MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
ATTENTION: please do not base your judgment over some negative reviews, there might be a few bad experiences but perhaps that does not correlate to every experience. I was very pleased by myperfectresume overall, and their customer care service is Fantastic. Wilfredo Rivera made me feel very comfortable and was very polite and kind and clarified my apprehensions in a heartbeat.
Thankyou,
All the best
I called to make a cancellation on my account because I only wanted to show a template resume to my friend but was charged without my knowledge. So I called right away and Sam helped me with no problem. He was very kind and courteous and was able to get my money back without hesitation. He went above and beyond to make sure I had a great experience. He even offered a great deal for my friend if my friend chose to join the site. I definitely will be using this site again when looking for a job. Highly recommend!
Thanks for sharing your experience, Danielle! We’re excited to hear you feel that way about our resume builder platform and It’s awesome to know how pleased you are with our Customer Service Team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I canceled this service twice and still got charged an extra 48$. If you cancel this site they will make you hit cancel my subscription 4 times to actually cancel. And they will hide it so you can't find it. Don't buy the "free trial" because it is impossible to cancel. They also charge your card at 1 am so that you won't see it. This is the first review I have ever left ever.
Tip for consumers:
Do not use this website
Products used:
Resume subscription
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
I liked the variety of template choices and the ease of building a resume from scratch. The "add" suggestions were quite helpful in choosing the perfect verbiage for an individualized resume. I highly recommend it!
I was referred to this site by a friend.
Thank you for sharing your feedback and rating us five stars!
I had an excellent experience with myperfectresume. It made the process of creating a resume a lot easier and was an excellent value. The customer service was also outstanding. It literally may have been the best customer service experience I have had. I spoke with someone right away after pressing the extension, and they were extremely accommodating.
Hi William:
Thank you for that outstanding review! It is very nice to hear such a good feedback about our service and to know it was very useful for you. Reviews like these make us strive to deliver the best of the best for you. Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume
I went on this site to design a new resume, the appearance was pretty good but the only problem I had was that I was not able to customize the body of the resume the way I wished to, which I unfortunately found out after paying the $1.75, and I ended up creating the website on Word myself and never opened the website again. I was also unaware that I had subscribed to it, and would be charged monthly. So today as soon as I saw the $24.95 charge I called customer care, he cancelled my subscription and said I would receive a refund. I really hope to see a refund. Thanks.
Hi Anvitha,, thank you for taking the time to reach out to us. We are sorry, that was not the experience we wanted you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
I appreciate the help and I did get a job, but the process of getting the correct resume for me was quite complicated.
I also would really appreciate it if I could get a refund for the monthly payment as I failed to cancel the subscription for this service due to a move for my new job.
Hi Sandra, congratulations on your new job! Thank you for taking the time to review our services. We want to make this right for you and are more than willing to help you. We will be sending a direct message to be able to assist you in a private/secure manner. Thanks for bringing this up.
What a pleasurable experience this resume website was! It literally does all the work for you! It was so easy to put an amazing and professional resume together using this website! I will definitely use it again in the future if I ever need a new resume and I will definitely recommend it to everyone I know!
Thank you for trusting us with your resume; we are here for you always!
If you are looking for a professional and friendly resource, MyPerfectResume is your answer. It's so easy to work with it, the staff is so knowledgeable, you would not need to looking for another avenue
Hi Hugo,
Thank you for your kind words, Hugo! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
I paid 3.95 to update it and called to cancel my membership within two weeks and they kept insisting to stay and I really just wanted to cancel the guy tells me he's going to send me a cancelation confirmation and ends up sending me a receipt for another 4.95 when I said I didn't want the service anymore. They refunded me 3.95 but not the original 4.95 unprofessional i recommend trying a better site.
You believe that you are making a one-off payment, but the site also initiates ongoing, regular payments that are not communicated clearly to you. They include details of the recurring payments in small print in the terms and conditions. In principle the information is available, but in practice, it is presented in a way that is likely to go unnoticed.
They are misleading about the costs. It's obviously a fraud.
Hello, Anca -
We're deeply sorry to hear that you feel this way about our services. We’ll be more than happy to help you address your concerns so you can have an amazing experience with our company. Shortly, you will receive a direct message so we can look into what’s happening for you.
I spoke with Orlando. He was helpful and professional. He helped me with a credit for an unwanted charge on our account. It was a smooth resolution. He provided me with confirmation, and assured me our account would be credited. Their website was very easy to navigate, and useful if you need assistance to build your resume.
Hi Y. C., thank you for taking the time to review our services. We are happy to know that Orlando was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
My perfect résumé was easy to use, and provided great insight for better descriptions of the work I have done in my career.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Was easy to follow template provided. It was for my son who had just graduated school but had some work experience that was notable to finding a new job and possibly a career. He was contacted within a week of sending resume for a job.
Hi Michiel H.,
Congratulations to your son! We are happy that you he found the site helpful in his job search. We wish your son more success!
Best regards,
Anna
MyPerfectResume
Don't use this website it is a rip off scam!
After you finish the resume that you have created from the halfass templates,
It asks you to click on a one time fee resume or a monthly fee membership, click the one time fee and you are led to believe its a "1 time fee". NOT TRUE! Your a member anyway,
A Word document Resume can be created better than this! And without the stress of another conniving scheming website company stealing money from people!
