• MyPerfectResume

2024 CUSTOMER CHOICE AWARD

MyPerfectResume

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Overview

MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.

  • Value
    550
  • Quality
    539

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 76.4%
Positive
55
Neutral
1
Negative
16
55
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How would you rate MyPerfectResume?
Top Positive Review

“Raphael”

Jill S.
8/25/24

My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!

Top Critical Review

“Beware after 14 day trial, it gets expensive for a "free" resume template”

Dewayne R.
9/23/24

I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.

Reviews (25,168)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (724) credit card (121) bank account (46) job descriptions (62) work experience (34) job search (39) bullet points (30) bank statement (20) phone number (18) trial period (30)
Thumbnail of user crystled
Michigan
1 review
0 helpful votes
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May 16th, 2017

I just would like to thank the very pleasant and professional young man who helped me edit my resume over the phone, hands down this very polite and professional man is the BEST! Customer service representative I have spoke to all year! Thank you for all of your help José! You are an asset to your company :)

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Crystle D.,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jose and how he was able to provide assistance with your request. Thank you for that awesome feedback

Thumbnail of user dr1265
Oregon
1 review
1 helpful vote
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May 11th, 2017

The site is awesome! Very user friendly and extremely helpful if you cannot find the words because you are starting from scratch. It was very helpful and it helped me find a great job. Thank you for your service.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi,
Thank you for your feedback and for sharing your experience with us. Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in new job.

Thumbnail of user cathya38
Texas
1 review
0 helpful votes
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April 17th, 2017

I had an issue with spacing on my resume. Jonathan was very nice. I could not get my computer to work... so he fixed the problem for me. Thanks.
I do have trouble editing the resume once I have down loaded the form, however I believe I have it at the point where I think it is presentable.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Cathy,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jonathan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.

Thumbnail of user jenniferp178
Washington
1 review
2 helpful votes
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September 14th, 2017

I needed a template for a cover letter that i only used once. I was only on the website once. I paid the $2.95 and we were squared away. Lo and behold, i have a $24.95 charge on my credit card that i was not expecting. When I contacted them, the only thing they would do about it was cancel my subscription. Do not use this company. It is a waste of money and time. You can find free templates off google.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Jennifer.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us at Social@MyPerfectResume.com so we can provide with further assistance.
Thank you!

Thumbnail of user cynthiag142
Missouri
1 review
0 helpful votes
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October 17th, 2018

This resume site works well and is very easy to use. It looks professional and is easy to email to prospective employers. Recommend! The lady I spoke to when I cancelled was extremely helpful and a great suggestive seller.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hello, Cynthia:

Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.

Thumbnail of user lisaw3337
California
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

I had difficulty with several features on the system and Sal took the time to assist me step-by-step with addressing my issues. He went over and beyond to provide me with excellent customer service. Sal is knowledgeable and patient. I hope he gets recognized for providing excellent customer service.

Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

Thank you for the five-star shoutout to our agent Sal!

Thumbnail of user lindan874
Australia
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

MyPerfectResume was the best way I could have possibly created my resume. I am a student applying at a fast food place and this couldn't have been better. It was quick and easy, it looked modern and official, and it helped me write concisely. I would 100% recommend this to anyone who needs a great resume or CV.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user josephr1064
Australia
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

Just helping a destitute student get a start in life and time is of the essence so this is just a once off. Your quality template is excellent and the suggestions really helped formulate something for the young lady.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user jeffk360
Wisconsin
1 review
0 helpful votes
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December 10th, 2019
Verified purchase

The product is unusually good at parsing my existing resume in Word format. However I was under the assumption that this was the system provided by my potential employer. I am unsure if my resume will be submitted to my potential employer or if I have to transfer it in some other.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Jeff,

Thank you for sharing your wonderful experience with us. We suggest emailing your completed resume to your potential employer after downloading it from your account. We wish you the best of luck!

Thumbnail of user jasond56
Oregon
1 review
0 helpful votes
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July 10th, 2014
Verified purchase

This site is great! I'm terrible at writing a resume and this site helped me tremendously. It helped me describe each job that I've had better than I ever could have. It made me feel confident that I could find a job quickly and made me feel confident about my current and past work history. I was hesitant at first to pay money to download my resume I created, but after I thought about it, it's the best resume I've ever had.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Jason D.,

We are so happy that you liked the service. Glad to be of assistance. We wish you all the best in your job search.

Best regards,

Anna

MyPerfectResume

Thumbnail of user rheanneg
Texas
1 review
0 helpful votes
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July 20th, 2021
Verified purchase
• Updated review

Started out as easy then asked for another $. 45 for cover letter. Front page split my e-mail address leaving one letter on another line. Last line of last part of work history only printed half of the line. When printing, had to choose large or the resume printed to tiny to actually read.

Reason I chose this business:

Needed a quick resume

Easy and quick very helpful
July 20th, 2021
Verified purchase
• Previous review
Thumbnail of user virginiak375
Wisconsin
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

Love that you can create your resume here. Not so found that you have to pay upfront and then have a subscription to your credit card.

Additionally what would be good if you can download it while your working and make edits and then when you want your final then do the subscription.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you, Virginia, for sharing your feedback and for giving us a great rating.

Thumbnail of user suet133
Arizona
1 review
0 helpful votes
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May 11th, 2019

I am grateful to the help of this website to sharpen my resume to obtain a job across country. I have been in the same job for 20 years so I did not have a resume handy. This website also has suggestions for different professions when you need them.

