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MyPerfectResume has a rating of 4.2 stars from 25,167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I noticed on my bank account a charge from you. I thought I had cancelled the account after we used it once. The man I spoke with was very helpful and cancelled the account and returned the charge to my card.
I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!
Products used:
I am using their resume writing system and job search features.
Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!
Jackie was so much help! She was very efficient and knowledgeable and personable. Also, she seemed to know what kind of advice I needed concerning others I'd helped in the past with their resumes. Thank you My Perfect Resume. I will be suggesting you for everyone that comes to me for job hunting assistance from now on.
We are lucky to count on Jackie!
I absolutely hate talking about myself. This compiler has made it so easy for me to acknowledge my strengths in an intelligent and well thought out way. Its a life saver if you're having trouble writing a good resume' Thank you for this service!
You are most welcome and thank you for letting us assist you with creating your new resume, Courtney.
Make it clear that it is a paid service before I spend time making my resume. Kind of conniving. Then you want to bill $35 per month after the 14 day trial? Who pays $35/month for resume services, that's someone's phone bill or food. Dang, if you didn't have me by the balls already I would be running full speed away from your website.
Hi Steven,
We do not intend to be deceptive with our pricing. Our site is free to use as are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
Amazing! Whoever made this program is doing a wonderful thing. Resume writing is such an intimidating and confusing process that requires many different skills that people don't have for their infrequent job search. Thank you so much!
Thank you for sharing, Anthony, it’s awesome to know how pleased you are with how everything turned out.
The only reason its 4 star is because it costs money. Very helpful but could help even more people for free. Many of the skills are almost the same thing or just worded differently leaving desire to be streamlined.
We appreciate your thorough feedback Daniel! Thanks!
Should be upfront about costs before people spend time building a resume only to be tricked into paying for it! Your website is the first one that pops up when you google "free resume builder" and theres no mention of cost until you're already done! Literally had to use my last 30 bucks to pay for this thing, should have been disclosed up front!
Our apologies for any inconvenience or confusion that this might have caused, Shannon!
We advertise as free because we offer a Basic Access account that allows you to download a plain text version of your resume.
If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
Loved my experience with MyPerfectResume. They made it very easy during a very stressful time. They immediately took care of cancelling when I called to do that. Will gladly recommend their service in the future.
Hi Laura B.,
We are so happy that you had a positive experience with our service. Glad to be of help. Thanks for recommending our site. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
In fine print they will charge you $35 without any email reminder. Only got $26 of that back after yelling at the lady on the phone and asking for her supervisor. As I now read the reviews, apparently they are used to having dissatisfied customers.
Hi S A.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
MyPerfectResume
When you get your resume built you will no longer be able to access it without putting your card info. The site even blocks you from going back. You can obviously tell anyone rating this 4 or 5 stars is fake.
oh and cancelling your account is hard also, they made sure of that. Very bad customer relationship building.
Hi Nada,
All comments and reviews presented on this site are freely made by our customers and users like you, therefore, we value the individual experience of each user. Although our mission is the total satisfaction of all our customers, we value when users disagree with our business practices, or our product and/or customer service experience. We welcome your contribution and its used to improve our customer's satisfaction, because it give us a close look at opportunities to growth and ways to improve our service and products.
Thanks!
Just to let you all know I emailed customer service early yesterday Australian time. It amazes me that they can trawl complaint sites and respond to try to protect their shoddy brand but won't answer an email. As I said before Buyer Beware
We are sorry that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
Expensive, lacks flexibility, templates are not compatible with many systems which I recently found out through employers and recruiters causing me many missed opportunities. Frankly, it straight up just makes me look bad and unprofessional. Lastly, it does not translate well in Word doc format. I have been trying to get ahold of customer service for nearly 2 months and I received one reply saying that I should email my resume directly to the employer... you can't do that with almost any job postings - that's not how the application process typically works... after that, I got ghosted...
We're very sorry to see that you view us that way, Christina, as we state everything up-front so our users can be aware of the types of services that we offer.
To clarify, once you select our 14-day trial plan, you’re automatically enrolled in our subscription service, which we let you know at this stage that you may cancel at any time. In addition, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge the card on file every four weeks at the regular price of the subscription.
The auto-renewal information is listed in multiple areas like in our sales page where all of our plans are displayed, on our payment information page where you actually enter the card details, and finally on your welcoming email which details your 14-day trial purchase as well as your new subscription.
We hope that all of this information helps clear things up and if you need help in the future, please do not hesitate to contact us directly using the link provided below, as we'll be very happy to assist you personally with anything related to the builder or your account.
