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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
Andres badge number 735. Was very empathetic to me on my job search journey. Forgetting that I signed up for the program. I asked for a refund and to cancel. After talking to Andres. He educated me on all the useful tools that the program had to offer. He was very polite and encouraging. Thanks Andres for all the help! I appreciate it!
Seriously. $25/month for something I need once every 2-3 years. It's bull$#*! that you don't disclose that BEFORE I'm forced to spend all that time building a resume. I would pay $10 or $15 for a two week pass, but I don't need a subscription.
Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help. At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information.
We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
Using Resume-Now was extremely easy. I landed the job I applied for. Andrew was very polite and offered several packages to continue service. Cancellation was quick and easy as well. If I need a resume again in the future I will be using this site.
Hi Amber,
Thank you for the awesome review and for letting us know that you landed a job—that’s terrific news! Wishing you the best of luck in your career!
I was having trouble getting interviews for jobs in the field I desired. MyPerfectResume resume provided me with resume templates and great bullet points to make my resume stand out. I started getting emails and calls for interviews instantly. Now I'm about to start working in the career I've been shooting for.
Hello, Nathan:
Congratulations on your new job!
Thank you for trusting us with your resume, it’s great to hear that it turned out how you envisioned. We hope it makes all the difference in the world.
I used My Perfect Resume and although the service was "perfect", I had no need for the services anymore. I called to cancel, and it was so pleasant and easy to do. I guess reputable companies that deliver on what they sell, will be reputable to the very end. Thanks so much!
Hi Norma,
We greatly appreciate your kind words about our company and we thank you for taking a moment to leave the 5-star feedback about your experience with us!
It would be nice to have payment options up front instead of at the end, after all the work has been put in. This is an extremely useful tool, and professionals would be more than willing to pay to use it. The cost doesn't need to be hidden at the very end.
Hi Amanda,
We really appreciate your feedback! The basic text version of any resume created can be downloaded free of charge and both our site and our templates are free to use. However, our premium services do incur a cost.
Your free app charges for the document and for a cover letter I do not need and then advises you after the order " it is a recurring charge"! As they say if it is too good to be true is usually is, not happy.
Thank you, Bill, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
11 months ago I helped my brother with his resume. His English is poor so I decided I will make it and pay for it with my card since it was only $3. About 3 weeks ago I realised that they had been charging me membership for the last 11 months. I am absolutely disgusted that I ended up paying over $500 for a resume. The company won't refund the full amount so I decided to take my case Queensland Fair Trading and subsequently to small case court.
I wouldn't trust them if I were you!
Hi Ioana,
Thanks for reaching out to us.
We're sorry that you feel this way about our membership options. The following serves as a guide which may clarify any doubts you may have regarding your account: Keep in mind that MyPerfectResume is a resume builder that gives the user a chance to try our service prior to commit to a full access subscription. Once you finish editing your resume, the service allows you to download the free text version of the resume or save it in your account for further review. The options for emailing, downloading and printing the resume in Word format are part of the full access subscription. To further our user experience, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen.
Feel free to contact us if you have any further questions or concerns regarding our products and services.
Best Regards,
MyPerfectResume
I have a lengthy career and several jobs with close to the same job description. Would like to be able to consolidate. Also for the position I am applying for, I have actual experience in, but it was 20 years ago. Would like to highlight it somehow. I was advised not to leave blanks in employment, but several jobs were not for a public school or various locations doing similar things. I changed jobs several times, but often out of ambition or higher pay. One location I was at for several years and even came back to. I quit one time because I had babies, but came back to work 4 years later. The center closed down and I went to work somewhere else but it was not a good fit. I found I did not like 3 star corporate daycares and my daughter was not getting potty trained. I feel like there must be some way to pare down my lengthy resume. I have worked fairly steady for more than 5 years, but I quit recently to homeschool my children with disabilities.
Thank you for taking the time to let us know your feedback, Jennifer we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
I love everything about the process. It's very easy to use. My only issues was I found this website by seraching google for free resume templates. I didn't find out that you have to pay until after I finished my resume. I only got the 14-day access. If everything goes great, I will be coming back to get the monthly subscription.
Thank you for sharing your feedback and for giving us a great rating.
I contacted the customer service department and spoke with Liliam. She was an absolute pleasure to work with. Polite, professional, kind and so sweet and understanding. She knew just what I needed to do with only a few words. I wish that everyone had a Liliam. She is absolutely amazing and a wonderful person!
Hi Gwen,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and the amazing experience with Liliam. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
MyPerfectResume
Very good overall. The site worked well and my resume was wonderful. I had a slight issue with continued billing beyond my subscription, but the Customer Service Representative was polite, well spoken and extremely helpful. He helped me cancel my subscription and refunded the over billing with no fuss. All in all it was a very positive experience.
Hi Ian,
You're absolutely right! We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Thanks for the feedback, it's very important for us.
Annoying that in the google search the claim it is is free yet had to pay 2.95 to get the resume I was able to complete. So thanks for that because now i have to remember to cancel this subscription because i didn't want to re create something i had already finished. Great approach to getting customers though.
To clarify, we are in fact free, Ronald!
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
First of all I paid 24.95 and I wasn't meaning too. When I wanted to cancel it forced me to call over the phone. The guy Lenny B. Absolutely refused to let me just cancel the service. He pushed all types of prices at me till I agreed to keep the service for 4.95 a month and now you know don't pay more than 4.95 guys. This place only cares about your money! It's hard to get out of like a cult!
