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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
Money, money, and more money. That's what this company is about, read the fine print before you download/email or save your resume. Actually before you even go to their website, just try a free template online. I've gotten a job from writing my own resume before using theirs, and it came at a cheaper price. Create your own or download a template from online, it'll be a lot cheaper than this website and have more value in the future.
Started the "free resume" got to the end then asked for cc details stating only $4.95 for a month or what ever it was, pressed the button an BAM thanks for supscbing for a year we have debited your acc $70+
Then went to cancel an wasnt given the option unless i clicked on a choice of 3
1-month to month 2-free month then auto charged at $34 3- another form of payment...
Im totally disgusted. Single mum and could not afford to be mislead.
Not to mention when i down loaded my resume it looked like a typewriter had written it.
Lucky to get a 1
Hi Steph
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your MyPerfectResume account. Is it possible to continue servicing your account by direct message?
Mary in billing/ customer service was unbelievably understanding, supportive and caring when I had a problem with a charge. She understood my situation and went above and beyond to help. It was such a relief and pleasure to speak with her.
The site is truly a great tool to really make your resume stand out from the rest and super easy to use especially for people that aren't as tech savvy. Mary also told me about the screen share assistance and customer support My Perfect Resume offers to make your resume the best it can be.
Totally worth the money too! After building my resume through My Perfect Resume, I have gotten a great job offer in a successful office environment after leaving the hospitality industry less than a year ago. This service made writing my resume quick and even suggested better ways to describe previous job experience. Great service wonderful product! Highly recommend it!
Hi Jennifer,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Mary. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
After using this website I pay 2.95$, but after few weeks I was billed an additional 24.95$. Horrible company, do never use it again! But Wilfredo Rivera helped a lot! He deleted my account and now I'm waiting for my money refund!
Hello Kukareku,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case. We apologize for any confusion this may have caused.
Please feel free to contact us if you have any further questions or concerns regarding our products and services.
Thanks for getting in touch.
I consider this site to be fraudulent as they do not advise you of their charges. They advertise free templates and at the completion of your resume, they charge a small fee. However, to download your resume, you are forced to become a subscriber. This is free for 14 days and then you are charged an ongoing monthly fee, however, this again is not advised as you progress through the subscription sign up. I found this out once checking my credit card statements after being charged $34.95. They then refunded a portion of the fee only as I didn't cancel within 14 days. Any charges should be clearly displayed and not hidden and why you need a subscription with a monthly charge for a single resume template is baffling. This is dishonest and a scam to trick you into a monthly fee that will not be refunded.
Hello Neil,
We are not fraudulent and apologize if there was a misunderstanding on the terms of our subscription. We do notify our customers that if they do not cancel their subscriptions prior to the end of the of the 14-day trial, either through their account or by contacting us beforehand, then it will enter into the recurring subscription until canceled. This information is made available in the following areas:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
That said, we are committed to changing your mind about us and will gladly look into to your account to see what can be done. At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account. Thank you and we look forward to hearing from you!
I dont like that you automatically apply recurring billing - in my mind that's dishonest and should be made clearer. I find typing text into the resume can be clunky at times. Unable to add bulletpoints (or maybe I just haven't figured how to do that successfully in-app). Instead I copy and paste from a word doc with bulletpoints to get around that currently. Annoying as when I paste it back in there are unexplained spaces which I then have to fix up. We like bulletpoints! That's about it so far.
Thank you, Damon, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
Terrible, absolutely not worth the $3 trial fee. I made up my resume using their premade job description tools, ran the analysis and was told - even using their own wording - that my resume only scored an 80% because my listings sounded too much like a job description. There were no suggestions on how to change wording, nothing to show where exactly your problems lie. Also, you see your entire resume on one page when making it, it's not until you pay and save it that you can see where page breaks are located. I had to completely re-edit my resume in order for it to flow and be usable. Horrible, horrible site. Completely worthless.
