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MyPerfectResume has a rating of 4.0 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
MyPerfectResume was invaluable in helping me put together a cover letter and resume. I had no idea how to get started after being out of the work force for years. This is a great tool for anyone... whether needing to update an old resume, create a new one or just freshen one up so you're ready for what's next. I highly recommend MyPerfectResume. Great customer service as well! Thanks, Melvin~
They first charged me $1.95, then $34.95. This was not advertised. When logged in, you cannot find what plan you are on, or how much money they will charge per week/month.
I went through the signup again, and indeed in the fine print you can see the first 14 days are $1.95, then $24.95 per 4 weeks. That is not $34.95, so apart from tricking you with a weird payment plan, they also overcharge you by $10.
I have to say an email asking for a refund was answered, and the person stated a refund would be issued. Refund of $32.95 was indeed issued today (9/30). I did notice that there were 2 charges, for $32.95 and $0.65. The latter seems to be some transaction fee as it is a european company probably.
Hi Dirk,
We just confirmed that your refund was processed by Customer Service and is just pending your banking institution posting process. Let us know if you have further questions or concerns regarding our service.
Thank you,
MyPerfectResume
They just rob the entire money from ur account without your knowledge and for which u don't even get an email receipt but your bank will
Not fail to notify about the debit transaction. They save your card details and keep deducting money every 15 days. Be ware.! I have been cheated big time.
Hi Nikhita,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
Made it so simple for me to make 2 resumes for 2 different type jobs. Was hired 2 weeks after signing up, well worth the price. Called customer service, 3 minutes and problem solve. Thank you. Jesse M
Hi Jesse,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We are thrilled that you were satisfied with our service and with our customer service. We wish you the best with your new job.
Starting with the positives, the process is simple and they do provide a training-wheels approach to quickly churn out a resume that looked great on screen, with recommended keywords and examples that line up with the job you may be applying for.
But.
If you have microsoft word, or literally any other word processor, you are better off using that. For the bargain of $1.95, you can finally use the resume you built! (Oh, but "after 14 days, auto-renews $24.95 billed every 4 weeks".) I don't expect everything for free, but they don't even mention this to you until you're ready to print/download and be on your way. They profit off people in a time crunch and suck as much as they can from people not going through their intensive cancellation process
We are very sorry that you feel this way about our product and the available options. We are committed on providing great customer service. We take all feedback very seriously. You can send us an email to customerservice@myperfectresume.com or call us to our toll free line 1-855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
The customer service people were very friendly and very fast. As soon as I called, a representative answered and helped me fix my problem within minutes. Something that could have been so stress full was fixed right away.
Hi Daniel,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
As far as help with writing the resume I think it is a great place to begin. Lots of good ideas and ways to tweak what you already have in existence if this is NOT your first time. Have not had a billing issue as of yet and am sensitive to these things so I will be on lookout after reading some reviews. However, their customer care onsite service was excellent. Very sweet, very patient and ultimately helpful.
Hi Leanne, thank you for taking the time to review our services. We are happy to know that our experts were able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
Yeah, you got to be f***ing joking. I don't remember signing up with the intention of paying $25 a month for this. Low and behold, $25 fee. They must just show you the trial amount, because no way I would have signed up if I had realized the larger hidden fee. Called customer service, garbage. Was hostile towards me after my complaint. 0/10 would not recommend.
We're deeply sorry to hear that you feel this way about our company, Sean! We'd like to help you address your concern so you can have a great experience with us, please contact us in order to better assist you with your inquiry at: https://www.myperfectresume.com/contact-us
Got a one off invoice for $3 to download my resume. Then three weeks later got a $35 bill because somehow I had been joined to a monthly subscription. Tried contacting them through the website 4 times and have heard absolutely nothing. $#*!ing scum.
We regret to hear this, Pietro! Please know that when you signed up for our product, you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.
I called to cancel my subscription but ended up staying on board. The representative made me feel important and also pointed out useful things I didn't know about MyPerfectResume. I would definitely suggest this to anyone seeking employment.
Hi Shane,
We're happy to know that you're still trusting us for your employment-seeking needs! We genuinely appreciate you taking out the time to recognize our customer service agent and for leaving the positive review!
I didn't see anything advertised about having to pay. Pretty low having people do all the work of creating or editing their resume, only to charge them in order to access it any way. Premium services I could understand charging for, but not telling one ahead of time that myPERFECTresume is not a free service, especially now in the days of paid subscription word processors, is tantamount to theft in my opinion. Shame on you.
Hi Ryan,
We apologize if there was any misunderstanding. Our site is free to use as are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
The only negative was that, it appeared the first template would be free. After spending a good amount of time updating my resume, I felt pressured to buy. Especially, since I just spent so much time on the site. The templates and word options were great. I like that you can save in various formats too. Added bonus.
It came up in my search and the site was so easy to navigate. Time is of the essence for working professionals.
Time to find my next exciting adventure!
