MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
Everything goes very well but my concern is about the cancelation, i paid for my resume, why i got into a membership if i just need one resume and beside that i have to be pending to cancel within 14 days to avoid additional charge.
Could you modify that
I called in regards to my monthly payment to see if there would be any changes and was told by the young lady that helped me that my month to month payment would be locked in as long as continue with the service. She was very friendly and the program itself has been very helpful in my resume writing and job searches. Thank you so much!
Hi Connie,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with our website. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best regards,
MyPerfectResume
This is the second time I have let myself become involved with this company. All to do with cancelling subscriptions! You get to the end of the resume ( which takes hours!) only to fi d that it's NOT FREE. You have to pay to access it! So when you cancel they just keep taking the payments out. Last time I lost $50 -- this time it's a SECOND DEBIT of $2.95 -- even although I emailed them to cancel it after the first payment. BEWARE of this company.
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
If you are receiving another charge after the cancellation and the amount it's $2.95. That's our initial period payment and for what you are telling us we are under the impression that another account was created and that will explain the charge discussed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We will send you a private message through here to review your account and address all your concerns. If you have further questions you can just reply to our message or email us at customerservice@myperfectresume.com We will be more than glad to assist you.
Best regards,
My Perfect Resume
The Representative (Steven) was amazing! Provided excellent advice and support as well as highlighted valuable tools available through the website to achieve success! Would recommend to any in the job market based on support alone received from the Representative. They are there to help and serve!
Hi Kathleen,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Steven was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Excellent way to do your resume. I would recommend this site to all my friends and family. It is user friendly. And better yet it also assist with job search based on your resume! How cool is that. It was of great service to my needs.
Hi Diane,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Such pretty outlines! The skills and job descriptions were so helpful to me. I haven't had to make a resume in years and was SO lost. This made everything easier and make me think longer and more positively on what I have to offer an employer.
We appreciate you taking a moment to share your overall satisfaction with us, Malori! We are wishing you the best of luck in your job search.
Wish you would say up front that a purchase is required to get the resume when it's done. What a waste of time if you don't want to sign up to have a recurring payment. It seems that a one time charge should be an option.
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback.
It was fantastic. The reason I gave it a 4 out of 5 stars is because I didn't know there was a charge until the very last step. I understand why, because you need people to walk through the steps to see the value in your product. But I had a moment of "oh. Here we go", but the price was very affordable. Good product.
Thank you, we truly appreciate the four-stars, happy customers make our days brighter.
Spoke to Rosa in customer service who was very knowledgeable and pleasant to work with. Helped me to update my resume with ease. Also provided additional resource information. My Perfect Resume the perfect customer service that is lacking with other companies. I highly recommend them to anyone requiring assistance with updating their resume.
Hi,
You're absolutely right! We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important to us.
Hi P. T.
We are glad that you were pleased with how Rosa was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I cancelled my subscription and request customer service cancel my account. I provided the information via email to customer service, to have this cancellation done before the initial subscription ended, but my credit card was still charged.
I find this very depressing and disappointing, and you are not given a confirmation of cancelation.
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Took me 4 calls to get my FULL refund back. They took out $35 without letting me know and then only refunded back half. By the last call I almost coudn't control my laughter. They all parroted the same thing. He was going on and on about how an offer was only on the table for that day I had rung up 3 times previously on different days (thats how long it took to get my refund) and they all said the same thing. Oh well whoever gave them that script to read is ridiculous and I quite honestly feel sorry for them having to read it out. This review was all written out while the guy was talking as well. And I had time to make a coffee its laughable really.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I have been utilizing this service for sometime. Initially i used it as a quick and easy way to re write my resume. However I have had to continue using it anytime I need to update the slightest thing. For example my address. To summarize, I think the product is useful. But overpriced.
We're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Hall.
The first time I called to cancel l, it took 6 minutes before I gave up. The second time I called, it took 8 minutes for them to finally answer. Why can't I manually cancel instead of waiting 14 minutes for someone to finally answer?
Hi, Roderick! We apologize for the prolonged waiting time! We will take notes on your feedback and look into what modifications can be made within our team, so this may not happen again.
I am a college freshman and needed a summer job so I used My Perfect Resume to build a resume and write a cover letter. They offer a lot of good formats and great suggestions for content throughout the process. It is also very easy to use. After submitting the resume I built with this site I got a call back and an interview for a seasonal job. I had a very good experience with My Perfect Resume.
Hi Lee W.,
We are so happy that we were able to assist you, that you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
MyPerfectResume
I used this site once to make a resume a year ago. After using this site they automatically signed me up for a membership and have been taking fees out of my account that I used to pay for my resume. I had no idea until I was going through my bank app. After I addressed this with the company they pretty much let me know to read the fine print. If you want to be stolen from, use this site. (Scam warning, fraudenlent charges, identity theft, fraud.)