A "FREE" resume will cost you 5.00 if you catch there scheme and call to cancel the "Trial Membership" in 10 days or 15 days... otherwise it will cost you 35.00 additional and every month until you catch it. That's BULL$#!@
Thank you for the information and we’re sorry to know that you experienced this, we’re ready to help make this better for you, Todd! Please contact us in order to help you sort this out at: https://www.myperfectresume.com/contact-us
DO NOT use MyPerfectResume! They are unethical and will rip you off. I downloaded a $2 resume template and ended up being charged $600 for over a year on a monthly recurrring auto charge. They are SNEAKY. They sent me a receipt for the $2 download but never for the $34.95 monthly charge. I have sent them over 10 emails to date and have yet to receive my full refund. Please do NOT use their service.
Hello Gayatheri,
We regret to hear that you have not had a positive experience with us and welcome the opportunity to change your mind! Upon signing up for the 14-day trial, we notify customers that at the end of the trial, the subscription is set to auto-renew at the regular rate of the subscription. It may be canceled at any time. The billing schedule is also stated in the confirmation email.
Nevertheless, we would be more than happy to find a resolution. At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account. Thank you and we look forward to your email.
It can be seen from the amount of people complaining online that this company systematically steals from its customers by railroading them into an automatically renewing subscription. If the customer fails to see the trap while they are organising their resume, then they will be billed a large sum of money monthly. It doesn't matter if the customer doesn't want the subscription, the money is not refunded. The company believes that it is the customers responsibility to cancel a subscription that the company initiates and if the customer fails to cancel the subscription within 14 days that it is deemed to be a legal transaction. Stealing from vulnerable people who have lost their jobs is deplorable. This company is most definitely relying on this automatic subscription entrapment as a main source of revenue. Hence the refusal to refund the customers who are trapped by it. This entrapment is obviously bringing in too much money for the company to want to change.
Tip for consumers:
If you use this site you are supporting the theft of money from unemployed people across the world who need help.
Hi Kent F,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
As checked, you were only charged $35.80 and will not be billed any further as it has been cancelled. You still have full access up until April 5th. We have also sent you a cancellation confirmation email for your records.
Please contact me again if you have any further issues.
Best Regards,
Anna
MyPerfectResume
They only charge you Around $2.00 everything is so simple and hassel free and, my resume looked amazing it had bold print perfect classic style and a catchy heading thanks so much MyperfectResume i will be telling all my freinds and family.
Hi Rachel L.,
We are so happy that you found the site simple and easy to use. Thanks for recommending us to others. We wish you all the best in your career search.
Best regards,
Anna
MyPerfectResume
I was completely clueless about how to even start writing a resume. Plus I am very limited to access to a PC and very unknowledgeable with computer programs. It doesn't get any easier than with the help of this site.
Hi Jennifer,
Thanks for trusting us with helping you build out your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck!
It would have been nice to know in the beginning that I had to pay at the end. I think this is not fair to people who spend 2 hours creating a resume only to find out it has to be paid for at the very end. The resume making experience was great which is the only reason I paid for it.
Hi Meta,
We appreciate your feedback. Please know that we give our users the option of continuing with the service after they've tried it out and are satisfied with the results!
Absolutely phenomenal xoxo I absolutely hate resume-writing, now am having so much fun with it, the great ideas are limitless. I love the new look, moved from my "stone age look" to new dynamic formats... thank you so much :)
You're so welcome, Carmen! Thank you for sharing the love, it’s awesome to know that it was fun creating your new resume with our builder, we’re happy to help always!
I canceled my account in December 2022. I have been billed for 3 months since I canceled. Poor customer service! Total rip off! Be very careful when using this company. This is the second time that this happened to me. I should have learned the first time. Never again!
Tip for consumers:
Do not use this company!!!!
Products used:
Myperfectresume.com
We’re sincerely sorry for the inconveniences this may have caused you; We want to take this chance to explain that if you did not receive a cancellation confirmation via email, your account was never actually canceled, or something might have happened during the process.
Since our customers are our top priority, we would love to assist you in this matter. Please, at your earliest convenience, contact our Customer Service Team so that we can review your account and all the actions taken on to see if we might have missed something.
If you have any additional issues with your account, you might contact us through social media, as we would be happy to help you.
Using this link, you might send an email or call us: https://www.myperfectresume.com/contact-us.
It's was fairly easy and straight forward at first. When I finished my resume was way too long and I had difficulty editing it because I had used a template. I couldn't change the font size to help condense space
It looked easy to use
Thank you for taking the time to let us know your feedback, Tonya we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
I did not received any message of amount deduction, it must be include the otp (which is sent to mobile) option.
But its not there... Strange... now i am scared is it safe, can i get customer care email id/phone no. Plss
Thank you Sonal, for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help, so please look for a private message from us shortly.
Thank you for your patience!
I would like to commend this resume builder program. It was easy to navigate, affordable and detailed. I was able to recommend your friendly site to family and friends. I wish you all the best in the near future. Thank you all so much for your assistance.
Hi Roosevelt,
Thank you so much for sharing your excellent experience about the Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Our service is designed to be easy to use without compromising quality of the finished product. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
Thank you for that awesome feedback, it's very important for us.
We wish you the best in your job search.
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Nawal!
Thank you so much for this review. We are excited that you were pleased with the Customer Service provided by Wilfredo. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume.