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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
After being lured into the " Free" Resume writing section, you are asked to pay a few dollars to print/ save your resume. That is reasonable for the service provided. Watch out that you don't inadvertently " sign up" for a monthly membership. It costs quite a bit more and if you don't notice you've signed up until you get your credit card bill, they won't refund it.
When you do a resume on their site you may think your making a one time purchase but you are not. You will be charged a $50 on your credit card at the end of each month until you realize you have to go back to the site account and cancel your subscription. In my case they ripped off a paraplegic gentleman who lost his job. They also go under the name of LiveCareer US Stay away!
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
MyPerfectResume
Our daughter signed up for an inexpensive trail period, but never used their services. They continued to bill her for months, and yet she never received anything! What are they billing for? They give the impression that you can get help with a resume for a reasonable amount, and then begin a monthly charge of $35.80 and $1.07, without giving anything in return. After numerous calls and emails, they would only refund one third of the charges. They won't let you talk to anyone at their headquarters. They are run by a company called BOLD, with offices in San Francisco, Puerto Rico and India.
Something seems shady! DO NOT USE THIS COMPANY!
Thank you for sharing your experience with us, Nancy. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Was charged three times in one month not able to get my full refund because of "Refund Policies" I got a "courtesy refund" for a little bit of it even though I was overcharged and not my fault! Tried to cancel my subscription this was difficult, they could only see an old email which doesn't exist anymore! They Couldn't even see the Email accounts that I was actually using! Will never use Again! Waiting for an Email and Refund. Will see if they turn up! Doesn't seem like a very good company!
Tip for consumers:
Be careful
We’re sorry to hear that you have not had a positive experience.
To explain, when users sign up for our 14-day trial, we're very transparent in disclosing the subscription policy in several areas from the sell page to the order confirmation page, in addition to the payment confirmation email as well.
If you need any help with your account please feel free to contact our team ad they will be more than happy to review your case using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
My Perfect Resume is a scam. I only spent the 99 cents in the first place because I had gone through all of the resume building steps before they advertised it cost a thing. The site never mentioned they would charge me monthly. It was 2 months before I caught it on my credit card. I have filed a dispute with my credit card company and will fight to be refunded everything, but this company should be shut down before this happens to more people.
Hello Anna R, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly and send me a private message if you have any further issues as well you can email me at customerservice@livecareer.com
Best regards,
My Perfect Resume
Myperfectresume helped me out immensely. Understanding of my financial situation and accommodated a new lower monthly rate for me to continue through their service and get the best value. Very happy with the serviced I received and a great product that landed me an interview! Thank you Myperfectresume!
Congratulations on your interview Kellie! We wish you all the best and greatly appreciate you sharing your positive experience with us. We especially love hearing from our loyal customers like you!
This experience has been incredible. So simple and fun. The templates are so classic and elegant! I love the format for this website and how it takes you through each section, automatically saving your progress. I would highly recommend myPerfectresume to anyone who asks for a resume builder!
We deeply appreciate your kind words, Amanda!
Our team is committed to providing excellent services and it’s great to hear we delivered our promise to you.
If you ever need any help in the future, let us know!
Paid $2.95 for a trial period (price to go to ~$24/month) after that. CANCELLED plan the NEXT DAY... but still got charged $24. Not sure why anyone would need to keep paying that much for a one-time resume (high school student project) but I guess that's how the company makes their money.
We’re sincerely sorry for the inconveniences this may have caused you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation via email, your account was never actually canceled or that something might have happened during the whole process.
Since our customers are our top priority, we would love to assist you in this matter. Please, at your earliest convenience, contact our Customer Service Team, so we can review your account and all the actions are taken on it, to see if we might have missed something.
If you have any additional issues with your account, you might also contact us through social media, as we would be happy to help you.
Using this link you might send an email or call us: https://www.myperfectresume.com/contact-us
Customer Service Rep was very helpful and timely. I didn't realized that they have been charging my card in the last 3 months after 14 days free trial... did not know that they will charge without asking. I was able to refund one month charge at least, I still paid two months for the service that I never really use.
Hi Eva,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. Our service is aimed to be easy to use without compromising quality of the finished product.
