• MyPerfectCV

MyPerfectCV

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Overview

MyPerfectCV has a rating of 3.5 stars from 355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectCV most frequently mention customer service, cover letter, and live chat. MyPerfectCV ranks 10th among Career Advice sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 63.2%
Positive
12
Neutral
1
Negative
6
9
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How would you rate MyPerfectCV?
Top Positive Review

“Its good”

SUSHMITHA S.
6/29/24

Why you guys deducted my 89.95aed? When i saw its 6aed only I need a reason other wise refund my amount now AM just confuse how like this

Top Critical Review

“Absurd monthly charge”

Mariana R.
6/28/24

They just charge on your debit card without even sending you an email or even worrying about letting you know what's happening. Such a bad faith and it's very expensive too. I regret coming across of this website

Reviews (355)

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Reviews that mention popular keywords

customer service (104)
Thumbnail of user annaz26
GB
1 review
0 helpful votes
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October 4th, 2018

I wanted to cancel my account as I found a job straight away with my new cv but Tiara offered me a great discount with reasons why I should keep my membership even though I got a job it is worth keeping the options open. She fully explained all of my questions. She is an expert and would recommend the website to my friends to boost their potential.

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hello, Anna:

Congrats on the new job, reviews like this really make our day.
We’re thrilled to hear that Tiara was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your comments.

Thumbnail of user miriamb25
GB
1 review
14 helpful votes
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February 2nd, 2018

Helped me design a brilliant c. V which helped me secure the job i wanted. Very helpful and friendly when i finished my subscription and offered me some very good deals which at present i do not require but will definitely remember if i need their services in the future. Leaving your subscription open for a few days also means i can change my mind if i need to. Thanks to eduardo in customer services for being so friendly and helpful.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Miriam,
We’re proud to know that Eduardo was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

Thumbnail of user michellem200
GB
3 reviews
20 helpful votes
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September 19th, 2016

I was initially given the impression that creating my CV would be free, then a fee of £3.00 to pay after putting in all of the text. After doing all of that work I rather paid the fee. I have now noticed that they have taken £16.95 per month since and cover themselves by saying that that it states that it is a subscription on their website, Perhaps it is hidden in reams of tiny print but that was definitely not obvious in anyway. After all, who is going to pay £16.95 a month for THE SAME WORD DOCUMENT? I am currently claiming this back with my bank who said that they get a lot of these calls.

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

We appreciate you sharing your experience with us, Michelle. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx

Thumbnail of user tinaj93
France
1 review
1 helpful vote
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July 16th, 2018

Absolutely amazing website, full of very useful hints and tips, phrases and ideas to explain your work experience in a professional easy to understand manner. The customer service provided by Everth was excellent.

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hello, Tina:

Thank you for trusting us with your resume, we're happy to hear that is was as easy as 1, 2, 3 and for sharing your experience with Everth, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!

Thumbnail of user kellyf71
GB
1 review
0 helpful votes
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September 10th, 2017

The customer service I received from Bryan was amazing. Knoledgeable, professional yet personable all in perfect measures.
Bryan answered my queries quickly and efficiently - a reflection of a great business.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi kelly,
We’re proud to know that Bryan was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

Thumbnail of user sososksjj
Ireland
1 review
0 helpful votes
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April 25th, 2022

Disgusting piece of bull load website, look at reviews the name from Arab or Indian countries. The people are making up these review word of advice don't go near this site if you don't want to lose your money.

5 star scam
Best scamming site

Please turn yourselves to the authorities or get karma

Service
Value
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Thank you for taking the time to share your thoughts, and our apologies, but, we’re unable to assist you with your feedback given your description.

Please let us know as much detail as you can regarding any issue or problem that you are having. We’ll be more than happy to assist you once we have more information.

Thumbnail of user paulp2179
GB
1 review
0 helpful votes
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April 24th, 2023

As a pensioner, finances are an issue. I had an issue with my subscription on a Saturday morning I called Customer Service and spoke to a lovely lady called Jackie. She listened as I explained the situation, she then proceeded to help, slowly and with simple explanations. Within minutes we had resolved the issue, and I was sorted, lovely service. TY

Service
Value
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

We are always here to assist you; we are thrilled everything was resolved.

