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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
"my Perfect resume" is a total scam. As soon as you click on the Create my Resume" button you "agree" to the terms and conditions. Even when you read through every term (of which there are many) nowhere does it state that you will have a reoccurring fee of $35.80 until you call to cancel your "subscription." They should be ashamed of themselvesthey are no less than thieves.
I showed my resume to a recruiter who made several suggestions like using months not numbers for dates. When I called for help making these changes I'm told this is not possible WTF? I thought this was customizable. Huge waste of time and money
Hi Christal,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
It's * that you would need a resume service more than 14 days. Once I have the resume completed, why would I continue to pay you? But I didn't read the little print,. So I was charged $24.99 for something that should have onlY cost me $1.95. Sucks to be me!
*Language redacted by admin
Hi Kole,
We truly apologize for any inconvenience that this situation may have caused. Our customer satisfaction is a goal that we take very seriously. In order to fully assist you with your concerns, we invite you to contact us at Social@MyPerfectResume.com. We will thoroughly assist you with your situation.
With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.
I had an excellent customer service agent. She helped me cancel my subscription and get a smaller package that was affordable for me. She was polite, but not pushy and seemed to know what she was doing when she asked me to look in my email for confirmation of the transaction. It made things much easier than I thought it was going to be. I was sure I was going to get into an argument with their customer service and I didn't. I was delightfully surprised!
Hi Elizabeth:
Thank you for providing us with that amazing review! We are pleased to know that our Customer Care Expert was able to resolve everything for you. Reviews like these make us change the way we do things and strive to deliver the best of the best for you. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
You should state the cost of this service upfront, and allow better editing ability in the sections that weren't aligning correctly. Give more suggestions in the formatting and correct amount of information needed by employers. Thankful for this service and it does save time and money than having to go to a vendor to format.
We're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Paranich!
I searched for completely free resume templates, and this site is not free. Since I already did my resume on it, I went ahead and paid the subscription fee. I would not recommend if you are actually in need of free templates to update your resume.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Charmaine.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Had a question with formatting my resume, called up and had a very nice customer service rep assisting with the situation. Hilda was awesome in helping me with the matter and took care of it. Now, I have a wonderful resume to tackle the world with
Way to make our day, reviews like yours keep us going, Gilbert. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I wasn't happy with my billings and additional charges. But he was so nice and took the time to explain each and every one of them even with me breathing down his neck. He calmed me down, gave me more options, and was pleasant even when I closed my account. I would consider using this service again solely because of that call.
Hi Rizaann,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I found my perfect resume to be very simple to use and it produces professional results in record time. This is definitely a service I will use again and again. Customer service was polite and informative and willing to help. Thank you for the great service!
Hello, Jennifer:
Thank you for trusting us with your resume, we’re happy to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I have nothing but great things to say about this company! The resources provided on their website are very helpful and simple to use. After updating my resume with them, the interview requests started flowing in! Although I decided not to join after a 14 day trial period, the representative that I spoke with, Jan was more than helpful in assisting me with canceling my subscription. I will continue recommending jobhero to all of my family and friends.
Hi Ashley,
We loved reading all the great things that you had to say about us! We're thrilled that you have offers pouring in and we hope you snag the position that you're looking for! Thank you for the 5 stars!
I am 100% happy with the service that I received from using myperfectresume. I was working at the same job for 15 years. I was ready for a change. Yet, I didn't even know how to update or create a new resume. This site gave me direction and a new job. Within a couple of weeks, I had a resume, cover letter to download and send my resume to businesses. I will recommend this site.
Hi Rebeca R.,
Congratulations on the new job! Very happy that we could be of assistance. We wish you more success!
Best regards,
Anna
MyPerfectResume
I just want to say, especially for the price, I am looking forward to burn up all the information I can glean from you guys. Thank you much. I like the examples you give to help me write my resume and cover letter. Peace and Blessings.:-)
You're welcome always, way to make our day, reviews like yours keep us going, Anthony.
In a moment of desperation I downloaded the $2.95 one-time use template. I was charged an additional $1.00 fee and a "foreign transaction fee" which appeared on my credit card statement.
The resume was extremely poor quality, and was uneditable upon download. DO NOT USE THIS SITE!
Dear Bonnie,
Thanks for your comments. We appreciate your feedback.
The subscription that you purchased cost $3.95 in total, but unfortunately some banks do charge an additional transaction fee since we are an international company.
We are sorry you had some formatting problems. Please contact our customer service department for help with formatting issues.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348.
