MyTrip

Zero customer service. Swoop canceled my flights, My Trip was reimbursed by Swoop. Still no refund to me. I've been on Chat Line several times, same response. It's being processed manually, takes times. Refunds in 3 business days is an out an out lie. Will never use this Agency again. Worst travel experience and it's post pandemic.

Firstly the crew is very humble and well behaved. The pilot is Mr Gokul.well trained guy

The food preparation by Mr Anthony was awesome.
Only one suggestion we have shared that the electrical appliance like AC and three points plugs to be taken care and they have assured for the same
Rest the experience was good

I accidently booked a flight for the wring date and called immediately (5 minutes after) to cancel it. They charged me a $57 "cancellation fee" - wtf? Of course I went ahead and contacted my credit card company to dispute this charge. Stay away from them!

We missed our connecting flight from London Heathrow as our first flight was late. Called Mytrip.com emergency line many times, no one answered. Dropped them an email mentioning we are stranded at London Heathrow as it was 10 in the night and all the airline counters were closed. So there was no hope of a rebooking or getting a hotel voucher. Its about a month back this happened and Im still waiting to get a reply from them on what should we do!

Stay away... Extremely poor rather no customer service. Paying 20 quids more elsewhere or to the airline directly is way wiser than MyTrip.com

If I could put zero stars, I would without hesitation. We supposed to go to Zanzibar from Luxembourg. A few weeks before our departure, Mytrip sends us an email saying that a connection has been canceled and that they are no longer able to bring us to our destination. So we have to cancel our flight. Since then, for the refund, we have si many discussions with Mytrip, the clients service sucks and does not understand anything(or pretend to not understand). The last excuse: "we cannot find your reservation"... nearly 2000 € lost. I will never use Mytrip again and will make sure that my entourage too. It is a scam.

I hope that this single review puts MyTrip/GoToGate out of business.

This is nothing but a group of thieves, scammers, and bold-faced liars. Undoubtedly the worst customer service I have ever received in my entire life. When my flight was canceled by the airline, I was entitled to the full refund and called MyTrip immediately. I was placed on hold for 12+ hours; when I reached an agent, they were completely useless and then hung up on me. Then they removed their helpline so I had to email 5+ times, and got the same cut/paste response every single time. I waited 5 months to get a refund — and it only came because I filed a formal complaint with the government. Turns out MyTrip had the money the whole time, and they tried to cover it up with more stories and lies. If you are looking for flights, avoid this group at all costs.

17 hours over all on hold many different people just to confirm and rebook return flight from Ho chi min city back to Wellington. Worst customer service and muck around company ever. Spent over $120 in ph calls to them so so bad and being ignored, someone eating while talking, another yawning l, another laughing... still waiting on refund as had to book direct with airline in the end. Never ever use these people!

Bought 20 kilos of baggage and they didn't process it on one of the flight, so I asked for cancellation and they ask for cancellation fee when they would've give the additional 20 kilos or refund me. Generated a fake automated response when I replied to them as well.

Never ever order from Mytrip unless you want to be scammed out your money. Lost USD 1000 for 3 tickets to Bangkok.
Went to the airport today for a flight booked via Mytrip, only to find out from the Airline it was reschedule to a day earlier.
Turns out that the Airline had already told Mytrip that days prior, however they failed to notify us.
Try contacting mytrip hotline and waited 50 mins to get through and call was diverted to india. Try emailing them but only have automated email reply.
Absolutely no help whatsoever, instead they've ruined my vacation.
Do not use Mytrip!

After putting in all my credit card information, the window pops up saying the price went up by 20% and if you will honor it. I said no but they charged my credit card anyway. When I called to cancel it, they said they will do it with a fee. I asked for a manager and she said no manager. Then made me wait for 15 min and came back with the same thing. Bad bad people.

Don't buy that cancellation protection! You think it protects your full refund when you need to cancel? You're wrong! Only when you have a medical condition! Their whole website is misleading customers about this! What's worse, the operator arrogantly said to me "Next time you agree to something online, read the terms and conditions yourself. " And the cancellation fee they charge is rediculous! I paid $320 but can only have less than $100 back! Fraud!

They're like a sales representative. They only care of taking your money.
In case of a problem, there's no one to talk to.
The representatives are like bots and will do nothing to help if it doesn't show on their commissions.
I had to cancel my flight and it took me over a month because they even refused to turn to the airline company.
They sent me to contact the airline myself and even after i got my cancellation, they only cancelled one way and refused to cancel the flight back.
I regret not checking reviews about this company before i ordered.
Never again

Hi, to anyone considering booking a flight with mytrip as in http://www.mytrip.com/.

From my experience I would strongly recommend to find another way to book your trip.

It did cost me lots of money, time and nerves. The people working at that company aren´t reliable in responding or reacting on complaints. I wrote a letter of complaint and never received any response. At the end after already having payed lots of money for rescheduling a ticket on top of the actual price I decided not to use the ticket I payed for at all because it was so much that I could have bought a new ticket all together without feeding more to mytrip. The feeling I got was that this company trains their employees to scam unknowing customers into unreasonable fees like flight fee leeches. The Company Mytrip.com certainly does not put their priority on satisfied customers. I do hope this review helps others to be spared from an unpleasant holiday experience.

My ticket has cancelled by airlines and it sent full refund to MyTrip but I did not get full amount. Mytrip cut processing fees as well as taxes. I suggest to all, don't trust 3rd party booking agency.

Use some social media for example twitter, facebook, instagram and so on. Send your feedback to CEO of this company. Write your message directly whenever they will promote this company. Awareness is important. So, its help to eliminate this type of false company.

I can't understand why this company exist. A class action lawsuit is urgently needed. Ultimate scammers.
Skyscanner should ban this agency from the search. Even when you contact them via phone the simply lie.
They always say the cannot do anything and are not responsible for anything. Even the slighest of service request like amending a name in the passenger info will be dragged on and on intentionally so you will miss the deadline. They never communicate with your airline. They never request anything. Total scam. I have an ongoing lawsuit in Poland against them ready to be filled.

My airline canceled the flight and refunded My Trip due to me booking through them. My Trip has not released the refund and told me that are keeping 30$ of it due to handling fees, even though they do not list them in the fine print. I would give them a zero if it was possible.
And people wonder why the world is so angry...