Thumbnail of user brandicew
Brandice W. – MyPerfectResume Rep

Thanks Sue! It really makes us happy to know that we helped you polish your resume and get off on the right foot as you start a new chapter in your career life!

Thumbnail of user dawsond5
North Carolina
1 review
0 helpful votes
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January 13th, 2020
Verified purchase

It would be good to be able to change or create "titles" of your job to get more suggestions or add more details to your job on all pages. My job was specialized so I had many different responsibilities.

Overall very easy to use. Thank you!

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Dawson,

Thank you so much for your thorough feedback! We greatly appreciate it!

Thumbnail of user christineb658
Oklahoma
1 review
0 helpful votes
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February 24th, 2020
Verified purchase

The ad says this is free and it allows you to edit and create the perfect resume. Then when you finalize your resume, you find out it is not free, and there is no way you can download it without paying. It was a waste of time for people who are trying to get a job quickly.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

We regret to hear that you feel this way about MyPerfectResume, Christine!

We are in fact free, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.

Thumbnail of user nancyk1014
Illinois
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

Good service. The fact that you have to pay for your resume at the end was not advertised when I started making the resume which was annoying because I could access the thing I spent 30 minutes making unless I paid.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user michelley23
New Hampshire
1 review
0 helpful votes
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September 16th, 2017

Ana was great she was patient (VERY). She helped me with my resume and got it down to 2 pages instead of 4 pages. Ana is a great asset to the company. Great customer services! Thank you ANA for helping me!

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Michelle,
Thank you for sharing your experience with Ana we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.

Thumbnail of user kaneshiap
Virginia
1 review
0 helpful votes
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October 12th, 2018

I love My Perfect Resume! I was able to chose from so many beautiful yet different resume styles. It was easy to use and it also helped with cover letters. Thank you My Perfect Resume, your site title says it all!

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hello, Kaneshia:

Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.

Thumbnail of user dequincea
Missouri
1 review
0 helpful votes
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April 15th, 2019

Susana helped me find a better way to go about my financial situation with the account. I could not afford the subscription but still wanted to use the service. She helped me find a alternative to help with both. Thank you!

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

You're welcome always, DeQuince! We're excited to hear that Susana was able to help you with a more affordable pricing option, it is our passion to provide people with the tools & tips they need to land the job of their dreams. If you ever need any help in the future, please let us know.

Thumbnail of user patriciaw36
New Jersey
1 review
0 helpful votes
  • Send Message
September 10th, 2014
Verified purchase

Thank you for your input and ideas your help was instrumental in my obtaining the first job I applied for with your help.
I had two failed attempts at different corporations.
Thank you I start my new job on Monday.
I will be happy to recommend your company in the future.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Patricia W.,

Congratulations on your new job! We are glad to be of help. We wish you more success in your new career!

Best regards,

Anna

MyPerfectResume

Thumbnail of user catherinev131
California
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

This came up as a free template, and after I paid for the resume it did not download. The link came up with an error message as "Bad Request". So I did not receive any services, and this was a time sensitive issue.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Our website offers a basic access account completely free which allows you to download a plain text version, Catherine.

However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.

In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!

Thumbnail of user myiap
North Carolina
1 review
0 helpful votes
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January 18th, 2021

I built an excellent resume using this site, and then when I tried to print it the entire document shifted. It was no longer cohesive and everytime I would try to print it, it would not print in the format that I had made it in. I then tried to cancel my account, and the cancellation didn't go through. So, I was charged for two months when I was never able to use the resume I made. After talking with customer service I was able to get my money back, and they informed me that the site works best on Google Chrome, so me using Microsoft edge was probably the problem. All in all customer service was very helpful, but the site just didn't work out for me.

Thumbnail of user janetd52
New York
1 review
0 helpful votes
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February 13th, 2017

Great company, affordable and professional! Wonderful, friendly, and very helpful. I did not feel ridiculous with my questions and confusion. The gentleman that I worked with was very patient and not condescending. Thanks so much, Janet

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

Hi Janet,
We are glad that you were pleased with how Janet was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!

Thumbnail of user elizabetho53
North Carolina
1 review
0 helpful votes
  • Send Message
September 19th, 2017

When I called in to customer service... I received a lot of help with my resume. Junior was patient with me and offered some really good advice. It was a really pleasant experience. I will definitely return to My Perfect Resume Site when I need it in the Future.

Thumbnail of user dougj2
Laura T. – MyPerfectResume Rep

HI Elizabeth,
We’re proud to know that Junior was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

Thumbnail of user tazuriad
Georgia
1 review
0 helpful votes
  • Send Message
April 8th, 2023

Unfortunate this site is not trustworthy. Canceled memebership. I never even started a day after charging me and I requested a refund since you know I never used the app. This charges is currently pending in my account. The not so legit customer service rep let me know they could only render about 20 percent of what I paid? "prorated" is what he called it. I wondered how after a day of not using this app I had already been charged 80 percent of the fee? I have to dispute through my bank. Waited ten minutes to talk to some one just to have to hang up with his terrible mannerism.

Tip for consumers:
Dont use the site. Plenty of other trustworthy sites

Products used:
Resumer Builder

Service
Value
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

We are sorry for the inconvenience this might have caused you.

To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.

If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.

Contact us: https://www.myperfectresume.com/contact-us

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From the business

Your Resume, Made Easy!

My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.

Business History

We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 2 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help.

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