- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MyPerfectResume has a rating of 4.0 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I had to call customer service today and cancel my subscription to MyPerfectResume.com due to some personal issues that led to me leaving the world of employment. I called in and I spoke with Armando Campos. He was very personable and very helpful. He explained all the benefits of having their service and offered me a few different discount options to see if they'd help alleviate the economic situation I'm in due to my unemployment but I explained that it might be some time before I can search for employment again. I will definitely sign back up for MyPerfectResume.com when I'm ready to start applying for new jobs. Armando definitely did his job (trying to retain the customer) but he was never pushy or forceful. I appreciated his help and give him very high marks! Having been a telephone customer service operator I'd like to thank Armando for going above and beyond and making my experience pleasant despite my cancellation and thanks for issuing me a refund.
Sincerely,
Brenda L Wood
I'm so mad I could spit nails! One time fee $2.95 my a**. Just took a look at my checking and they charged me $35.50! Called the company and the lady said there was no direct line to her boss. Her boss must be God because he is the only one I know that does not have a direct line! Don't do it they rip you off!
Anna B. [MyPerfectResume Rep] We apologize that you had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assistance to you. We are very committed to providing great customer service and again are very sorry that you had this experience when you called us for assistance. We take all feedback very seriously. It will be forwarded to our Marketing team. We will sent you a private message to offer you further assistance.
Best regards,
My Perfect Resume
So, I used some constructive criticism at a recent job fair as my rather boring resume did not reflect the true potential candidate I truly was. After searching online for resume builders, I came across MyPerfectResume. I figured it was worth the trial fee of $2.95, I worked on the format and took the time to restructure my resume using the many templates and advice this site provides. I went on 3 interviews and was told by the final interviewer - "This is quite an impressive resume", of course my background and accomplishments helped, but it was how it was laid out and structured that caught the interviewers eye, I was offered the position that day! Thank you to this site, I would definitely recommend!
Hi Joleen D.,
Congratulations on your new job! We are glad that we were able help you with your job search. Thanks for recommending us to others. We wish you all the best in your new career.
Best regards,
Anna
MyPerfectResume
Helped make a great resume! No complaints. Will use again in the future if needed. It gave me plenty of templates to choose from and when I had friends look over my resume for feedback they were very impressed with the layout and style of the resume and cover letter. Made looking for a job easier than expected.
Thank you for your review of our resume builder, glad we were able to help, Megan.
-- Real perfect people / customer services! It's seldom and rare that one encounters very kindly and considerate person/s as this website... With their understanding and offer to help, here's hoping that I will be able to extend my link and/or connection with them!
Hi Francisco,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I subscribed for $3.00 to create a resume because I did not have Word at the time. I had no idea that I would continue to be charged $24.95 per month. This nightmare began in April, 2017 and now it's November and you've just debited my account again. I have been calling, waiting on hold and leaving messages asking for a call back to stop these transactions. I want my money back.
Hi Donna,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for the inconvenience that this has caused you. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I thought I saw "free" somewhere, maybe I misread. Other than that, being able to click on phrases that were already written out with more eloquent verbiage I would have used? Cut down on the time of this by 5 hours. Thank you!
Hi Kris,
Our site is free to use. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result! Nevertheless, we appreciate your feedback and we're glad to hear that you enjoyed our resume builder!
This site is run by scammer... they charged me $3 for trial and I cancelled it right away. They still kept charging me saying that request did not go through... no refund for trail as they promised on their website on top of that you will end up paying another $35 and $1 foreign transaction fee... To top it off the quality of the resume is as good as their service...
Updated 04/20/2016. I filed a grievance with my credit card company and they gave me a refund.
We are very sorry that you feel this way, also that you have had this experience. We are more than willing to assist our customers. We are committed to provide excellent customer service. For we have sent you a private message to assist you in a secure manner.
Regards,
My Perfect Resume
MyPerfectResume writing services are an excellent choice to revise or write ones resume. Together, with their database of resume templates, one can cater his/her resume to match both workplace experience and education to formulate a personal resume for human resource personnel review. Excellent customer service, as well.
Hi Gordon,
Thank you so much for this review. We are glad that you were pleased with our Customer service and with how your resume looks now. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I called to cancel and ask for a refund on an account I thought I had cancelled the month prior. Vanessa (id#1110) was very courteous, patient and understanding of my situation. The call took about 10 mins because of kiddo interruptions and Vanessa remained polite and well-mannered even through the distractions and repeatedly having to be asked to repeat herself. I found employment within a month because of this website and due to the customer service received, I will return if ever needed! Thank you again Vanessa for making my experience with myperfectresume enjoyable.
Congratulations on landing the job Rene! We're so happy for you! Thank you for taking a moment to share the great customer service experience you had with Vanessa! We greatly appreciate it and wish you the best in your new position!
It clearly says free when you start the process but only after all the hard work of putting the resume together do you find out that there is a charge with auto renew built in. The only reason I continued on is because I am pushed for time on this. You should at least be up front about it not being free. I will be loud and clear to everyone I talk to avoid this bait and switch company!
Hello, Tim
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
This website is super helpful and makes the process a little less intimidating. The suggestions and tips provided are really helpful. My one complaint is it felt slightly like a trick because I searched for free websites to help me create a resume and it didn't inform me until my entire process of creating said resume to tell me that I would indeed be getting charged. It's not a bad price or anything, only like three dollars, but for people who are looking for a job and trying to not spend money, that was an annoyance.