Great service, but I have a job now and no longer need it. Guy on the phone was super helpful and was able to cancel and get a refund without any problems. He kept saying "Perfect" though and I started wondering if the management asks their employees to say "Perfect" repeatedly in order to brainwash their customers into wanting to continue with the product! Lol
Hi Jessi,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us
The service representative was great. However, being charged $26 USD every month after a 14 day period for what was thought to only be a $2 charge for a one time use is not acceptable.
However, when calling customer service, I was greeted by Pamela who helped with a potential refund.
Hi Austin,
We appreciate your honest feedback. Upon signing up for the 14-day trial, we do notify customers that they are entering into a subscription and that if they do not wish to continue with the subscription after the trial, then they must cancel beforehand. Oftentimes, the terms are overlooked, but we are transparent with our customers. We're happy to hear that your exchange with Pamela went well and we thank you for sharing!
Seems to be working. Putting time into something thinking its a free service and then having the "surprise we're gonna charge you and hope you forget about it so we can keep charging you every month" thing is kind of slimy and unpleasant, but it is to be expected these days.
Hello Larson,
The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost. Upon signing up for the 14-day trial, we notify customers that at the end of the trial, the subscription is set to auto-renew at the regular rate of the subscription and the billing schedule is indicated in the confirmation email.
I had a very pleasant experience with this site. I needed to create a resume for an assignment for my business class. This website made the very important and sometimes overwhelming process of putting together a resume quick and easy. When I was ready to cancel my pay plan, whomever I received help from was very kind, polite, and helpful. I greatly believe that customer service is of huge importance and unfortunately it seems that it can be hard to find. So I will definitely be recommending this to my friends.
Hi Julie K,
We are so happy that you had a good experience with our site. Thank you for recommending us to others. We wish you the best in your career search!
Best Regards,
Anna
I was in need of help with creating a resume when I found this site, it made a great resume then it said I had to pay $3, which I was okay with. I happily paid it and used their services once. Then about 3 weeks later my bank account showed they charged me an additional $35, I am a college student and don't have much money so I was pretty upset. I called and the customer service was rude and unhelpful... They refuse to give me my money back. So I would say do not use this site... They are scammers who only care about making money and could careless about their customers.
0/10, would not recommend.
We are very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com.
We apologize if you did not receive the best customer service experience. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
We have send you a private message just in case that you need further assistance as well if you will like we can review you account once more to see if there's any else that we could do regarding to your concerns.
Best regards,
My Perfect Resume
I called because I forgot to cancel my membership on time. Totally my fault. Jose was gracious and kind and offered a refund since I had not used the service. He informed me about tools that I did not know the website offered. I will definitely keep this company in mind for future resume building! Thanks Jose!
Hi Rachel,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jose and how she was able to provide assistance with your request. Thank you for that awesome feedback.
IN search bar said these templates were free -spent a lot of time creating my resume to find i have to pay for it in order to download it. Dont really have a choice but to pay this fee -and to top it off you will charge me 34$ in 14 days -heres hoping i am able to cancel this after i have downloaded my cv. Because that would be unethical -the resume tools and prompts are excellent -but being forced to pay is something else. I will definately cancel any subscription after i have downloaded my work
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I have been charged 5 months for a service by My Perfect Resumes own admission for an account that is inactive and they cannot find, so therefore cannot reimburse the charges.
After going back and forth with them they told me the only way they could find my account and see that I was actually charged would be by me sending them copies of the charge from my bank statements. I immediately sent them the 5 charges that appeared on my banking statement and since have not heard back from them despite contacting them several times since. When they respond at first via email I was never given a name or a ticket number to reference this issue. Don't download a template or use their site they are crooked and very unprofessional. They have no customer service are not helpful and how can a company conveniently charge a persons account that they have been told and agree they do not have and yet at the same time can't find the charge so cannot reimburse?
Hi Annemarie:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please direct message us we can assist you in a secure manner.
Best Regards,
MyPerfectResume
Love this tool! Super cool layouts that always make my resume stand out in what I'm sure are a sea of plain white word documents. Makes choosing the correct descriptions of my job responsibilities super easy and correct. My go to for resume updates.
