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MyPerfectCV has a rating of 3.5 stars from 355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectCV most frequently mention customer service, cover letter, and live chat. MyPerfectCV ranks 10th among Career Advice sites.
This company responds to reviews on average within 3 days
Why you guys deducted my 89.95aed? When i saw its 6aed only I need a reason other wise refund my amount now AM just confuse how like this
They just charge on your debit card without even sending you an email or even worrying about letting you know what's happening. Such a bad faith and it's very expensive too. I regret coming across of this website
They just charge on your debit card without even sending you an email or even worrying about letting you know what's happening. Such a bad faith and it's very expensive too. I regret coming across of this website
Like many users of this site I was deceived too. This company took my money off my card. We call it steal money. They don't answer emails. They don't try to help people to solve their problems. Shame on you.
I have lots of scrins to show your that they took my money. Every month 24$. I want my money back. You have to refund more than 200$
Tip for consumers:
don't trust this company
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Alejandro was brilliant in helping me out. Excellent customer service
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I would like to say alxeder was gave me good information regarding what exactly I am looking for.
Hello,
We are thankful for the amazing feedback you have given us!
Why you guys deducted my 89.95aed?
When i saw its 6aed only I need a reason other wise refund my amount now
AM just confuse how like this
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I had a bad experience with myperfectcv.co.uk as they kept charging me 89 AED every month after I ended my subscription with them.
Upon contacting their support team, their answer was that my account is not active and they are not charging me while I was charged every month.
Be careful and don't add your card details.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We take our customer’s feedback very seriously, know that we hear you and we are here to help. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Amazing. Louise Rodrgio if I pronounced right from Mexico spoke very well and soft. Well done! Very clear and considerate
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team
The site has a basic profile, but is set up to take money without the clients knowledge. Check out the 1 star trustpilot reviews from 2024 alone. The 5 star reviews are added by themelves!
This is a Scam
Tip for consumers:
Shocking service
Hello,
We're genuinely sorry to hear about your experience and want to assure you that we take your feedback seriously. We want to address your concerns and clarify that My Perfect CV is not a scam.
At My Perfect CV, we are committed to providing a transparent and user-friendly experience for our customers. Our 14-day trial is designed to give users the opportunity to explore our platform and its features. However, we understand that our subscription model may not be suitable for everyone, which is why we clearly communicate that our trial auto-renews to our monthly access until canceled. This information is provided before, during, and after the subscription process, including in the welcoming email sent upon purchase, to avoid any misunderstandings.
We hope this helps clear any misunderstandings. Feel free to contact us for any other questions. We are here to assist you.
Thank you,
Customer Service Team
Really fantastic that you can up load a previous c.v and it puts into a new format.
The suggestions are very good.
It makes its a very easy and short task comparatively to my experience in doing them before. Well worth the money!
Customer service is great.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all.
Do no use especially for students as once they get your card serials they will keep clearing it with no exception.
A company with no morals.
Tip for consumers:
Sold to underage child and cleared his bank account
Products used:
My perfect CV
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Attempted to cancel numerous times via the website, and it kept returning failures. Took very important money out of my account afterwards, and only AFTER that did they let me cancel. This review will remain at 1 star unless a refund is provided.
Tip for consumers:
Stay as far away from this site as you can.
Products used:
A CV template
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Contacted them multiple times to cancel the subscription - you automatically get subscribed when buying the downloadable version of the CV. They claim there isn't a paid account allocated to my email address, but they charged me almost 18 pounds 3 days after. No response from them after providing them with the proof of them stealing from me! No one answers the phone either. I have escalated it to my bank, Trading Standards and I will not stop here. Also there are other many people in this situation - same story, same outcome - so we all want to go to the media and expose them and what they are doing to people. Avoid! Do not fall into their trap like I did.
Tip for consumers:
Do not use it! There is no such thing as paying to download your CV and that's it. You end up with a subscription it's really hard to get rid of.
Products used:
Downloaded one CV.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
I have attempted to contact them in many ways, through phone calls and emails. Yet, no one is responding. They renewed my subscription out of nowhere, and I then calmly tried contacting them for a refund as I desperately need that money back. Unfortunately, I am left with no response whatsoever.
Hello! We are sorry for any inconvenience caused. We have successfully canceled your account. You should've received an email confirming the cancelation and the refund. Please, let us know if anything!
My experience with this website started really well, I made a few cvs and paid for them. I then have been charged £16.95 per month, even after cancelling my subscription and opting to not auto renewal. I have emailed multiple times all of which have replied to tell me that they will cancel my subscription (even though I didn't subscribe in the first place!) and they haven't cancelled it and are still taking money- months and months after!