We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. You can contact us directly at customerservice@myperfectresume.com if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
MyPerfectResume
Kevin was extremely helpful today. I was close to leaving a bad review about the company and their hidden fee after the 14 day access but Kevin had amazing customer service and assisted me with my issue. I was able to get my refund and cancelled my account. Thank you so much Kevin, I hope all employees had the customer service like you!
Thank you for sharing your experience, Rick! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
They initially send you email confirmation of payment but never alert you by email for their consecutive withdrawals from your account. Done by stealth. Zero warning by email. Zero receipt by email. Zero payment confirmation by email for the many many charges they deduct without you knowing. I already lost 2 24.95 payments on my card for no reason. Dont get tricked by their hidden agenda and steal your money!, please read the fine print.
* MyPerfectResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Winson,
We would like the opportunity to clarify some of the information. The following serves as a guide which may clarify any doubts you may have regarding your account. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. We are very sorry that you have had this experience with our product.
Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution. We are committed on providing great customer service.
I like the website and the resume builder. But why lie about it being free. I am happy to pay. Why make the pricing confusing? They have a good product but I cannot give them my cc info knowing they purposefully lied about it being free. Again, I am happy to pay but after the lie about it being free, then the confusing pricing I cannot trust them to cancel my subscription when I am ready. Why be so dishonest? I am so disappointment because it is such a great site. Why do business like this? I would guess the owner is a former used car salesman.
Our free trial allows you to create and download a plain text version of your resume and cover letter using our examples and tips, Michael. If you would like to download, print or email a professionally formatted version of your resume in a PDF or Word form you will need to subscribe.
MyPerfectResume really makes it so easy to create an impressive resume! When I was applying for jobs a lot of the companies had a place to attach a resume and I didn't have one... I think that really hurt me but I had no idea how to make one that looked professional and gave the right verbiage... Myperfectresume was the answer! I highly recommend them!
Hi James D.,
We are glad that you found the site helpful in your job search. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
MyPerfectResume
After calling in to customer service twice,
Two of their reps could not get the formatting correct.
There is an extra blank line under two of my work history entries--and no blank line
Under the others.
The resume does not look uniform.
If I'm paying for a resume builder, I should AT THE VERY LEAST expect it to format it and not spend hours of my own time trying to remove a mysterious blank line; and then be told by two representatives that they tried a few things and could not remove that extra blank line.
The last rep I spoke with told me he was sending the issue in. However, I've had 3 interviews now, and handed in this resume that looks "almost right," when the very position I'm seeking demands of me to be detail-oriented. They will expect me to hand them a resume that looks visually uniform and consistent.
The reason I looked into myperfectresume to begin with was because I didn't want to have headaches over formatting my resume.
Greetings Jonathan F.
We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. You can contact us directly at customerservice@myperfectresume.com if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
My Perfect Resume
I spoke with Johnathan on the phone. He helped me get some of my money back as my card info was used for this site. He went above and beyond to get me two more returns aside the two he was already giving me. I appreciate everything he did for me. Thank you very much!
Hi Jose,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jonathan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was pleased with the website use and service, until I cancelled and 2 days later I see a withdrawal from my account $24.99. They claim that they had already taken it out before I cancelled. I had a free trial before. I did not even use any of the month of the $24.99 they charged. Once I contacted them twice they refunded me the money which was great. Thank you. I recommend this site to those who need to build their resumes. Just make sure to cancel right after you do it if you just want the free trial.
Hi Karla,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
The personalized review that they make you wait 48 hours for is just a generic letter giving pointers on resume writing that would be beneficial for maybe high schoolers writing their very first resume. It was obvious that no one reviewed my resume, because half of the "review" was just formatting suggestions which my resume already had.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please contact our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
An efficient service for producing a professional looking Resume or CV. I enjoyed the selection of styles to chose from and the ease of editing my resume to get the desired look without the headaches of trying to do this on your own. The suggestions offered are helpful in stiumulating further thought and expressing the real you.
Hi Shannon W.,
We are so happy that you found the site enjoyable and helpful. We wish you career success!
Best regards,
Anna
MyPerfectResume
I loved the format--professional, sharp, and effective. It was tricky moving sections (I wanted to move Skills higher on the page and couldn't). Don't try to edit your resume in Word. The bullets won't move and you end up with a big mess. I got a good job and thank the up-to-date polished format provided by MyPerfectResume.
Hi Vic R.,
Congratulations on your new job! We’re glad that you liked our format. We wish you more success in your new career.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Product team.
Best regards,
Anna
MyPerfectResume
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Thank you for sharing your feedback and for giving us a great rating.