Contact Us: https://www.myperfectresume.com/contact-us
Best service for job recommendations and resume services! After graduating college it was overwhelming trying to do many things at once but MyPerfectResume made my life a whole lot easier. Definitely took a weight off my back.
Hi Edlin,
Thanks for your review, Edlin! Glad we were able to help. Have a good one!
I have dealt with Customer support (like I'm sure we all have) from various companies and "myperfectresume" had a straight to the point no loophole service that made my experience timely and efficient. Thanks, Marco!
Hi Jeffrey,
We are glad that you were pleased with how Marco was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
When you pay for a trial you are being billed an additional $24.95 after two weeks. Very misleading marketing, the subscription model is nowhere clearly stated except confirmation email. Rude customer representative who was not very accommodating. Do not recommend.
Hello Michelle.
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Best regards,
MyPerfectResume
Whilst still waiting on a technical issue to be fully resolved it has been quickly escalated and I got an immediate response and helpful polite advice on the live chat straight away, not bad for a Sunday tea time :)
Hi Elaine,
Thank you for your feedback and for sharing your experience with us. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
My daughter who is a minor entered her bank account information, thinking she was just paying for the original resume. $156 later she realized she had been getting charged monthly + fees! We called the company and they would only refund 3 payments. I hope they feel good about taking a 17 year old girls money for a resume she created for a summer job (which she did not get by the way). They KNOW they are tricking people into signing up for a monthly subscription without realizing it. I am really disappointed in this company taking advantage of a kid. What could be worse?
Hi Roxann
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your MyPerfectResume account. Shortly, you will receive a direct message, so we can better assist and look in to this situation.
Never taken their subscription. Just made one time payment of 2.95 dollars. Thereafter they withdraw three payments of 34.95 from my credit card without any authorization, service or subscription. Felt very painful to lose hard earned money to fraudsters.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Helpful customer service representative whom immediately addressed my concerns over monthly fees. They further suggested helpful ways for me to keep a job search open. The online site was easy to use, and I've been highly satisfied with the outcome.
Hi Rose,
We are excited that you were pleased with our Customer Service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
She was so incredibly kind and professional--a true gem these days in that business! She did her job in giving me all options of staying with the program, however was not pushy like so many other people are. Kudos to hear--she needs a raise, a promotion or definitely be acknowledged!
Thank you so much Katie for the fabulous review! We see that our agent Maricruz is the gem who provided you with the with the superb customer service you received and we greatly appreciate you taking out the time to share your positive experience with her!:-)
The suggestions offered were very helpful at making my professional work experience points even stronger! Offered more than enough options for resume templates and I feel like I had a career makeover. The cover letter required more personalization but understand that an algorithm can only produce what I provide, it was a nice start. Thank you!
It was one of the top search results on Google and I found the price beyond affordable.
Thank you for sharing your feedback and rating us five stars!
I have not viewed the final project but I felt the suggestions offered were very helpful at making my professional points even stronger.
Made it so simple for me to make 2 resumes for 2 different type jobs. Was hired 2 weeks after signing up, well worth the price. Called customer service, 3 minutes and problem solve. Thank you. Jesse M
Hi Jesse,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We are thrilled that you were satisfied with our service and with our customer service. We wish you the best with your new job.
I didn't see anything advertised about having to pay. Pretty low having people do all the work of creating or editing their resume, only to charge them in order to access it any way. Premium services I could understand charging for, but not telling one ahead of time that myPERFECTresume is not a free service, especially now in the days of paid subscription word processors, is tantamount to theft in my opinion. Shame on you.
Hi Ryan,
We apologize if there was any misunderstanding. Our site is free to use as are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
They first charged me $1.95, then $34.95. This was not advertised. When logged in, you cannot find what plan you are on, or how much money they will charge per week/month.
I went through the signup again, and indeed in the fine print you can see the first 14 days are $1.95, then $24.95 per 4 weeks. That is not $34.95, so apart from tricking you with a weird payment plan, they also overcharge you by $10.
I have to say an email asking for a refund was answered, and the person stated a refund would be issued. Refund of $32.95 was indeed issued today (9/30). I did notice that there were 2 charges, for $32.95 and $0.65. The latter seems to be some transaction fee as it is a european company probably.
Hi Dirk,
We just confirmed that your refund was processed by Customer Service and is just pending your banking institution posting process. Let us know if you have further questions or concerns regarding our service.
Thank you,
MyPerfectResume
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hello,
Thank you for your review. Glad we were able to help!