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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I am intimidated to try and write a review because you've exposed me to what real writing looks like. My original resume' pales in comparison. It was a tedious task, but you took the hard work out of it making it possible for me to have a professional resume'
I agreed to paying an amount around $2, but I came to realize they had been charging my account $24.99 every month. NOT OK! But, I called them and the man was very kind and issued my refund and also had to request previous months' refund from corporate (he should be able to do this in my opinion, but the company won't empower it's employees to do so). Any way, I should be receiving the rest of my refund in a week, but they should have to ask you to charge the $24.99 instead of just sending an email that looks like junk mail saying they are charging my account...
Hey Kurt,
Thanks for the feedback, however, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal, you may check your Junk/Spam inbox folder as well. Let us know if you received the correspondent refund by now.
If you have any questions, don't hesitate to contact us! Thanks!
This place is terrible! It's an online scam business that will keep charging your credit card and won't refund your money. When you sign up for $2.95 to build a resume it never says you are in a membership. I just talked to Lou in Puerto Rico and she refused to refund my money! I had to dispute the charge with my credit card company and place s block on my account to be sure they didn't continue to charge my card.
Hello Lisa,
We are very sorry if there was any confusion on the terms of our subscription. We do notify our customers at several points that after the 14-day trial, the subscription enters into a monthly subscription service. We even offer a 100% money-back guarantee if you are not satisfied with the results during the trial! Customers are informed that if they do not cancel before the end of the subscription, either through their account or by contacting us, the recurring amount will be charged.
The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
Upon reviewing your account, we would have gladly issued you a refund for the month that you were charged. However, we are now unable to make any changes to the account or issue the refund due to intervention from your credit card company.
Special shout out to Luis Miguel from myPerfectResume's customer service team, really did help me with the subscription options as well as cancellation. I don't know why other people are crying about, so far I experience has been great.
Hi Rabik,
We’re proud to know that Luis was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
There was a hiccup in the system due to an upgrade that kept me from submitting my resume for up to 48 hours and for my inconvenience and trouble my representative Jose gave me a very nice deal on my monthly subscription to ease my upset. He went above and beyond because he truly felt that his customer (me) deserved the best. Thank you, Jose! Give him a RAISE, MyPerfectResume. :)
Hi Michelle,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality
Of the finished product. Thank you for your feedback about Jose and how he was able to provide assistance with your request. Thank you for that awesome feedback.
They charge me a set amount (like $3.95) to use the site for 14 days access, but after 14 days they have a recurring charge of $24.95. I called to cancel and the guy kept repeating himself stating that they sent me an email explaining that. I didn't read an email from their website 14 days later thinking it was spam. I didn't even know they were storing my credit card info in their site. Totally unethical.
Hi Renee,
We regret to hear that you have not had a favorable experience with us and would love an opportunity to change your mind about us! At your earliest convenience, please email us directly at: social@myperfectresume.com with your Account ID or the email address associated with the account so that we can promtly look into your situation. Thank you and we'll be looking out for your email!
My experience was outstanding. The support agent dedicated ample time to listen to my needs and even provided extra assistance in connecting me with professionals in my field. Furthermore, I received a complete refund for my subscription upon request, along with additional monthly subscription discounts.
Hello,
We're absolutely thrilled to hear about your outstanding experience with us! It warms our hearts to know that our support agent dedicated ample time to truly understand your needs and even went the extra mile by connecting you with professionals in your field. Thank you for taking the time to leave us your review!
I used this website a few years ago to download ONE resume for my freshman year of college... I got charged FIVE times and the customer service was rude about it. Not only that but the resume sucked and honestly could not convert well to PDF or Word without significant design changes. Fast forward to me entering me senior year of college I see on my bank statements charges for a subscription that I had not started. The subscription cost was 23.99 and I had a full bank investigation because I thought it was fraud... it was not. They only refunded me three charges even though I they messed it up for 8 months. Horrible place. Just look up how to make one and use Google Drive resume outlines to make one that is SO much better.
Hi, Ashlee! We are sorry for the way you feel about our builder and for any inconveniences we may have caused you.
We'd like to take this chance to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact us at: https://www.myperfectresume.com/contact-us
Huge problems with what the Company had charged me on my debit card and I was angry too. The rep Shelton listened carefully and started the refund for 3 months without me even asking for it... If I need this service again I will go back because of Shelton Sheridan! Great CSR and delivery too. Ron Ross
Hi Ronald,
Thank you for sharing your experience with Shelton; we’ll be sure to pass along your positive review. Our Customer Service team is committed to providing excellent service and it’s great to hear we delivered our promise for you.
I really enjoyed using your service. I had the job already lined up but they needed a CV so I used your services. Very user friendly and concise. The only issue I had was actually printing/saving my CV once completed. This may have been on my part but gladly give you guys 4-1/2 STARS!
Hi Frank E.,
Congratulations on your new job! We are so happy that you enjoyed our service. We wish you all the best.
We are very committed to providing great customer service and customer satisfaction, and are very sorry if you had printing issues. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
MyPerfectResume
Jonathan was a great customer service reps! He was patient and did a great job at trying to help me buy the best account prices. The company should be grateful for his way of work enthusiasm and the perfect employee like him.