Thank you for sharing your feedback and rating us five stars!
Myperfectresume helped me prepare a highly professional resume to forward to employers. Multiple options available so one can design what is appropriate for the user. I just find the fee a bit on the high side and auto charging fee monthly is not pleasant.
Jojoy,
We're very happy to know that you are pleased with your new resume and the options we have available! We offer our 14-day trial for $2.95 with a money-back guarantee and in order to provide an uninterrupted service, yes, our subscription is auto-renewing. However, it can be canceled at any time! We greatly appreciate your honest feedback!
So I sent them an email several weeks ago to cancel. NO reply. Tried again, this time it wouldn't even send the message. So I called. The service representative tried to sell me at least 2 different plans for varying prices instead of just cancelling. BTW the monthly cost of the plan I was on was the YEARLY cost of another plan, and he wouldn't even switch it over to that one for free. Crappy service, I spent way too much for something I never used.
Tip for consumers:
Only use this site if your writing really needs help. If you are a decent writer the amount of work you have to put in to create your resume/cover letter is more than if you wrote it yourself.
Products used:
one cover letter
Hello! We are sorry for the inconvenience this may have caused you. You can contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us, so that we may assist you if you have any other queries. We apologize for any confusion and issues.
The company advertises itself as free, however, I was aware that there may be hidden costs. After spending time constructing my resume, I was prompted for payment, which did not come as a shock. I am familiar with sad, dishonest online companies. However, what was irritating was the lack of information about the types of payments allowed. Accepting only credit cards as payment, causing my time to be wasted. Despite speaking to a chat agent named Esteban M, and expressing my frustration, the agent apologized and stated there was nothing that could be done. When I requested to speak to a supervisor, the agent ignored the request and instead asked if I had a credit card. As a result of using their "service", my time was wasted, I experienced poor customer service, and feel that the company's lack of transparency with fees and payment options is bad business. The fault was theirs, yet I took the loss.
Products used:
Resume builder.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Steven was professional, persuasive and very personable. He expressed and presented himself with all genuine authenticity in the desire to present the program in its most optimum benefits that could be provided the customer to stay with and utilize this service! Mr. Castro demonstrated the highest customer service skill and where I was fully prepared with a "salty" response, Steven changed my attitude and turned the entire situation to a very sweetly pleasant one! Kudos to you Steven Castro #71, you are a definite asset to My Perfect Resume Organization!
Reviews like this really make our day, Teressa. We’re thrilled to hear that Steven was able to assist you with your request and provide you with excellent service. We’ll be sure to let [him/her] know your comments.
Let me just first start by saying that myperfectresume.com offers a very thorough and professional system for building a resume. It works very well. Unfortunately there was a misunderstanding between the company and me as to what would be offered and the pricing of that offered product. I called to get a refund, and whomever I spoke with only was able to give me a 10% refund on transactions already made. I was later contacted by a customer representative who was able to refund all of my money. In conclusion, this site offers a good product, but make sure that you are very familiar with what they are offering and how much will be charged for those given services. The refund was a little frustrating to get, but I got it in the end and lived happily ever after.
Hi Porter H.,
I’m very sorry that you have had this experience with our service. Our record shows that the previous representative issued a pro-rated refund in the amount of $38.25 on October 23. As a courtesy, I issued additional refund of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
With regard to your cancelled debit card, please inform your bank that you are expecting a refund so they can credit it back to you.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
MyPerfectResume
Angel made it very easy to change my subscription and didn't get upset when I asked him not to do the sales pitches other sites try. I think the site is user friendly and an pleased with the end result
Hi Lisa,
Thank you for your feedback about Angel and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
This is a good service. In clear, simple categories you're able to list your work history, your skills and your world-view. Then you can print or send to prospective employers. When I called to cancel, Andie was polite and efficient.
John, we're glad to hear that you had such a smooth process and that Andie was instrumental in helping you cancel! Thank you for the positive feedback!
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Anna B [MyPerfectResume Rep] Greetings Zenya H. We are sorry that you have had this experience with our site. Our free account provides you the opportunity to try out the resume builder as well as the cover-letter builder before deciding if you want to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not included as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best Regards,
My Perfect Resume