MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I'm getting back into the work force and found for the job that I'm looking for it was a perfect fit. It was super easy to navigate and I had no issues putting together my cover letter and resume. I would use this service again without hesitation.
This resume builder is absolutely amazing. It is super easy and very helpful through out the prowess of building it. I got a job 3 days after sending it out. Customer service was the best I've ever had and I would highly recommend this site to everyone!
Hi Bobbyandcheyenne, thank you for that 5 star rating! We are glad that you loved our products and customer service experience. If you need anything else, just contact us, we got your back! Thanks!
My Perfect Resume is a valuable tool when it comes to updating a resume. The site provides an organized platform to easily upload work experience while offering copy recommendations. My updated resume reads current and fresh. I feel confident submitting for potential job opportunities.
Thank you for sharing your feedback and for giving us a good review.
You advertised free templates and then intentionally wait to the end after investment of a great deal of time and energy before you announce that there will be a charge. I would have preferred honesty and transparency. It would get you more customers than bait and switch.
Hey, Joan
We appreciate you sharing your thoughts, however, we'd like to take this chance to clarify some misinformation about our products and services.
We are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Poor customer service. The two reps I spoke to could hardly understand or speak English. The resume I created and downloaded was not able to be reformatted through traditional means with standard word processing software. Rep would not cancel my account. Still charged me for a garbage template that isn't even usable. STAY AWAY from this site if you want to do any customization to your resume.
UPDATE:
After about 5 different calls (And the company representative on here (Laura)), They finally refunded and canceled my account. This was terribly difficult. Laura replied attempting to help me with the situation, then after I told her about what happened, she just stopped replying. I would bump my review up to 1.5 stars if I could since the issue finally is resolved, but they definitely did NOT make it easy.
Tip for consumers:
This dialogue box on their site has little truth. It should say, "If you're unhappy for any reason during the first day, just let us know and we will NOT refund your money unless you bug us until we are tired of talking to you"
Hi Christopher,
Thank you for sharing your experience with us, Christopher. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Do not use this service! Once they get your credit or debit card info you are doomed. I was billed 35.80 for months without notification. This company is very misleading with their terms of service. These lowlifes thrive on the fact that they can slide their exorbitant fees past you and make a killing before you notice. Is it legal... yes... is it ethical... HELL NO! The product is actually decent but not worth the money or headache that comes with giving these vultures your credit/debit info. I do not recommend this to anyone
Hi Mo,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Also, as an international company, MyPerfectResume processes payments from all over the globe through our e-commerce provider located in the UK. Some banks may charge international transaction fees.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
MyPerfectResume
I was so grateful for the online technical support when doing my CV. Not only was I given IT support but also creative formatting and suggestions as to my CV contents.
Sometimes, doing a CV is so personal and one is so close to the information that an objective point of view from someone who doesn't know you is invaluable. This is where MyperfectCV.co.uk was brilliant. I would thoroughly recommend them, I am known as a perfectionist and for me to say this stands for a great service. Thank you to the team.
Hi Mary,
We are excited that you were pleased with our Customer Service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
Best regards,
MyPerfectResume
The "Help" staff on MyPerfectCV are excellent. They are patient and take time to get to the root of your problem. They have such a good manner in helping you. I am very impressed.
What I thought of as a problem with my cv was untangled easily by the helper. Much appreciated. Thank you MyPerfectCV.
Hi Janette,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I use MyPerfectResume to create excellent resumes that will enhance my ability to obtain a job that fits my qualifications and skills. It is an awesome resource to have and the staff are very well informed and knowledgeable. I connected with Rosa on the phone and she spent several hours helping me review my resume and make informed suggestions on how to make it eye catching. I appreciate the attention and detail that she provided for me. I would recommend MyPerfectResume to anyone who is in need of help to create a resume.
Hi Karen,
Thank you so much for sharing your excellent experience about the Customer Service provided by Rosa. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
We appreciate your detailed and remarkable feedback, it's very important for us.
This site gives you the tools you need you produce a high quality resume. It helps you organize your work history and schooling. I never thought to include my recreational activities and hobbies, but they reminded me to include them in my resume. When I cancelled the membership they were very professional and helpful. No questions asked. Nice people to work with.
You made our day with that review, Marilyn! Thank you for sharing your experience, It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
I called to see how hard it would be to cancel, they answered within 2 rings. Not only did Genesis take care of my cancellation, she also took nearly a hour to help me redesign/structure my resume. Wonderful work, and nice to know they keep my resume for me, until i need it again. Great job Genesis! Keep up the hard work!
Hi Lanakila,
Thank you for sharing your experience with Genesis; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I e-mailed them with specific questions about how to edit something; and it was completely fixed the next time I logged in. Wow! Also, Jose was extremely helpful when I called and needed help over the phone.
Hi Betsy,
Thank you so much for sharing your excellent experience about the Customer Service provided by Jose. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
This platform is a great tool for creating a resume. Take it from an HR Professional. Yes, we need help too. I used it and am seeing results. I contacted the customer service department because it charged me for an annual subscription rather than a monthly. The CSR understood my issue and quickly refunded the balance and replaced the incorrect subscription with the correct one. I am a happy customer.