Please be very careful.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
I found the CV tools easy to use but it wasn't obvious you would be charged until I went to save it!
That was quite stressful after doing all the work! However I was pleased with the CV. I didn't realise after the initial £1.95 for 3 weeks it would then be a subscription for £16.95 monthly.
I called customer service and the advisor I spoke to was nice and understanding. He fortunately gave me other options so I decided to keep with them after the compromise.
Definitely worth contacting Customer Service before deciding whether to cancel.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Guys,
In a few clicks I created my stunning cover letter than a CV which I made several different for each job entry I was interested. ( I got the job each time - just saying). (I am doing freelance jobs).
The softwer generates different sentences so you don't need to come up with the content. Tons of wording options to choose from.
Best experience ever.
Try it, you will not regret!
Thank you for taking the time to write this review! We are thrilled you had a great experience with our builder and landed the job!
Extremely disappointed. No indication of payment until the end, then i felt i had little choice. No option to cancel subscription. Terrible quality cv and letter with awful formatting options. Should have done it myself. How do i cancel please?
Hi Ces, thanks for taking the time to tell us about your recent experience with our Product. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at Social@MyPerfectResume.com. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently. Thank you!
I needed my old CV dolled up, the format looked ancient. So I googled it, found MyPerfectCV and got to work. Site works well, good templates, no bugs or errors. Then when it came to downloading my CV they asked for debit card details and gave a 14 day free trial. (I knew it was coming) So I did that and then (of course) forgot to cancel before the auto-subscription kicked in. I logged on to their Live Chat and pleaded for mercy (I was only a day late and there was no pending transaction showing on my bank statement). The assistant asked me for feedback, I responded favourably, then he offered me a massive reduction. £3 a month down from £16.95... And so I reasoned, that since I really should be more proactive in my quest for new work (and don't the weeks fly by so fast) I decided I might as well stick around for a month or two. Their swanky CV and cover templates could make all the difference! ;)
HI Daniel,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We wish you the best in your job search.
The site in itself is excellent and provides great options for making the best CV possible. I myself had a little problem with cancelling my subscription but after contacting customer service I was taken care of with great efficiency and supervision.
We are glad everything worked out! Let us know if we can assist you with anything else!
I thought that the site its self was well crafted an the methods were easy and simple, however be aware that it cost £2.95 to have a membership for 14 days as they do not state that at the begging. Also Cancel the member ship afterwards, as they charge £16.95 each month, this happened to me but I rang them up and they were really nice about the situation and refunded the payment straight away and sent me confirmation email. Overall good experience, just b aware of the memberships and payments that youre making.
Hi Atiha,
Thanks for sharing your feedback and experience with us, we'd like to clarify the following as well:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I called the customer service team when I was charged 16.95 subscription fee, when I had not used their service at all. John was so understanding and helpful, he kindly went ahead and issued the refund when I explained my financial situation.
Very happy and will definitely return.
Tip for consumers:
Read their terms and conditions before buying the CV.
Thank you, Roxana, for sharing your experience with, John. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Trying to update my c. V and it kept deleting my data, first it deleted details from my currant job information in my work history, then from accomplishments, next affiliations, certifications, and finally the dates from my work history. It wouldn't let me fill in a job title on one of the in built statements. It also decided to keep some of the writing blue and larger than the rest and wouldn't let me change that either. The customer service on the other hand was excellent, went through the online talk help, most of issues sorted will try again and re input the information lost to see if it works now.
Hi Tiffany,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. We wish you the best with your job search.
Had money taken over the cancellation time. I spoke to a man called angel who was very helpful and polite. I got a refund straight away. Bad company. Great customer service.
Hi, Paula. We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.
Be very careful with this shady website. I opted it for a trial and for 1 year I've been charged 16.95 GBP each month without knowing. They don't send you an invoice or receipt to let you know that they have taken money from your account. I paid 200 GBP and used their service once. That's a bit expensive for a cv builder. No emails, nothing! They just take 16.95 each month and pretend like nothing happens.
We appreciate you sharing your experience with us and we apologize for the confusion or inconvenience that this might have caused, George. However, please keep in mind that when you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge your account every 4 weeks at the current rate of the subscription.
With this in mind, shortly you will be receiving a direct message so we can look into what’s happening for you.
Gain trust and grow your business with customer reviews.
The online CV builder that’s so easy to use!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team