- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
Price is a little high for the 1 month but layout is easy and understandable and is worth it for lazy people like myself, however I have the money to do something such as pay this much for a resume, others may think paying this price is crazy so I think lowering the price or making another lower price option for fewer days or downloads may get more buyers who have less money.
The site itself is a fantastic idea for anyone requiring assistance to present your best in the search for gameful employment. Even though I decided to cancel my membership before the trial period end, the representative was most helpful in this process and exhibited great professionalism.
Hi Sheila, thank you for that amazing review, it is greatly appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
The website was easy to use and walked me through options and sections of the resume. I encountered a problem after I submitted payment. I was logged out and unable to log back in! I called the number.
Eduardo was very understanding and helpful. He persisted until the problem was solved. My new resume looks so professional. It contains the skills employers are searching for. Many thanks for your help and your website.
Hi Debra,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Eduardo and how she was able to provide assistance with your request. Thank you for that awesome feedback.
This very nice woman helped me to get my refund, for I didn't know the site came with a monthly payment. She was very patient and kind. Only didn't give 5 because of the monthly payment in the first place.
Hi Nathan
We are exited that you were satisfied with our service. We are committed to providing great customer service.
I am a first -time user and had a number of questions... Ali was so patient, gave clear, detailed instructions, and helped me with every single question/issue. Thanks to him all went so well and I am very appreciative. Virginia
Hi Virginia,
Great to know how pleased you are with our Customer Service. We appreciate your feedback about Ali and how he was able to provide assistance with your request. Thank you for that awesome feedback.
Excellent product. This is my first time using it and I am very happy. I would recommend highly to others. I was able to quickly create the best resume of my life. Highly intuitive software. It is clear you have some very skilled and smart people on your team.
Thank you for sharing your feedback and for giving us a great rating.
So easy! I know I am an amazing employee, but my resume never feels like it fully reflects it! I was proof reading through it and thought to myself "this is so good its elevated my applications"
10/10 would recommend!
Thank you for sharing your feedback and rating us five stars!
Crystal was fantastic. I called with absolutely every intention of cancelling and tried to say no multiple times but I ended up staying; not for the service but because of Crystal. I laughed, I cried, and in the end I paid you more money. That's a good sales person.
Hello, Marc:
Reviews like this really make our day.
We’re thrilled to hear that Crystal was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your positive comments.
Thank You, sO much! This was so easy and this resume makes me sound way better than just a "nursing home" nurse. This sounds like a nurse who knows her job and all its complexities it involves. Wow! Thanks again.
Thank you, for sharing your feedback and for giving us a great rating.
Efficient. Took the thinking side of writing out and done it all for me. The variety of choices I could choose when displaying my resume was awesome. Honestly I hate writing resumes cv's I am so not good at it.
I was desperate and needed a resume straight away to apply for this job i had 24hrs to hand one in. Im not good at all with presentation or word clever. Just mad my life so much easier
Simple and easy to understand
We appreciate you detailing your satisfaction with our resume builder, Nigaire.
Phenomenal service with phenomenal support!
Through the use of MyPerfectResume, I had my first two job interviews! They were quick to make but captured parts of my own personality even I couldn't!
I'll be returning when i'm ready to take a further step in my career!
Hi Nicholas W.,
We are so happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
MyPerfectResume
The customer service representative that helped me was very friendly and very efficient. He had my issue resolved within minutes and I had a great experience talking to him. The resume and cover letter templates were exactly what I needed!
Hello Sonya,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume and cover letter looks now. We are committed to providing great and professional customer service.
Best Regards, Resume Now
I liked all the help getting everything in place. Guess the only thing I didn't like was not realizing I had to pay for it until the end, but maybe I just forgot. Still $2.95, I think is reasonable. Thanks.
We appreciate your feedback, Steven we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens. Paid up. NOw I just want to download it, and you're making me waste time filling this out and I can't find it. VERY ANNOYING!
I THOUGHT IT WAS FREE AND EASY. I APPARENTLY WAS WRONG.
Because I needed it. Stupid question.
Hey, Alty
Thank you for taking the time to share your thoughts, to clarify, we do not mislead our users as we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens.
You advertise that's it's free. So i started my resume, got all the way done and was asked for my CC#. I did it only because i spent so much time doing this. I will be cancelling my subscription immediately.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Horribly difficult to actually buy this product. I had to try three separate credit/debit cards for it to work, not because there was a lack of funds, but because this business is so shady it was flagged by multiple institutions.
