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California
1 review
0 helpful votes
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Horrible pillow
October 21, 2024

This is the worst pillow I have ever had I get a better pillow for $5 at Walmart. The owner of this company should have to sleep on these for the rest of his life and feel how horrible they are. The new filling is absolutely absurd it's Lumpy doesn't conform to your head and if you sleep on your back or side it's absolutely atrocious. And forget about getting your money back.

Date of experience: October 21, 2024
Indiana
1 review
0 helpful votes
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Where's My Order?
October 11, 2024

August 25,2024, we placed an order towel wel set and kitchen towel set. That was 7 weeks ago, and no Shipping Confirmation has been received. Won't be buying online from them again. October 11,2024.

Date of experience: October 11, 2024
Texas
1 review
0 helpful votes
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Last night was my first night with your product and I sleep like a baby and VERY comfortable no heat.

I been fighting cancer for two years now; you can imagine the side effects pain etc. plus the heat in my head.

Thanks to your technology or whatever, finally I was able to get your product and sleep PROPERLY.

On the other hand, I was not able to purchase your product before but with this economy, I only have money for the cancer treatment, and the basic needs and nothing left.

Would be very good for us people with head, brain or head cancer to design a special product at a convenient price a 45-degree pillow and other stuff we need.

Thanks again bet purchase ever made.

Date of experience: June 15, 2024
Arizona
1 review
0 helpful votes
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Amazing products!
April 5, 2024

I LOVE MyPillow! I've purchased multiple items over the years including several pillow, sheet sets, towels, bath mats and more. Their products are high quality and they last much longer than the competitors products. I used to have to buy pillows every 6 or so months but with MyPillow, I can easily wash them at home and they are as good as new! Seriously, if you haven't checked them out, they are worth the try. And if you need to do a return (I had to once) they also make this easy. I love the product, the company and the Founder and always try to shop here first before looking for household products other places.

Thank you Mike and the whole MyPillow Team for your outstanding products and customer service! Highly recommend!

Date of experience: April 3, 2024
Texas
1 review
1 helpful vote
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No where near the quality expected.
February 15, 2024

The bath towel set was a great disappointment. Yes, the towels are OK-soft but very thin and cheap feeling. Out of the package handle like a towel that I've had for years. My COSTCO towels are two to three times as thick, fluffy and soft. As far as guarantee goes...no mention of "return processing fee" in advertisement! I paid paid ~$30.00 for the 6 towel set, the return processing fee was $10.00, so I netted $20.00. It cost me 30% to try a towel that was guaranteed. Not happy! Stay away from My Pillow. Over hyped advertising.

Date of experience: February 15, 2024
Illinois
1 review
1 helpful vote
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My Slippers
January 25, 2024

The slippers I bought were very comfortable. I wore them everyday. The slippers for my right foot fell apart. I called My Pillow to see if there was a warranty and the gentleman said it's a one year warranty. He looked up my purchase and found out I purchased them 1.5 years ago. I was just going to let it go because they lasted longer than any other slipper I've purchased in the past. He said he'd warranty them anyway! I was very surprised and pleased.
I will purchase again when I burn this pair up.
Great company and customer service!

Date of experience: January 24, 2024
Minnesota
1 review
1 helpful vote
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What a joke with the slippers. They start falling apart with 4 months. I called to get a replacement and they said they were going to send me a new pair and never did and now say it's too late to report it. Do not buy these slippers. Poor quality.

Date of experience: February 2, 2024
Pennsylvania
3 reviews
2 helpful votes
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I am EXTREMELY disappointed in my purchase of these slippers. Size 6 would have definitely been too small, but the size 7 I received is too big. Even when I put on a pair of thick 'cozy' socks, these slippers slide off my heel which I know will cause a blister. In addition, I am 70 yrs. Old and because of the way they fit, they are potentially dangerous. Very, Very disappointed! I consider them 'defective' because of the poor sizing. I have worn size 7 since I was 16 yrs. Old. I thought 'Mike' was a Christian. SHAME on him for selling wrongly sized items and then dismissing his customers when there is an issue.

UPDATE: After approximately one year, they sent me to their collection company because I disputed the charges with my bank. I filed a complaint with the Attorney General's office, and they resolved the issue. I turn the channel asap now when I see his commercials on TV.

Date of experience: March 21, 2024
Washington
1 review
0 helpful votes
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I ordered my husband a pair of my slippers for Christmas. They got in in more than enough time before Christmas and three days before I gave them to my husband early. They were too large. I did a return through " my happy returns". They immediately sent out the right size and they arrived the day after Christmas! My husband loves them and I have never had a return go that smoothly or speedily! At no charge! As a bonus.I returned at a Petco location near me and recieved $10 off a $40 purchase!

Date of experience: December 26, 2023
Pennsylvania
13 reviews
18 helpful votes
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Dishonest commercials
January 21, 2024
Updated review

Mr Lindell claims inferior towels cause water to bead up on them. Any towel, including his will do the same when soaked in fabric softener! And this from a man who wears a cross!

When I called the number to express the above, I was immediately hung up upon by the sales associate! What class!

Date of experience: January 21, 2024

Waste of time and money
March 25, 2023
Previous review

Original My Pillows are in our guest room since they're too hard, lumpy and tall yo use. Waste of $100!

Then the slippers which Lindell hacked as the best thing since sliced bread are too small as nd narrow to use. After a waiting on the phone for 90 mns ( was disconnected once), we gave up, which I believe is their business plan. This from a proported Christian! I'd hate to see what he would do if he was atheist!

BEWARE!

Date of experience: March 25, 2023
New Jersey
2 reviews
2 helpful votes
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Pandering!
January 9, 2024

I'll stick to Monsanto and Canon... It's insulting and inappropriate to have a cross dangling from Mike's neck outside his shirt... nobody cares what his religious affiliation is and he should keep it to himself!... Non-Christians should boycott his products... Jesus won't help him when he goes bankrupt because his stuff is a bunch of crap and he's spending too much money on his irritating commercials!... I wouldn't give MyPillow a penny of my money. Hope he goes broke quick!

Date of experience: January 9, 2024
Iowa
1 review
2 helpful votes
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Slow, slow shipping
December 27, 2023

Order: *******: I haven't received my order of sheets, pillowcases, and pillows. They were (according to My Pillow's email to me), sent to FedEx on December 22nd. They are still at FedEx, apparently, today, December 27th. Calling their customer service department, I was "handled" by one of the rudest CSR persons I have ever had the displeasure of communicating with! And that was after having to listen to Amazing Grace blasting in my ear. Yes, yes. God Bless you too. I plan on sending the entire order back for a full refund, as was rudely suggested by the CSR, "whenever you get it."

Date of experience: December 27, 2023
Florida
1 review
0 helpful votes
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Love alllll my my pillows
March 30, 2023

I love these pillows we have about 10 in our house. No they don't stand up beautifully when I make my bed but they are so freaking comfortable. And I also bought the travel size they nice thing is if it.has a little too much stuffing for someone I just opened the seam up and took some out to totally personalize

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Date of experience: March 28, 2023
Nevada
1 review
0 helpful votes
Follow Lou R.
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Twice now me and another family member tried taking advantage of a promo Mike Lindell offered on FOX, we used the code and the slippers were NOT $25.00, he discounts them down to $59.95. Talked to customer service Reth S. And she basically did NOTHING so much for customer service so BUYERS BEWARE!

Date of experience: June 22, 2024
New York
1 review
47 helpful votes
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Horrible Customer Service
January 4, 2021

Customer Service Department Incompetence set a new high level.
Long list of errors, and poor responses.
So far, 6 emails / 4 calls. Responses resemble a litter box. ZERO HELP.
Sincerely wish I could go back in time.
Plus, then the pillows were dreadful. Horrible product.

Date of experience: January 4, 2021
Tennessee
1 review
12 helpful votes
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For seven days straight now I've been trying to get my money back on a poorly constructed product, their male slippers. And I've been jerked around by Grace and Catherine, I've been dealing with this by email. Supposedly supervisors. Haven't called in yet by telephone because you have to sit on the phone like an hour to get through. For a religious guy Michael is running a sham operation. He ain't religious at all, if he had a conscience at all he would not be screwing over general public with his products and his policies and his tactics to keep your money no matter what. Products suck customer service sucks they're return policy is 100% guaranteed. But yet they're refusing to give me my money back. Since they don't recognize the better business bureau which is amazing to me, only a slimeball company doesn't recognize the better business bureau. I disputed another way and I will never drop that dispute until I get satisfaction. I'm writing reviews everywhere I can about this company.

Date of experience: June 30, 2022
Missouri
1 review
3 helpful votes
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Poorly made
December 16, 2022

Purchased $90.00 slippers only to have them fall apart just over a year later. Conveniently AFTER the warranty expired. When I called after being on hold for 45 minutes, the last could have cared less that I was unhappy about my slipper sole falling apart. For $90 bucks, these slippers should last 30 years...
Never purchasing from this company again!

Date of experience: December 16, 2022
Illinois
2 reviews
17 helpful votes
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Worst pillow "MyPillow"
November 19, 2020

Just got them 190.00 for 4 pillows. Target or Walmart pillows for 10.00 much better. The My Pillow is chunky / lumpy and so much extra pillow casing than fill for king size (see images) cut up foam. Horrible! Don't waste you money, sending mine back!

Date of experience: November 19, 2020
Florida
1 review
5 helpful votes
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Slippers are like wearing concrete. I swear if I fell in my pool I'd sink to the bottom and drown! (They don't fit right either. I'm a 9 all day long and these are way too big). Now I have to pay to return their inferior product. NOT HAPPY!

Date of experience: July 12, 2022
Florida
1 review
14 helpful votes
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Will never order again
April 8, 2023

I have ordered shoes and bedding from My Pillow. Very disappointed every time. They have just 5 star reviews for their shoes. Try leaving any criticism and it will never be posted. They are charlatans as far as I am concerned. Even at sale price the products are overpriced with no returns possible.

Date of experience: April 8, 2023

Overview

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 15th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120