MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
This is very misleading. I thought I was spending $2.95 on one resume and all the sudden I'm charged $71.95. I'm so upset right now I cant afford to be taken advantage of like that. This is not acceptable I want a refund.
I created a really nice resume with this site that was well worth the $4 it cost, but I forgot to cancel within the initial trial period and ended up paying a very high recurring monthly payment. I was pretty mad, but my customer service rep Xavier was very helpful and polite and helped me resolve my problem.
We appreciate you taking the time to write this review, John. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
The link I followed said free resume builder. You should make it clear upfront that there is a fee before people spend the time to fill out your forms. Then there is the recurring subscription fee that is somewhat hidden until you read through thousands of words of legal jargon. Why would you intentionally make yourself look shady?
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips, Richard.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
This company will rob you blind, they have really poor business practices. Its a total rip off! Beware, they will take your credit card number and make multiple charges to your account without your permission.
Hi Chrissy.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Debit attempts were made since your subscription for our 14-day access has expired. When you select one of our 14 day enrollment options, our website provides all details on screen that after the 14th day, you will auto enroll into our monthly service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where our website explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
It's too expensive but a good service nonetheless. Job boards are typically free for job seekers and the convenience you offer in creating a resume is great but still not worth $25/month. Otherwise, great product.
We're always open to suggestions for improvement, Andrew please do not hesitate to reach out to us with more of your feedback!
Customer service is great when you are leaving! But... I signed up for the trial in April didn't use anything I made that day and then didn't read the fine print that I would be charged automatically. Then never received another notice, overlooked the billing every month and finally cancelled it today after paying for 4 months at a whopping $140. It may not be their fault but I am in business for myself and know that customer billing should be better than that, not their fault but it is their problem; lots of people are less attentive than even I am but will be just as unhappy!. I learned my lesson the hard way but be sure that I will tell everyone who will listen to buyer beware! Not good business!
Hi Heidi C.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
MyPerfectResume
It was a great experience having access to the different templates available to update my resume. I just feel that the fee charged for a month is a little excessive, and wished it could be at least $10.00 cheaper.
Thank you for sharing your feedback and for giving us a great rating.
MyPerfectresume was fast, extremely easy to use, frustration free, and very effective. I had looked at hiring a professional to update my resume but found that I could do it myself at a fraction of the cost with myPerfectresume!
Thank you for sharing your feedback and for giving us a great rating.
Needed a resume for the first time in 10 years. Found My Perfect Resume online and in less than 30 minutes had it emailed to a prospective employer. Great price and simple to use. Would highly recommend them.
-Zach
Hi Zach L.,
We are glad that you found the site and service helpful in your job search. We wish you career success.
Best regards,
Anna
MyPerfectResume
I literally thought that I was paying like 2 bucks for a resume so at first I thought it was great. Then I noticed they charged my account 35.80 and nowhere did I ever sign up for a membership. I just called to request a refund because who knows how long they have been taking money out of my account. I'm a college student so I better get my money back, literally used the website once.
Greetings Meghan J. We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
MyPerfectResume
I really enjoyed the resume and cover letter creation on this site! They made it super easy. The pre-formed bullet points and cover letter verbiage is much better than what I could ever come up with on my own and both were super easy to customize to tailor to any job. As I still haven't actually landed a job yet, I would have liked to continue my subscription, but I think $25/month is just too much.
Thanks for your feedback, Erin! We're glad we were able to ease the process in creating a resume. In terms of pricing please do note, we are more than just a resume builder!:)
We provide job alerts, a salary calculator, free advice and over thousands of review templates in order fine-tune your resume to the job you want. Hope to see you back soon!
It was incredibly easy to use and the templates were exactly what I needed. My one wish (well two) is about price transparency. I have no problem paying the very reasonable fee for the 2-week access, but I do not like that it automatically sets you up for a recurring subscription that you have to then go back and cancel. I think it should be optional between a one time/two week fee OR a recurring subscription.
After looking at other professional resume writers, I really liked that this gave me tons of suggestions and templates but allowed me full customizability.
Price and ease of use.
Hi Jess,
We appreciate your valued feedback! Please know that our site is free to use as are our templates. Upon finishing the document, we give customers the option of continuing with our premium services if they are satisfied with the end result.
It was most helpful to have a template to use with all the added helpful ideas to list as far as skills and details about my job listings. I didn't have to stress over using the right details because I am an old student with experience in writing my own resumes but it has been such a long time that I was a little nervous about how to go about being professional. Thank you so much!
Thank you for sharing your feedback and for giving us a good review.
Unbelievable! Thieves, taking $35.80 from my account for the last 2 months. I just contacted my credit card company to dispute this ridiculous charge. Because of these clowns, I have had to close my credit card and will be issued a new number.
