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Alaska
1 review
22 helpful votes
Follow Shelli L.
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Extremely lumpy
March 11, 2020

Extremely lumpy! Extremely disappointed. When I called to return the pillow after they guarantee the best night of your sleep. This feels like a low quality cheap pillow!
They charge $10 shipping to return! They do not back their product

Date of experience: March 11, 2020
Pennsylvania
1 review
2 helpful votes
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The Mypillow products are pillows and sheets. Nice enough but not better than any other vendor. Problem I have with MyPillow is that the money earned is going to support the installation of a dictator in america against the vote of over 80 million voters. This is a Hitler play and no way I can support such a company.

Date of experience: July 23, 2021
Kansas
1 review
0 helpful votes
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My Pillow is HORRIBLE!
December 13, 2021

Do not buy a my pillow! They are horrible pillows and customer service is even worse! I have been on hold for an hour and 40 minutes and I'm not getting an email response as well. The chat is off-line. You need a code to return or they will reject the return. I am unable to get the code because no one will respond! This is a scam!

Date of experience: December 13, 2021
Ohio
1 review
0 helpful votes
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I talked my elderly father into buying a pair of slippers online. They were a little tight. He wanted to exchange them and bigger size was not in stock. They told him if he returned them they would only reimburse the cost of the slippers only. To return the sleeper, he was charged an additional $9.98 "processing fee" and he had to pay for return shipping. So, it cost him more than $27.00 to try on the slippers. On a fixed income, $27.00 is a lot of money. I would never purchase anything from My Pillow ever again. They could have done the right thing. If they had the bigger size, it would have been better - Who knows, maybe they would have charged $9.98 to send him the replacement pair PLUS pay for shipping again. The whole experience was bad.

Date of experience: October 17, 2022
Oregon
1 review
3 helpful votes
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Lumpy pillow
October 6, 2023

I recently stayed at a lovely Airbnb and found the pillows very lumpy and difficult to sleep on. They are full and don't conform to my neck and head. After a couple of nights just pushing them aside and using a decorative pillow I looked more closely and found they are my pillow brand. Lol. I cannot imagine paying for these. Not going back to that place again.

Date of experience: October 6, 2023
Florida
1 review
20 helpful votes
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Lumpy uncomfortable
October 9, 2020

I bought into the "best pillow you will ever own" hype. Honestly it is the worst pillow ever. It is just cut up foam segments that make the pillow very lumpy. My neck hurts frequently and I have to re arrange the foam during my sleep. Not happy with purchase

Date of experience: October 9, 2020
New York
1 review
3 helpful votes
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Best pillow ever
December 30, 2016

I've had lots of neck pain for years trying to sleep on so many different pillows that were suppose to help. My Pillow is the best thing I have found, neck pain gone, sleepless nights gone. I feel so much better now when I get out of bed.

Date of experience: December 30, 2016
Idaho
1 review
4 helpful votes
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I thought maybe I didn't know how to sleep on it, until I read other reviews. These pillows are awful. My neck hurts and I wake up with terrible headaches. I trusted the guy and bought 2 of them. It's just the cost of education, I guess. Sad.

Date of experience: February 26, 2021
New Mexico
1 review
10 helpful votes
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Ripoff
August 5, 2021

This is an absolute ripoff. Omg, stop this guy from making millions from hard working consumer's. My neck never hurt so bad. It is the worst pillow ever not the best. This guy is probably sailing on his yacht today and im walking around with a neck ache.

Date of experience: August 5, 2021
Colorado
1 review
0 helpful votes
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Amazing pillow, dont believe the neg reviews
February 27, 2022

After ordering my pillow, I read reviews. I was worried. They were kinda 50/50. When my pillow arrived it was rolled up, when I unrolled it, it was so thin. I was thinking, oh no... Ill never be able to sleep on this! Then read the instructions to put in dryer on high heat for 15 minutes. I did and it really fluffed it up, but it was still lumpy. Read more reviews to see if this was normal. It was, and its so you can adjust your pillow throughout the night. Im used to waking up a lot during the night with horrible neck pain and head ache. The first morning after sleeping on My Pillow I realized I slept through the night and I felt AMAZING! No neck or head pain. Now its been almost a week and its by far the best pillow Ive ever owned. I love it. Want to get more. It even came with a book!

Date of experience: February 27, 2022

Overview

MyPillow has a rating of 2.1 stars from 958 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 13th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120