We are sorry that you had this experience with the service Kellie T. We can definitely assist you with the problem and concerns that you may have with the system. If you need any further assistance or have any concern you can contact us at customerservice@livecareer.com. We also send you a message on your inbox so we can directly assist you on this manner.
I paid £1.95 for what they claim to be a free CV company and then proceeded to take another £23.80 membership fee! Nearly 30 quid for a poxy cv you couldn't make it up!
Keep well away from these robbing bastards
We apologize for any inconvenience you experience on our service David B. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at customerservice@myperfectresume.com so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
Have been charged for 6 months without know - never downloaded anything from this site which was confirmed by the representative I spoke to!
I never received any email or invoices - the company just decided to start charging me after a year with no heads up.
Called to get a refund and I spoke to a helpful representative who advised in 24-48hours someone would contact me about the charges... 4 days later I'm still waiting.
Hi AJ:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please direct message us we can assist you in a secure manner.
Best Regards,
MyPerfectResume
Website was easy to use and created great resume lay out. My only complaint is I believed it was a small one time fee, did not become aware of a subscription fee until the next month when my account was charged. The customer service I received when I called to cancel was excellent and tried to retain the sale, but accepted my reasons for not needing it to continue at the same time. Very friendly.
Hi Stacy,
Thanks for sharing your feedback and experience with us, Stacy)!
Same as everyone else, got scammed for a years subscription when all I wanted was a month. They sent me an email asking for my credit card details again, when they had already debited my account! They also stated they didn't have my email address (in the email that they sent me!). Tried the live chat, but they just summarily dismissed me mid call. Now have to cancel my credit cards etc, small scam, but big pain in the...
Well, I must eat humble pie here. When they terminated the live chat I thought "OK I have been conned here" particularly given a fair number of preceding negative reviews, however they did as they promised, refunded what they said they would in a timely fashion. Still don't think the programme is exactly what I was expecting, however they were true to their word, so if I'm gonna bag them in one review, it is only appropriate I counter balance this with some positives.
Dear Mark,
Thanks for your comments.
It seems that you have subscribed to our annual subscription. We apologize if there were any confusion. We offer an annual subscription for $7.95 per month which is a 1- year commitment for $95.40. It is the best value for full access to your resume and cover letter for the entire year.
The reason why we have asked for the last 4 digits of the card is to pull up the account associated with the email address you have used when you signed up. We need this detail to fully address and resolve the issue at hand.
We sincerely apologize if you were disconnected via live chat. We would appreciate if you would call our customer service staff at our toll free number is 1-855-213-0348 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
Best regards,
My Perfect Resume
I would never recomend this company they are very unprofessional and will not listen to requests for termination. In all honestly you have a better bet at making your own you built its not worth the hassle that's been dragged on. Maybe one day they will realize they are an unprofessional company who violated the advertisement I could terminate through a simple email... That's far from true I'm still trying to end mine and signed no contract to continue to use also they won't team erase me like they promised they are a joke
We want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen, Logan. Please contact us in order to help you sort this out at: https://www.myperfectresume.com/contact-us
1. Suck you in with falsities then make you subscribe to get your self created resume back or print.
2. Trap you in plan by making account as hard as possible to access.
3. Stores information even after canceling.
4. Inadequate and rude customer service.
5. Overall no more help than a free template and then you have to deal with all of the above.
Worthless, useless service.
Tip for consumers:
Dont do it... modify a free template yourself youll be so much better off.
Products used:
Resume
Hello, we are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please, send us your account details or contact information, so one of our customer service representatives can contact you.
Thank you! Have a great day!
Nice layout, very quick and easy to do, liked how many things were auto loaded from previous resume. Would have liked to edit Header size to fit name without hyphenating. Would have appreciated up front pricing instead of advertising free, then being forced to join a subscription service for access.
Thank you, your feedback is much appreciated!
I would give 0 rating for this website. They loot money from you. Please be aware of their automatic renewal, they wont notify you and will charge money from you. When you call them, they wont refund or respond properly. I am strongly recommending not to use this website
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
Orlando helped me with all my questions and processed my request immediately. He provided excellent customer service. My perfect resume also helped me put together an awesome resume that netted me a job in the 2 week trial period. THANK YOU!
