• MyPerfectResume

2024 CUSTOMER CHOICE AWARD

MyPerfectResume

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Overview

MyPerfectResume has a rating of 4.0 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.

  • Value
    550
  • Quality
    539

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.7%
Positive
56
Neutral
1
Negative
17
55
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How would you rate MyPerfectResume?
Top Positive Review

“Raphael”

Jill S.
8/25/24

My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!

Top Critical Review

“Beware after 14 day trial, it gets expensive for a "free" resume template”

Dewayne R.
9/23/24

I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.

Reviews (25,168)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (724) credit card (121) bank account (46) job descriptions (62) work experience (34) job search (39) bullet points (30) bank statement (20) phone number (18) trial period (30)
Thumbnail of user bettys33
California
1 review
10 helpful votes
  • Send Message
June 6th, 2015

Beware! I went on this site to get a "free" resume--I ended having to initially pay a little less then 3 dollars to print the resume--but did not realize that in doing so I was signing up for a service that would automatically charge me 35 dollars a month--I finally figured it out after spending 70 dollars--this is not worth it. I am sorry for any company that needs to "trick" me into getting my money.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Betty S.,

I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.

We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best regards,

Anna

MyPerfectResume

Thumbnail of user cindyw74
California
1 review
0 helpful votes
  • Send Message
September 24th, 2016

The service was very helpful; and had many additional services; such as job finding services and suggestions; my only critique would be that I could not move the sections of my resume to reformat more easily i. E.; work history before education

Thank you

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Cindy:

We are happy to know that our Customer Care Expert was able to help you our. Thank you for taking the time to provide us with such valuable feedback. If you need anything else in the future, do not hesitate to contact us.

Best Regards,
Resume-Now

Thumbnail of user jenniferk123
Canada
1 review
0 helpful votes
  • Send Message
March 14th, 2017

Joan Rivera was absolutely amazing. Understood my issues immediately, and without any hesitation or frustration walked me through step by step. Thorough and knowledgeable, she made the whole process a breeze. Thanks again Joan!

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Jennifer,
We are glad that you were pleased with how Joan was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!

Thumbnail of user kertisn
Oklahoma
1 review
0 helpful votes
  • Send Message
February 3rd, 2021
Verified purchase

I was mislead into hours of typing and hard work only to find out this site, in fact, is not free. Although, I think the price is fair for the initial document, I'm anticipating further charges and a headache. Transparency goes a long way.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user jerriw14
New Jersey
1 review
0 helpful votes
  • Send Message
August 31st, 2020
Verified purchase

My "Free" resume cost $2.95 and if I do not cancel quickly it will hit me for another $24.95. Resume is nice but I had to ignore the suggestions, which were exactly what a manager does not want to read, and write everything myself.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you, Jerri, our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user karent686
Australia
1 review
3 helpful votes
  • Send Message
April 3rd, 2020
Verified purchase

I spent time doing why resume as it was advertised as free and then I could not download until I paid American (I presume) 2.95 which would go up to over 34 in 14 days. I think this is misleading. I have no issue paying 2.95 but you are more than misleading. Other than that seems a good service.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Hi, Karen

Our apologies if you felt mislead in any sort of way, by no means do we participate in this type of behavior.

We'd love to take this opportunity to clarify some misinformation. Our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.

However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.

Thumbnail of user jennar74
Arizona
1 review
0 helpful votes
  • Send Message
April 14th, 2020
Verified purchase

Didn't say I'd have to pay until I was completely done with my resume. I spent too much time on this to just start over and that is an underhanded way to market this service. I had typed in "free resume templates," so this should not be a first result. Tell people upfront if they will need to pay.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Hello, Jenna

Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.

