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MyPerfectResume has a rating of 4.4 stars from 25,161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
This company responds to reviews on average within 3 days
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
The subsciption is advertised as a $2.95 for a 14 days period. It is not written anywhere at the time of purchasing that it will be renew autamatically to a $34.95 every month. They have taken 175$ out of my account now that I have just realised that going through my bank statement. I didn't get any e-mail with invoices for that amount or any email stating the renewal of my subscription. I cancel the subscription just now. Hope they won't take anymore of my money.
The subsciption is advertised as a $2.95 for a 14 days period. It is not written anywhere at the time of purchasing that it will be renew autamatically to a $34.95 every month. They have taken 175$ out of my account now that I have just realised that going through my bank statement. I didn't get any e-mail with invoices for that amount or any email stating the renewal of my subscription. I cancel the subscription just now. Hope they won't take anymore of my money.
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
The customer service in Spanish was excellent with Alejandro. He explained to me in detail and with minute detail all the tools of My Perfect Resume. He also gave me a lot of guidance on how to look for a job, answering all my questions. To this day I have not found a Customer Service Representative like Alejandro. Congratulations to the Company.
Hello,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Alejandro. Providing detailed and helpful support is our goal, and we’re glad Alejandro exceeded your expectations. We’ll be sure to pass along your compliments to him. If you need any further assistance, feel free to reach out. Best of luck in your job search!
I was having a hard time with prior calls trying to get assistance with my account. I explained my frustrations and I was helped without hesitation and was able to get my problem resolved. Thanks so so much!
Hello,
Thank you for sharing your experience! We’re sorry to hear about the initial difficulties. We’re glad our team was able to resolve your issue promptly. Your satisfaction is important to us, and we’re here to help whenever you need it. Thanks again for your patience and kind words!
Amazing, any way you want self built resume service with prompts and aid.
Great service and responsive help via email and in app, as you go contact.
Couldn't be happier
Hello,
We are thankful for the amazing feedback you have given us!
My experience was a very positive and courteous and informative of features that I did not know that I had with my subscription.
Hello,
We're thrilled that you found our platform easy to use. Thank you for your enthusiastic feedback!
Very pleased with my outcome ansln satisfied with the representative who assisted me. Thank you for your excellent customer service.
Excellent customer service! Víctor was the agent who answered all my questions and helped me reconsidering in not canceling my subscription. I do appreciate victor's assistance.
Hello,
Thank you for your review. Glad we were able to help!
Excellent professionalism with a sales department that works with you!
Hello,
Thank you so much! We appreciate the positive review!
I was served by Alexander and I appreciate the information he gave on how to maximize the use of my account.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Easy to download and after a few lines of information I was done...thank you for everything
Hello,
Thank you for your review. Glad we were able to help!
I needed help with adjusting my resume on one page and I got all the help I needed.
Hello,
Thank you for sharing your experience with us!
They have cheated me of $270 for 6 months, they have not send any invoices emails at all with the fees that they charges, I am totally unaware till I see it on my bank statements. I am lodging a police report on this company. I did not sign up for their services and have not once log in to their system after the initial one which I have cancelled, they retain your card details and continue charging you, so if you are not scrutinising your statements, you wont see the charges at all. Please do not be like me, do better.
Hello,
We are genuinely sorry for any confusion. We want to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are committed to changing your mind about us and ensuring you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I called to concal my account but when I talked to the customer care service provider, he helped me get another solution which was to scribe for a cheaper package from 34$ to 4$ per month. Which was a better option.
Hello,
Thank you for sharing your experience! We're glad to hear that our customer care service provider was able to assist you in finding a better solution for your needs. We strive to provide options that best suit our customers, and we're thrilled that you found a package that works better for you. Please don't hesitate to reach out if you need further assistance or have any questions. We appreciate your support!
Victor was very understanding of my predicament and went the extra mile to provide me an excellent outcome when he didn't have to. Thank you again Victor!
Hello,
Thank you for leaving a five-star shout-out for our agent, Victor!
I was calling to close my account, but was offered a 1/2 price deal. I decided to keep the account open a little longer. Victor was very helpful with some other questions I had.
Hello,
You made our day with your review. Thank you!
My interaction with Alexander was awesome. He was vey helpful
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I dreaded having to create a résumé, it is my least favorite thing when looking for a different job. However my perfect resume made it so easy, to create a beautiful and professional resume. I have recommended them to several friends who are also looking to change jobs
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
Very good and easy to use for my needs. Nice ui for the chat and very responsive the guy that i just spoke
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Tip for consumers:
Seeing legitimate reviews!! I looked up the site before purchase and it's been rated 4.6 stars for God knows what reason. Probably people leaving reviews BEFORE they get scammed because it was a very easy way to create a resume template. DO NOT USE THIS SITE!
Products used:
Online resume template for $1.95
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I have been sensitized on how money is charged on my perfect resume which I didn't know.
Hello,
We want to express our gratitude for your feedback, as it plays a crucial role in our ongoing efforts to deliver the best possible service to our valued members.
Not worth your time or money. They make it impossible to cancel your subscription so you end up just paying and paying for something you don't use. The "award winning customer service" has never answered my emails or phone calls. Likely because they know I'm trying to cancel or they just don't answer. This is definitely just a scam with resume templates as the bait. Avoid giving them your card info. My best advice is to call your card company and have them flag charges from them and not allow them to process. Seems to be the only way to avoid getting charged. Just stay away from this site
Tip for consumers:
Don’t!
I have never met an online company that was pleasant, kind, and understanding when it comes to refunds until I met myperfectresume. I'm currently in a financial rut and was unaware of the monthly subscription price at the time, so I sent the site an email asking if there was a possibility I could receive a refund and the help I received went above and beyond my expectations! I was able to quickly get on the phone with a representative and he told me that they would be glad to refund me the amount and they surely did! He also gave me more information concerning cover letters, resumes, and more. He even offered me a discounted monthly subscription price if I wanted to stay longer with their company in order to create a cover letter. When I tell you that was one of the best customer services I have ever experienced, I truly mean it. That guy did an awesome job and I was glad that I got a chance to speak to him.
Tip for consumers:
You will love it! Take advantage of all of their service options. Create a cover letter. Go above and beyond.
Products used:
Resume
Reviews like this make our day! We are pleased you had a great experience with our Customer Service Team and our builder!
I have been charged roughly $100 over 3 months due to a recurring subscription.
The terms of the recurring subscription are only mentioned in the fine print when you sign up for the trial. This company has managed to sign many users onto monthly recurring subscriptions this way.
The chat agent will conveniently disappear whenever I ask if a refund is possible.
Tip for consumers:
There is recurring billing after the 14 day trial
Products used:
Resume builder
Our apologies for any misunderstanding, Jay, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team