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- Backed by the National Science Foundation
- For Business
MyPerfectResume has a rating of 4.0 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
They have cheated me of $270 for 6 months, they have not send any invoices emails at all with the fees that they charges, I am totally unaware till I see it on my bank statements. I am lodging a police report on this company. I did not sign up for their services and have not once log in to their system after the initial one which I have cancelled, they retain your card details and continue charging you, so if you are not scrutinising your statements, you wont see the charges at all. Please do not be like me, do better.
Very good and easy to use for my needs. Nice ui for the chat and very responsive the guy that i just spoke
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Tip for consumers:
Seeing legitimate reviews!! I looked up the site before purchase and it's been rated 4.6 stars for God knows what reason. Probably people leaving reviews BEFORE they get scammed because it was a very easy way to create a resume template. DO NOT USE THIS SITE!
Products used:
Online resume template for $1.95
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
It's only after going through the entire resume creation process AND creating a username+password that it asks to charge you when you attempt to download a Word copy of the resume you just spent time creating. Find a basic template on a better site unless you really want to pay for an unhelpful interface.
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. We are here to assist you.
Thank you,
Customer Service Team
My 14 year old daughter needed to print the resume that she made for "free" through this service, so I offered to foot the $1.95 it appeared to cost to print. Unbeknownst to me, my payment information was kept and I was subscribed to a service for $34.95 every month that we have never used. When I called and got through to a service rep, there was no apology or semblance of understanding that they had stolen $160 from me before I caught on. Yes I should have checked my credit card statements more thoroughly, but any legitimate business who charges for a service would refund if said service was not needed, used, or communicated to the "user". I am VERY disappointed in this underhanded business scheme. NOT recommended.
Tip for consumers:
An email confirmation/reminder/notification that a recurring monthly $34.95 would be deducted from my credit card would have been professional, fair and useful.
Products used:
Printed one page.
Hello,
We are very sorryto know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
It is $25 a month and is very hard to cancel the subscription. I canceled online and they still charged me for two more months after that. Also, their number never answers the phone to help you. Yes, it creates a resume for you, but it takes all your money! Don't use this.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from Trustpilot asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I signed up for the free trial to maximize my resume in late October 2023. It worked great! However after I believed to have unsubscribed from the membership, I was unknowingly charged $34.95 CAD for 3 months afterwards! I realized 3 days after the most recent payment was taken out of my bank account and contacted support. They were only able to refund me about $17 as that was equal to how much time was left on my billing period (?) and I am not unfortunately out nearly $80 that could have gone towards something more necessary.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Easy to use, I recommend using their suggestions you can edit from there. I got the first job I applied for. Infact they removed their weakest link just to give me the job they started me out at a much higher wage than they normally do and started me out with 2 weeks vacation off the break.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Had a little difficulty getting to a site to change my account status. Finally got a contact us site and Kevin introduced himself. He was courteous from the start of the conversation and I felt no negativity when I stated I was closing my account. He was quick and efficient through the process and assured me the account was closed. I would just like to add the whole process from setting up a resume to closing out my account was awesome. I appreciated the low cost, the assistance and guidance and the consistent ability to contact "my perfect resume" when I needed help. Thank you. Your company will always come highly recommended from me.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I recommend My Perfect Resume! The system makes it super easy to build up a Resume. Takes you by the hand. And their Customer Service is awesome! I talked to Dereck & he was super helpful, they even offered me a better deal & that's why I decide to keep the system for longer!
Hello,
We’re thankful for the amazing feedback you have given us! We appreciate the positive review!
It was very helpful!...
Very Friendly Associates and offering the best deals available to my needs!...
Great Experience!...
Thank you again!...
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I have been sensitized on how money is charged on my perfect resume which I didn't know.
Hello,
We want to express our gratitude for your feedback, as it plays a crucial role in our ongoing efforts to deliver the best possible service to our valued members.
Unacceptable errors from the billing department; my account was overcharged on two separate occasions! I understand mistakes happen, and was willing to be forgiving of the second occurrence; but the poor service in handling the issue from their customer care dept. has me not only never wanting to do business with them again, it's also encouraged me to make sure none of my friends, family, and even acquaintances hear about my experiences in hopes of potentially saving them from anything close to an experience like mine.
Tip for consumers:
Save yourself the hassle of dealing with the fraudulent charges. Skip this ☝️
Products used:
Online services
Hello! We want to offer our sincerest apologies for the negative experience you’ve had with our customer service team. At MyPerfectResume, we strive to provide a service of excellence, including treating our customers with respect and with their interests in mind. We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer’s feedback is vital for this success.
Mr. Bethel was a huge help in meeting my requests. Kept good energy throughout the call yet still held company standards and suggested products. He felt my vibe and did not push them on me and instead met my needs. I thank you for making the experience simple and easy.
Wow Boueta! Thanks for the thumbs up!:-) We're ecstatic to hear that Bethel was able to address your needs! We appreciate your positive energy!
We purchased the $2.95 charge to process of a single resume and only used MyPerfectResume.com the one day. We find that we've now been charged $23.99 for the last 3 months. They are another company that gets you into an automatically repeating charge that isn't clearly indicated on their website. They agreed to cancel the account but only after offering us a continued discount price of $12.99 a month and then $4.99 a month, but unlike the other reviewer they never offered to return the charges already on our credit card. Another reminder to check very closely the fine print before paying for anything on a website you haven't worked with before.
