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MyPerfectResume has a rating of 4.1 stars from 25,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 2 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
I searched for resume templates and this site advertised as free. Once information is entered, it requires a credit card for a $2.25 charge. What wasn't obvious (later found on the proof of purchase email in the small print) was the "automatic" $23.95 per month charge that comes from the previously entered card. Unfortunately for me (fortunately for this company) I saw this on my card statement three months later.
The subsciption is advertised as a $2.95 for a 14 days period. It is not written anywhere at the time of purchasing that it will be renew autamatically to a $34.95 every month. They have taken 175$ out of my account now that I have just realised that going through my bank statement. I didn't get any e-mail with invoices for that amount or any email stating the renewal of my subscription. I cancel the subscription just now. Hope they won't take anymore of my money.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
The customer service in Spanish was excellent with Alejandro. He explained to me in detail and with minute detail all the tools of My Perfect Resume. He also gave me a lot of guidance on how to look for a job, answering all my questions. To this day I have not found a Customer Service Representative like Alejandro. Congratulations to the Company.
Hello,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Alejandro. Providing detailed and helpful support is our goal, and we’re glad Alejandro exceeded your expectations. We’ll be sure to pass along your compliments to him. If you need any further assistance, feel free to reach out. Best of luck in your job search!
I was having a hard time with prior calls trying to get assistance with my account. I explained my frustrations and I was helped without hesitation and was able to get my problem resolved. Thanks so so much!
Hello,
Thank you for sharing your experience! We’re sorry to hear about the initial difficulties. We’re glad our team was able to resolve your issue promptly. Your satisfaction is important to us, and we’re here to help whenever you need it. Thanks again for your patience and kind words!
Lies on their website. Predatory marketing tactics. Markets their services as free, waits for you to make your resume, then demands money for the resume.
Hello,
We apologize for any confusion. To clarify, our basic services are free, but access to certain premium features requires a subscription.
To download in plain text format, click “Download,” then select “Plain Text (.Txt)” from the drop-down menu.
We hope this information resolves your concerns. If you have any more questions, please don’t hesitate to reach out. We’re here to assist you.
Thank you,
Customer Service Team
Amazing, any way you want self built resume service with prompts and aid.
Great service and responsive help via email and in app, as you go contact.
Couldn't be happier
Hello,
We are thankful for the amazing feedback you have given us!
My experience was a very positive and courteous and informative of features that I did not know that I had with my subscription.
Hello,
We're thrilled that you found our platform easy to use. Thank you for your enthusiastic feedback!
Very pleased with my outcome ansln satisfied with the representative who assisted me. Thank you for your excellent customer service.
I call to cancel my membership and to get get a refun, i speak with Miss Jackie she help me and explain everything before cancel my membership.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Excellent customer service! Víctor was the agent who answered all my questions and helped me reconsidering in not canceling my subscription. I do appreciate victor's assistance.
Hello,
Thank you for your review. Glad we were able to help!
Excellent professionalism with a sales department that works with you!
Hello,
Thank you so much! We appreciate the positive review!
I was served by Alexander and I appreciate the information he gave on how to maximize the use of my account.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Easy to download and after a few lines of information I was done...thank you for everything
Hello,
Thank you for your review. Glad we were able to help!
I needed help with adjusting my resume on one page and I got all the help I needed.
Hello,
Thank you for sharing your experience with us!
I have renews when needed. Prefer not to pay membership of something not being use. Had to make many phone calls. They pretended that they could not hear me, very rude and insulting.
Then they want to go into the reason for cancellation and why they are improving. They just go on and on and on. Please show respect and just cancel to request. Cancellation should be as simple as nt up for membership.
* MyPerfectResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from SiteJabber asking for your account information.
I called to concal my account but when I talked to the customer care service provider, he helped me get another solution which was to scribe for a cheaper package from 34$ to 4$ per month. Which was a better option.
Hello,
Thank you for sharing your experience! We're glad to hear that our customer care service provider was able to assist you in finding a better solution for your needs. We strive to provide options that best suit our customers, and we're thrilled that you found a package that works better for you. Please don't hesitate to reach out if you need further assistance or have any questions. We appreciate your support!