Hi Sheleece, thank you for that amazing review, it is very appreciated. Congratulations on your new job! We are happy to know that Orlando was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
They will steal your money. I bought the trial to see how it was... And now I have 5 charges on my card from them!. I contacted them. They denied they charged my card. I spoke with my bank and then contacted this company again asking for refunds. And they refused! Scammers! Cons! This is a warning to all. Do not buy a damn thing from this company. You'll be sorry you did.
Hi Kristen,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for the inconvenience that this has caused you. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Pretty streamlined experience, though you could do to update the section where one describes oneself since it is a bit harsh for new users who aren't looking for a job in the field they currently work in. Might just be me being an idiot though so feel free to ignore.
Thank you for sharing your feedback and rating us five stars!
This saved me and I made the application cut off date. I had already paid a person 15 times more to produce a new resume and it was not professional, modern and it didn't relate to my existing work or skills.
Thank you for sharing your feedback and rating us with five-stars!
I was having problems viewing/printing my resume and I have an interview in a few hours so I called for assistance. Alex was wonderful and very knowledgeable with his job and was able to assist me and correct my software issues and suggested better format and templates needed for the job I am applying for. It's great to have people like Alex who care about their work and clients. Very professional. Thank you
Hi Myra, thank you for that wonderful review, it is very appreciated. We are thrilled to know that Alex took really good care of your and that you rated us with “Excellent Customer Service”. If you need anything else, just contact us, that’s what we are here for. Thanks!
I thought it was free and had already wasted so much time putting in information that I fell into your trap of a business model out of laziness in a time crunch. Good on ya pal. You've acquired a new customer.
Thank you for sharing your thoughts, Travis. Our site is free to use. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
The charges appear to be reasonable, should be more apparent in Terms and Conditions up front. Not sure I like the 2 different colors for my name. Definitely appreciate the time saved in formatting with your layout options and your suggestions.
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Morris.
I was able to get a 3 month refund back from these slimy jackasses. Too bad they'd been charging me for almost a year! These guys are horrible for taking advantage of young people who don't have experience in making resumes. They should be ashamed of themselves. They claim to have a 14 day membership for $2.00 but they don't tell you that once it's over they'll charge you for a full subscription! I used it once and who knows how much money I paid for the stupid resume builder. It isn't even that good! It's a basic resume builder you could get from a Microsoft Word template. What a waste.
Greetings Rice R.
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
My Perfect Resume
All I needed was a rèsumè. A simple, stinking rèsumè. This website looked so legit! I spent at least a half hour entering all of my information into a formatted rèsumè template, and could have sworn that I was one click away from a simple, clear, and eye-pleasing product. But alas, my hope was in vain, and the classic "It's only $2.95 to download and print!" popped up onto my computer screen. If you're willing to spend money on a decent-looking and half-self-created rèsumè, feel free to use this site; but if you're sick of putting time and effort into something that never outright states that you have to pay for it before you begin, best take the safest bet and spend an extra 10 minutes formatting the rèsumè you created yourself on Microsoft Office Word.
Hello Serena K, we are really sorry you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send me a private message here.
Best Regards
My Perfect Resume
I did an online resume and was charged 2.99 if I wanted to download it. I did and never received any receipt, but did get my resume. I have now discovered that they have been charging me 34.99 a month since then. They are intentionally unclear in the one time purchase with the intent of stealing monthly charges from people and seeing how long before it's noticed. The good reviews here have to be dummied in by employees.
Tip for consumers:
You will be charged an outrageous amount even if you never use it again.
Hi Richard:
We are very sorry you feel that way about our service. We are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please send us a direct/private message so we can assist you in a secure manner.
Best Regards,
MyPerfectResume
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Rob,
Thank you for your feedback and for sharing your experience with us. If you need further help, please do not hesitate to contact us.