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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I have used MyPerfectResume everytime I needed to get my resume up to par. Easy to use software and interface. Lots of great tools to help you get your resume out there and also make it perfect. On top of all this the customer service department is very courteous and easy to work with. I had a great experience with Lilliam who helped me settle a payment dispute. I would highly recommend for anyone looking for fast, easy, and affordable resume building.
The resume and letter templates were excellent. More importantly, the customer service representative assisted me in adjusting my bill when I forgot to unsubscribe due to the being overwhelmed by the work at my new job!
Greetings Dana,
That is outstanding! We are thrilled to know about your recent experience with our service and resume builder. We also would like to congratulate you on landing your new job! Thank you for taking the time to provide this great review. We wish you the best of luck in your new job!
Best Regards,
MyPerfectResume
The end product is outstanding and I am impressed. It was very easy to use and help me with parts of my resume I did not feel were strong. Be careful with subscription renewal though as it can add up as it is a weekly rate. I would've subscribed longer if it weren't so expensive.
Hi Mary Ann R.,
We’re glad to be of help. We wish you career success!
We appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
MyPerfectResume
Needed assist with completing my resume and had some questions regarding the formatting. The representative was very knowledgeable and helpful with my inquiry. This company should hire more representatives such as this individual. Stellar Customer Service.
Hi Tiffani, thank you for taking the time to review our services. We are happy to know that our Customer Care Expert was able to resolve everything for you and address all of your concerns. If you need anything else, just contact us, we are here for you. Thanks!
I gave a 2 because the customer service guy Ali was exremely helpful! And this site was great but after the 14 days were up they over drafted my account. They need to send emails saying they are taking from your account before they take it out.. Because now I have to pay over drafting fees. I am currently out of a job hence why I needed a resume! I would never use this site again. Just gave me tons of more issues i didn't need.
I would just like to thank Ener for his great patience, detailed directions for future resolutions, and the resolution actions he performed for the issue I was having with the Word document incompatibilities. He spent 27 minutes helping me and making sure that everything was correct. He provided informative information about my membership and exuded honest customer service for this company. I would recommend he be promoted.
Thank you,
Connie Wright
Hi Connie,
Thank you so much for your excellent feedback! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with Ener and how pleased you are with the service provided. We take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards,
MyPerfectResume
I signed up for the 14 day trial. Created my resumes and cover letters which was very easy since they did all the work for me. Both my cover letter and resume look great. I forgot to cancel my automatic subscription by one day, I called customer service and they didn't give me any problems refunded my money.
Hi Kira, Thank you for taking the time out of your day to contact us. We are glad you found our service user friendly. If you need anything else, just contact us, we are here to help. Thanks!
I used this site to make a resume and it was more than what I would have asked for! After the initial fourteen-day period for the resume access, I was charged twenty dollars. One call to the company and the gentleman on the other line cancelled my subscription and gave me a full refund! Thank you so much!
Hi Jack, thank you for that 5 star review, we greatly appreciate it. It’s nice to know that you were very satisfied with the final product. If you need anything else, just contact us, we’re here for you. Thanks!
I have just registered to use this site and I am increasingly impressed every time I investigate the items offered. I did have an issue with spacing in my resume but was able to have the problems corrected perfectly when I reached out to customer service. Angel was very knowledgeable and courteous. He was able to make the corrections for me and also instructed me how to solve the issue. Great experience!
Hi Beata,
Thank you so much for sharing your excellent experience about the Customer Service provided by Angel. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
We appreciate your detailed and remarkable feedback, it's very important for us.
Orlando helped me clear up any questions I had about the service. I was charged many months after not knowing at all...
Their "Terms & Conditions" say that they have the right to change prices on you at any time. This is how I was charged over and over and over without realizing it.
Anyways, I originally was going to blow up on customer service but he explained everything so professionally that I couldn't help but give him proper acknowledgement.
Just read everything before signing up is all I ask of you.
Hi B. C.
Thank you for sharing your experience with Orlando; we’ll be sure to pass along your positive review.
In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If there’s anything else we can assist you with just contact us.
The site and everything provided to help me write the perfect resume was incredible. I didn't have a lot of time to create an resume that would leave a lasting impression so all of the eye catching templates and helpful suggestions were just what I needed! My resume was perfect. When I called, I received excellent help from representative Roman. He walked me through all of the other services offered by Perfect Resume and convinced me that I should keep the service. He was the perfect help. I appreciate being able to talk to someone that is knowledgeable AND very helpful. Thank you so much!
-Hello Tamara!
Thank you for taking the time to review us!
It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
I experienced difficulties with formatting my resume and I was unable to delete information. I called the toll free customer service number and I spoke to Jose. He was very pleasant to talk to and he assisted me and I was totally satisfied with his assistance. I love this website it is fast and easy to use. Most technology comes with some hiccups, but it's great when a customer can receive excellent customer service from experienced representatives that are willing to help. Also, I agreed to a subscription and I intend to utilize this service. Kudos to all the employees at My Perfect Resume.