Victor was very understanding of my predicament and went the extra mile to provide me an excellent outcome when he didn't have to. Thank you again Victor!
Hello,
Thank you for leaving a five-star shout-out for our agent, Victor!
I was calling to close my account, but was offered a 1/2 price deal. I decided to keep the account open a little longer. Victor was very helpful with some other questions I had.
Hello,
You made our day with your review. Thank you!
I dreaded having to create a résumé, it is my least favorite thing when looking for a different job. However my perfect resume made it so easy, to create a beautiful and professional resume. I have recommended them to several friends who are also looking to change jobs
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
I found this site to be actually quite a great tool when you want to build your resume and make your experience standout for potential employers; the suggestions are a great tool to use and give you that professional edge in competitive labour markets. The reason for me to give 3 stars and not more is because of the automatic payment taken without any notification or notice of such when in limited services acquired. Transparency goes a long way and using abusive money grabbing tactics drives customers away. Not impressed.
The customer representative Joshua was helpful, polite and friendly although I still had to pay for an unwanted service to get some of my money back
Tip for consumers:
Keep track of when your due if you don’t plan on having extended subscription
Products used:
One month access
We are glad you liked our product and apologize for any inconvenience our subscription may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion.
Contact Us: https://www.myperfectresume.com/contact-us
You try to rip people off by charging a high monthly fee. Then when I go to cancel, suddenly I can get a year for a month. Really poor approach. If you made it reasonable at the start, people would have more trust and less resistance. Typical American style of selling. Heads up - it's not 1950 anymore. I like this product but I do NOT trust your organisation at all.
Hi Terry,
We regret to hear that we didn't leave you with a favorable impression of us. We do not aim to rip off customers and we apologize if you felt as though this was your case. Nevertheless, thank you for your feedback.
Do not use this site at all! The guy name Alex is very rude and will over talk you so that you can't get a word in during the entire call. The customer service is just horrible and love to lie. I had to get rude back with him about my refund. He claim that I didn't cancel my subscription within the 7 days when I canceled it the next day after using it. He kept hanging up on me. Then he finally said he would give a refund and that it would be back in my account in 3 to 7 business days. I warn you to not use this unprofessional site.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We would like to reassure you that we are taking appropriate measures to prevent this from happening again, including disciplinary action. We take our customer’s feedback very seriously. Know that we hear you, and we are here to help!
We thank you for your patience!
Customer Service Team
Much like the countless reviews all over the web, i was lured in by a cheap 'one off' offer. The platform itself is fine and easy enough to use - the resume and cover letter i got out of it was great! I cancelled (well, i thought i'd cancelled) the subscription immediately after i completed my resume. And then… surprise! $34.95 gets debited from my account a month later. Luckily i see it straight away, so i go back to the platform, cancel my subscription AGAIN, email and call customer service. Customer service was awful - i was on hold for ages and eventually spoke to a guy named 'Josh', who was mildly rude, unhelpful and as soon as I mentioned what the call was about, pretended not to be able to hear me (the connection was totally fine and i could hear him without any issues), so i had to call back and be on hold for ages AGAIN. He then tried to sell me a 'good will' monthly membership for $4.95, even though i made it clear i was no longer using the service.
I now have a pending transaction for $17.48, which is apparently a 'prorated' refund for the 'unused portion' of my subscription! Despite the fact that i disputed the transaction less than 24 hours after the charge AND happily relinquished use of the premium features, they still charged me!
The lack of transparency and shiftiness here is unbelievable! SHAME ON YOU, my perfect resume! I want my full refund!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Gain trust and grow your business with customer reviews.
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hello,
We apologize for any confusion. To clarify, our basic services are free, but access to certain premium features requires a subscription.
To download in plain text format, click “Download,” then select “Plain Text (.Txt)” from the drop-down menu.
Your account has been deleted so no more charges will be made. We hope this information resolves your concerns. If you have any more questions, please don’t hesitate to reach out. We’re here to assist you.
Thank you,
Customer Service Team