MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
The site is not free. Once I finished my resume I had to pay $2.95 to actually print and see my resume after I spent 2 hours making it. I went ahead and paid the amount for a 2 week trail. Shortly after I received an email saying that after my 2 week trial I would be billed monthly. When I tried to cancel my subscription there was no option online under my account so I called customer service and have been on hold for the second time for over 20 minutes and still no answer. I have sent an email and still waiting on a response.
Natalie Florist is the best. She is kind, respectful, and understanding. She has 5 star service. She takes of your needs, empathetic, and asks if she can you by your first name. She resolved my issue quickly, awesome job.
Hi Lindie,
We are thrilled that you were delighted with how Natalie was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback! S
I've always had a hard time with my resume but using this website made it extremely easy and it came with cute and fun templates to match ones personality. I'll definitely be recommending this to my friends and family
We love recommendations Cynthia! Thank you so much for taking a moment to share your satisfaction with us!
Entering information using the website is easy and efficient. Once information is entered, it was great to see the presentation on many different resume formats and then choose the one that works best.
Thank you for sharing your feedback and rating us five stars!
This was my 1st resume experience and this site was amazingly helpful regarding what important information I needed to include in my resume. Also, this site is spot on at generating ideas tailored to your work, educational, life experiences
Found it through my college institution.
It was very helpful and easy to use. Also, I feel I paid a fair price for all the services it renders.
We appreciate you detailing your satisfaction with our resume builder, Erika.
I was having difficulty making the necessary changes and customer service really helped me out they made the correct changes for me, and they didn't hang up until I was completely satisfied! In would recommend this website to anyone!
Hi Joylai,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service assistance and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards,
MyPerfectResume
Thank You developers of this application and website. I have asked others to do my resume so can be professional and apply for suitable work. None of them came through to help. I family member pulled my coat to this wonderful and life changing website. I want to say thank you from the bottom of my heart.
How do you rate my resume?
Thank you, Pharoah, and a way to make our day, reviews like yours keep us going.
The resume generator was user friendly and the customer service was great, when I called to get a refund of the yearly dues. The only think I could recommend, is to make sure that the automatic yearly fee is well understood. You should email prescribers BEFORE the auto payment to remind them to cancel if they don't want to be billed.
Thank you for sharing your experience with us, Peggy. Our team prides itself on providing top-notch customer service and your feedback helps us tremendously, please let us know if you need any help in the future.
I spoke with Ronnie Grant, who listened to the reason for my call and provided some answers that I didn't expect. I originally called in to cancel my subscription because it was somewhat expensive and I couldn't afford it. He was able to tell me about all of the services I would be missing out on, including their resume review tool, job search tailored to my resume, and help inserting tag phrases to make my resume stand out to employers. He offered me a discount price due to my needs as I couldn't afford the full price subscription and I chose not to cancel. I am impressed with the services available as well as this customer service experience.
Hello, Preston:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience. If you need anything in the future, please get in touch at any time.
I called to cancel our account upright, but the service tech explained how important it was and how MyPerfectResume could benefit us in the future if we left our account active. With the potential services available to us, I feel like we made the right decision. The service rep was professional, friendly and very knowledgeable.
Hi Danny,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
MyPerfectResume makes building a resume and cover letter very easy. They make great suggestions for every job imaginable and help you build a complete resume. I would recommend the service to everyone looking for a job.
Hi Shawn B.,
We are glad that you found the site and service easy and helpful. Thanks for referring our site, Shawn. We wish you the best of luck in your job search!
Best regards,
Anna
MyPerfectResume
I made the silly mistake of accidentally signing up for a subscription when I just tried to get a resume. The were very understanding and kind and even refunded all of my subscription money. Great company!
Hi Taz, thank you for reaching out to us! We feel that is the right thing to do and really appreciate that awesome review. If you ever need anything else, just contact us. Thanks!
I think perfect resume should send out a email if you are going to be billed. I didn't see the small print that said I will be billed 35 dollars. If I wanted to be billed 35 dollars than I would have spent more with ya'll the first time not 2.95. This website site is a ripe off and I will NOT tell anyone to use ya'll website. Oh and I called ya'll today for a refund of my 35 dollars but yet I will only get 26 dollars back. So get take the rest of my money. NEVER again
Hi Jida R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund issued was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
MyPerfectResume
I am an idiot. Takes an hour to write a simple professional email. I don't speak the professional language. Best I can do is to smile often and not cuss. My actual job doesn't involve computer skills or fancy talk, and I am passionate and very good at what I do. I just need a good resume to get my foot in the door and I can handle the rest. This site made building my resume so simple. Even I could do it. There were also a lot or personalization options that were incredibly easy to maneuver and I feel like my resume really shines now. I just had to fill in the blanks and they supplied the fancy words and eye catching format. I didn't cry once the whole process!
