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Maryland
1 review
10 helpful votes
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Pillows are crap - underfilled with cheap foam chunks/shreds. Provides no support, uncomfortable, smells bad, cheaply made. Called customer support for refund - very unpleasant experience. They wanted an insane amount for return shipping and, from the discussion, I had no confidence that I'd actually receive a refund. I threw the pillows away.

Check out some reputable product review sites - mostly one star products (pillows, sheets, towels, slippers) reviews with complaints about nonexistent or horrible customer service. The five star reviews are clearly fake.

Date of experience: July 29, 2023
Illinois
1 review
53 helpful votes
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Almost like fraud
September 29, 2020

They will send you emails about Buy one get one free deals with promo code. Then they don't make it easy to find a good code. Even during checkout red lettering telling you how much you can save if you had a code. I follow the link from my email telling me about the BOGO deal and no promo code. So I emailed them and they said a code is required to get the deal and would not help me find the codes on their website. I do understand why people will do business with them.

Date of experience: September 29, 2020
Oregon
1 review
1 helpful vote
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Very poor service
December 30, 2021

Ordered slippers size 111 1/2 got 11 tried to get info on returning and put on hold for over an hour each time then cut off. After 5 times I tried e mailing No response tried online chat no one there I'm on hold now for the 6 th time it's been over an hour no response. Pillows we bought are a worthless our guest won't even use them The slippers were not only too small it felt like my ankles we going to turn over. Support is very poor. I wanted to help this guy out because he was going to get a complaint to the surprem court but nothing is happening I'm done with jerk!

Date of experience: December 30, 2021
Ohio
4 reviews
12 helpful votes
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Rip
June 26, 2023

Received a 2.0 pillow as gag gift. I was making fun of the MyPilliw ads to a friend, said I don't buy from places that annoy me. She bought me one for my birthday. Somehow that's funny. Anyway, the fill looks like shredded scrap foam. And I don't think there's enough of it. Nothing about it feels worth half the asking price. Hard pass.

Date of experience: June 26, 2023
Wisconsin
2 reviews
35 helpful votes
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These are the most uncomfortable pillows I've ever owned. Sure, they might feel great after you plump them up—for about 15 minutes. Then they go right back to lumpy pieces of crap. I've had some of the worst neck pain of my life after using these. I just bought a Nectar foam pillow: it's heaven in pillow form! MyPillows are garbage. And that's where mine are now.

Date of experience: October 26, 2021
Ohio
1 review
0 helpful votes
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Worst sheets ever created
December 23, 2022

Just purchased MyPillow Giza Dreamsheets (HA!) They come totally crinkled and wrinkled, which I expected...washed them and folded straight out of dryer. They are permanently wrinkled. Fabric manufacturers came out with Permanent Press in the early 1960's and MyPillow has never heard of this? I haven't had to iron pillowcases since the 1950's! Now in the 21st century we pay almost $100 (on sale) for sheets you have to iron? This man is a fraud and con man! What makes it especially galling, is he claims to be a Christian, with his Cross hanging out of his shirt and Jesus on the wall behind him in his ad. My attached photo shows my freshly washed MyPillow pillowcase on the right in lavender(supposed to be gray) next to the pillowcase, on the left in black, that I bought in 1994 at WalMart...reach your own conclusions. But, be warned...do not buy any of these overpriced, cheaply made "products" from this phony hyprocritical rip off

Date of experience: December 23, 2022
Pennsylvania
1 review
15 helpful votes
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Complete Garbage!
February 5, 2021

First this pillow is way over priced for the quality! Second the pillow is very lumpy and it doesn't hold its shape very long so you find yourself adjusting it all night. I finally put mine on a decorative pillow sham and I even took it out because the lumps shown through the material. I am finally throwing this junk in the garbage. Plus the guy that represents My Pillow is a very dishonest guy! Beware don't buy this junk!

Date of experience: February 5, 2021
Washington
2 reviews
6 helpful votes
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My pillow
August 29, 2020

I hate the pillow the first time I tried it. Slept better with my old one. It never held it shape, way to soft, felt like I was sleeping on the mattress. Would have help if they asked how firm i like my pillow to be. When I wanted to return it, within 90 days they charge me a restocking fee, and didn't give me a full refund, funny they never mention in the commercial.

Date of experience: August 29, 2020
Canada
1 review
17 helpful votes
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Garbage product sold by a garbage human being. This clown not only lies about the quality of his product. When asked why their website doesn't post a full list of good, bad or ugly reviews. Their excuse for only showing "Good" ones was, "Why would we do that". So there you go. They lie, the product is garbage and you are supporting a scam artist getting rich. Your call, but I'd buy a gunny sack full of hay before buying their garbage.

Date of experience: June 12, 2023
New York
1 review
5 helpful votes
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Pure genius
February 2, 2021

Mr. Lindell deserves a place in the inventors hall of fame, or some kind of hall of fame. I bought two of his pillows for the low, low price of $100 (I got $18 back when the lawsuit was settled). After trying them, I realized I'd be happy to pay half that, or even less. I marvel at this man's genius for having figured out how to put shredded polyurethane open cell foam into a rectangular cloth bag, and convincing people such as myself that it is a miracle cure for sleepless nights, and to paying 10 times more for them than they are worth. Each night, as I place my head on Mr. Lindell's miracle invention, I tip my hat to him, and his genius. P. T. Barnum would be proud. Me, I just kick my $#*! and vow "never again".

Date of experience: February 2, 2021

Overview

MyPillow has a rating of 2.1 stars from 958 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 13th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120