Best regards,
My Perfect Resume
If your page says "free" then someone spends over an hour building, you probably shouldn't write "free" and then charge them. I'd have been happier to pay if you were upfront about your costs. Will not recommend.
To clarify, Jolene, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It's great i you need to create or edit your resume however they charge you $24.95 after the period ends if you don't remember to cancel your subscription. I agreed to pay a small fee and forgot to cancel the subscription. What kills me is they don't notify you that they will charge your card again. They just take the money out of your account. They played me once. Not happening again.
Hello, Brandon!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
When you signed up for our product on June 12,2018 you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail
We sincerely thank you for sharing your experience with us. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
The process is easy and the resumes look great. It just wasnt obvious that you'd have to pay to get your resume. The customer should be aware of that up front. The value is good - i just don't appreciate the deception.
Our website offers a basic access account completely free which allows you to download a plain text version, Virginia.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I had no idea when i joined this site for a 1 off payment of new CV that i had
Subscribed for a charge of £16.95 every 4 weeks, I was not a happy man when i 1st phoned to cancel i got hung up on the 2nd time the guy i suspect by my email Walter did a great job in canceling it and getting me a refund. Lesson been read small letters guys.
Thank you for letting us know that our agent was able to assist you with your inquiry, Edward. Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we apologize. If there’s anything else we can do, don’t hesitate to get in touch with us.
It takes a lot of effort to write a resume. MyPerfectResume made it so much easier! Not only did I get the job but I also ranked #1 which allowed me to get the schedule of my choice. Thank you MyPerfectResume!
Hi Amy,
We appreciate the positive feedback, Amy, and we’re very happy we were able to help you in your job search. Congrats on the new job!
Was great till you charged me to download it to my gmail. Ppl needing jobs right now regardless you dont say free have them fill it all out then say just kidding you have to pay for it. POOR customer service
To clarify, Dave, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
MyPerfectResume was very simple to use. This software made it so easy and took the worries out of writing a resume. I certainly would use and recommend this site to any friend of mine. The support was the best, very friendly and patient. Just need to say thank-you.
Hi Barbara:
We would like to say thank you for choosing us. We are thrilled to know you had a worry free experience in such a way that you would recommend us. Thank you for taking time to review us and if you ever need anything else, do not hesitate to contact us.
Best Regards,
MyPerfectResume
This site really helped me build a polished, error free resume that landed me two jobs fro two good companies. When you call the call center for help, expect professionalism and friendliness. A prime example of that would be the representative I talked to right now, Bryan Soto. Thanks so much for being a good representative and being a good website!
Hi Sarah,
We are glad that you were pleased with how Bryan was able to provide assistance with your request and for let us know that you landed a job, those are terrific news. We are committed to providing great customer service. Thank you so much for your awesome feedback!
We wish you the best with your new job.
I filled out an entire resume template before being told in any way that I would need to purchase an account to access it. I paid for a trial period and all the info I entered on the resume was deleted. I'm not sure what I paid for, now I have to rewrite the entire resume.
We appreciate your feedback, Emily.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I was under the impression that I paid for my downloaded resume for $2.95. Which did come out nicely, I will add. I downloaded a Microsoft Word version of it so I can make changes later as needed.
Yesterday I noticed a $23.95 charge from them on my bank account! I did an online chat and found out the $2.95 was for a 2 week trial period. Apparently, seeing some reviews, I'm not the only one who did not catch this. The rep assured me she'd help me with the cancelation and refund. Then after a few attempts to get me to take a better deal, to which I declined because I am not in good shape financially, she canceled my account and then said they can only refund me 50%! Of course they have reviews disabled on Facebook, how convenient. But I will post this on every site like this one.
It was easy and simple to choose the resume style that best suited my needs. I was able to send it by email to the business I was interested in. Three days later, I got called for a job. Thanks to MyPerfectResume.com a lot of time was saved.
Hi Valere A,
Congratulations on your new job! We are so happy that you found the site simple and easy to use. We wish you all the best in your new career.
Best Regards,
Anna
LiveCareer
I am very impressed with Marilynn's excellent customer help, she was very compassionate, and helpful, and understood everything that I needed. Marilynn is a great asset to this company, and in anything she does. Wishing her the best. Thank You. WPB, Florida. Dh
Greetings Donna,
Awesome! We're so pleased to hear that your experience with Marilynn was awesome. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service. We wish you the best of luck on your job search!
Best Regards,
MyPerfectResume
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hi Karen R. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at customerservice@myperfectresume.com if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
MyPerfectResume