MyPerfectResume has a rating of 4 stars from 25,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
I was able to put a resume together easily and with a lot of good info, well organized. The service did a good job of attractively organizing the resume as well.
It was great I would use it again if needed I have interviews now thanks again. My perfect resume it helped a real lot. Going to tell everyone I know to use it
Hi Jamie, thank you for taking the time to review our services. We are happy to know that you landed an interview and that you had a hassle free experience, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
It is very easy to use. Love the tips it gives. They are very helpful when trying to find the right words to say to make your resume look very professional.
Hi Jayson,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I was not getting any results with my resume. My Perfect Resume helped me make my resume look and sound professional. I have had more hits with this one then my old resume.
Hi Jennifer F.,
We are glad that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
MyPerfectResume
I would have liked for you to explain your charges before hand. I still would have used your services. Your template was complete and easy to use. I appreciated all of your suggestions.
Thank you for sharing your feedback and for giving us a great rating.
Although the website is very easy to use, the original search claims you are a free resume website. I had to pay for a 14-day access pass to retrieve the resume!
Thank you, Bazhena, your feedback is always welcome!
I was led to your website via Google listing for FREE resume development then after spending much time on its development, you then want to charge for this? Very misleading!
To clarify, we are in fact free, Jay!
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Good for constructing a resume but after I paid for it I can't access it and need it immediately before a job opportunity closes. Could miss the opportunity.
Thank you, Steven, for letting us know about this, out team would be more than happy to personally help you with this so please send us an email at social@myperfectresume.com make sure to include your account details!
This is a great service and is very helpful! Make sure you follow up with them regarding costs if you stop using the service. Customer Service is great
Hi Lib,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
I like being able to enter all of the data, and then being able to change the template and color. The only thing I didn't like was not being able to adjust the font size (my name was too long).
Thank you for sharing your feedback and for giving us a great rating.
Everything was laid out well and easy to understand! 10 out of 10 would recommend to all! Saved me a lot of time with helpful templates and everything!
Thank you for sharing your wonderful feedback, Amy we’re excited to hear you feel that way about our resume builder.
It is a great website, however, the fact that I was not aware of the fact that I had to pay to use this website is a little upsetting. I don't mind paying for it, it was just not made clear.
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I had a problem uploading my resume to a company, and the customer service agent helped fix the problem. Great resume templates, and cover letters. I would recommend the site!
Hi Coleen.
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I have no words to say how grateful I am for all your help you have an excellent customer service.
Thanks for all your help and your time:)
Angeles Gonzalez
Angeles,
You've made our day! Thank you so much for the awesome feedback!
It was a 5 until I had to pay, now I am searching for my finished product. I am old so I haven't kept up with technology as fast as it is developing and it is scary!
Thank you for sharing your feedback and for giving us a great rating.
I have used myPerfectresume to craft my resume to fit the last 4 roles I have applied for and have accepted the offers for each of them. Love the service.
Thank you for sharing your feedback and rating us five stars!
You feed the information and they do the work. Your experience is uplifting and informative. I was able tp feed my information and the site went Straight To The Point.
We appreciate you taking a moment to share your satisfaction with us, Julie.
I really liked your help with my resume. I have been having problems and procrastinating for so long and with your help, I did my resume in less than one hour. Thank you so much.
Thank you, for sharing your feedback and rating us with five-stars!
I called the guy and he was pretty helpful in a way that customer can expect. I was pretty happy with the guy i talked with and his tone was soft so i cant complain about it. He was helpful
Hi Hiren,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing extraordinary customer service. Thanks for the feedback, it's very important for us.
This website was super easy to use and the resume looked like it was done by a professional! I have no experience with these and I made it with easy and it looked great!
Hello, Lindsey:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hello, Jay -
We're glad to hear that you found our service easy to use & organized. We hope it makes all the difference in helping you get the job you deserve. :)