MyHeritage

I needed to link a test to my family tree because I had not recorded a name as it stands on the tree when activating. A few clicks and it was done. Thanks.

The patience and willingness to understand and help was good.
I hope that the results of the conversation will bear fruit in the end.
Patience is a particularly effective tool in this field.

I had a problem of missing data and the folks helped located the problem. It was the way data was being used between Czech and English. So its look good now. Thank you.

I have tried to connect with customer service since January 12,2017. I am currently using a free version of the site and have some questions about upgrading. It doesn't make sense as to why they won't respond to a customer who wants to upgrade service and become a paying customer.

I have called six times and have never been able to connect with anyone. They are either closed, at lunch (today at 2:41 pm), or "not available at this time."

I have also emailed via the website and received one email back asking for my phone number so they could call me. This conversation could have easily been addressed via email. I did give my phone number, but it didn't matter, I never received a call. I emailed the same email address again three times. Nothing.

I tried posting on the Facebook page. No response. I then noticed that ALL posts from people other than My Heritage official posters were deleted. I tried again and also sent 2 private messages with absolutely no reply.

As a last resort, I tweeted to My Heritage. Again, not a single word from them.

I know, I know -- I should have given up LONG ago. I do see the value of the site and hear from others that they have had some great results and have used the site to enhance their research efforts. I just kept trying. When I called today during their listed hours of availability and received a message that they were unavailable because they were on lunch break at 2:41 pm (their time zone) I decided I have had enough. It shouldn't be this hard to give a business your money.

I was told that it was not possible. As long as I don't have a clar father candidate, my request cud not be solved.
Not satisfied with lack of solutions

I signed up for MyHeritage in February, 10th, 2009 23:02. A reason was that my father and grandfather created a family tree with the beginning from 1754 but all information was on paper only and therefore very difficult to read and look up it. I once read a review in magazine Computer about genealogy and programs which support it. I decided for MyHeritage because it was (and still is) for free:-). And because it was very easy to create the tree I stood with it up to now. Unfortunately due to lack of free time I interrupted the usage of MyHeritage for a few years. Now I'm retired so I decided to begin again. I wander what changed till now and if some shortages were repaired. It was very easy to create a tree but very difficult to do some changes and repairs, especially when he or she was divorced and married a few times or lived with boyfriend or girlfriend only. Nevertheless I managed to create our family tree and publish it for my relative. Maybe I will publish it for the wider public too and this way to allow the connections with the family trees from somebody else.

I've been impressed with the quick turn-around time and completeness of the responses from the support staff - not something that happens often these days in the era of outsourced support.

I faced a serious problem: I was pronted that my password was espired and had to set a new one but the instructions were sent to me by email to the email address that I used to register myheritage account which had been cancelled several years before so that I had no access to my instructions hence no acces to my account.
I sent an email to the Support Team of MyHeritage and thankfully Mr. Ron G. Could managed to solve the problem.
I would like to state here my positive experience with the Support Team of MyHeritage and wish to thank Mr. Ron G. For his valuable help and assistance rendered.
José M. Benítez

I want to thank all the people from Myheritage for all your help while I was having difficulties with My Family Tree Builder, especially Daniel and Ron from Support, your support was greatly appreciated and I thank you from the Bottom of My Heart.
Thank you All
Happy New Year

So Far so Good: I find everyone helpful, courteous and knowledgeable. I have now used them on 3 occasions, and will use them again for more DNA searches.
Toronto, Canada

Very knowledgeable and answered completely all of my DNA related questions! I would like for your research department to focus on "New Mexico" Heritage DNA related testing. E.g. "Sephardic" ancestry rather than just saying "European Ashkenazi", and specific Native American Ancestry e.g. Pueblo (Tewa) Tribes and "Genizaro" (Detribalized Indians brought to NM as Slaves by the Colonial Spanish Settlers here in the 16th Century who became assimilated into "The Spanish Culture" of New Mexico.) Also, keeping in mind that New Mexico's history is much older than any of our surrounding States, including that of California.

The lady I spoke to was patient, friendly and helpful. She answered all my queries and explained what I needed to know and how to find answers on questions I might have in the future.

I had a problem with purchasing a test. I passed a comment on Facebook re the problem and was contacted by the Company. They helped me efficiently and politely. Excellent Customer service.

Something went wrong in the cancellation of my subscription and MyHeritage started to debit my credit card for a full year. The man in the support was helpful though and gave me a refund of the fee.

I was very disappointed when I received my results. I can trace my maternal family history multiple generations and to various European countries. I have documents, I have family trees, as well as, recorded history. I wanted to find out what percentages of those countries were in my DNA. Surprisingly it was basically zero!

I first got my results in the spring of 2017 and then later in the summer I got an email from My Heritage stating they have a new beta software so I clicked on it and my results changed. Still, there wasn't much about the known European countries I can trace my family history to but the results changed. For example, the first beta results came back with 0.9% Native American. Then when upgrade beta came out I no longer had Native American DNA. How can this be?! Every time they come out with a different beta will my results change?

If you know you're family history and you have documentation to prove it don't bother with taking a DNA test. You might not be happy with the results they provide you. Based on the results I got I had to ask my mom if I was adopted. Thankfully she said no.

I got a good help. Everything was very fine. I can not tell more. I am not so good in English. But now I am in for one year, and have paid even I think i is too expensive.

Spoke to my heritage today and found them very helpful. I was concerned my sample was lost but they reassured me and gave me information about my next step

MyHeritage not only corrected a problem with my account, but was swift, cordial, and a pleasure to work with. Thank you Raymond and the MyHeritage team.

The gentleman was very patient and helpful. There is so much available here that it is overwhelming and it's hard to know where to start and how to continue!

I signed up for your plan at a discount of $89/year on January 28,2021. I tried to cancel my subscription within about 2 hours because I discovered that one feature (colorize photos) was available only under the Complete Plan which costs much more. Nowhere in the chart of features for each plan was Colorized, and tried to cancel about 2 hours. I tried calling the toll-free number for customer service and hung up because it would take over an hour to speak to someone. Then I called their billing number (24/7) and could not speak to anyone, but could leave only a voice message. Then I had to hunt for an email form or email address on the site, and that took a long time to find but a response has not been received yet - nor (unlike other companies) give a time in which to expect a response to the issue.
Though I tried to cancel my subscription I did not delete my account because I was concerned I'd lose my account number needed to cancel and get a refund.
I could not find any information on the website about cancelling the account if not satisfied.
I have since contacted the Better Business Bureau.

When my dna kit got stolen, MyHeritage DNA was really generous to offer me a new kit. This website is so easy to use and they have the best price. Really awesome place to get your ethnic DNA tested!

This is a great company who I have been with for some years. My experience with them has always been very positive. Their support team has always been first rate. I highly recommend them.

I saw the MyHeritage DNA kits are on sale for Mother's Day. I went to order more than one, and saw that there is no price break for shipping, to send multiple kits to the same address. Why not?