Hi Amanda,
Thank you so much for sharing your excellent experience with Lenny and our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I used the trial feature to brush up my resume skills and forgot to cancel before my full membership began due to an auto accident. I called and the gentleman was easy to understand, caring and helpful. Plus, the website itself was easy to use, will be back if I ever need another refresher or full blown resume.
Hi Rachel,
Thanks for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
Further to the review I posted below, Myperfectcv has since contacted me and reimbursed me of the £23.80 charged to my account. Whilst I wish this whole episode had not taken place they were quick respond to my complaint, for which I am grateful.
My son needed a cv in a hurry. He logged on and registered onto this 'free' site. He had problems with the formatting, extra lines he could not get rid of and the clock was ticking away. When it requested a fee of £1.95 we paid, believing it was now pay on demand and effectively he was held hostage and becoming desperate for the document. On download we realised the formatting errors were present in the document and had to keep jumping in and tweaking and downloading to align the data in the columns. We made do. I have since gone in and made adjustments, jumping in and out of the template and downloading to see the end result. I have been charged £23.80! Not acceptable at all!
Greetings Julie,
We are very sorry that you feel this way and had this experience with our service. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks in advance.
Best Regards
Anna
My Perfect Resume
Sitlali Moreno deserve a great promotion very Helpful
Polite Friendly Efficient Great Customer Service Associate. Unfortunately I need to cancel my subscription due to financial situation hopefully
The resume we use for my wife will be accepted soon.
My rating for this program is 10.
Thank you much grace to you Sitlali and your team.
Keep the great work.
Hi Mario:
Thank you for this outstanding review! We are thrilled to hear that you had an excellent experience with us and Sitlali was able to help you out and treat you with efficiency and professionalism. We wish your wife the best of luck in her job search and please contact us if you have any questions or concerns in the future.
Best Regards,
My Perfect Resume
I made my resume on the trial version. I ended up not getting the job that I needed it for, so I went to cancel. The lady was so nice and informed me that they have job search resources other than just making a resume. I decided to stay AND she gave me a huge discount!
Hi Danielle, thank you for that excellent review. Congratulations on your new job. We are happy to know that our expert was able to resolve everything for you and that you liked our resource. If you need anything in the future, just contact us, we’re here for you. Thanks!
I never signed up for a subscription. I hate and avoid automatic payments at all costs. In Nov they billed my account for, 45 cents 4 times... Phishing to see if they could get money. Then from Jan 2022 till we caught it they have been billing $23.95 every month this year. Now Oct 2022. I am having my bank look into charging them back and fraud charges. I will also contact the FTC and show them the many people in the same boat being scammed. Can you say class action Law Suit?
Tip for consumers:
Stay Away!
Products used:
I'm about to find out about their refund policy, From what I read it's non existent. Scammers!
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Have tried to cancel my subscription 4! Times now. But still no response. Have filled in the questions-form on their page, and also sent two emails from my own mail. Wanted to cancel becase i noticed they had billed me automaticly. Hate bad customerservice! It's 2019... I's not that hard!
Hello, Lisa:
Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we sincerely apologize, we want to thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
We’d like to help you address your concern so you can have a great experience with us. Please send us an email to social@myperfectresume.com make sure that you include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.
I did like the way the resume looks when completed and the suggestions. I did not like how you get charged for the template. Didn't remember to cacel within a week and had a close to $40.00 charge out of my account. Today, every penny counts and felt totally taken advantage of in this brutal economy. Perhaps you could truly be "free" and suggest a donation after one finds a job. And, no, I haven't got a job yet and your free fee has set me back!
Hi Brent H.,
Thanks for providing me the email address you used to create the account.
I have refunded the full amount of $35.80. Please note that it may take 2-3 business days, depending on your bank, before you see this refund on your statement. I’ve sent an email confirmation for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
MyPerfectResume
After being a SAHM for so long, anxiety about going back to work was getting intense, all because of building a resume. This site has not only helped build a resumé for me, but also built my confidence in the business return..
Thank you for sharing your feedback and rating us five stars!
Scam! They claim that when you sign up for the 14 day trial@ 2.95 you are given the option to cancel. However, the only option you have at that point is the 2.95 option or the full service of 38.95. So after my 14 days were up they billed me again. Great way of doing business!
Dear Mark,
Thanks for your comments.
We make cancellation really easy. We give you multiple ways to cancel your subscription by phone, chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section. We state that on our subscription sales page just below the continue button. Again, we also state that on the payment confirmation email we sent upon purchase.
Please feel free to contact us as soon as possible so that we may resolve your issue. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
Hilda was the most exceptional service representative that I have had the pleasure of working with in the last 5 years! Hilda was friendly and courteous as well as timely and responsive. The service she provided speaks highly of the organization that MyPerfectResume works for and they should be proud to have her as an employee!
Hi Jonathan, thank you for that awesome review. We are happy to know Hilda was able to help you out and yes, we are very proud of our agents, they rock!. It is nice to know you really like our service. If you need anything else, just contact us, we’re here for you. Thanks!
This was advertised as a free resume template. It's very disappointing after working on the resume for quite some time to find that I have to pay for it to use it. You should be more up front with people. The charge is low enough that you shouldn't have to trick people into using your service.
To clarify, we are in fact free, Melissa.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
This was advertised as a free resume template. It's very disappointing after working on the resume for quite some time to find that I have to pay for it to use it. You should be more up front with people. The charge is low enough that you shouldn't have to trick people into using your service.
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Krista,
We're so happy to hear that Andres added that extra human touch to your call. We genuinely do care about our customers landing the position they want and we wish you all the best in finding yours!