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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I hate editing the layout of a resume in Word, and this made it so easy. I used my own material and didn't find the prompts that helpful (too wordy maybe), but I really appreciated the formatting help.
This site really has some great assistance with printing resumes. Great templates and even different job selections with ideas to help you with skills assessments, some you may not have thought about. Giving it an a plus :)
Hi Margaret M.,
We are so happy that we were able to assist you. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
It's the exact same dealing as said as above I paid the one off charge of £3:00 something but got charged monthly £23:00 it's an absolute scam and I'm sickened by it, it's for people trying to earn money and they're robbing people blind something needs to happen! I'm well annoyed
We are very sorry that you feel this way and had this experience Alex. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
My Perfect Resume
This company was used by my son to download a resume for a few dollars. Our son immediately advised he was not subscribing to their program. They have now slugged us for over a hundred dollars in the past several week.
You will be ripped off if you use this service.
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
My Perfect Resume
The templates were very informative and helpful. When we called customer service to cancel, Abigail was very pleasant and professional. We only cancelled because we don't need it right now. We'll use this website again in the future.
Hi Tiara:
We are happy to know that Abigail was able to resolve everything for you. Thank you for taking the time to leave us such a great review! We look forward to hearing from you in the future, please feel free to contact us anytime.
Best Regards,
MyPerfectResume
The gentleman was very patient and helpful. I certainly appreciate that! Helped me locate a cover letter I thought I had lost. Would have been a bummer to start over as it took me a while. Thanks again!
Hi Quiana:
Thank you for taking the time to review our services. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. Your feedback is very important to us, it changes the way we do things. If you need anything in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Excellent, friendly, prompt and very helpful. Highly recommend thank you so much. Find the website very easy to use and when I hit a hurdle the customer service was spot on. Love the templates too and different varieties
HI Aoilfe,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I am very satisfied with the service I received today. The gentleman who assisted me was not only exceptionally nice but also extremely helpful. Initially, I had planned to cancel my account and discontinue using the service. However, his persuasive efforts made me reconsider and ultimately change my mind.
The customer service representative displayed an exceptional level of professionalism and expertise. He thoroughly explained the benefits and advantages of continuing with the service. His exceptional customer service was greatly appreciated.
Reviews like this make our day!
By far the worst customer service. This company should reconsider their approach considering that the are a online business. Had I read the reviews I would have never used them. Ronnie is flat out rude and should definitely be taught the value of customer service.
Hello, Art:
On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent, we realized that he was unmannerly in solving your issue. We understand your frustration at having to be misled.
At MyPerfectResume, we pride ourselves on giving our 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We will also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Awesome but really sucks that it says free when you click the website and you get your hopes up about an actual decent resume builder that costs nothing and then they don't let you save it without paying.
Thank you for sharing your feedback and rating us five stars!
This is the easiest resume I have ever created and I cannot wait to actually use it. Took absolutely no time and gave me the confidence boost I needed to apply for higher-paying jobs. 10/10 would definitely recommend.
Thank you for sharing your feedback and rating us five stars!
I called up customer care for formatting help and they had patience to listen to my requirements and helped over the call. Go ahead and pay 3 bucks for initial membership and get your alignment issues fixed.
Thanks
Hi Muthukannan,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
This website said it was a free template and just when you are halfway completed with the resume a box pops up saying you have to pay! Rip off they are liars I just want to get my resume and will never never deal with them again or say good things.
Hi Pilar,
Users are able to use our templates for free. Due to copyright matters, we do charge a small fee for the completed resume, but we also offer our other premium services with a 100% money-back guarantee! We hope this clarifies any confusion and we welcome you to give us a try!
I recently used My Perfect Resume to create a professional resume, and I was pleased at how helpful and experienced the customer service representatives are. The software is more than meets the eye - it's versatile and includes a job search feature. After my conversation with Andrew, I became aware of several more features than I initially used. It's easy to use, and my resume turned out great! Highly recommend My Perfect Resume to anyone looking for an effective job search tool.
Excellent, easy to use, perfect in structure!
I thoroughly enjoyed the process of building a resume!
Thankyou so so much!
Warm regards always, and Merry Xmas to all at My Perfect Resume!
Karen Marsland.
Hi Karen M.,
We are glad that you enjoyed our service. We wish you all the best in your career search. Have a great holiday!
Best regards,
Anna
MyPerfectResume
I only wanted to purchase my Resume. Not sure why you guys have to sell a member ship instead of allowing people to purchase strictly what they came to your website for. Going to be cancelling right away...