Thumbnail of user juliem230
GB
1 review
3 helpful votes
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September 21st, 2017

Very annoyed, tried to cancel my 14 day free trial, telephone number just cuts off. Messaged through their system, 2 day response time which takes me over the 14 days so have now been charged. Terrible service DO NOT USE

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Julie,
Thank you for sharing your feedback with us, Julie. We apologize for the negative experience you had with our service. Rest assured that we will handle your situation as a priority. Please contact us at Social@MyPerfectResume.com. With your e-mail, it would be of great help if you could include the e-mail address used to create your account with us so we can locate your information. Thanks again!

Thumbnail of user clairew45
GB
1 review
0 helpful votes
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May 7th, 2017

When starting to write my CV, i didn't realise that you had to pay for it. I decided to go for the monthly option but it taken 59 pounds out.
I rang Customer Services and they refunded my money and give me a month at a good rate

Very happy

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Claire,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.

Thumbnail of user agathaa1
GB
1 review
0 helpful votes
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July 21st, 2017

Great in updating CV & Cover Letter. Would highly recommend to check it out and try using the services.

Called to cancel my subscription, the customer services offered me a discount straight away with no hassle. A very pleasant personnel and excellent customer services.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Way to make our day, Agatha! Reviews like yours keep us going. Our customer service agents are always here for you so if there’s anything else we can assist you with, just contact us. Have a great one!

Thumbnail of user jonh180
GB
1 review
0 helpful votes
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June 20th, 2018

This site help me build a very strong CV that have has generated a lot of interest in my trade, so for that reason, this site is highly recommended. My one and only criticism would be that I would have appreciated if it was made clearer from the start that this is a pay/subscription service, not at the very end once you have completed the CV. However, overall, I am a happy customer, and would recommend the service. Customer service is very good also, thanks, Gabriel.

Jon H.

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

-Hello, Jon!

Thank you for trusting us with your resume and for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.

Thumbnail of user johnb941
GB
1 review
22 helpful votes
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August 23rd, 2017

Got the 14 day access and they billed me the following month for the usual £16.95 called and they refunded my account and gave me 1 month extra at the introductory rate. The cv builder was extremely useful and would recommend this to anyone looking to get a professional cv although you must be aware you are automatically signed up to the usual monthly price unless you close your account when the 14 days is up.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

That’s what we like to hear, John. Our customer service team is always here to help. Thank you for sharing your experience.

Thumbnail of user mh865
GB
1 review
0 helpful votes
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April 4th, 2022

The website is actually really helpful and allows you to have good structure of your sentences on your CV! You may have to tweak a few bits here and there but that's just minor as most of the work is technically done for you. The customer service is really great! You can get hold of them so quickly and they sort you issue out instantly! It's honestly a handy site to have!

Service
Value
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Hello!

Thank you for sharing your experience with us! We are super grateful we could assist you with your CV. Count on our service for anything your need assistance with your resume, cover letter, cv, or any other career advice! Have a great day!

Thumbnail of user stevent54
GB
2 reviews
16 helpful votes
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March 3rd, 2016

Please avoid My Perfect CV at all costs - Having recently signed up for the 14 day trial at a cost of £1.95 the service on offer is basic at best. Nothing you cannot get from standard templates readily available online. Worse still when attempting to download in Word format the templates didnt format correctly and so I had to spend 2 hours fixing the issue.

Worse still when cancelling my subscription (you are automatically signed up for a month) I was billed £23.80! I have tried to ring their helpline but have been on hold for 15 mins and have now given up.

Please avoid at all costs - Save yourself time, energy and money and go elsewhere

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

We appreciate you sharing your experience with us, Steven. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx

Thumbnail of user daisyd17
GB
1 review
19 helpful votes
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September 2nd, 2017

I built my CV through the simple steps online which constructed an informative and professional looking cv which allowed to download, print and save it in various formats. All for under £3 for your first 14 days which was fantastic! After I had used the service and got a CV together I no longer required my subscription. As you can imagine some companies are not pleased when you have to call explaining why you no longer want to continue with them. I rang and a very helpful and kind lady helped me quickly and with ease to deactivate my subscription. She generously offered me some of the great offers and benefits that were available to me and when realised could not continue with my payments she understood and cancelled my subscription. No strings atttachted. I feel very comfortable and trusting that my money is no longer used for any further payments and I am trusting of the company, which is what a customer should want. I will defiantly be using this service in the future.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Daisy,
Thank you so much for sharing your excellent experience with our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.

