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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I wrote them 3 different times about recieving a refund! They ignored me every single time. Low life A*******! Stealing money from people that are obviously looking for a job! Hope you guys get shut down soon!
There should be a free option, maybe to have just the template for example. Required payment after the resume is built felt slightly misleading, although I'm sure I over looked a small-fonted acknowledgement at some point, as most people do.
Hi Sharon,
It is never our intention to be misleading. Please know that the basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
Free subscription... Not! Paid to download one format... And found Recently found my account being debited every couple of weeks... Had to cancels credit card... No statement emails... I'm now over 300 out of pocket... Didn't give thembthecright ti take more money...!
Hi Eugene S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
MyPerfectResume
It appears my complaint is the same as everyone elses here. Be careful of this company. Very misleading! I got scammed like everyone else did. 2 things, a) was told my resume was horrible at interview and b) don't tell me to have a nice day directly after ruining it.
We are sorry that you had this experience with the service Lisa. We are very committed in providing great customer service. May you please contact us at customerservice@myperfectresume.com so we can assist you on the concers or doubts you may have regarding your account? We also went ahead and sent you a private message so we can assist you in a direct and secure manner. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
MyPerfectResume
Everything about this was great... until I got to the 'pay' page. I'm not saying that you don't provide a service worthy of being payed. I'm just saying maybe don't surprise people with it at the end... it was quite upsetting after all of the work I did on entering information to have that pop up.
Hi Ana,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results! Nevertheless, we value your feedback!
Without even knowing they took a monthly fee from my account after only wanting a trial of their product. Wouldn't trust them ever again. I do not recommend using them unless you want to loose $35 a month
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Wilfredo took his time with me to make sure my resume looked perfect. He was very patient, professional and worked really hard to help me. I highly recommend myperfectresume.com. Thank you Wilfredo for doing such a wonderful job!
Hi Jacqueline:
Wow! Thank you for that outstanding review! We are thrilled to hear that we exceeded your expectations and that you are now ready to apply for any job, it is greatly appreciated. Good luck on your job search. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Do not use their service. I live in Canada so prices may vary. I saw their advertisement stating "$4/month" that's why I signed up. After checking my credit card bill in a month I was charged 4 times. First 2 transactions being really small ($1 and $1.95) but the last two was $34.95 and they weren't even charging every 4 weeks. Just random dates. So in the 1 month and 5 days that I signed up for their service I was charged total of almost $73. I called their customer service twice. Both times left me on hold for over 30 mins then went to voice mail. Most people that needs this site doesn't have a job and is currently looking for one. They are stealing from poor people that needs a job. It's a total scam and I don't know how the people that run this site can go home and be with their family as if they have done nothing wrong.
Hi Abraham,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
I'm not sure what's going on with MyPerfectResume and the other names by which this company operates, but I was charged $1.95 for a 15 day trial, created my resume' and then couldn't download my resume' without paying an additional amount. I abandoned the program and created my own resume'. Exactly 15 days after trying the trial, they try to charge my credit card $19.95. I clearly don't want the service. This business model will eventually fail because DECEIT only lasts for so long. Joseph G. Helped me and provided good customer service; however, my issue isn't fully resolved at this point. I was charged for a service I never was able to use. Why no last names or operator #s?
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
Juan listened attentively and made me feel he card about my circumstance. He was very clear on instructions to reaolvemy issue. I would use this site again if ever in the need because of the trust he instilled.
Hello, Jennifer, thank you for sharing your experience with Juan. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Myperfectresume wasn't what I expected it was a lot better, I thought it would never happen but after only printing out four resumes I already have two job interviews and one call back. Many thanks for this website!
Hi Sarah M.,
We are so happy that we’re able to help you in your job search. We wish you career success!
Best regards,
Anna
MyPerfectresume
Literally! I was so burned out on tailoring resumes to fit different kinds of jobs, that I'd come to a standstill... until My Perfect Resume, that is! Not only did MPR make it easy and painless, but it was much better than anything I could have come up with, even if I hadn't developed an abhorrence of the whole procedure! Thank you, God! (By the way, I have a job now.) Oh -- and I told my Work Force career coach about it, so that he can share this great find with many others needing help.
Hi Vimala:
Congratulations on your new job! We are so happy to hear that MyPerfectResume helped you land the job and that you liked our services. Thank you for taking the time to write us such an amazing review, it is greatly appreciated. Please feel free to contact us if you need anything else in the future.
Best Regards,
MyPerfectResume
Sometimes, I have trouble formatting my resume or customizing it to precisely how I want it. Eddie Franklin of myperfectresume.com, not only corrected my issue very quickly, but he walked me through on how I can fix it in the future. He was really friendly, and really patient (Lord knows I require plenty of that seeing that I'm not technically savvy). I felt like he was a relative or friend of mine, the way in which he handled my situation. I wish all customer service reps were as nice as him and overall, I've honestly never had a bad experience with the customer service reps at myperfectresume.com. Every time I call, there's someone awesome there to help. Way to go myperfectresume.com, whatever you guys are doing, keep it up! I'm sincerely pleased, and actually, impressed.
Hi Noreen,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Attempted to create my son's resume on my own and quickly decided my 'skills' were subpar at best. This site has great tips, templates as well as pre chosen job skills etc making it easy. The service isn't for free tho (mine cost $2.95 but was well worth it) just be sure to cancel before the $24.95 monthly fee kicks in.