We’re sorry to hear that you have not had a positive experience, Casady.
If you need any help with your account please feel free to contact our team ad they will be more than happy to review your case using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
I found the system through extensive research and was very pleased with the results created in less time than I would have imagined. The staff is awesome, Alex helped with a difficult problem and went the extra mile with great service. For the money and value offered, there really is not a better system on the market today, in my opinion.
Tip for consumers:
They DO NOT engage in deceptive billing practices, the person who said this likely did not do their due diligence to cancel the charge. From my own experience, this company has a handle on things better than anyone else and really makes a difference.
Hi Todd,
Thank you so much for sharing your excellent experience about the Customer Service provided by Alex. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
The customer service rep I spoke with was amazing! Her name is Victoria #730 or #703
She understood my concerns and took the time out to explain what went wrong. Come to find out it was actually something that I over looked, the most important matter was my refund and she made sure that i would be getting my money back as well as educated me more on what the site had to offer. She was AWESOME! Thanks Victoria!
Hi Natesha,
Thank you for sharing your experience with Victoria; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Upon surfing the internet 3 am in the morning, jacked up on cold medicine, and trying not to go insane because I needed a resume completed and ready to present by 9 am... I was about to throw in the towel and blame it on my severe head cold! That was, until I came across "my perfect resume". It truly is perfect! It presented everything I wanted to say in a professional manner, making me feel the utmost confident to present for a job interview a few ours later. Sick and all, I attended the interview, impressed the employer with my resume and landed me a new job, that has exceeded my expectations for a decent rate of pay... Much love!
Hi Cindy K,
Congratulations on your new job! Thanks for sharing your success with us and best of luck in the new career!
Best regards,
Anna
MyPerfectResume
Never really knew that I had a subscription and a chunk of money was being taken away every month. No monthly billing alerts, subscription email, etc.,
But the Customer service was extremely helpful and I think I spoke to Xavier who was kind enough to understand the issue and get me a partial refund.
Hi,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Unfortunately, I didn't jot down the person's name assisting me today but she was fabulous. She helped me with my original problem and went on to help me fix any other errors. I feel confident with my resume and cover letter. The site is easy to use. I have recommended it to others. Thanks
Hi Kimberly,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by our agent. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Service Agent Angel L. Was very helpful and personable. The resource itself has been useful so far, as well. I haven't yet explored all of the resources available, but so far, no complaints.
P.S. I did use the cancelation instructions which were provided. May have been small print. Got to look for the small print peeps!
Hi Andrea,
Thank you for sharing your experience with Andrea; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
It is not free at all. Typed it up nice and neat. Got to the end and had to pay $1.95 for 14 day preview... cancel at any time. Called my credit card company as was charged $ 1.95 plus $101.13 had to cancel my credit card immediately! Please do not use this site.
Hi PM,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
MyPerfectResume
My husband never signed up for this service and the got a copy of our information, they have been charging his credit card for over a year without us knowing as all the money was paid off and my husband thought he had cancelled the card. They refused to refund the money and his bank won't do anything for him. Evil company, they are fraud and used my husband credit card without our knowledge
Hello Amy F, we are sorry that you have had that experience with the service. This is how our service work. The client go into our web page and create a resume with our builder, at the end the client can download the final result in a plain text format for free but if the client desire to use our templates, designs and modern formats they need to subscribe for our service. Client input the credit/debit card information and need to agree to the terms and conditions of the same to be able to have full access. We offer a 14 days full access for an initial fee and we indicate that if the cancellation is not process within the 14 days it will auto enroll into the monthly access to not interrupt the service. We offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues, you can send me a private message or you can email me at customerservice@livecareer.com
Best regards,
My Perfect Resume
Created my 'free trail' to which I had to pay £3 to enable me to down load it.
Just noticed that they have then taken £25 pound from my account?... why?, if this is a free trial I never agreed to anything after the trail.
DISGUSTING
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $2.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at customerservice@myperfectresume.com with any concerns you may have regarding your account. We also send you a private message so we can assist you directly. Looking forward to helping you achieve a timely resolution.
Best regards,
My Perfect Resume.
Gain trust and grow your business with customer reviews.
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Thank you, for sharing your feedback and rating us with five-stars!