We are deeply sorry to hear that you feel this way, we want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen, John.
For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase our premium features, you are able to download your resume in plain text version which you can choose by clicking download or print. However, for our copyrighted templates in PDF form or Word format, you must subscribe first and we offer a 100% money-back guarantee for our 14-day trial.
Shortly, you will receive a direct message so we can further assist you with this matter.
I spoke with Jose whom gave me clarity about my account. Thank you Jose keep up the good work. I had called to cancel my account but after speaking with Jose he informed me that i was able to get additional discounts that would be more than 50 percent savings an in addition he advice me of the Cover letter that would also be helpful when applying for jobs! Once again thank you Jose
Hi Jill,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Jose. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
This was great telephone experience from an on line service. I have had lots of bad experiences in contacting customer service on the web, but with you it was a pleasure for sure. Thank you Ronny Sanchez, for being so patient, and for delivering a great business impression.
Tip for consumers:
They should be encorage to call and talk with your CS agents. If they are as cordually receprtive as the one I got, they wiil be delighted they called.
Products used:
MyPerfectResume Discounted 1 Month. I called to cancel the yearly subscription, and Ronny Sanchez, took the time to guide me through the whole thing. I subscribed then to a monthlly plan, and recreated resume and cover letter. Thank You very much!
Hello, Pedro -
We’re beyond proud to know that our agent Ronny was able to deliver a great impression and that you were pleased with our services. If you need anything in the future, please get in touch at any time.
They automatically sign you up for a horrendously expensive renewing account, and you have to call a representative in order to cancel it. I thought I was buying a 14$ one-time use, but now I've lost more than 70$ and had to go through the bother of figuring out how to cancel this. It is a scam, from the fine (pretty much invisible) print at the beginning that misleads you as to what you are signing up for to how difficult they make it to cancel.
That and the product itself sucks. As others have mentioned, it is impossible to edit once downloaded, and the formatting was all messed up as a. Doc. I had to download them as pdf files for them to even look right. Useless.
Dear Sarah,
Thanks for your comments
We make cancellation really easy as we provide 4 ways to which you can cancel the service if it’s no longer needed: By calling our customer service number at 1-855-213-0348, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@myperfectresume.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Sarah, we take great care in letting our customers know what they are subscribing to. We stated the cost in bold and clear print and stated the details of the subscription options in bullet form, which can be clearly understood. Aside from these details, we also sent a payment confirmation email stating the amount of what you have subscribed for and the date of the auto-renewal.
We would appreciate if you would call our customer service at any time between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
My Perfect Resume
Very easy to use! Very Processional! Build a professional resume in minutes. I am so happy I found your product. You need to do some advertising. Once people find and use this resume builder, they will never do it any other way! I can not thank you enough!
Thank you for sharing your feedback and for giving us a great rating.
MyPerfectResume made it super easy to quickly compose a resume. The website was easy to navigate and tips and examples were right at your fingertips. When I did have a question, Hilda on the customer service line was not only helpful but sensed my harried state and went the extra mile to quickly and accurately resolve my issue. Thank you, Hilda!
Hi Cheryl, thank you for taking the time to review our services, we greatly appreciate it. We are happy to know that Hilda was able to resolve everything for you and that you really liked our website. If you need anything else, just contact us, we are here for you. Thanks!
Really well organised system to produce an excellent resume. My only problem is with the spelling. We spell many words differently in Australia to you Americans and I couldn't find a way to change it.
Thank you for the awesome feedback, Peter, we rely on input from customers just like you to make our service even better.
Free subscription... Not! Paid to download one format... And found Recently found my account being debited every couple of weeks... Had to cancels credit card... No statement emails... I'm now over 300 out of pocket... Didn't give thembthecright ti take more money...!
Hi Eugene S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
MyPerfectResume
Was easily able to create a professional resume.the steps were easy to follow and I like the suggestions for each part of the resume.It really guided me. Very happy with this service! Hgihly recommended.
Hi Mara, thank you for that excellent review. We are happy to know that you are very happy with our services and that you would recommend us to others, we greatly appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
Crystal helped me with cancelling my subscription. She was very courteous and had excellent costumer service skills. If I ever need to go back to Myperfectresume, I would do it without any reservation or hesitation.
Hi Robin,
Thanks for your review, Robin! Glad we were able to help. Have a great day!
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Thank you for sharing your feedback and for giving us a great rating.