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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I used resume perfect and I needed to cancel the services because I can't afford the payment every month. Sal/ Salvador was extremely courteous and kind. He made my experience so wonderful. He offered a lower rate monthly but I truly can't pay anything every month at all. Then, he was understanding and canceled the monthly while making feel understanding of my situation and gave me no hard time.
I will always use resume perfect because of this experience.
I like the style of the builder and thought it was easy to use. However I had trouble modifying the format. There is no way to see where the page breaks are and you can't modify where the columns breaks. This resulted in the resume looking awkward when downloaded. In addition I could not get the systems to put spaces in between my publication references so I had to put them in a billeted list instead. More flexibility in modifying the format would be nice as well as the ability to break a section to the next page.
Thank you so much for your detailed review! We greatly value your feedback and appreciate you providing us with detailed points of improvement!
I signed up and my bank account was charged $2.00 "International Transfer Fees" continually! I canceled online but did not receive a cancellation number. I FINALLY reached them at *******348 to cancel. This is a total SCAM!
Hi Sabrina, thank you for taking the time to reach out to us. We are sorry, that was not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
This was GREAT! It did most of the grammatical work for you which I really appreciated since I was home sick. I loved all the different suggestions specific to job title duties. The longer it's been since you were at a certain job, or the more you do at your job, the harder it is to think of all the relevant things.
Thank you for sharing your feedback, we’re excited to hear you feel that way about our resume builder, Steve.
Fransico... or "Franky" was great! Patient and polite, he spent almost an hour with me on my issues, formatting to my liking. When it was all said and done I can say with honesty and pride "I have my PERFECT Resume! Thanks Frankey! Thank you Myperfectresume! I'll let you know how the new job is soon.
Hi Shanna,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Franky was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I signed up for this service for one single job for my mom and didn't realize that it was an ongoing service. Since she didn't need any additional resumes, I called to cancel. While I was on the phone, I received that cancellation email. Excellent customer service
Hi Vivian,
Thank you for your feedback and for sharing your experience with us.
When unable to access my account or even connect to a login screen, I called in. The first time I got hung up on. The 2nd time I was connected to a barely English speaking representative who kept putting me on hold and repeating himself probably 30 times (ie. Let me just check on this, let me just check on this). In other words, just talking to let me know he was still there. He could not get my credit card number right to save his soul. I must have repeated it 5-6 times, very very slowly. I tried to get him to repeat each set of 4 numbers back to me, but he didn't understand. I finally got access to my account, but am now looking into other options for service now that I got access to my resume again.
Hi Lana,
We apologize if there was any confusion following your phone call with us. We take great pride in our agents and this is the first time we have heard any semblance of a language barrier. As we are committed to making sure that everything is to your satisfaction, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account, as well as more detail into the nature of your inquiry. Thank you.
Thank you. But its false advertisement due to it says free so i paid you the 2,95 then i am going to finish my nice resume and hope that due to you false advertisement gets me into this Licensed Nursing Program. So i can become a nurse.
Hi Deborah,
Thank you for your honest feedback. Our site and templates are free to use. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result! We wish you all the best getting into the program!
I was unable to format my resume in a way that I desired. The templates were very rigid and required that I make edits only through the website. Even when doing so the formatting had misalignment and was quite difficult to use.
Hello Sarah,
We're sorry to hear that you're not completely satisfied with our product. At MyPerfectResume we put an emphasis on the customer experience and work to remedy any and all issues with our customers. If your subscription still active, we'd love to work with you to help you to get the professional resume you like. If you need immediate assistance please log on to https://www.myperfectresume.com/contact-us where you can select the option for Customer Service that fits your needs.
Best regards,
MyPerfectResume
Site was very helpful especially since I never did on-line resume or letter. I was able to get 3 job offers. I decided to cancel for now & Angel was helpful in this process.
I will return to MyPerfectResume if needed again.
Hi Susan, we are more than happy to be “non-geekish” for you anytime! Thank you for taking the time out of your day to write to us, it is very appreciated. If you need anything else, just contact us, we got you covered. Thanks!
I made one resume and MyPerfectResume charged my card 60 times, $35.80 each.
I did not realize that the charges go on and on until my card is cancelled. When I called customer service, I would only forgive the most recent charge.
Thank you for sharing your feedback and rating us five stars!
Mari Lara was exceptionaly helpful and fulfilled my cancellation request from beginning to end while simultaneously being pleasant and professional. See that she is moved up to a managers position. I was on the phone with someone before her (that hung up on me after saying I was going to be transferred) (I wanted neither of those options). He was an unhelpful unpleasant employee who, Im sure, is serving for a paycheck and nothing more. I am NOT out to get him in trouble hence why Ive concealed his identity. Im out to set a point that Maris service should be the service Myperf should be rewarding and striving for.
Hello, Dennis:
Thank you for sharing your feedback and experience with Maris!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
Great help! It's been a long time since I had to do create a resume. I was at a loss as to what format was currently the most recommended for job applications. I truly appreciated your guidance. It was invaluable to me.
Thank you for sharing your feedback and for giving us a great rating.
This company lures you in with their low rate and then in print you never read charge you 34.95 a month and if you don't check your cc statement closely you go on paying for months and never use it. These people are crooks. I asked for a refund as I never used it and they would not issue on except for the month I cancelled in. I work for class action lawyers. I just may start a case.