However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user charlotteshu110
Canada
1 review
0 helpful votes
  • Send Message
June 9th, 2023

When I attempted to cancel my subscription, I had to navigate through several pages, but still failed to cancel as the confirmation button was displayed in an inconspicuous corner of the website, which made it difficult to notice. It appeared that the merchant wanted to prevent users from canceling without their knowledge. Unfortunately, I was charged for an additional four months without receiving any notification from the website. This experience was very frustrating for me. However, I was able to find another resume website with similar functions that I found to be more effective. Based on my experience, I would not recommend using this particular resume website.

Tip for consumers:
When I attempted to cancel my subscription, I had to navigate through several pages, but still failed to cancel as the confirmation button was displayed in an inconspicuous corner of the website, which made it difficult to notice. It appeared that the merchant wanted to prevent users from canceling without their knowledge. Unfortunately, I was charged for an additional four months without receiving any notification from the website. This experience was very frustrating for me. However, I was abl

Products used:
Canva

Service
Value
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

We are sorry for the inconvenience this might have caused you.

To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.

If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.

Contact us: https://www.myperfectresume.com/contact-us

Thumbnail of user sherik62
Georgia
1 review
0 helpful votes
  • Send Message
June 29th, 2021
Verified purchase

It should not come up under free resume since you have to pay for it. None of the dates of my jobs filled in accurately--It was all clumped together and dates were wrong so I had to do a lot of editing. Besides that, it worked out well.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Our website offers a basic access account completely free which allows you to download a plain text version, Sheri.

However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.

In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!

Thumbnail of user jgh
Kentucky
1 review
0 helpful votes
  • Send Message
August 11th, 2016

My nephew asked for my help in putting together his resume for a very important job he was seeking. Previously, I worked as a senior executive and saw many great resumes and some that were not so great. This process was fast, easy and resulted in a professional resume. Since I had no need for continuing the membership, I attempted to cancel but had technical difficulties--mostly due to setting the account up under my nephew's name but using my cc and email also. Customer service was outstanding in helping me sort out the problem and quickly cancelled as I requested.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi JG,
Thank you so much for this review. We are glad that you were pleased with our service and with how your nephew's resume looks now. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume

Thumbnail of user anony251
Virginia
1 review
8 helpful votes
  • Send Message
June 16th, 2016

Spent a couple hours building a resume after already having had some bad experiences with other sites. Lo and behold, this site didn't tell me I'd have to PAY for the ability to print/email my resume until AFTER I'd finished these hours of work.

No, I'm not giving you my money for that. I'll be alerting as many people as I can to stay away from this site. I'm typing my resume out into a word processor and using that file instead.

Manipulative.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Anon:

We are sorry to hear this. We strive to provide users with the best experience when utilizing My Perfect Resume during the job search and application process. Please contact us via direct message or by calling our customer service line at 855-213-0348 so we can learn the specifics about your experience and better assist you.

Best Regards,
My Perfect Resume

Thumbnail of user jimh228
Wyoming
1 review
3 helpful votes
  • Send Message
February 19th, 2018

Rather unique situation for me being 65 and a federal retiree. I was simply in need of one quarter for Social Security and only needed a resume to complete the application process for a part-time temporary position. I liked the looks of your resume compared to others, so I thought it was worth $2.95. It was both surprising and deceptive to find that I was going to be charged $24.95 per month to keep your services. Like others who have dealt with your company, it was very difficult to get you off the phone as the offers kept coming (like how about $12.95 per month and/or getting friends or family members to sign up). My phone contact was named Luis Monge who was polite enough (and well trained!) but too pushy, especially for a deceptive offer. He didn't seem to really listen to what I was saying but did ultimately allow me to opt out. I don't think I'm speaking just for me saying that yours is not a good way of doing business.

Tip for consumers:
Be very careful or you will be spending a lot more than you think!

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

HI Jim,
We so appreciate your taking the time to write this review. Your awesome feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.

Thumbnail of user ericaf38
Florida
1 review
0 helpful votes
  • Send Message
April 25th, 2018

I spoke with Andrew because I didn't realize that I had to cancel my subscription or get charged. He gave me a full refund and since I was still looking for a job I agreed to a price of $5.95, it looks like some people on here got a lower price but I'm not upset about it. Andrew made the $5.95 Sound uber worth it. Andrew is definitely the person who needs to be in this position. He was kind and understanding and took a cancellation call and turned me back into a customer! Thank you again, Andrew!