UPDATE! Talked to my credit card company and they stated that they have had so many similar complaints from these scam artist. They knew right away who I was talking about. The lady from my credit card company also shared that these clowns should be shut down!
Greetings Loren, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullets for the client to review before purchasing as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal as a remainder. The cancellation of the account can be process at any time and if's process during the 14 days access the subscription will not autoenroll into the monthly fee and the only charge will be the initial one. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@myperfectresume.com
Best regards,
My Perfect Resume
UPDATE: After writing this review, the site did contact me and maintained a business-polite manner. They had agreed to refund three of the 16 months they had been charging my account. When I countered, they didn't respond to my email. They did send me the legal talk about the continuing monthly transactions paired with a screenshot of the site. The screenshot was from 2015; my account was created in 2014. I mentioned that in the same counter email. Still no response. While I do believe that I should pay for the 14 day trial service (that I only used for one day and quit), I think more than a three month refund is in order.
I joined the site 16 months ago, and agreed to pay a one-time fee to create a resume. Upon review of my financial records, my accountant notices that this company has continued to charge me $35 or $36 each month. I messaged the company several weeks ago. I am still waiting for a response.
Greetings K S, We are very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We'll send you a private message to assist you directly.
Best regards,
My Perfect Resume
I wish I had read all of these reviews before using MyPerfectResume(Not). They repeatedly charged my card and when I tried to cancel by logging in a page came up saying that the page had been removed or deleted. Took me forever to finally cancel it. And they refused to refund my money. Stay away!
Hello Melissa, we are really sorry you had that experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. We have also sent you a private message so we can further assist you.
Best Regards,
My Perfect Resume
This website is horrible! Make sure you check your bank account statements because this website took out multiple "0.95" transactions from my account and additional money. They stole over 60$ through all those stupid transactions through my card. I filed for fraud and luckily got it all back but don't give this website your card! I know multiple people that have had the same problem.
Hi Liz,
Thank you for sharing your experience with us.
So far, I've paid $2.95 for my trial period. I don't wish to run into all the cancellation issues.
But so far, the site was so helpful in revamping my plain resume. The developers of this site thoroughly thought out many details that I missed. Great Job!
Looking forward to working on my cover letter.
We strive to make our customers happy and we take your feedback to heart, Margaret. Please let us know if you need any assistance with the cancellation process.
Why can't people just be honest about what hidden costs are and do things the right way with integrity. I'm sure there was plenty of fine print that I didn't read, but to put in a couple hours of "free" work and then have to pay to own it is ridiculous. Just tell me up front that it costs to own it. When I inquired I was told the "creation" is free. You just have to pay to print it or download it. Gee maybe I should have just taken my laptop around to places to apply for a job! Dumb
Hi Kalvin:
We are so sorry that you had this experience with our service. We will be more than willing to assist you with your concern. Please send us a private message so we can assist you in a secure manner.
Best Regards,
My Perfect Resume
I'm working from a mobile device, and throughout the process of creating my resume, entire sections were deleted multiple times over creating a very stressful and unpleasant experience. I continued attempting to create my resume here only because some sections remained, and it seemed like a better idea than starting from scratch.
Thank you, Holly, for sharing your experience with us, we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
My agent, MPR, kept working on my problem until it was resolved. She helped to edit, and told me how to download, the cover letter, even after no longer having a membership. The letter was in plain text, which was just fine. I was extremely happy with my service.
Hi John,
That’s what we like to hear, John. Our customer service team is always here to help. Thank you for sharing your experience.
I needed some assistance with rearranging the chronological order of my work history and to remove extra spacing, etc. Jose was a great resource for me! He taught me how to do the edits myself and was able to work within the limits of my computer system to help get the resume down to two pages. Jose was patient and skilled at the editing and new the program thoroughly. Using this program has saved me so much time and additional frustration. Thanks again Jose for your great assistance!
Karen F.
Hi Karen,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
The process of putting the resume together went well but trying to recover and print was not so easy. Spent time with a customer service person who was able to help but took awhile to adjust what was printing on my end. Would have been much easier to have received an email with the finished product and adjust proportions accordingly.
Hi Roger,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
I have used this program off and on for years. Whenever I was ready to continue my career elsewhere from my current employer at the time, My Perfect Resume has always been a great tool for me to snag every job opportunity I have applied for... So, thank you!
Kassidy, we are glad you keep coming back and having us help to get the jobs you want.
I called to have help as my name on the cover letter kept appearing in orange and I wanted it in black. Jesus was so patient and kind. He did not give up until the situation was fixed. Great job Jesus! You are the epitome of great customer service!
Hi Nancy, thank you for taking the time to review our services. We are happy to know that Jesus was able to resolve everything for you and that you had a great experience. If you need anything else, just contact us, we are here for you. Thanks!
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us