MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
Different style resume templates to choose from. Very easy to follow. The only part I didn't like was that you think it's free until the end when your resume is complete. You can't print it unless you pay and join.
I like using your product. I do not feel a need to a subscription when I attain a job. Make it feasible for people to use and purchase. As my Dad always told me "It's better to make a little of something than some of nothing". I help a friend out from time to time and I offer using this site but they don't want to pay the price. There are FREE resume sites out there. Just saying.
Easy to use. Like it.
Needed resume on file
We're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Bruce.
I believe they use nothing but deceptive marketing! They don't tell you there is a fee and that you can't print your resume unless you pay the fee until after you have spent the time and have everything entered on their website. I would be willing to bet that all these nice fluffy reviews on here are from employees of the company!
Hi Linda,
Thanks for reaching out to us. We're sorry that you feel this way about our membership options. The following serves as a guide which may clarify any doubts you may have regarding your account:
Keep in mind that MyPerfectResume is a resume builder that gives the user a chance to try our service prior to commit to a full access subscription. Once you finish editing your resume, the service allows you to download the free text version of the resume or save it in your account for further review. The options for emailing, downloading and printing the resume in Word format are part of the full access subscription. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Thank you
Used free trial to build a resume for my teenage daughter and now see they are deducting a regular amount of money from my credit card. So sick of dishonest scammers like this. So far I have paid $400 and received absolutely nothing as I don't use the service. DO NOT USE
Greetings Tracy R. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. You can contact us directly at customerservice@myperfectresume.com if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
My Perfect Resume
This company makes money by putting in fine print that they will automatically renew your subscription and continue to charge you without your authorization. Other services do this as well after a trial run, but I was not aware that I had to do this here because they don't make it clear that that is going to happen which is deceitful and bull $#*!. I hope they make it more clear to other customers. The service itself was also mediocre. I had trouble with spacing and alignment and finally had to settle on sending in an uneven resume. I will never use this site again.
Greetings Hannah E, we very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal, four different statements in every single process of the purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message as well through here.
Best regards,
My Perfect Resume
This website is totally set up to scam people. You must be careful if you decide to buy a one time use of their service. You automatically sign up for a subscription no matter what, and you have to call and cancel to not be billed monthly for $25 or more. I highly recommend not using this service. I am in talks with my lawyer about suing the business.
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I searched for resume templates to update my existing resume and my perfect resume popped up. It was easy to use and at the end it said that I could download my resume for 2.99 fee which I paid and downloaded my resume. Today there was a pending charge of 23.99 on my account. I did not sign up for a subscription like the women on the phone said. I despise companies that do this to people and can not imagine taking advantage of people already struggling. This company would have continued to take my money without my knowledge since they sent no receipt or email for the charge. The only reason I noticed was because thing are so tight right now. I had already paid for my use of your service and suggested you to other people who now have to also cancel their cards. If you use this company they will steal from you. Even though I "cancelled" online and on the phone the email they sent afterwards shows they clearly plan on charging me again.
So I just recently been doing a full check of my finances and I noticed that for the past couple of months I've been getting charged $25; I realized that I signed up for My Perfect Resume's trial version back in February. I'm kinda strapped for cash right now, so I called to cancel my subscription and see if it's possible to get a refund as I had not been using their services. The guy I talked to, Roman, was absolutely helpful and understanding of my situation, and went above and beyond what I had asked for. Not only was he able to help refund my charges, but also gave me some pointers as I continue my job search.
Needless to say, it was a smooth and incredible helpful time.
10/10, would definitely use again.
Hello, Nathan -
We’re beyond thrilled to hear that Roman was able to assist you with your refund request and was able to provide you with excellent service. We’ll be sure to let him know all of your positive feedback. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I gave it 4 stars! I LOVE everything about this site, except that at some point, I tried to go "back", and it erased everything I did, with no warning. Would have been 5 without the headache. I didn't see a save option. Would still use again!
Thank you for sharing your feedback and for giving us a great rating.
It was simple to use, yet I'm very cautious that I'll be unable to cancel this agreement. I see no reason that I will need this website beyond this resume. I'm not sure why you don't simply charge for the resume's at the time they are made.
Thank you, Anthony, for the amazing review and for giving a 5-star rating!
My initial call to customer service didn't go well. I hung up and called tech support, fortunately for me, Herman answered the call. He provided polite, professional customer service. He patiently explained myperfectresume, the value of full access and he walked me thru the trial set up. With the stress this world has to offer, it was a pleasure to work with your employee who's whole goal is to provide customer satisfaction. Thank you Herman for taking care of this customer. Your a example for others to follow.
Hi LM,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Herman. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
It's been a long time since I had to dust off the old resume. This step by step process was great help in getting to focus where I wanted it. Lots of choices and ways to customize it. Only thing I would change is the ability to size and space the individual sections. I loved the success meter at the bottom of the screen that showed the strength of my resume as I worked through it. Had to call for help at one point and got right through to a live person who talked me down off the ledge when I thought I had lost it all!
Hi Catrina, we love your review title! Reviews like this one make us strive to deliver the best of the best for you. We are happy to know you had an excellent experience with our services. If you need anything else, just contact us, we’re here for you. Thanks!
There are various templates to choose from with different job industries! There are some great action words you can choose from in order to boost your resume. Last, but Not least, you have access to personal resume technicians such as Mary or Victor, whom are patient, courteous, and bilingual (Spanish)and who are ready to make your experience much easier in formatting, and resume overview. You just can't go wrong! Highly Recommended!