Tip for consumers:
If you use them make sure to watch your email for the information on the automatically recurring charge and cancel if you don't want to be repeatedly charged.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
Not worth your time or money. They make it impossible to cancel your subscription so you end up just paying and paying for something you don't use. The "award winning customer service" has never answered my emails or phone calls. Likely because they know I'm trying to cancel or they just don't answer. This is definitely just a scam with resume templates as the bait. Avoid giving them your card info. My best advice is to call your card company and have them flag charges from them and not allow them to process. Seems to be the only way to avoid getting charged. Just stay away from this site
Tip for consumers:
Don’t!
When I signed up for the site, I made it clear to cancel my subscription at the end of the month, not be billed every 4-weeks. I work two part-time jobs and am unable to check my bank statement on a regular basis.
I was finally able to go through it in full and discovered they have been charging me not to my knowledge for the last 5 months. I've received no notification of billing in my email, text, or though the site itself in the form of a receipt. They've just been taking the money from my account without notifying me in any form.
I tried to request a refund and they only offered me 50% of the last month, that's unacceptable as I haven't even used the site since signing up. I know this seems like a case of being absent minded. But I am certain I made it clear to end my subscription at the end of the first month, so I haven't been looking for it. It's extremely unprofessionally to keep charging you without notifying you, almost criminal.
Tip for consumers:
If you use the site to make a resume cancel it as soon as you're finished.
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
This site is a scam. I remember signing up for a 2 dollar trial. It's all good right? Wrong. They charged me a monthly fee of 34 dollars, twice. I kept sending them email and calling them asking for a refund. They kept generating automatic responses and one of the customer service spoke promised me a refund, but still no refund. I'm tired of waiting. 68 dollars is a lot of money and they are committing a crime, and they should be caught
Tip for consumers:
Stay away from this site. If you need a job, talk to people you know. Do not trust strangers
Products used:
I end up using their resume services. It’s useless and expensive
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I so appreciated the customer service from My perfect resume! Both my husband & I are looking for jobs, and they have worked with us to help us be able to utilize their awesome resources for crafting cover letters and resumes, within our tight budget constraints. I found the site easy to use, and the results were beautiful! Best resume yet!
Thank you ever so much for really caring and trying to help.
Sincerely
Pam
Tip for consumers:
Generate the resumes you want and be sure to put the renewal date into your phone as an alert so that you can cancel prior to the next months charge if you want to. Also remember that you can create resumes for more than one person too, and don’t forget to explore interview preparation info as well.
Products used:
Perfect Resume computer application with resume & cover letter help
Thank you, Pamela, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
I have been charged roughly $100 over 3 months due to a recurring subscription.
The terms of the recurring subscription are only mentioned in the fine print when you sign up for the trial. This company has managed to sign many users onto monthly recurring subscriptions this way.
The chat agent will conveniently disappear whenever I ask if a refund is possible.
Tip for consumers:
There is recurring billing after the 14 day trial
Products used:
Resume builder
Our apologies for any misunderstanding, Jay, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
I have never met an online company that was pleasant, kind, and understanding when it comes to refunds until I met myperfectresume. I'm currently in a financial rut and was unaware of the monthly subscription price at the time, so I sent the site an email asking if there was a possibility I could receive a refund and the help I received went above and beyond my expectations! I was able to quickly get on the phone with a representative and he told me that they would be glad to refund me the amount and they surely did! He also gave me more information concerning cover letters, resumes, and more. He even offered me a discounted monthly subscription price if I wanted to stay longer with their company in order to create a cover letter. When I tell you that was one of the best customer services I have ever experienced, I truly mean it. That guy did an awesome job and I was glad that I got a chance to speak to him.
Tip for consumers:
You will love it! Take advantage of all of their service options. Create a cover letter. Go above and beyond.
Products used:
Resume
Reviews like this make our day! We are pleased you had a great experience with our Customer Service Team and our builder!
I called in to cancel free trial and the representative told me about other options, I declined and I ended up with an additional charge on my credit card for a monthly subscription. Called back the next day to dispute and they will not give full refund. Clearly a scam. Do Not Use!
Thank you, Daphne, for taking the time to bring this to our attention, and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so please contact our Customer Service Team using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
I tried to cancel my service after the first month since I got the job; I got changed a few extra months so I called customer service to see what happened. The gentlemen I spoke to, Ivan, was friendly and very helpful. He took great care of me and got a refund submitted for me without any hassle or being pushy. 10/10 customer service.
The website itself was great too. It was really easy to navigate and to insert all my information.
Tip for consumers:
Great tool that helped me get the interview and got hired as well. There are tools that you could continue to utilize beyond making your resume but that was the only piece that I used. If you’re going to cancel, at least wait a little and pay for your first month. If it helps you advance your career, it is well worth it and they deserve that for setting up this great platform.
Products used:
Resume builder
Kudos on the new job, and thank you for sharing your experience. If you need anything else in the future, we'll be here for you!
Gain trust and grow your business with customer reviews.
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hello,
We are genuinely sorry for any confusion. We want to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are committed to changing your mind about us and ensuring you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team