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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
This website is great, they have awesome features and helpful tools. BUT hey will take money out of your account without sending an email letting you know (or it'll send it but end up in spam, or promotions so you won't see it normally- it renews every 4 weeks). However, I did talk to an AMAZING customer service woman, Joyce Jhonson, and she understood my concerns and listened to me and was kind the entire time. She even registered me a refund! Great customer service here
I purchased a one time copy of my resume. They then started charging my monthly for a subscription I never signed up for (who would)
Tgey stated they were charging me $17.48 but they were taking $34.95 out of my account and refuse to refund me. Do not use this site its a scam!
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Though on the front page it tells you it is a "free resume builder," if you want to do anything with the resume, download, send, or print, you have to pay money. Nowhere in the process of building the resume does it tell you it will cost money to get any use out of the website at all. Not until the end, where it suddenly asks for credit card info.
Hi Cole,
Thanks for sharing. We are very sorry that you feel this way about our membership options At MyPerfectResume, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience Shortly, you will receive a direct message, so we can better assist and look in to this situation and help you with any pending issue.
Best Regards,
MyPerfectResume
When I googled resume templates, My perfect resume pops up instantly and was listed as FREE. They have a lot great templates that you can use and the process was pretty easy until you complete. In the beginning it says that you can download or email your resume for free but that ended up being a lie. You have to subscribe for a monthly fee just access it.
Hi Roxianne,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. We truly apologize for any inconvenience that this situation may have caused. Our customer’s satisfaction is a goal that we take very seriously. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We wish you the best with your job search.
I had not updated my resume for a number of years. I found the site very helpful, easy to use. Especially since I was under a very short deadline to get my application in. I was able to draft the resume and cover letter is a very short period of time. I would highly recommend this website. Also, when contacting their staff, they were responsive and very helpful.
Hi Norma S.,
We are so happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
MyPerfectResume
This site was a life saver. I researched many sites until I found this one. I have gotten so many call backs on my resume and landed a great job. Don't waste your money or time on the other sites. You will be amazed at the resume and cover letter MyPerfectResume will help you make, not to mention the confidence you will have submitting your resume.
Hi Laura L.,
Congratulations on your new job! We’re glad to be of help. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
I called to cancel my monthly subscription and not only did Carmen help me correct my existing resume she encouraged me in such a friendly and professional manner it motivated me. At the end I decided to keep my account open.
Thank you Carmen!
Hi Glenda,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Carmen and how she was able to provide assistance with your request. Thank you for that awesome feedback.
At first, I think it's ok for me to spend $2.95 for a resume. But yesterday, I received the message that I was charged another $24.95. To prevent this behavior I have blocked my credit card. This is worst product I have ever experienced.
Hello Jiao,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD. If you have any additional concerns regarding your account, please feel free to contact us at Social@MyPerfectResume.com so we can provide with further assistance.
Thank you!
The customer service with this company is trash, the first time I called the phone was hung up in my face, the second time the representative didn't speak and when she finally did speak she put me on hold. Please don't waste your time
Our #1 goal is to make sure you’re satisfied with our service, Xzahundreya. If we’ve fallen short on that for you, we sincerely apologize, we want to thank you for letting us know about this. We hear you and we’re here to help. Look for a private message shortly.
Listed on Google as a free template, then forced to pay after creating. No money, no download. Spent too much time to go elsewhere, but it is a very nice looking resume and very easy and convenient website to use. Nice product, but misleading.
We appreciate you sharing your thoughts and we regret to hear this, Dan!
We’d like to help you address your concern so you can have a great experience with us. For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
The Company I work for is shutting down and laying all of its employees off. In a stressful time where im in a job hunt with a time frame, you guys made it easy to update my resume and get the job I need.
It’s great to hear that you’re pleased with your resume, we hope it makes all the difference in helping you get the job you desire, Isaacs.
I signed up for this service and was able to create a wonderful resume! Very professional! When the time came to stop my subscription the customer service was outstanding! Now only was stopping the service quick and easy but since it was the beginning of my billing cycle for the next month, the easily agreed to refund my charge for that month. I highly recommend this site to anyone looking to create a professional resume!