Hi Meriam S.,
Thank you for your feedback about Jonathan and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
I noticed after I wrote a resume last year later after I printed it, ( i thought you guys pick up these things) that there were a couple of spelling mistakes. Hard to notice really but that's what you are here for right?
We’re thankful for the amazing feedback you have given us, Dave!
My resume has always been a subject I have avoided due to my lack of knowledge behind building one. With this site I was walked step by step by the whole process. It literally could not have been any easier. Thank you!
Thank you for sharing your feedback and rating us with 5-stars!
I love this website so much! Every time I have to update a resume to apply for a new job or my friends or family ask me for help I tell them about this awesome service. I love the options for each job field and really helps me capture the perfect professional portrait of myself, in any field! Great job on this and I am super impressed and will continue to be a loyal customer! Thanks again - Stephanie - Kitchener, ON, CA
Thank you for sharing your feedback and rating us with 5-stars! We love to hear how people love our product Stephanie.
I have signed up for 14 days trial and paid 3.34 dollars which I had no problems with, but I was later charged again with 1.71 dollars, the worst thing is this morning I received 28.82 dollars bill which I did not want to pay, I spent hours trying to cancel my subscription but there was nothing useful in the website. I would like to cancel my subscription and get refund otherwise I will report to Fair trading to solve the problem.
Hi Daniel,
Thanks for taking the time to tell us about your recent experience with our Customer Service/Product. Your feedback is an important part of our efforts to keep customers happy. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I was under the impression that I selected $2.95 to print a resume without signing up to a subscription. Turns out that $2.95 is how they get your cc info to charge you $23.95 14 days later for a subscription. Their response to me when I messaged them to get my money back for a subscription I didn't realize I purchased was basically - "Oh well... You have our services for the next month but the good news is you can cancel your subscription and not be charge next month". BE AWARE!
Products used:
I thought I was just downloading a resume template. Turns out they got me for month subscription that I didn't want.
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I was calling to cancel my subscription. I like the features and ease of MyPerfectResume, but could no longer afford the $25 or so to keep it.
I simply called saying I'd like to cancel, not even trying to negotiate. Marco mentioned a promotion that made the service more cost friendly and lets me keep the benefits this service offers.
Thumbs up Marco Alvarez!
Hi Brittney,
We are thrilled that you were delighted with how Marco was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
This website and the services offered are wonderful! I am grateful for the help in redesigning my winning resume and creating a top notch cover letter. The suggested words and phrases truly correspond with my job duties and responsibilities. I didn't have to use much thinking on my part. A great service for sure!
Hi Grace, thank you for that amazing review! We are happy to know that you really liked our services and that you had a hassle free experience, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
In one of the cover letter templates, there is a typo that states "which all me..." it should say "which allows me." Also, I completed my resume and noticed there was a comma where there should've been a period, there was a repeated bullet point, and there were missing periods at the end of multiple sentences. I realize I need to check it over but I thought that's what I was paying for. I applied to over a dozen companies emphasizing my attention to detail. I scrutinized my resume and found these mistakes. Completely embarrassing to say the least. You need to proof read all templates ASAP as well as have the grammar/spell check updated.
Thank you, Kulie, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that.
With that in mind, we’ve passed your comments along to our team so we can keep improving.
Perfect resume is good use, i like the templates. It's just that doing minor changes will crashed the file. MS word file is not readable on smartphone, it's corrupted.
I need to cancel my membership as i don't need it anymore. The representative is so nice to deal with the issue. It's settled right away. Thank you very much.
You are very welcome, we love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better, Carla.
I was on a temporary lay off and found this to be a very helpful tool to get started looking into new jobs with confidence after being with the same company for years. When it came time to cancel it was a breeze and they were very polite and in no way pushy to get me to stay signed up or sign up for anything else.
Greetings Wistie,
We're so pleased to hear that your experience with our services was helpful. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service. We wish you the best of luck on your job search!
Best Regards,
MyPerfectResume
They have been charging me for the last two months even though I cancelled back in January. I have made multiple calls to customer service and every time they tell me they put in a refund request to get my charges refunded and that someone from their "refund department" will contact me within two days. Nobody has EVER contacted me, even after multiple calls and emails.
Greetings Katie E. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
Anna
MyPerfectResume
I haven't logged into my account for over 3 years. It was easy to get back in, using my phone number and security questions. All of my information was saved and made it very easy to continue where I started from. The price is fair and it makes looking for a new job so much easier and less stressful.
Thank you for sharing your feedback and rating us five stars!
Another shady company advertising as a free service. My Google query was "Free online resume builder". They were included in the result set and I spent almost an hour creating my resume, only to find that I had to pay before I could access the finished product. A follow-up Google query returned an ad for them that literally stated Special: Free resume for $1.95.
I called customer support to inquire whether they understood what the term free meant and after 3 minutes on the phone, realized that they do not! BUYER BEWARE!
Hi Dale,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
I called customer service after failing multiple times at cancelling my subscription, and I was so glad I called I was greeted by the nicest person in the world! I didn't feel pressured to not cancel, I spoke with her for a while and ended keeping my subscription for a very fair price she made my day. I was so pleased to write a review about her that I forgot her name.
What a lovely review Alejandra! Thank you for continuing to trust us with your employment-seeking needs and we greatly appreciate you taking out the time to share the experience you had with our awesome agent!
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Thank you for taking some time to review us, Cynthia! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.