Anna B. [MyPerfectResume Rep] We apologize that you have had this experience with our service. We explain that the subscription is going to be auto-renewing. The auto renewal is listed as a feature of the 14 day subscription on the sales page, as well this information is provided on the payment and confirmation pages. We also send a payment confirmation email providing the date and amount of the auto- renewal. We do offer several ways to cancel the active subscription, this includes by phone, live chat, email and self-cancellation in your Account Settings. We are very committed in providing great customer service. You can contact us directly at customerservice@myperfectresume.com so we can provide you with assistance on your current situation as well we send you a private message so we can help you achieve a timely resolution.
Best Regards
My Perfect Resume
I called the company because I was confused with what the charges were on my credit card. They charged me too much and I just wanted to remove the charge and be put on a different subscription. I would have rated it higher if they never charged me the higher amount in the first place. If I didn't check my credit card balance they would have kept me charging the same amount every month. Regardless, the customer service rep was very helpful and he was able to remove the charge and put me on the right subscription.
Hi Joanne,
Thank you for your feedback and for sharing your experience with us.
I am very grateful to have came across this company! It had been 10 years since i had updated my resume. Thanks to My Perfect Resume, their templates and suggestions, the recruiters have been calling me left and right. I was able to complete it within a few hours. And I have a lot of interviews scheduled as a result.
Hi CD:
Wow! Thank you for that fantastic review! We are pleased to know that you liked our services and our service, it is greatly appreciated. Please feel free to contact us, if you need anything else in the future. Wish you the best on your interviews!
Best Regards,
MyPerfectResume
I called in with some questions regarding my charges, the resume I made and my cover page. I got the privilege to speak with Peter and he was awesome! I have talked to so many customer service people over the years with different things and he was by far the nicest I have ever come in contact with. He is someone that stuck out to me and will for a long time. He was super helpful and I will now be using this website in the future because of him. It is so nice to talk to someone that is helpful and respectful and caring. Thanks for the great experience Peter! YOU ROCK!
Hi Alyssa:
Thank you for that wonderful review! It is nice to know that Peter was able to resolve everything for you. We are very proud of our Customer Care Experts and are really pleased to know you liked our services. Reviews like these make us strive to deliver the best of the best for you. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Why would I pay for a 14 day subscription when i only need it once, and can then reproduce it?!?! Well i did because your program is actually very convenient and well laid out. But shame on you for your greed, i will in fact be canceling before the 14 days is up.
Hi Michael,
Thank you for your feedback. Please know that our subscriptions can be canceled at any time and there is no obligation to use our services.
This service was very helpful! However, I would notify the consumer that there is a fee for printing / downloading prior to starting. Felt like "a catch" to go through all the work then find out that it is not a free service. However, for the cost of the resume, it was worth it since I got the job I was applying for. Loved also that I could use and cancel up to 2 weeks after signing up. I would use again and recommend to a friend.
Hi Linda:
Congratulations on your new job! We appreciate you taking the time to leave us such an amazing review. Feedback like these make us deliver the best of the best for you. Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume
I signed up for a one time payment for a 2 week peroliod. I just found out that I've been being billed over $35 monthly for the last how many months, what the heck! I want my money back as I have not been using the service, how do I go about this? And how do I get my account closed for good so they can't continue to take money out?
Greetings Katie, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assistance to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any concerns or issues at customerservice@myperfectresume.com. We will send you a private message to offer you further assistance.
Best regards,
My Perfect Resume
I was very pleased with the resume template I used. Used the site just during the trial period. In my excitement of getting a new job, didn't cancel before being billed for a subscription. Called to explain and Alex was very helpful in doing the cancellation and getting a full refund.
I'm pleased with my experience and would recommend to others.
Hi Ann, congratulations on your new job! We are glad to know that Alex was able to resolve everything for you and really appreciate you recommending us to others. If you need anything else, just contact us, we go your back. Thanks!
Bill was so helpful and nice! He helped me out and i really liked talking to him :) if you can tell bill, please tell him thank you and i hope he has a wonderful day! After being so sick for the last week or so it made my day!
Anne, thank you so much for raving about Bill! Knowing that your interaction with Bill made your day makes our day and we will be sure to let him know!
The resume builder tool is great. The only reason it didn't get 5 stars is because I thought the pricing was a little deceptive - you have no idea how much this will cost (or whether it's free or not) until AFTER you've put in all the work. That's the only reason I wouldn't recommend.
Hi Hudson,
We do not intend to be deceptive with our pricing. Please know that our site is free to use and we offer customers the option of continuing based on their satisfaction with the results! Nevertheless, we appreciate your feedback.
Never ever try to use perfectresume.! I was charger 35.80$ after 1.17$ for international charges! For whatttt? And 2.95$
Its coast me 1 resume 40$ horrible service never eveer again i want my money back!
We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. You are able to make all the resumes and cover letters you want for free, and as part of the premium membership you are also able to download, print, or email. To check how your resume is looking you can use our Resume Check program that searches for specific keywords that companies search for and give him some tips and suggestions!
We also offer tools that review the design and content of your resume as well as provide a series of tools like Interview Videos, Job Search and tips on every aspect of the interview process. We sent you a private message so we can further assist you on a secure manner. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously.
Best regards, My Perfect Resume
They were very helpful regarding my refund and return of funds after my subscription cancellation. My time was spent talking simply to the woman on the phone and they were more than willing to help me along with it.
Hi Ross,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best regards,
MyPerfectResume
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
We will always put our customers as our number one priority! We are glad everything worked out for you!