Thank you for trusting us with your resume! It's fantastic to get feedback from an HR perspective and know we are doing good things!
The templates available for your resume were well organized and complete for an incredible number of professions. I was impressed with the ease one could complete the process & would use this service again in the future.
Hi Kristen K.,
We are glad that you found the site easy to use. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
The files I downloaded did not match the actual layout (neither. Docx nor. Pdf). I had to take the docx by the scruff of the neck and redo it with somewhat hidden formatting in google docs.
I gave two stars because the initial information entry system was good, and the template looked nice. HOWEVER, the actual product I download was largely useless. It'd be awesome if a simple screenshot would suffice... but I suppose that's the easy part to code.
We’re sorry to hear that you have not had a positive experience.
If you need any help with your account please feel free to contact our team ad they will be more than happy to review your case using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
My son and I utilized MyPerfect Resume in an attempt to help him secure an entry level position in his field of study while attending college. He was ultimately offered 2 positions at the same time and had an opportunity to chose which position would suit his current and future goals. Really great site, resume formats are current and easily edited to fit your needs. Thank you!
Hi Mom W.,
Congratulations on your son’s new job! We are so glad to be of help. We wish your son more success in his new career.
Best regards,
Anna
MyPerfectResume
MyPerfectResume really did make my perfect resume. It was extremely user friendly and I loved how easy it was to make a professional resume. The tools such as suggestions for the wording made all the difference. I received several calls for interviews after sending out my new resume and now have a new job!
Thank you MyPerfectResume, I will recommend and am sure to use in the future if the need arises. Thank you so much.
Hi Leah I.
Congratulations on your new job! We are glad that you loved the site. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
I was contacted by an organization and sent them my version of a resume but they wanted a chronological resume which if I had to do myself would have taken 2 days.
With the perfect resume format I was able to complete it in an hour by downloading my version with help from the technical support.
Very impressed with their competence and follow through
Hi Robert,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thank you for that awesome feedback.
The template is easy to use, but I wish the prices were better. I think if they did not charge so much after the 14 day trial period they would keep more people from canceling the services. The customer service agent was very pleasant and helped me to cancel my account.
Hi Mary:
Thank you for this review! We appreciate that you take the time to offer us your feedback. We take all feedback'S very seriously because we understand that this is the best way to know what are customers like most or less from our products and this helps us to offer the best product for resume building. Once again, thank you and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
My Perfect Resume
Very helpful costumer service! Victor was amazing, he helped me find the right plan and I am happy to have access to all the features from the website and improve my chances to get the dream job by creating a perfect resume so easy/ and update as it goes... Thank you!
Hi Liliana,
We appreciate the positive feedback, Liliana, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!
You people are fully cheater. Not making someone's life better. Today your company cheat from me $24 without informing anything. This types of bull$#*! and worst websites just doing fraud money from others credit card.its just frustrating. I need my $24 back because i dont do anything from your website nowadays.
Hi Kausar,
We apologize if there was any confusion on the terms of our subscription. Upon signing up for the 14-day trial, we notify customers that at the end of the trial, the subscription is set to auto-renew at the regular rate of the subscription. It may be canceled at any time. The billing schedule is also stated in the confirmation email.
I am trying to start a new career to take me through retirement while doing what I love - writing - amidst still working at my current f/t job. I was blown away at how amazing it was to put this new resume together! Took my skills and abilities and was able to turn them into an amazing resume and cover letter.
Thank you for this.
I saw the site come up in my browser search and thought I would give it a try. I'm glad I did.
I needed something that would create a brand new career resume for me. I did not find that kind of wonderful assistance just trying to find a resume template through Word, etc.
We appreciate you taking the time to write this review, your feedback will help us provide an even better experience for our customers, Alyze.
I am trying to start a new career to take me through retirement while doing what I love - writing - amidst still working at my current f/t job. I was blown away at how amazing it was to put this new resume together! Thank you for this.
You should be clearer up front that customers MUST pay in order to access the resume they are building. Otherwise, customers are surprised and disappointed when they learn they cannot download without paying!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Love using the site, very easy to use and quick formats available. Did not like the auto renewal on my card, but was my fault for not cancelling it after using it. But one easy and quick call to the customer service line saw that issue taken care of. They cancelled the subscription and also refunded my money that was charged in error. Would highly recommend this site to anyone.
Hi AJ,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I was lured to this website saying I would get a free resume, each time I tried to download the resume your website prompt me for money and I never receive the free one (text only, which is very difficult to use with out the page format). So one actually ends up paying $2.95 for a resume a cover sheet and then call and cancel. That's another issue.
We are deeply sorry to hear that you feel this way, Gregory. For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase our premium features, you are able to download your resume in plain text version which you can choose by clicking download or print. However, for our copyrighted templates in PDF form or Word format, you must subscribe first and we offer a 100% money-back guarantee for our 14-day trial.
We invite you to give us try!
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news, Robin! Wishing you the best of luck in your career!