Overview
MyPerfectResume has a rating of 4 stars from 25,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Easy to use templates. I really liked the additional information that could be added when showing experience. It really got the information correct and it was written better than I could.
It was nice to use the service and they are quick to answer the phone with calm and professional help will to help even to look for work around my area
Hi Anisha,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Abigail assisted me and responded to all my questions and concern and the best part, she helped me get the money back that was owed to me, and Abigail sweetest voice on the phone, thank you so much
Hi Tess, thank you for that amazing review, it is very appreciated. We are happy to know that Abigail was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
This was my email to them when I canceled my "subscription":
"Honestly, when I google to find a website for guides of making a resume, I saw your website with good reviews, and then there was a button "Try free" (somewhat like that, I do not remember what was the exact wording), so I try.
But after I have spent an hour building my resume, I could see my product only after paying for the service. I felt like being cheated, but I didn't want to waste my efforts, so I paid.
And the end product I have downloaded is not easily editable with the Word program. So, seriously, this has been a very disappointing experience.
Now I am writing to ask for a stop of the service, no more payment from my visa please.
And if you don't mind, I would like to have a refund, because what I wanted was to "try free".
Thank you for your attention to the matter."
And eventually, I got their reply of canceling my subscription, but mentioned nothing about the refund. So, I will suggest you to find some real "free" templates on the internet, not this, because they purposefully make the format of the documents hard to edit even if you have paid for it. And the auto-renew model is cheating in my opinion.
Hi Arthur,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
First resume that I have ever filled out and I feel really good about it. Without this I don't think it would've went this well or looked as half as good.
Thank you for sharing your feedback and rating us five stars!
I canceled and was still charged there monthly fee of $35.80. When I called I was told they did not receive that I had canceled. They will not give me my money back, what the hell. Do not use them!
And I all so put what happened on Face Book to get the word out.
ONCE AGAIN DO NOT USE THEM BECAUSE YOU WILL BE OUT YOUR MONEY.
Greetings Dawn W, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can check you inbox since I already send you a private message to review once more your account and see if I can be of further assistant.
Best regards,
My Perfect Resume
It was very fast and easy. The user interface was quite informative, and there was minimum queries that were already answered later in the resume-building process. Very nice.
Thank you for sharing your feedback and rating us five stars!
The converter integrated different sections into my work history that were not work history. I'm paying to get the template, but need to redo most of the resume.
Thank you, Shannon, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I love how the process is so simple and offers excellent wording based on the job you select. The excellent choice of job descriptions is a huge plus!
Thank you, Paige, for sharing your feedback and rating us five stars!
Ariel explained policy and offered promotions but was not pushy in his approach. This is the 2nd time I've used your services and if need be, I WILL be back
-Hello, Kevin!
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch any time.
Didn't appreciate that I clicked a Free resume builder link and had to pay. I would have preferred to known this upfront to not have a negative experience.
We appreciate your feedback, Sergio.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
My first experience using my perfect resume worked wonderfully this will be my third time coming back and using the service again to update my resume! Thank you...
You are more than welcome, Ailyn, we're thrilled to hear that you enjoyed your experience with us!
I spoke with Lillian she was extremely helpful, she resolved my issue in no time, she was very patient with me & informative. I appreciated her pleasant attitude..
Hi Tuttie:
We are so happy that Lillian was able to resolve everything for you. Thank you for that great review! Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume
I really like the use of the pre-written descriptions. Although you may not use them, it provided Ideas of things you may want to include or expand upon.
Thank you for sharing your feedback and for giving us a great rating.
Agent really was knowledgeable on the info she was giving. Even though I was cancelling my account the agent still stayed pleasant throughout the phone call. Biggest sweetheart!
Addie, we're certainly sad to see you go, but we truly appreciate you sharing your positive exchange with us!
I really appreciate all of the recommendations, as well as the ability to modify them. The entire process was extremely intuitive and easy to navigate. I highly recommend!
Hello,
Thank you for sharing your feedback and rating us with five-stars!
Amazing service. Answered quickly, understood my request and corrected my issue by the end of the call. I wanted to jump through the phone and kiss the agent!
You just made our day, Signora! We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I really like this company. Carmen took The time to make sure I understood what the policies were and what I could expect from my membership and was very understanding to my needs.
Hi Tracy,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Carmen was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was lured into doing a resume when you said it was free, but when I did all the work and got to the end it was a bait and switch... oh now if you want to save it pay us
Bull$#*!
Hello,
We regret to hear that you feel as though you were lured. Please know that our site is free to use as are our templates, and we give customers the option of continuing with our premium services if they are satisfied with the end result.
Great site! It was very helpful and informative. I haven't written a resume in years and Perfect Resume made something I was dreading to do go very smoothly. I would recommend the site!
Hi Barbara M.,
We are so happy that we were able to help. Thanks for referring our site to others. We wish you the best of luck in your job search.
Best regards,
Anna
MyPerfectResume
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us five stars!