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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I love MPR! I finally realized that something had to be wrong with my tired, old resume since I wasn't getting any interviews, so I decided I could use some help. I love the easy way each section is approached and the tips along the way. I actually feel better about myself (and my job prospects) since completing the resume. There were words and phrases suggested for skills and accomplishments that I would have never thought of myself. **The customer service rep I spoke with was named Marcos. He was courteous and very helpful.**
Although Lenny was very professional and courteous, he liked to do more of the talking rather than listening and wouldn't simply take my request and leave it at that. So I ended up bargaining a deal that I will still have to call to adjust another day.
Hello, Amber:
We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we sincerely apologize. If there’s anything else we can do, don’t hesitate to get in touch with us.
I can't believe how easy this was. I just uploaded my resume and picked my template. It even has a search bar along the way to give you ideas on skills for your field. Spell check and great suggestions. You can even edit section by section. Thanks!
Thank you for the awesome feedback, we rely on input from customers just like you to make our service even better, Nedra.
I appreciate the help I have not had time to do this on my own. This was so easy to follow and it turned out great. Also, when I called to cancel my subscription I talked to Hector and he was wonderful. You don't get quality customer service like that very often. Thank you for your help!
Hi Kimberly,
We are thrilled that you were delighted with how Hector was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Very helpful and understanding. I was offered a low subscription fee monthly but knowing myself I would not be able to pay it. Overall the whole process of making my resume was easy and adaptable.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I gave 4 stars because I didn't realize this was a paid service until I tried to print. However, $2.95 is fair for their really useful site for building a resume.
When I started to print, I realized that the resume was a little over 2 pages and there were some formatting issues in the last section. I called the help desk and they answered immediately and completely fixed my problems. Really really good customer service. I worked with a woman named Aliz Hernandez (fabulous) and a guy whose name I didn't get because we were cut off. Very satisfied.
Hi Deah,
Thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
My Perfect Resume allowed me to put together a resume fast and painless. I had been out of the workplace for many years and am highly educated and to some might look like over qualified, your resume program allowed me to remember what was important and to not overdo it.
Thank you.
Hi Renee G.,
We are so happy that we were able to assist you, and that you found the service helpful in your job search. We wish you all the best!
Best regards,
Anna
MyPerfectResume
Be careful from this website and others like it.
I fell for it, I paid $2.95 for a two week trial, but the next day I try to download a resume but I was redirected to a page to pay again, this time asking to pay 23$ for a two week trial. I reached out to customer support so many times and they are all very shady, I was told my bank denied the trial transaction and I needed me to create a new one. BUT it not true, my bank didn't dey the transaction, payment went through and then myPerfectResume submitted a refund the NEXT day, thats not a "failed" transaction, its not how it works!
Tip for consumers:
They are shady and dont have good ethics.
Products used:
I cannot use their service
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Pretty good templates and formatting and walks you through an easy process of making your resume, though i was unaware that i would be charged to recieve me resume, pleased with the product but read the fine print
Thank you, Ayden, that is just what we love to hear, please let us know if you need any help in the future.
Please avoid My Perfect CV at all costs - Having recently signed up for the 14 day trial at a cost of £1.95 the service on offer is basic at best. Nothing you cannot get from standard templates readily available online. Worse still when attempting to download in Word format the templates didnt format correctly and so I had to spend 2 hours fixing the issue.
Worse still when cancelling my subscription (you are automatically signed up for a month) I was billed £23.80! I have tried to ring their helpline but have been on hold for 15 mins and have now given up.
Please avoid at all costs - Save yourself time, energy and money and go elsewhere
Hello Steven, We're sorry you weren’t happy with your experience. Our cv builder give the customer the ability to built the resume in a professional and easy way. Some people don't know how to put together a cv, some don't know what words use to start making an introduction or putting together theirs skills and work experience professionally and organize. Our builder is the great tool to have that accomplish faster than any resume builder in the market, this goes to for the cover letter builder. This service have a lot of premium futures, example of those are CV builder (client can create a customize resume with the rights keywords to emphasize their skills related to the position being applied), cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles. You can benefits of the Job alerts near your area and more futures that the customer can see in the web page.