Service
Value
Quality
Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Erica,
Thank you for sharing your experience with Andrew; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!

Thumbnail of user eeberkun73
Tennessee
1 review
0 helpful votes
  • Send Message
May 5th, 2023

No problem creating a great resume. Relatively easy to learn. The problem comes after your low $2.95 initial payment for 14 days.
As far as I can tell, editing the resume requires you to pay a monthly or annual fee. So YOUR resume is held captive by the company. I've not been able to change one thing without being on THEIR website.

Tip for consumers:
Look at a complete price list before using. If you want it, you can BUY it.

Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

We are sorry for the inconvenience this might have caused you.

To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.

If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.

Contact us: https://www.myperfectresume.com/contact-us

Thumbnail of user rener75
California
1 review
0 helpful votes
  • Send Message
December 17th, 2019
Verified purchase

A very useful tool offering a variety of formats to suit the type of job and/or personality of the applicant. Suggested descriptions of varying work experiences are generally well-written, however, often corrected by the program's final check process. Resumes for Federal jobs have not been (to date) covered by MyPerfectResume, nor CV's, but I have been able to adapt some of the basic formatting while completing less-frequently requested resume types. Overall, this is the third year I have chosen to use this program.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Rene,

We greatly value your feedback! We're always open to suggestions and thank you for sharing!

Thumbnail of user sarahb185
Florida
1 review
2 helpful votes
  • Send Message
January 2nd, 2016

I used them and cancelled my subscription before the trial period was over. They charged me 35.80 the NEXT month. I emailed someone "from their company" back and forth and the emails made no sense! Ut was like I was talking to a dyslexic robot! They told me the account was cancelled and I was not charged. Uh, okay I must be imagining things? The person told me all they could do is refund me 1.00. Really?!?! Gee, thanks. Well, just looked at my bank account and guess what? A charge of 35.80 AGAIN! I am so fed up with this company SUCH A SCAM! I am contacting the Better Business Bureau to report them. Please stay FAR away! There are far better sites out there anyway!

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Greetings Sarah B, we are sorry that you had this experience with the service but we can definitely check your account and help you with this case. May you please contact us at customerservice@livecareer.com so we can provide you with further assistance. We also sent you a private message so we can help you obtain a resolution on the situation of your account.

Best Regards,

My Perfect Resume

Thumbnail of user rodriquej
South Africa
1 review
0 helpful votes
  • Send Message
January 4th, 2021
Verified purchase
• Updated review

I'm very pleased with the final look of the cv. Looks very professional, neat and organized but please don't advertise as FREE when it is not. Remember allot of people using services like this are actually broke and unemployed.

Reason I chose this business:

Happened by chance

Reason I chose this product:

Happened by chance

Value
Quality
Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you, Rodrique, for sharing your feedback and rating us with five-stars!

I'm very pleased with the final look of the cv
January 4th, 2021
Verified purchase
• Previous review

I'm very pleased with the final look of the cv. Looks very professional, neat and organized but please don't advertise as FREE when it is not. Remember allot of people using services like this are actually broke and unemployed.

Thumbnail of user georgek114
Rhode Island
1 review
0 helpful votes
  • Send Message
July 23rd, 2017

Let's face it, the most important part of a resume is packaging. I copied the exact information from my (what I thought was a good) resume onto a MPR template and the clarity and crispness was amazing. Additionally, MPR auto-filled corp. names completely with words such as "Division of" or "LLC". My present company is shuttering the plant where I work so the stakes are high using this new resume. Visually I"m convinced this version will catch attention.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi George,
Thank you for your kind words, George! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!

