MyPerfectResume

Oh my god... Over a year ago, I used my perfect resume to help create a resume I needed for a teaching position. I got it exactly the way I wanted and it was perfect for my first interview. At first, the resume is advertised as "free to create." But when it came time to print, I needed to pay for it. I was asked if I wanted to buy a membership or just pay $2.99 for the one time print. So, I agreed to pay the one time fee, printed my resume, and was done with it.
Fast forward to today, I check my bank account and I see a charge on there from MyPerfectResume for $35.80. When looking back, I noticed that they charged my account $35.80 every month for the last 18 months. So, when I called to cancel the membership that I did not sign up for, the man on the phone tried to sign me up for another membership. Are you kidding me? This company is sneaky. Do not use them. You're better off using a resume template from Microsoft word that is FREE.

My favorite part about the resume builder is the part where I typed in my job title, and all the skills to the job popped up with it. They were all typed in professional sentences. I didn't even have to type them myself, I could just add them to the description. But the most important part, was the customer service. I no longer needed the resume builder. So I called to cancel my subscription. I talked to a man named Gary. He was so helpful, & very sweet. I hope everyone gets a chance to speak with Gary. He's very good at his job.

Paid a few bucks to be able to build resume. They trick you into charging you nearly 30 bucks a month Sneaky tactics! Unprofessional

It's funny now you want me to message you- I called and basically you told me sorry couldn't refund my money - made sure this service ( which I never agreed to) was cancelled. You operate a business doing sneaky tactics - shame on you

This site provided a good start for my resume. I ran into some techinical problems with formatting and needed to call customer support. Aaron, was outstanding at helping me solve the technical problems. Additionally, he offered great suggestions along the way, making my resume even better. We accidently got cut off and he called me right back, even after lots of time invested into my resume already. The customer service experience I had made my experience outstanding in my opinion. Without the customer service support, I would have been frustrated with what I did on my own and my inability to finish my resume well. However, Aaron was fabulous and very conscientious about making my resume outstanding! Thank you Aaron and MyPerfectResume!

I do not mind the 2.95 or even 5.00 would be fine to pay for my resume. I do not like that I have to cancel so I am not charged the 34.95 or whatever it is. I don't need to make a resume every month, so I find this bothersome. I just want a one time resume charge.

I didn't know they charged for a 14 day trial. I thought it was only 2.99. I checked my bank account and they charged me 24.99. I called immediately and customer service guy was very polite and patient. He was able to help me. I got my refund right away.

How do you come up when you Google free resume? Then you spend half an hour creating a resume only to have to enter cc info and be charged. And then your charged every four weeks for $25? What service did you provide for my $25 other than a resume?

It's okay. I thought it was going to be great and then after I downloaded it to word or PDF it required a lot more work to get it to look like it did on the website. I think it would have been better to just start with Microsoft Word.

I didn't really use the resume I worked on with my perfect resume. So i was just calling in to cancel it. But Bryan provided excellent customer service and made it super easy and quick for me. Super friendly and he definitely needs to get recognized for it! Thank you again Bryan Algarin Soto. You were amazing!

My foreigner roomate built a resume on this site it was very easy and straightforward, he paid using my card, but he didn't know about the subscription, so when I got bill i called them and talked to a very nice gentleman. He answered all my questions and issued me a refund. They deserve all the praises

Although there was some confusion at first, after I called and spoke to your representative Mary Lara, the confusion was resolved.

I do not normally do this, but I have to let your company know that the Rep I spoke with, Mary Lara is by far the most helpful and knowledgeable Rep I have ever had the pleasure of working with. She went above and beyond to help me and a quality employee like this is rare these days! I would hire her myself if I had a job! LOL Thank her for me again and keep up the excellent customer service!

My call was answered right away by a young man (Wilfredo Rivera) he was very polite and patient and didnt mind repeating himself a couple times. He quickly cancelled my subscription and was even able to help me get a refund. I wish more customer service representatives were like him. He was very nice. Overall my experience was great. Will definitely be considering this in the future. Good job!

Horrible.cannot cancel. Set up so you will not be able to cancel. Continue to take money out of bank account after multiple attempts to cancel. As I complete this review, it is saying it is not credible, really?

I didn't agree to $35.80 subscription fee. Why would I? Once resume is completed, why would I need services again? I did call and cancel "subscription" but wasn't able to have my money returned. I guess that's the scheme. They at get $35 from God knows how many unsuspecting victims and don't really care if the subscription continues because they're getting someone else's money to cover their loss of your money. Scam.

Update: The company responded with reasons why the membership is necessary. I say this: We pay to be able to upload our resumes. Once it's in a file on my computer, I can update it there. I don't need a website to store my resume so that I may go back to it when I need to update it.

I called several times last week as I was having difficulty formatting my resume. All customer service agents were very helpful. Jonathan was very personable when he helped me close my account today. Despite issues and restrictions with the sume formatting which was often frustrating, I was happy with my end result.

Irwin was very friendly and comforting in fixing the issues I had with a subscription. He explained everything to me very clearly and made sure that I was taken care of. I had a great experience. Thank you!

Excellent site very easy to use. I was able to download an old resume and edit it as it put everything in order. There are several templates to choose from and customer service was very friendly and helpful.

Sad experience. Paid for subscription but could not have access to my resume despite all calls made to the customer care. I have to pay for another subscription with no good result. I hope this is not fraud

This service took the anxiety out of writing a resume and was beneficial in getting employment. The representative was very personable and when I no longer needed Resume now, I was able to cancel with no strings attached.

The process was easy to follow. The only downside, was I did not know there was a fee until the end of the resume. I am not surprised by this however because I have used other resume products before that had similar billing.

The use of this website for my college class was amazing and the customer service representative that helped me receive a refund was very helpful and nice. If I ever need to use a resume website again, this is definitely my go to.

I found this searching online. I was being promoted at my job and needed a resume. This site was very helpful. I would recommend this site to anyone. The customer service here is great. She helped me so much. She is very sweet.

I was given a limited amount of time to have a resume turned in after going in for a short interview. MyPerfectResume had a very simple process that had me finishing in no time! Great site, great price and great service. Highly recommended!