We’ve taken note of your feedback and it’s much appreciated. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that, Tracy.
Limited number of edits - had to ask them to enable my account to make a few changes, specifically 2 changes, then locked up again.
Lets you download as Word. Doc file.
However, the formatting is such that any text changes do not keep the bullets lined up. No way to remove bullets without destroying format of document.
I only lost 1 afternoon and $2.95 - lesson learned.
Tip for consumers:
RUN AWAY RUN AWAY!!!
Do not use this site
use free templates - much better
Hi Christopher R.,
I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and customer satisfaction. We take all feedback very seriously. It will be forwarded to our Marketing Team.
If you need further assistance, I would appreciate if you would contact me directly with the email address you used to create your account so I can take a look on it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
MyPerfectResume
It's not fair what you're doing. People think that the preparation of resume is free, and after a few hours work, it turns out that you have to pay $ 1.95 to download the file. Everyone pays, but most frequently forgets to read the small writing at the bottom of e-mail that automatically you are subscribing this service and fee increases to $ 25. In this way, you took me 105 Polish zlotys. It's a lot of money in my country. You should be ashamed, because your offer absolutely isn't worth so much.
Hi Adam,
We are very sorry that you received the wrong impression of our service. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
You advertise "free" templates, then hit us up with a charge after we're done. This is a great tool; no need to be sneaky about it. Be upfront!
Assuming you let me cancel as promised and wipe my data I will be satisfied.
We appreciated the feedback, William.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
This website has every tool needed to make a neat and professional resume along with anything and everything regarding that aspect. I've used it twice now and have landed with multiple job offers all over the country. I am very thankful for this.
Hello, Brian:
We appreciate the positive feedback and thank you for trusting us with your resume, we're happy to hear about your multiple job offers! We hope it makes all the difference in helping you get the job you desire.
If I could give zero stars I would! I made sure I cancelled before the 14 days was up. One week later my account was rolled by these thieves! When I called back Angel told me my cancellation was in the notes and he doesn't know why Vincent didn't cancel! I will be contacting an attorney because you can not just take unauthorized money from people's account!
* MyPerfectResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Christie,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
Your product is overpriced. Pure and simple. These tactics of "50 percent off" and then "my special price" further aggravates me. I snoozed and I lost out on a 2 week free trial. That's on me, but don't insult customers with a price margin you should be offering in the first place.
Hi Max,
Thank you for sharing your experience with us, Max. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Your site advertises everything as free, but once we are finished editing/building our resume, it charges? That's false advertisement and someone of your marketing team should definitely fix that because you all are the first ones to pop up on google when searching "free resume template" and it is obviously not free
Thank you for sharing your feedback, Dan!
Please know that under no circumstances do we false advertise in any sort of way, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free.
We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
I don't know what else to add that has not been said already.
The way the site is set up gives you no real indication of what the REAL COSTS are. The first debit payment I assumed it was a one off, only to find a monthly charge. Spoke to someone about cancelling and was told they would do so... after one more raid of my account. Made sure I copied the whole conversation just in case.
Lesson learned.
Aaron, we are sorry you had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We have sent you a private message so we can further assist you in a secure manner.
Best regards,
My Perfect Resume
I liked the fact that it helps you build a resume, but don't even bother here. You have to pay to get your resume and even then it doesn't go through. I've had fraud prevention service call my cell today to tell me there was recent fraudulent activity on my card and so put a temporary hold on it. Stay well away from this site, as it's not really free.
Hi Sarah,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
I used myperfectresume and was pleased with the product. My resume opened the door for interviews which led to 3 job offers shortly thereafter. Thank you for helping me show my abilities in an effective way
Hi Craig H.,
Congratulations on your job offer! We are so happy that we were able to assist you, that you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
MyPerfectResume
I think the website should allow more flexibility in terms of being able to change payment methods and termination of the subscription without having to call customer service. It adds an extra step that is unnecessary.
Thank you, Paul, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Very user friendly. I would give it 5 stars but the automatic charge after your trial is uncalled for. I will be using this to get myself started though, and I really appreciate that it gave me a solid place to start.
Thank you, David, we're always open to new suggestions for improvement!
This company profits on the hope that you won't read the find print. Downloaded a resume for 2.95. I did not receive a confirmation email or anything, but the following month I started getting billed for $35.80. Unfortunately, I didn't catch it for several months. Just what the company hopes will happen. I paid this stupid company a ridiculous amount of money for 1- 2 page resume. DO NOT USE THIS WEBSITE!
In their response they keep saying "I'm so sorry you had this experience", but if they really were sorry they would change their business practices and refund the money they ripped off from people. Any positive reviews on this website are fake!
Greetings Lynn M, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. However there are no fine prints on the page we actually have it on bullets and normal font letters as well we do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I have send you a private message to see if I can be of further assistant.
Best regards,
My Perfect Resume
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Christine F.,
We are so happy that you liked our site, and that Melvin was able to provide good service. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
MyPerfectResume