Customer can contact us to understand better all the benefits and premium futures of the service and we will gladly address every single question or concern. As you may know our service have a price of a monthly fee to be able to use all the premium futures and we have the terms and conditions available for the customer before, after and in the process of the purchase. We explain that the subscription is auto-renewing.
The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@myperfectresume.com
Best regards,
My Perfect Resume
I am a high school teacher that tried to teach my students how to write a resume. Nevertheless, we thought the site was free, so after the students created their resume (which had great features), it asked for a credit card. I was unaware that the card would be charged. So about 10 of my students registered for the account. I was very scared about how I would handle this. I called the company, spoke with a woman named Rosa and she assisted me in cancelling all the accounts. She was very supportive and understanding. She also walked me through how I can create one account to teach my students on resume building. This company is reliable and I will continue to use them in the future to help my students learn the skills and tools of professionalism. It's great to know that there are real people behind an internet site that can fix a real problem! Thank you Rosa!
HI Tenia,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Rosa and how she was able to provide assistance with your request. Thank you for that awesome feedback.
Customer service is excellent! You HAVE to call and cancel your "subscription" before the 14 days are up, or you WILL be charged $24.99. LOTS of people skim right over the small print, and then freak out when they are charged.
Hi Lisa,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Be very careful with this company!... They lead you in by saying it is free, then charge you 1 or 2 euros and then after 1 week start charging you over 25 euros per month... it took me over 12 months to realise and when i did for ages they refused to refund me... then they have now only refunded me 5 out of 13 payments that were taken from my account without my permission... this is the worst thing, they ask for your card information saying nothing will be charged and then without your pernmsission start to take the monthly payments!
Hello Charis,
Upon signing up for the 14-day trial, we notify customers that at the end of the trial, the subscription is set to auto-renew at the regular rate of the subscription. This information is stated in several areas during the sign-up process and the billing schedule is also included in the confirmation email. We would be more than happy to look into your situation and ask that at your earliest convenience, to please send us your Account ID or the email address associated with the account directly to: social@myperfectresume.com. Thank you.
I was happy to use the resume builder and it help. Then I look at the job board, click on the jobs they offer, I do not like to be redirected to other jobsites (careerbuilder, monster). Then for got to cancel my subscription got hit at a bad time, (right now). I called customer service, talk too Richard and ask for his I.D. too make sure that it is cancel,... he gave me no I.D. so my next step it to tell my bank to block them if they try again.
Hi Kyle,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
I started off thinking that I was using a free resource, and it was not until I had completed my resume - after hours of work - that i then discovered that in order to access it I would need to pay! So, I basically had no choice, unless I wanted to lose half a days work...
The program in itself was very good and user friendly, but the payment aspect needed to be far clearer.
Thank you for sharing your feedback and for giving us a great rating.
STAY AWAY! I was under the impression that this was an annual fee. A 14 day trial with a minimal access fee ($3.95) to access the resume. Instead it turns out they bill you over $35 monthly! This actually shows up as a free resume builder through google, but it's a SCAM! After being billed $200 over a few months, I wrote to complain and pretty much received a 'gotchya' response.
Hi Brian K.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that one of our representatives refunded the full amount of $35.80 on October 7. As a courtesy, I issued 2 additional refunds in the amount of $71.60. You'll see it on your bank statement within 2-3 business days. We have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best regards,
Anna
MyPerfectResume
When I went to edit my resume as a Word document, for some reason the bullet points in the skills section wouldnt delete. The words by the bullet point would and the document would scroll back up again, but for some reason the bullet points stayed put.
Well I called to cancel my free trial and to get help with fixing my resume and I think I talked to Alex. He was super helpful who edited the resume on his end and fixed it to my liking. Then sent me all the different files of my new modified resume. And now that I know if I ever need an update in a year or 2 I can just pay an extra $10 for a week instead of paying for the whole month.
