How would you rate MyPillow?
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Florida
1 review
14 helpful votes
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Will never order again
April 8, 2023

I have ordered shoes and bedding from My Pillow. Very disappointed every time. They have just 5 star reviews for their shoes. Try leaving any criticism and it will never be posted. They are charlatans as far as I am concerned. Even at sale price the products are overpriced with no returns possible.

Date of experience: April 8, 2023
Georgia
1 review
50 helpful votes
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What a waste of time and a bad night's sleep. Straight out of the box, I knew I'd been had. I think this guy drives an old truck around rummaging through trash bins to find bits and pieces of old foam mattresses to shred up. Or maybe he has an agreement with a foam factory where they'll give him the pieces that fall from the machines for cents per ton. Don't fall for it. The only thing this guy spends money on is his advertising. That said, I was able to get my money back, which I hear many haven't been able to do. I think he realizes that most people won't go to the effort to return his terrible product, so that's how he gets away with it. There's nothing amazing about this product except what a bad night's sleep it will give you.

Date of experience: January 21, 2021
Florida
1 review
27 helpful votes
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Crappy Towels - impossible to return
December 14, 2021

Their "amazing" towels from the TV are thin and expensive. I did a blind test with my wife and the towels that felt "way better" were from Costco.

I am trying to return them but they make it very hard so you will give up. You can't return an item online like you can for every other good ecommerce business. If you call support they say it is a two hour wait because they won't hire the necessary people and they want you to give up.

Date of experience: December 14, 2021
California
1 review
63 helpful votes
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Try washing it!
November 21, 2020

I feel like I'm sleeping on mold. I've washed it, and put it in dryer as instructed. Four hours later it still was damp o the interior. I opted the safe side of not using it again for fear of mold. Please don't buy this pillow. They are wonderful at first, but I don't have the budget to toss an expensive pillow in the trash every month or two.

Date of experience: November 21, 2020
Florida
1 review
48 helpful votes
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Disappointing
March 23, 2021

I bought one to support an American business. But it took 5 weeks to arrive. After opening it and following the instructions to put it in the dryer for 15 minutes it looked promising at first. Through the first few nights, it needs constant adjustments and goes flat waking me up several times a night. It has lumpy filling, this is far from a good pillow.

Date of experience: March 23, 2021
Florida
1 review
1 helpful vote
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Pillow Topper
October 29, 2018

My wife was having trouble sleeping because of pain in her shoulders and hip area. Decided to give the topper a chance. It worked like a Champ on her pressure points. You know the old saying, When Mama's Happy everybody is Happy.

Date of experience: October 28, 2018
Wisconsin
1 review
2 helpful votes
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Love it
March 14, 2021

Bought one pillow and loved it dont have a neck ache and sholder pain. So I bought two more one for my camper and one for a back up. I like them they dont go flat. The stuff inside could be a little softer by it still does the job. I love you Mr Lindell... You do a great job. Thanks again. I got a good discount also. For mine...

Date of experience: March 14, 2021
Texas
1 review
6 helpful votes
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Slippers were great quality but ordered the wrong size. Have already spent a couple of hours listening to Elvis sing Amazing Grace while on hold. I give up. I recommend you purchas e through Amazon instead of their website. At least Amazon handles returns. Hire some folks Mike!

Date of experience: December 13, 2021
Minnesota
1 review
2 helpful votes
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I purchased a Firm, MyPillow from Bed Bath and Beyond in 2015 and still use today! I've washed and dried it several times, in machines, and it always bounces back like new with no holes. Very comfortable and stays formed to my head and neck. Reading the current poor quality and chemical smell reviews, I suspect they started using cheaper/different materials in last few years.

Date of experience: April 10, 2022
New Jersey
1 review
3 helpful votes
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False advertising. It's not free returns
October 10, 2023

They claim to have a 60 day money back guarantee and the Website claims free returns minus shipping costs. I wanted to return my purchase and they want to charge me 9.98 processing fee. So my total purchase was $100.15 after my return I would get back $74.64. Absolutely ridiculous. There goes any future purchases from this company. The pillow was not temperature regulating at all

Date of experience: October 10, 2023

Overview

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 23rd among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120