Respectfully,
Ms. Sledge
Hi Ms. Sledge,
Great to know how pleased you are with how your resume looks now/with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jose and how he was able to provide assistance with your request. Thank you for that awesome feedback.
Website is fantastic and easy to use - definitely worth the $3.95. What I DO NOT like is that it was marketed as free and then once I had put all that time and effort into creating my resume, surprise! It's not free. If I knew the fee ahead of time, I still would have used it. Dishonesty is not okay.
Thank you, Misty, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Very professional and honest service. I had an issue earlier in the day so I called customer service and received probably the best service that I have ever had. I am extremely happy with with how Joanne handled the situation, top notch customer service. This is the best resume developing software on the market and I want management to know they have a star in Joanna. Thank you very much.
Satisfied Customer
Hi Paul,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service and how Joanne provided a top-notch service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Waits until you are completely done making your resume before telling you you need to pay to download it unless you download in plain text which is utterly useless. Once you pay to download it, the format looks horrendous and is unable to be edited either online or on word. Customer service wastes your time trying to sell you on a clearly nonsense subscription. If I could give this company negative stars, i would. Dont waste your time or money.
Hi Stephanie,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Used the site months ago to rebuild my resume. Loved the product. But after the first month free price was $25 a month. Was considering cancelling my subscription but was able to get a reduced rate. So happy I can still continue using a wonderful product and it not break my bank.
As far as customer service goes, it couldn't be better. Best experience I've had with any customer service department in a long time.
Hi Samuel,
Thanks for your review, Samuel! Glad we were able to help. Have a great day!
I had the same experience as others on this site. I paid for what I thought was a resume template (approx. $3) only to then have over $100 taken out of my credit card for "subscription fees". I have no idea what this "subscription" was for, as I had no contact from the site nor did I access the website!
BEWARE!
My advise, go to Microsoft and download a free resume template!
Greetings Samara, I’m very sorry that you have had this experience with our site. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a private message to address all your concerns.
Best Regards,
My Perfect Resume
This company is horrible I signed up and used it for one day and cancelled it soon after. Then looked at my bank account to see that two chargers were made for 24.95 last month and this month even though I thought I cancelled my account. Do not ever use this company because all you'll get out of it is less money in your bank account!
Hi Patrick,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
This company is a CON. No where did I agree for them to take out £23.80 from my account! Scamming bastards! This company is a load of $#*!, they advertise themselves as FREE when you have to pay for the cv template at the end and then once they've got your details they take more money out and say you agreed to it! Do not use this website!
We are very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. We have also sent you a private message to see if we can be of any further assistance.
It had been 18 years since I last created a resume. I was desperately searching for help so that I would create a resume that was worthy of presenting for a job application. The site is user friendly and assisted me in creating a perfect resume within 1-2 hrs. I submitted my resume for an application and was successful in obtaining a job. Thank you perfect resume for excellent customer service. I could not have been more satisfied.
Hi Jenna V.,
Congratulations on your new job! We are so happy that you liked our site and customer service. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
My account was being over charged and I didn't know. He quickly made everything right like magic. He was very respectful and made all his words clear to me. For a second I thought I knew him cause he was just so friendly. Great customer service with him.
Hi Victoria,
We are thrilled that you were pleased with our resolution about your request and how Ener was able to resolve with a friendly approach your situation. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best regards,
MyPerfectResume
My teenage son setup his resume without reading the fine print about recurring charges after the intro 14 days so I called expecting that I would have to fight to get the charges stopped and refunded. Not the case, the gal I spoke with couldn't have been more understanding and helpful. Based on this experience and all the other positive comments about getting help in writing the resume, I would definitely consider using the service again down the road.
Hi KB M,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Lol they sell you a resume template for $2 after you pay they send you an email that goes to your trash (you really never see it) letting you know that you have committed to a monthly subscription for $30. When tried to get a refund they push you so hard to commit to a $1 monthly subscription and avoid completely to acknowledge if they can or not give you a refund. As soon as you tell them you will contact your CC they tell you that its ok to do a refund and hang up on you really quick.
Be aware!
Products used:
resume template
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I called customer service and Mr Ruiz was my representative. He had such an outstanding personality, his voice was confident, he was knowledgeable and concerned about me. What a wonderful experience! I've never felt so taken care of in my life! He deserves a promotion and a raise.
Hello, Rhonda -
We are excited to hear that our agent Ruiz was outstanding, knowledgeable and concerned for you. Hearing from happy customers like you makes us feel great, If you need further help, get in touch at any time!
I was not aware that a payment would be due at the end of building the resume. I never saw anything stating that when I began. If I had known, I probably would not have used this site. That is the reason I did not give 5 stars. The only reason I'm continuing and paying for the trial is because I already spent a lot of time building this resume and it turned out great. I like this so-called "free" resume builder otherwise
Hi Nadine,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results! Nevertheless, we appreciate your feedback!
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Arslen:
We are happy to hear that you were able to get your resume done and had a great experience while using our product. Thank you for this super review and for sharing us with all your friends and family.
Best Regards,
My Perfect Resume