Hi Patrick, thank you for taking the time to review our services. We are pleased to know that Alex was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
The customer care operator who attended to me was exceptionally polite and helpful. She attended to all my needs immediately and I am very impressed with the service. The resume builder has helped me immensely.
Hello, Ijeoma:
It’s great to hear that you’re pleased with your resume and our services. We hope it makes all the difference in helping you get the job you desire.
Your site was helpful in helping me choose the correct template for my resume and cover letter. I sent the ones I used to apply for a position and was successful. I also found it easy when I decided to cancel my subscription to your site as I no longer needed it. Jose was very pleasant and efficient. I would recommend your site to others needing help with their resume and cover letter.
Dawn Anderson
Hi Dawn,
Great to know how pleased you are with how your resume and cover letter. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jose and how she was able to provide assistance with your request. Thank you for that awesome feedback.
When you do a google search for FREE resumes this site pops up saying free resume builder. It is free to build your resume, but you can't use it unless you are willing to pay. It is a false advertisement since you spend about 10 to 15 minutes picking out the perfect template and filling it out only for the site to be like "oh I'm sorry but we are here to rip you off"
Hi Kasia,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
I'm renewing my subscription and have been speaking with a wonderful customer service rep who has just been wonderful. When I was using the service before, the site seemed to have a few glitches where I would lose work if I clicked out of a pop up box, but overall, I am very satisfied with MPR. Thank you!
Thank you, Emily, our team is committed to providing excellent service and it’s great to hear we delivered our promise to you!
The website is very user friendly, and easy to navigate. Within each section of the resume a very detailed, well written description is offered but can be edited to personalize and tailor to your own experience. I like the "expert recommendations" and my resume turned out better than if I had paid a professional $200. I love the result.
We're thankful for the amazing feedback you have given us, Amy!
First and foremost, be sure to call and cancel within the two weeks. They are more than happy to lower the price once they hear that you want out. If you were a sucker like me and kept forgetting to call and cancel, dont let the fast, sweet-talking retention rep get you to accept a discounted rate. Insist on a refund. If you want the service later, just call back up and THEN insist on the discount. I got $20 back out of about $55 total charge, and they offered a rate of $4.95. Get a full refund, and opt for the discount at a later date.
If you need help building a resume, a paid service can be a great tool. However, google image can give a good number of ideas and Microsoft Word has a good few templates. The main thing I got from this service was its job descriptions. It made writing out responsibilities easy by simply doing it for you; however, the scripted options were very obviously scripted and it can easily make your resume sound impersonal.
-Hello, Michael!
Thank you for taking the time to let us know your feedback, we’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that.
We want to thank you for bringing this issue to our attention, since we're always looking for ways to better our service, and your feedback is an invaluable part of that process. With that in mind, we’ve passed your comments along to our team so we can keep improving. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Site listed examples of how to phrase wording for my resume and cover letter. I was able to just select and drop, then all I had to do was tinker with it a little. I was amazed that they had wording examples for all kinds of careers, even specific positions within career types. I had so much anxiety and they just made making my cover letter & resume easy! I liked the pop-up tips too. What a relief and now I got a great job with that resume!
Hi Misty B.,
Congratulations on your new job! We are so happy that you found the site easy to use. We wish you all the best in your new career.
Best regards,
Anna
MyPerfectResume
I searched for free resume and this was the first site that pulled up. At no point while filling out the information and spending over an hour building my resume was I informed of the $2.95 charge. It was not until the very end when I went to download my resume that I was prompted to put in my card information and notified it would be charged $2.95 AND if not cancelled within 14 days, another $24.95 every 4 weeks will be charged. Congrats on the bate and switch technique of advertisement. I didn't want to spend another few hours rebuilding my resume so after thinking on it a day I decided to just pay for it.
We regret to hear that you feel this way, Mandy!
Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Gina,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.