MyTrip

I have no idea how this company can operate like this in the UK. You make a booking and they give you an airline booking number which is completely wrong. Phone lines are extremely busy, can't talk to anyone. I waited on the line 2-3 hours to be able to talk to someone until phone got hung up on me. Can't make any changes to your flight, can't talk to anyone. Absolute disgrace.

I don't know why so many people can't get help from them. I had a problem with my luggage on wizzair (my inbound flight didn't have checked in luggage even though I had paid for it)
They handled it within an hour, I successfully checked in, everything was ok. I am very grateful to their assistant.

I have had the same experience as so many of you, if you're reading this, I feel your pain and your frustration.
To contribute to the negative reviews, my story is;
Booked a flight from New Zealand to the UK, they claimed that the flights had been cancelled, this was untrue, they had simply oversold tickets and could not honor all the tickets they had sold.
I paid $2500 and 12 weeks later, received a refund of $1800.
I could write my frustration in a long rant here, but it really gets us all nowhere. How do we actually go about reporting this company to a third party financial ombudsman and have them charged, and forced to refund all of the people they have robbed.
There's no point in all of our complaining if we don't actually do something.
I will be looking for the appropriate channels through which I can begin the process of holding them accountable for what they have done to me.
I advise that if you have read this far, that you do the same, something has to be done.

This website is legit yes but the transparency of prices are not. Clicked on the lowest amount of flight price and website keeps on sending error message. Finally able to book through but surprisingly the amount has increased. Instead of clicking for the $800 dollar flight they have charge us with $1300 and when you asked them to cancel since the price went too high compares to what you originally booked, they have will charge you for $300 cancellation fee. What a joke.

OMG! How can an unprofessional agency like Mytrip be in 'customer service' business! Where did they employ these people from? I have travelled around the world and NEVER have I ever had such a mess made out of my trip by a 'travel agent'. Promised to do changes on flexi ticket - nothing was done! Promised second time. Nothing! I lost my other flights because they didn't do what they promised. I had to tell the agent what flights was available- and I lost them too because they didn't book it! Then eventually got a flight on a different route because I told them there was still availability! They could not find it. THEN they booked it BUT without luggage! Then! Then they said they cannot book the luggage! How can these incompetent people be taking your money? This short trip has cost me now three times more than the original booking! KEEP AWAY FROM THIS COMPANY!

Your money is at risk if U are booking with these guys and want to make changes modifications to the ticket. I was misguided and lost 700$ now. Utter nonsense and unprofessional company. Avoid them in all cases. If you still want to book with them. Be ready to wait long wait hours and they hang up on your face. Cheers!

Booked a trip from Toronto to Korea via Seattle. First leg of the travel went fine. While coming back to Toronto Asiana airline denied boarding as the ticked got cancelled somehow. Airline and agents are blaming each other. For 2 months no refund. Does not seems to get my refund. Stay away from these cheaters.

The flight I booked via MyTrip was cancelled. The airline gave a refund to MyTrip and they never gave my money back. I guess that's what they do now - the scale gives them an opportunity to use the EU regulations at the expense of customers. If anyone hears anything about a class-action suit, I'd be happy to join.

Mytrip should be banned from operating as a travel agency. We cancelled our tickets the same day we bought them. The airline is very helpful but the agency is trying every possible trick to not issue a refund.

Never ever again will I book a flight with them. They took advantage of this pandemic like sharks by taking money out of their clients with any cancelled flight... I had to fight for month to see my money and they only refunded me 69£ out of at least 150£ (my flight to come back got cancelled). Where is the rest of my money? I don't know...
I wish we were more protected as travellers when these things happen. I have learned my lesson though and I invite you guys not to book through Mytrip.com if you don't want to loose your money, you time and your energy.
Attn Skyscanner: you need to stop working with them, you are encouraging your clients in risking to loose their money. Please read your clients reviews about Mytrip.com. I am clearly not the only one...

Never use this company. My son has been chasing them for weeks for a refund on cancelled flights. He has spent hours on the phone and written emails. The money has been paid back in full by the airline but MyTrip are holding on it it and not paying it back. He will now have to take them to the small claims court. They are a bunch of crooks who you should absolutely not trust with your money.

Please do not use mytrip for any travel needs. My mother in law booked a flight and payed for a additional checked luggage, however the airline stated no extra luggage was purchased. Mytrip also tried charging her card with unauthorized charges, and thankfully resulting in her credit card company putting a freeze to the card.

Please people just book directly with the airline company or use a more legitimate company! It's not worth the trouble/hassle. Listen to these reviews, I wish we did.

Hey, Stupid me never checked the reviews

I booked a flight and even paid extra for flight cancellation knowing the odds of me needing it will be high, turns out their UK contact number doesn't even exist and the American line is soo littered with divert calls, and keeping you on hold...

When I thought something was up I checked the reviews and I just feel like an idiot for never checking the reviews...

Rather have paid double for something reliable.

They saw me looking at a flight for A particular day then when I went to book it when I went to the second page, they said the prices changed and put it up $100 so I changed browsers went on private mode deleted cookies and the price is back to normal. Then on the Payment page they said the payment couldn't go through and I needed to start the process again at which point they put the price up an extra $100 again. Keep in mind this is over a month before the booked date, so not last minute fluctuations.

They did it because they believed that flying on this day particular day was essential to me however, it was not.
In the end, I had to book a flight for the day before, so that I could access the original price that I was offered. They tried to take advantage of a customer who they believe needed a flight on a particular day, they believed they could pressure me, the customer, to pay over the odds