Thumbnail of user heidip66
Utah
1 review
0 helpful votes
  • Send Message
January 20th, 2020
Verified purchase

I got help making my job experience sound better than it is, it's hard to figure out how to sell yourself. They have great examples to work off of to build a strong, "achiever" resume! VERY easy to use.

Reason I chose this business:

Just thought it would be worth a try.

Reason I chose this product:

Easy to use and affordable

Value
Quality
Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

We appreciate you detailing your satisfaction with our resume builder, Heidi!

Thumbnail of user michelled555
Ohio
1 review
0 helpful votes
  • Send Message
March 9th, 2020
Verified purchase

So far it seems really convenient to use. I paid for the 14 day trial, want to see how effective the resume I created will be within that time period. I'm impressed... it only took about 35 -45 minutes.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your experience thus far, Michelle!

Thumbnail of user kristanj
Illinois
1 review
3 helpful votes
  • Send Message
October 1st, 2015

So I spend an hour trying to make my resume because they claim they are free. Then i go to print just to find out it forces people into a subscription for a year when all you want is ONLY one resume. This site is $#*! and not getting my money. Now i have to rewrite the whole $#*!ing thing. If you just tell people its not free in the first place they wont waste their time. This site needs to fix their misleading advertising or be taken down.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Kristan J.,

I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best Regards,

Anna

MyPerfectResume

Thumbnail of user tammyj28
Canada
1 review
1 helpful vote
  • Send Message
February 10th, 2017

I did a friend a favor by doing a resume for her, I found a site and it said www.myperfectresume.com/free resume -(or something close to that) We spent the time made the resume and then came the bit about credit card and 14 day trial membership (did not see the fine print about cancelling after that period) my fault.
Four months later@ 34.95 per month =$139.80 For 1 copy of a one page resume- I guess lesson learned - I was not offered a refund like other reviews. Customer service was pleasant enough and cancelled right away and said sorry to see you go - funny I didn't even know I was there. Screwed again by another website and their lure of free and trial and fine print NOT VERY HAPPY -

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Tammy
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution

Thumbnail of user charlottew38
Australia
1 review
1 helpful vote
  • Send Message
August 12th, 2017

Paid flat fee of $2.95 as a subscription and without my consent, the company took a further $70 over the next two months. I'm trying to get into contact with them but the Australian contact number doesn't seem to be active. This website never clearly states it will be taking this amount of money at any point, and it's incredibly difficult to detect it's a scam until after it's taken your money.

If a customer rep could get into contact with me to sort out my refund, that would be delightful.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Charlotte,
Thanks for bringing this to our attention, Charlotte. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!

Thumbnail of user annikaf
Alaska
1 review
2 helpful votes
  • Send Message
June 14th, 2018

Ian did a great job helping me, he was professional, accurate, and polite. I loved the site when I was searching for jobs, it took the hassle out of formatting a resume by myself in Microsoft Word, and the suggested phrases in the builder helped me with writers block. The price was right with the trial for a few dollars, however $24.99 monthly afterwards is a bit steep. I cancelled my subscription since I have the job I want, but should I go job hunting or need to update my resume, Ill definitely use this service again.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

-Hello, Annika!

Thank you for taking the time to review us!
We’re proud to know that our agent Ian was able to resolve your situation and that you were pleased with our service. We want to thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.

Thumbnail of user tiarap7
Michigan
1 review
1 helpful vote
  • Send Message
March 21st, 2019

I tried MyPerfectResume once before and loved the ease of the website and templates offered. I ended up cancelling because I was successfully hired at the job I applied for & felt that I no longer needed the service.

I liked MyPerfectResume so much that I came back! I highly recommend if you're looking for a professional yet unique way to have your experiences and skill set stand out to your next employer(s). If you have any questions at all, their customer service team is absolutely wonderful and help will work with you to accommodate the needs at hand.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hello, Tiara -

We appreciate the positive feedback and we’re glad we were able to help you in your job search. Congrats on the new job btw! :)

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From the business

Your Resume, Made Easy!

My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.

Business History

We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 2 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help.

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