Thank you for sharing your feedback and rating us five stars!
This guy is amazing. I was having a horrible day and had forgot to call and cancel the trial:-( Alex took care of my issues and was very y polite and brightened my day! Alex thank you! Customer service departments around the world could learn something from you!
Sarah DeVault
Greetings Sarah,
Awesome! We're so pleased to hear that your experience with Alex was amazing. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service. We wish you the best of luck on your job search!
Best Regards,
MyPerfectResume
Excellent job. I was looking for some suggestion to make my resume more eye catchy for a lucrative career and your site made my day. Thanks for the awesome service. I have started recommending your site to my friends. Keep up the great work
Hi Tanveer,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I find the website to be 'generic'. My resume did not reflect who I am. It's satisfactory. I would prefer 'live' or face to face feedback. With Covid-I understand the challenges. I am older and unsure of how the hiring process works these days. I do appreciate your company's assistance.
Thank you, Leanne, for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so please look for an email from us shortly.
Contact Us: https://www.myperfectresume.com/contact-us
I didn't get refund after cancelling the membership. According to them, they will give you refund on cancellation if you would cancel within 14 days but i didn't get that. Worst service ever i had. I will not recommend anyone to make resume here.
Tip for consumers:
Don’t recommend. Worst Site ever
Products used:
My perfect resume
We’re very sorry if this caused inconvenience for you, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team and they will be more than happy to review this for you.
Total bait and switch. I clicked on your link because it said FREE resume templates. I wouldn't actually mind paying a fee for the service, but when you state it's free, you shouldn't then charge $2.95 for ONE copy and then $23.95 per month. I will be cancelling tomorrow once my "free" $2.95 download is complete.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
I had been looking for a way to update and reinvigorate my resume. When I found "MyPerfectResume" the price was very reasonable, the templates were sharp, crisp, and professional, and the platform was very user friendly. Not only that, but I found a job within ONE WEEK of putting my new resume out there. In this job market, that is nothing short of extraordinary. I was very pleased.
Hi Ben M.,
Congratulations on your new job! We are happy that you enjoyed the site. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
I was charged $24.95 incorrectly and they provided a refund when i called back. Customers shouldn't be charged without their consent. Hope you guys will take it as a feedback and make necessary changes in the system to avoid this from happening.
Nicole understood my issue quickly and helped me to get the refund.
Thanks
Nisar
Hi Nisar,
Thank you for your feedback about Nicole and how she was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
I was laid off on a Friday. It had been so long since having to interview for a job the resume that I wanted to update was on a computer that was far out of date and I had gotten rid of it 3 years ago. So starting from scratch using the very professional resume templates, I put together my resume quickly and easily. Had my first interview scheduled the follow Monday and was hired 20 minutes from the time leaving the building. Offer for the position was in my email inbox upon returning home. I know the professional resume was mainly responsible for getting the interview so quickly and landing a new awesome position that is the perfect fit.
So glad that I found you. Thanks so much,
Hi Gregory E.,
Congratulations on your new job! We are happy for you. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
Awesome for building a resume, I used it just to build a basic one. I was clicking through fast and didn't realize its actually a membership you sign up for, I called and explained to Ivelisse Roman my situation and she was the most friendliest helpful person I've ever encountered. She Gave me a courtesy refund and helped me out!
Hi annon,
We are excited that you were pleased with the Customer Service provided by Ivelisse. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
I signed up for this and when I wanted to cancel my account the man on the phone said that I had no subscription. I then got charged a month later. When I searched again on the website to try to cancel there was not even a cancel option. The only option was to email customer service. In this day in age with evolving technology I find this ridiculous. The resume help may be good, but there are plenty of others to choose from with better customer service.
Hi Justine,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
A little confusing at first but after going through process I feel it is a very good site and the help given to a perfect resume is outstanding - helping me find words to use for each and every category. Very helpful and will use again if I ever need to find a job again. Thanks for all help given!
Hi Melody B.,
We are glad that you found the site helpful. We wish you best of luck in your career search!
Best regards,
Anna
MyPerfectresume
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Stephanie,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution