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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I used this tool to create my high school students first resume. I love that it formats beautifully and even provides suggestions. I didn't give it 5 stars because it can also be a bit restrictive (if you don't plan to maintain this service indefinitely, formatting the final product on your own can be a nightmare). But I get it... this is how they make their money.
Overall... I say it's a great service and I would recommend it!
Paid about $3 for my first resume and cover letter. But 14 days later when I had completely forgotten about the website and was well on my way with my resume and job interviews I noticed that $35-$40 from my account was missing. Who would ever want to pay year round to keep a resume making account open. It's obvious that they knew no one would willingly pay so they just take an automatic payment when people have forgotten about it.
We apologize that you weren’t happy with your experience. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you have any further issues. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly.
Best regards,
My Perfect Resume
I had some confusion on my account and I called and spoke with a rep, he was professional, helpful, and most important kind. Not only do they create a good product, they stand behind their service model. I would highly recommend them if you need to build or update a resume in addition to job search options.
The service rep I spoke with is an exceptional employee.
Hello, Denise:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
The site is very user friendly and I was able to draw up several versions of my resume in a short amount of time, no problem. I stopped short of using the cover letter templates, however, because I felt that they left something to be desired; they were altogether too pushy and arrogant-sounding, or just plain laughable. In any case, customer service was very knowledgeable and helpful, and I would use MyPerfectResume again in the future and recommend it to friends and co-workers.
Hi Jackie C.,
We are happy that we could be of help. Thanks for considering our service in the future and recommending us to your colleagues and friends. We wish you best of luck in your job search!
Best regards,
Anna
MyPerfectResume
Your rep Jose was a big help. I had multiple issues when I called, he addressed and handled each one of them and even made several recommendations. I was going to end my subscription but after my experience today I will be sticking around a little longer for sure!
Hi J. S.,
We are thrilled that you were delighted with how Jose was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I am beyond disappointed with this "service." I paid $2.99 SEVERAL months ago for a template that didn't even end up working out for me, and just now realized i've been charged the last 8+ months for it! I am a Graduate School student who is having a difficult time making ends meet as it is. I contacted MyPerfectResume months ago trying to cancel this and they ensured me that I would no longer be charged. Come to find out, i've been charged $25/month for the last who knows how long. It is beyond disappointing that this company is choosing to profit off students who may not pay as close attention to their funds as they should. It's clear to me that regardless - you'll still get charged either way. STAY. AWAY.
Tip for consumers:
DO NOT USE THIS SITE! You'd be better off using a COMPLETELY free Microsoft template. BEWARE of THEFT before you enter ANY credit card information!
Our main goal is to make sure you’re satisfied with our services, James. If we’ve fallen short on that for you, we apologize. We would love to help you with the cancellation process however to do so please contact us at: https://www.myperfectresume.com/contact-us
First of all, NO WHERE does it tell you that you will be billed within the first 7 days of your FREE TRIAL. I had to pay my $3.95 to get my resume and have been trying for 17 days to get in contact with someone about cancelling my auto-bill pay. 1. Their Live Chat support is ALWAYS off-line. 2. Under "contact us" the only thing they allow you to do is send an email, or I should say attempt to send an email because after you compose the entire email and hit submit, the server fails! But funny because I get on here to look at their reviews and 48 seconds ago a customer service agent responded to a review... huh?! How does that happen?
Tip for consumers:
JUST DONT USE THIS WEBSITE!
Hi Kimberly L.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
MyPerfectResume
As other reviewers state, the service as advertised as free. Upon completion of resume, you will be charged 4$ to use the resume in any format outside of the website. This is not a one time charge, and will roll into a monthly subscription that costs 24.95. The cancellation process is 4 pages along, and involves scrolling to click the button to get to the next page. It will appear as though you have cancelled your account, but have not yet completed the cancellation until approximately 4 pages later. This is clearly a service one does not need to log into once completed, and I was fine paying the original 4 dollar fee to create a nice looking resume. However, the difficulty in originally cancelling my subscription and the lack of effort from their customer service makes me feel as though the practices used are intentionally deceptive.
We are in fact free, Austin, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
As for the cancellation process, we offer multiple ways for our users to be able to canceled their accounts like, via phone, chat, email and self-cancellations.
We’d like to help you address your concern so you can have a great experience with us. Shortly, you will receive a direct message so we can look into what’s happening for you.
Jesus did an exceptional job at satisfying my needs when I called customer service, he was professional and knowledgeable in handling my concerns. He created a satisfied customer who would recommend My Perfect Resume with no reservations.
Hi Michael, thank you for that excellent review, it is greatly appreciated. We are happy to know that Jesus was able to resolve everything for you and that you are very satisfied with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Very user friendly. Like that I can do multiple types of resumes. Very impressed with the customer service-very friendly and professional. I would recommend this service to anyone- CEO to hourly- makes every resume look professionally done.
Hi Cassie,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
The 25.00 is not a one time charge. It's a subscription. You will be charged that 25.00 again until you call them and cancel it. I tried to deactivate my account after printing my resume. I thought I had until I checked my bank account and saw the 25.00 additional charge again a month later. I did not get my money back either. The call center I called had really loud background noise and I could barely hear or understand the representative. After telling them I was upset about the charge they tried to sell me a different thing. Which annoyed me even further. I regret ever using their service period.
I really enjoyed using this software but I do not like how initially it advertises as free and then surprises you with the only option of purchasing. Not pricey though, that's why I gave it four stars.
Thank you for taking the time to let us know your feedback, we’re always happy to hear it, Anthony! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
I was under the impression, that because i paid a small fee of maybe $3 or something i cant remember, i would not have to pay anymore. I am a uni student who is struggling to get by and when $34 taken out your account with permission or knowledge its truly disheartening and i demand a refund right away because i will not hesitate to take this matter further.
Hi Lex,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Hi this seems to be a good resume builder site. Although, the fact that you are charging every month does not make any sense. We only need it once. Please send me a reminder at the end of the month. I can't afford to be charge for it in October. Thank you.
Thank you, Margarita, for the positive review!
Had issues trying to move a job role up the page. An advisor named Joseph was very quick to assist and logged into my account and did this straight away for me. Well worth the small amount paid to create a very professional looking CV!
Hi Natalie,
We are glad that you were pleased with how Joseph was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Thank you, I was not looking to pay for doing a resume online, but since I have spent an hour or more getting my info together I should be paid for this. Next time let a person know there is a fee involved before hand, or maybe we should dig deeper before we leap. No Problem/no worries. Just $2.95. I have set a reminder to cancel.
Thank you for sharing your feedback and rating us five stars!
Gentry provided great customer service. However, this website is NOT worth 24.99 a month. When I first signed up I assumed the $1.99 I was paying was to download and save my resume, okay thats cool. Then I check my bank account one day and see $24.99 taken out from this company. Had I known that was going to happen, I never would have signed up.
-Hello, Tashia!
Thank you for your feedback!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news.
However, we would like to take this opportunity to clarify some information regarding our products and services.
We offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.
When signing up for our product you agree to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail (Automatic e-mail stating the date and amount of the auto-renewal.)
Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.
Please contact us if you have any further questions or concerns about our products and services.
-Best regards,
MyPerfectResume
Very useful website easy to use and create professional quality resume. The cancellation process is an easy. However my service rep Josiah was quite helpful and efficient with providing new promotional offers. I'm thinking on reconsidering subscribing to the new promotions..
Hello, Sukee -
Reviews like this really make our day!
Thank you for trusting us with your resume. We’re beyond thrilled to hear that our agent Josiah was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
Great Experience. Even if you want to pay for the trial and write up "Your Perfect Resume" it is so worth it.
Very professional people to deal with especially in live chat.
Very professional looking resume with wording that can suit any position on the planet. You can customize and really make a "perfect resume". Spend a few moments and try you will not be disappointed.
Hi Carla H.,
We are so happy that you had a good experience with our site and service via live chat. We wish you career success!
Best regards,
Anna
MyPerfectResume
This system was clean and helpful with many add ons that made the perfect resume. I love that it compares key words for your desired job and shows you what to correct or work on to make your resume stand out
Google search showed amazing star reviews that made this site stand out for resume creation
Clean lines and colors that felt like it represented my personality while being professional enough for a resume
We appreciate you detailing your overall satisfaction with our services, LL.
I needed to make a payment to use my suspended account. When I called, I wanted to only pay the $2.95 offer for the 14 day trial. The Sales Rep informed me that he was going to speak to his manager and get me the 14 day trial at $2.95 and an indefinite 50% off discount on a subscription after the 14 days is up. So, if I decided to keep my subscription, my monthly payments would only be about $12 instead of the regular $35 monthly payment. And I could cancel at anytime. Overall great experience.
Hello, Ivy:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I had a very pleasant experience with him. I told him I called to cancel many times and he still tried to boost sales. As a manager in customer service I appreciate this and feel he should get a raise for his great efforts. I did not continue my subscription because I only planned on having it for a little while. Thank you for your site to help me build a better resume.
Kelly, we're glad to hear that we could help you build a better resume! Thank you for being patient with our agent as he tried to explore all options for you. We're sad to see you go, but we thank you for sharing your pleasant experience!
I would give 0 stars if I could. I was scammed out of $23. Don't use this site. I applied for a trial. I felt fine spending the $2.83 to use the service. Suddenly I was locked into a year long membership where I'm play $23 a month? Tried to cancel twice via the website, but you have to call to cancel? You're going to be routinely charged if you use this service. When I called they would only give me an $11 refund despite not having used their services more than the one time. Utter bull$#*!. GIVE ME MY MONEY BACK
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Nothing in this life is perfect. Upon review of my final draft, I noticed a minor formatting concern. I called for help and customer service fixed it straight away while explaining to and teaching me how to fix if it should happen again. It was a breeze creating a really professional resume and I recommend these folks to anyone who needs a resume!
Hi Georgina,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
STAY AWAY
It says its free, but when you do all the work on the resume and what to print then it asks you to pay a little fee of $2. But once you enter your account number they will start charging your card around $34 monthly. They refused to refund, wasted my time over the phone and said i had agreed to a subscription which i had not at any point! Its a scam
Tip for consumers:
stay away its scam
Products used:
one resume
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Erma, thank you for that great review! We are glad to know your students were able to create their first resume with our service, reviews like this change the way we do things for you. If you need anything else, just contact us, we got your back. Thanks!