Hi Julia:
Wow! Thank you so much for that outstanding review! We are pleased to know that you liked our services and would recommend us to anyone, it is greatly appreciated. Please feel free to contact us, if you need anything else in the future.
Best Regards,
MyPerfectResume
This was just the help I needed to prepare a professional and thorough resume. It provided great text and ideas for creating entries based on my own specific experience. It had been so long since I had to do this that needed this boost to get started. THANK YOU.
Thank you for sharing your feedback and for giving us a great rating.
Very quick and easy to use, lots of great suggestions to fill those 'tough to explain concisely' job tasks. I love all the layouts. This is a great tool for anyone trying to get back into the job market or just trying to make a splash when employers read your resume. This is a solid tool.
Thank you for sharing your feedback and for giving us a great rating.
My perfect resume is a great site for people transition from one career to another. The website is very thorough, the processes are easy to understand, and you can build a great resume that will be eye-catching and be able to generate a lot of buzz for someone looking for a job. I highly recommend it.
We are glad that you were pleased with our service and thank you very much for that thorough review. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards, MyPerfectResume
I feel I was mislead by not being told I would need to pay to download my resume. This site was one of the first that came up when searching for "free resume templates". After spending 45 minutes creating my resume I felt obligated to pay so I didn't have to start over. This is entrapment.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Building my resume was a help. I needed it for a volunteer position, not a job.
I didn't know I'd be billed monthly or I would have done it without their service. Monthly billing is a scam for a mediocre service
Hello,
We are sorry to see your rating. Please know, you can cancel at any time. Rest assured, you are not under a contract. We would love to help you with your cancelation request. Expect an email from us asking for more information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I was recently looking to change occupations and needed help with my resume. My friend showed me a copy of hers and I was very impressed to say the least. She told me to go to MyPerfectResume.com so I did. It took me all of 15 minutes to create and download my resume. The templates and resources were limitless and awesome, even my job developer was impressed. I highly recommend using this sight.
Hi Latonya T.,
We are so happy that you liked the site. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
MyPerfectResume
Outstanding customer service. The technician Ali not only helped with the corrections but actually taught me how to get the most out of the editing tools. He really knew his stuff and was so pleasant. Outstanding Service Ali!
Hi Jim:
Thank you for that awesome review! We are very happy to know that Ali was able to resolve everything for you. Reviews like these make us change the way we do things. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Decided to try the service out and played around with the resume and cover letter builder as well as the job search function. I didn't need it at this time, but their services could be useful to some one seeking employment.
Called to cancel my membership and Natalie was very helpful and a delight to deal with. If I need to do some serious resume retooling, I will give them a shot.
Hi Patrick,
Thank you for your feedback and for sharing your experience with us.
I loved the service and many promotions offered. Unfortunately I did not accept any because I did it all with the 2 weeks trial that was given to me. I will highly recommend this site to anyone anytime.
Hi Mariela, thank you for taking the time to review our services. We are happy to know that you landed some interviews and that you would recommend us to everyone, it is very appreciated. If you need anything in the future, just contact us, we’re here for you. Thanks!
Great website. Very helpful with formatting and assisting with words and phrases to use. Not very pleased with the pushing of sales when called to cancel. I told this gentlemen three different times I didn't want additional services.
-Hello, Tina!
It’s great to hear that you’re pleased with our resume builder website and we appreciate your feedback since we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
This has been a great tool to organize my experience in a clean look. The only downfall is that you represent it as a free template, but do not show anywhere until the end that you have to pay to actually get a copy of the resume you designed.
Thank you for sharing your feedback and for giving us a great rating.
I love myPerfectresume! It's so helpful how it gives you all the right words to describe what you want on your resume in every apect and category that you want to be known about your qualifications for different jobs.
Thank you for sharing your feedback and rating us five stars!
Excellent Customer Service when it comes to addressing the issue which i had regarding billing and payment. Spoke to a lady called Julia and she was very quick in addressing my issue and also I found this website very user friendly.
Hi Monisha,
We are glad that you were pleased with how Julia was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
-Hello, Chelsea!
Thank you so much for sharing your experience with our agent Joyce. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better. That said, if your experience with us has improved based on your Customer Service experience, we’d love it if you’d consider revising your rating of us. It would make a huge difference for us, and would help truly us.
Thank you!
-Best regards,
MyPerfectResume