to Geni. The MyHeritage representative, Ms. Christina, is awesome and went to great effort to help me. I am quite grateful!

Melissa was very helpful, friendly and competent in dealing with my question. She explained why I hadn't been able to access my DNA report and that I would be getting it soon.

My heritage take payments without the courtesy of an email to give you the opertunity to cancel your subscription which is what I would have done, not knowing about my heritage I brought into the American site then had to buy another type on top, I have lost a lot of money again and still do not know if I have the right type of plan

Before deciding on an ancestry software, I checked, what I thought was all of them. I found out after I selected My Heritage as my software of choice, that I did choose the right one! Boy was I fortunate enough to have selected the right one.
This was so easy to begin with. The more I added family members, the more I enjoyed what My Heritage has to offer. I did not have to pay for it - which was a bonus. I selected to go above and beyond my searches, and after a while, decided to purchase the Premium package. Now, I have access to so many more tools to find my family members. I love how I can print charts and books. I have printed out books for specific family members, mailed it to them, and asked them for their input. I am surprised at how quickly they answered, as they too want to know more. I love that I can put in the pictures of my ancestors and know that everyone else can also view their faces. It is comforting to know that when I am gone, my grandchildren's children will be able to find me easier, and follow the path to my ancestors. What a great tool! Thank you My Heritage for offering such a unique and handy access to my peers!