Hi Aimee,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Last January or February, I gladly accepted a $3 charge so I could create a resume just for an assignment in class... I had NO idea it was going to be charging me $25 EVERY month after that. I never would have agreed to the $3 for one-two weeks of use beings how it was just for a 20 point assignment in a class if I knew they would save my credit card information and charge me every month after that! I have emailed the company twice and will update my review as soon as I hear back.
**Update** I talked to customer service first and they were able to refund me the three of eight months, the remaining months had to be sent to upper management to determine. Within a couple days after that, I heard back from them and was confirmed I'll be able to get the full refund! Everybody was incredibly nice, which made it for an easier process!
Hello Katie, we sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, you will receive a direct message so we can look into this situation and protect your privacy. Thank you
I needed to make a resume, so I saw they were offering a "one-chance-only" sale of $1.14 to be able to download the finished product. I gave the credit card information and bam, I got to download it. Fast forward seven months later and I just NOW noticed that they have been continuously charging me 24.95 every month. I NEVER went back to that website until now to check and once you pay, they AUTOMATICALLY sign you up for a subscription.
There's no way to track them down nor dispute. Had to cancel the card because despite cancelling subscription, they continued to charge. *. Don't fall in their trap.
*Language redacted by admin
Hi Jo.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
You need to provide me with one free month I put in three different credit cards and each time it decline pretty ignoring, all three had sufficient money on each anyway I need to do my resume and this service work as I used before. Not sure why you did not take my money the first two times, not inconvenient and very ignoring
We appreciate your feedback, Bernadette.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Like everyone else I got taken also. So far $150.00 with exchange. Call credit card company and was told I had to stop subscription! I did the 2.99 also. Had this happen to me 15 years ago and thought I was screwed then too, but about 4 years later the company lost a class action lawsuit and I got just over 3/4 back
Greetings Mark R,
We are very sorry that you feel this way and had this experience with our services Mark R. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner with a proper resolution.
Regards
My Perfect Resume
They offer very $#*!ty resume services then charge you $2 if you want to download, which is fine. What they do not tell you (it's probably in very small print) that upon doing this you unwillingly sign up for a monthly charge of $35. After seeing this on your bill and not knowing they were going to charge they will not refund you. Who wants to pay $35 for very $#*!ty service. Seems like scamming people is the only way these piece of $#*! scum bags make their money. A lot of us college kids are working paycheck to paycheck and cannot afford an unexpected $35 fee. That literally takes food out of our mouths you piece of $#*!s!
Greetings Jane D.,
We are very sorry that you feel this way and have had this experience with our services Jane. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
My Perfect Resume
If this company is so open about its 14 day trial, then continues to take money from your account, staggering the price to confuse their customers into thinking it's another transaction. Then refuses to refund your money. I would think that they are just profiteering. Please avoid these scamming companies. It's despicable. Search for other companies with a better reputation.
Hi Mutsumi,
We would respectfully like to clarify some information. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up by the filter as spam or junk mail, redirecting this to the junk/Spam folder. Please, be sure to check your spam/junk mail folder.
As a courtesy, we went ahead and refunded your account prior to this review. Please check with your banking institution after 3 to 5 business days about the posting and crediting your account. Additionally we sent you an account cancelation confirmation email. Auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
I used my perfect CV to make the most wonderful, professional CV. I needed to cancel my subscription as I decided to postpone my career development plans for twelve months. The service I received from Joseph in customer services was first class. He cancelled my subscription immediately and advised me that it would be possible to reinstate when necessary. Extremely impressed with this company and it's employees.
Hi Mary,
Good to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
The resume process was super easy and turned out nicely. For those complaining about the repeat fee, why didn't you cancel? It clearly states there is a one time fee for resume development and that you should cancel within 30 days if not interested in ongoing support. Read the conditions, they aren't hidden either. I did call to cancel at day 28 and received professional customer service.
Hi Diane,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
They ask if you only want the $2.95 option of only having access for one week to a template. So that's what I bought... or so I thought. They charged me over $50 with no email... I just so happened to check my statement and noticed two separate charges of $25 (which look very fishy btw). I feel like they are scamming people BIG TIME! And then it's very difficult to cancel. DO NOT USE THEM!
Hi Kelly,
Thanks for bringing this to our attention, Kelli. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
They automatically started charging a recurring bill without even mentioning it beforehand. You can't cancel the subscription on the dashboard, you need to contact them in order to cancel the service. This is a very scummy company that deceives customers in order to make a quick buck.
We're very sorry to see that you view us that way, Raheem, as we state everything up-front so our users can be aware of the types of services that we offer.
To clarify, once you select our 14-day trial plan, you’re automatically enrolled in our subscription service, which we let you know at this stage that you may cancel at any time. In addition, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge the card on file every four weeks at the regular price of the subscription.
The auto-renewal information is listed in multiple areas like in our sales page where all of our plans are displayed, on our payment information page where you actually enter the card details, and finally on your welcoming email which details your 14-day trial purchase as well as your new subscription.
We hope that all of this information helps clear things up and if you need help in the future, please do not hesitate to contact us directly using the link provided below, as we'll be very happy to assist you personally with anything related to the builder or your account.
Contact Us: https://www.myperfectresume.com/contact-us
Tried the 14 day trial, the resume was useless something a high schooler could write. After my trial I ended my subscription to find out I have been charged again 3 months later. Called the help line and all any one couple do was read off a script of what there policy was. Never use this site unless you want to throw away $36 a month.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal.
Terms and Subscription are available to be read before and after the purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
My Perfect Resume
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
We regret to hear this, please know that we want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen, please contact us for immediate assistance regarding this query at https://www.myperfectresume.com/contact-us