Hi Jacqueline, thank you for that outstanding review and for recommending us to others. We are happy to know that our customer care experts were able to resolve everything for you and that your experience with our service was excellent. If you need anything else, just contact us, we got your back. Thanks!
The services available are amazing. Unfortunately I had an issue and needed to cancel my account. The gentleman I spoke to over the phone was able to solve all of my issues in a timely, polite, and professional manner. This is the way customer service should be done. Thank you so much for being so amazing.
Hello, Krissy H:
You're very welcome, we're sad to see you and we'll miss you! Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
The site was useful, no doubt, but your approach is deceitful and misleading. Offering the work as 'free' only to incur a mandatory charge for a viable final resume is scummy at best. And then to mandate a subscription instead of a single time download or printing fee is a tactic I can only call predatory.
Hi Cody,
It is never our intention to be deceptive with our pricing and apologize if you felt that this was the case. The basic text version of any resume created can be downloaded free of charge and both our site and our templates are free to use. However, our premium services do incur a cost.
Just spoke with Jose, he is very polite, patient and has willingness to help. Was talking to him and forgot that I was on an international call... Will recommend My Perfect Resume to my friends and colleagues looking for great professional support. Thank you, Jose... have a great day ahead!
Hi Althaf,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was ready to pay a recruiter for help to get my act together, literally. My Perfect Resume eliminated the burden and left me truly proud to have an updated resume to apply for some exciting positions. I don't think the price structuring or communication is good at all. Free to build, but $ to download is a weak communication strategy. Now, I have to worry about going into the account to cancel when I would have rather have access to learn more.
It said it was free and offered a ton of options, but in the end it was not. It is not the money that bothers me, its the Free messaging to get user, then asking for money to use what has been created. Really needs to change because I am hesitant to recommend to my friends and colleagues.
We are glad it was easy for you to create your resume, Julie.
The site is very comfortable but there should be more subscription options. The ones offered are too expensive, considering the fact that this is a site to help people find jobs... so most users probably can't afford to spend $80 up front plus $5 a month... or $24 a month.
We want to thank you for sharing your feedback with us, we are always open to new suggestions on ways we can improve, Svitlana.
I understand you're a business; but for people trying to find a job right now, $24 is an expensive undertaking in this critical time. I appreciate the ease with which I was able to make a resume, but man I'm low on cash and falling behind on bills, and for access to creation of one sheet of paper, I just am unsure of the morality of it. Hopefully it was a worthy investment. Thank you.
Thank you, Matthew, for taking the time to write this review, your feedback will help us provide an even better experience for our customers.
I found this site easy to use, gave good tutorials, and was quick at helping me write up a new and presentable resume. Called in to customer service and the rep was fast, friendly, and able to help right away. Well worth the $3 for a 2 week trial membership.
Hi Stephanie, thank you for that awesome review! We are happy to know our agent was able to resolve everything for you right away. If you need anything else, just contact us, that’s what we are here for. Thanks!
I find it really frustrating this website shows when typing in Free Resume Builder into google. What I find even more-so annoying is it lets you build your resume then BAM hits you with a $30 Fee! I will most definitely be cancelling. This is just bad business and greed.
Thank you for sharing your feedback and we regret to hear that you feel this way, Noah!
We are in fact free, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
It was super easy, not hard to follow. I had the best resume ever in no time at all and my cover letter looked terrific. I'm so happy for this web site. No kidding just the best. They cover every career with the descriptions to match. The wording was perfect.
Hi Serena,
It’s great to hear that you’re pleased with your job-ready Cover Letter. We’re here to help jobseekers get their Cover Letters ready so they can focus on getting the right job. Thank you!
Very impressed with the website. As a Director of Human Resources, I would highly recommend myperfectresume to the first time job seeker as well as the veteran in the work place seeking new direction on their job journey. Wonderful customer service. The representatives did everything they said they would do on the website... from signing on to cancelling membership within the 14 day trial terms... When I have to - I will come back to myperfectresume. God bless your efforts
Hi John:
Wow! Thank you for that outstanding review, we greatly appreciate it. We are very happy to know that you liked our services and would highly recommend them to anyone. These type of reviews makes us work harder to deliver the best of the best for you. We look forward to assisting you in the future. Please feel free to contact us if you need anything else.
Best Regards,
MyPerfectResume
No help at all other than a format and that was not even correct. Could have gotten better help for free just about anywhere. I tried to cancel the service and they still charged me. I re-cancelled service after disputing the most recent charge back in March only to find that I was still being charged continually for the last 6 months! I have cancelled service for the third time now! I hopefully have them completely blocked off my account now.
Hi George,
We apologize for any confusion this may have caused. We’re sorry to hear that your experience with us left you wanting more. There’s anything we can do to help, please let us know and we’ll be happy to assist.
Thanks!
Hi, I went on your site to find a template 12-11-15 that is it, I agreed to pay the 2.95 a couple weeks ago and was withdrawn from my account. I didn't see where this was agreeing to pay a monthly fee! I just checked my bank account 12-26-15 ( 15 days later) there is a pending transaction over 35.00. I never even received an email that this was going to be taken. I would like the money returned or stop transaction
Anna B. [MyPerfectResume Rep] Tiffany L, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is provided as a feature of the 14 day subscription on the sales page. This information is available as well in the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel the active subscription. Thiscan be made by phone (is listed on the bottom of the page), live chat, email and self-cancellation in your Account Settings. As well we answer social medias reviews to assist our customers. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can send me a private message and I will do the best to address all your concerns.
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Jill M.,
I’m very sorry that you have had this experience with our service. We understand where you are coming from and we appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Thanks that you found the site easy to follow. We wish the best in your job search!
Best regards,
Anna
MyPerfectResume