Thank you for sharing your feedback and for giving us a great rating.
This is a huge scam! I signed up for a 7 day 2.95 charge - 2 weeks later I get hit with 38.50 and a claim I had a subscription! Uh no! I also had several other small charges like. 06 -. 09 -1.06 Waited on hold for an hour on the phone AND and trying to chat with an agent - never got through - went to my bank today to dispute all the charges except the 2.95 and found out the little charges are international fees - I changed my card to keep them from taking anymore unauthorized funds! 100% total scam!
Greetings Angie J, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullets, as well as on the payment and confirmation pages. In the payment page we stated that depending on where you are, foreign exchange fees may apply and that we are not responsible for any foreign exchange fess or surcharges imposed by your bank or credit card issuer. We also send a payment confirmation email stating the date and amount of the auto- renewal and we offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We're sorry that you didn't receive a quick reply when you were trying to contact us through the live chat option. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues, questions or concerns. You can email us at customerservice@myperfectresume.com. We will send you a private message to offer you further assistance and verify your account.
Best regards,
My Perfect Resume
I found this company to be very efficient, friendly and patient. I called several times for different reasons regarding the building of my resume and each time the staff on the phone were professional and eager to assist. The wait times were reasonable if they were unsure how to solve a technical problem and the end result is they always resolved it. I would highly recommend this service as the various templates were great, lots of options and it is comforting to know you can call and get help when needed. Thanks for making a very stressful process more manageable:-)
Hi Angie, thank you for that awesome review. We are happy to know that our Customer Care Expert was able to resolve everything for you and really appreciate you recommending us to others. If you need anything else, just contact us, we got your back. Thanks!
Called ver billing issue spoke to Wil, who provided excellent customer service, resolved issue instantly, explained how have instant help with anything need just call them and they will help and guide you.
HI Teres,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Will was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Don't forget to cancel after you enter your card/payment information. I ended up paying $80+ for one disappointing resume template. The charges didn't show up into my bank account until 4 months later and they did not give any notice of the charges, and they did not let me dispute them.
Would not recommend.
Hi Bob,
We appreciate your feedback. We’d like to help you address your concern so you can have a great experience with us. Would you mind if we moved this conversation to a direct message? Look for a DM shorty.
They will mention the resume templates are free and after I spent an hour building a resume I was told I need to become a member. A month or so later $34 was taken out of my account without any notification that payment was about to be due. When I went to contact them the number is not connected. Probably the poorest service I've ever experienced.
Tip for consumers:
Don’t use it
Products used:
Resume template
HI, Keely! To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
We are sorry for any inconvenience we may have caused you!
Built in recommendations for job responsibilities and skills are extremely valuable. These recommendations made me buy the template from you and I will definitely be recommending people to your site. You guys ROCK!
Thank you for sharing your feedback and for giving us a good review.
They told me I had to pay 2 dollars and they've debited my account twice now for $30. They dont even ask you if you'd like to sign up to their website. Just because you had a crappy website idea and it doesn't earn money - Dont steal from the public! I am going to file a complaint if they dont reverse my $60 dollars. What kind of people run this.
It's dangerous to give people like you anyone's card details! You'll should be shut down.
Greetings Tia F. We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the
Resume and cover letter for each position for which they are applying, and also
To avoid interruption on the service
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
MyPerfectResume
Please let people know there is a small fee for any access whatsoever before they invest their time in your service. Or have a completely free option if you set your service to return searches for "free resumes."
Thank you, Roy, our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I recommend it to all my friends. Not just the ones getting out of college but the ones just wanting a new career too. This service has so many cool classy and professional templates that work for what ever field you want to get into. I will never use another resume service. This is all you need
Hi Mike,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Not only did MyPerfectResume.com provide me with a beautiful and easy to create professional resume, I was astonished with the excellent and courteous customer service provided by an individual by the name of Alexander. He went above and beyond the norm of most customer service agents and helped me through a hiccup with my account. I would definitely recommend this site and company to any individual trying to find their way back into the workforce. Thank you so much for your help Alexander! God Bless!
Hi Wyatt,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our resume builder. We take feedback to heart because it changes how we do things. We’re proud to know that Alexander was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
My Perfect Resume has been extremely helpful in building a great resume. I have never created one before, but it guided me along the path, while providing helpful suggestions. For such a low price, I would highly recommend!
Hi Samuel,
We're so glad to hear that we could help you with your first resume and that you were satisfied with the results! Thank you for sharing your positive experience with us!
Everything was buttery smooth and the suggestions s are definitely a plus. Offering different templates is also great. I just wish I didn't have to subscribe and instead pay a one time fee for the services you provided.
Thank you, Torres, for sharing and way to make our day, reviews like yours keep us going.
WONDERFUL! Very easy to use.
Loved having the ability to make changes to my resume' as often as I felt necessary. Included many options for resume writing as well as cover letters. I have already begun telling my friends all about this site and will continue to do so.
You cannot go wrong by trying it out!
Hi Laura W.,
We are happy that you loved our site. Thanks for recommending our service to your friends. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
Gain trust and grow your business with customer reviews.
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hello, Brenda:
Reviews like this really make our day.
We’re thrilled to hear that Armando was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive comments.