Thumbnail of user abbiej5
GB
1 review
19 helpful votes
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December 2nd, 2019

Ronny was very kind and understanding and I was able to feel very satisfied from his service. He was aware of my needs and ensured they were met. However, if it wasn't for him I would have given this review 1 star. Please understand you are choosing the wrong way to MARKET a product. Essentially, you are scheming customers 16.75 for a CV template. Ask yourselves, what you are making your customers do. I hope you take responsibility for this serious issue in the future as your refund system is just as SHOCKING.

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

Hey, Abbie -

We’re thrilled to hear that Ronny was able to assist you with your inquiry and provide you with excellent service, we’ll be sure to let him know your wonderful comment. We’ve taken note of your feedback and it’s much appreciated, we’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.

Thumbnail of user andreak73
GB
1 review
0 helpful votes
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September 5th, 2017

The CV's look good, plenty of styles to choose from. The formatting wasn't perfect at the start but the customer service chat was able to resolve that quickly. Only the search facilities for text phrases could be improved. In overall: No complaints.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Andrea,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

Thumbnail of user tafaram
GB
1 review
0 helpful votes
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September 27th, 2022

A great website to use! I was able to choose from a various selection of CVs to review and use as templates, until eventually coming to one that I am fully content with.
This is a great website for both those first looking to write a CV and for those who have written previous CVs; there is a structure for everybody!
The customer service, likewise, excels at helping to get any queries, problems or difficulties fully sorted out when it comes to - as few of many examples - billing or the accessibility of a given subscription.
I am more than thankful and content for my experience with this website. Would recommend to everyone needing to write CVs!

Service
Value
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Thank you for this glowing review; we are glad we were able to help you!

Thumbnail of user garethj3
GB
1 review
6 helpful votes
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March 30th, 2016

These conmen will rip you off by signing you up for monthly contract in the small print anyone that gives these clowns more than one star must be working for them hope the money you con off people brings you nothing but misery.

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

We appreciate you sharing your experience with us, Gareth. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx

Thumbnail of user xx43
GB
1 review
19 helpful votes
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August 14th, 2017

The site was really easy to use, the prompts for each job role were very helpful to use as a template, they also served as a great memory-jogger as I was having to create a CV that went right back through my work history. My CV ended up looking really good and I was extremely pleased with the result. I had absolutely excellent customer service from Edward who helped with a query on my account.

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

Thank you for sharing your experience with Edward. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.

Thumbnail of user nicos14
GB
1 review
0 helpful votes
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June 20th, 2018

Very helpful, no sales tactics just straight to the point. The lady I spoke too was very friendly and very genuine. Helped me with all my issues and everything was resolved without irritating inconvenience or distress.

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hi Nico,
Appreciate the 5 stars, Nico! Happy customers make our days brighter. Thanks!

Thumbnail of user jakr
GB
1 review
0 helpful votes
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June 26th, 2017

Great service, very easy to use and also fantastic customer support. I had a problem with my membership thinking I would not be charged again after paying £2.95 for the 14 day trial however a month later I had been charged. However, the customer support was very helpful and refunded me the money which I found really good.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Jak,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

Thumbnail of user kristinak20
Belgium
1 review
11 helpful votes
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June 7th, 2017

Its a total bull$#*! and scam... i payed 2.40 euros to get cv that said in no addition that needs to be payed at all but after spending an hour writing i needed it so i bought it. After all, they kept my card info on their page, and charged me 16 GBP 15 days later for nothing! Nothing! Its a total scam, thetly rob ppl and hack your card... NEVER EVER pay them a cent ppl

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

We appreciate you sharing your experience with us, Kristina. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx

Thumbnail of user hannahc52
Australia
1 review
4 helpful votes
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October 25th, 2017

Have tried repeatedly to cancel my subscription, called both customer service numbers just to be put on hold for 20+ minutes only to reach an answering machine. I have emailed multiple times requesting my account to be cancelled with no response yet again. My account ID is *******, please cancel my account ASAP!

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Hannah,
Thank you for sharing your experience with us, Hannah. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.

Thumbnail of user phoebet2
GB
1 review
0 helpful votes
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July 11th, 2017

Absolutely brilliant customer service - I called last minute to cancel my subscription before the monthly £16.95 charges applied to my account and the gentleman over the phone was extremely helpful and efficient in aiding me through the cancellation process.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Phoebe,
We’re sorry to see you go, but feel free to contact us if you have any further questions or concerns regarding our service. Thank you.

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From the business

The online CV builder that’s so easy to use!

Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.

Business History

We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 3 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your CV, getting the most out of our services, or managing your account, we're here to help.

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