MyTrip

Scammers! Stay away. They take your money and then don't want to know. Waited half an hour to get through to them after my flight had been cancelled by the airline. They are going to charge me €30 to request a refund from the airline. I asked them if they could rebook but they said I had to liaise directly with the airline. I called the airline but as they have put their own contact details in the booking I can't even make amendments directly with the airline. So I now have to call MyTrip again. Absolutely shambolic, save your sanity, stay away from these cowboys!

I had a horrible experience with my trip. I bought my ticket to Brazil and due to the CV situation I had to reschedule my ticket. I immediately paid 316 euros for the exchange, two days later I received an email saying that it was not possible to re book and I received my refund. I tried calling once, twice, three times, they stalled and never answered and I had to pay a 119 euros phone bill for waiting and not having been answered. A lack of respect for the customer is very, very big, I've sent several emails and they didn't give me the return of any. Now I have to buy another ticket because of their lack of professionalism.

We had booked a flight to Alaska from Dublin via Seattle. The night before we flew we tried to check in on line to discover that our tickets for the Dublin Seattle leg (return) had been cancelled. After several hours of ringing MyTrip, aer lingus and Alaska air we got no where and as we had a tour booked for Alaska we had to buy new tickets at enormous cost. Now we are home and trying to get a refund. My Trip are telling us it has to come from the airline and the airline are saying my trip have to give to us. Trying to talk to an agent from My Trip is a nightmare. They keep fobbing us off. They are total disaster and I would advise you to keep as far a way as possible.

BEWARE of MyTRIP.com
MyTrip has a trick to scam customers.
After booking a ticket, they force the customers to change the flight or cancel it siting changes in schedule or cancellations.
Then they say that the refund has been issued but that never reaches the customer.
I have not seen such a fraudulent international travel company. I got scammed of my money and I just cannot get my refund back. Banging my head to get some action from their support desk.

BEWARE of MyTRIP.com

Mytrip's customer service is terrible. What you might save on the booking you will lose during the many hours spent on the phone to their customer service "team".
I would never book with them ever again.

I booked flights to Poland with mytrip, less than 1 week later jet2 cancelled my outgoing flight and advise I would receive a full refund. It has taken numerous phone calls and emails to mytrip to get them to acknowledge this, it's been over 4 weeks now and I have still not received my refund. Now they are advising that they mytrip will be deducting their fees from my refund! Absolutely terrible service…. I highly recommend staying well clear of this company.

We made a booking online for a ticket and paid for more than 400 dollars,
They took the money from Credit card acc. But they didnt sent us anything, we were waiting for confirmation in email, and it never came also in cell phone they dont answer it at all..

I will never recommend this site to anyone for any type of bookings. I missed my flight because they did mistake in my name I called them they said you have to book again no refund. Worst customer service worst supervisors they have Forever

I paid extra if my my sister canceled her trip, but she passes away by an accident, and I paid for her ticket and I have called my trip 3 times and explained and send them her dead certificate, to refund my money, but there has been no solution. Its been 2 weeks.

I booked a flight with them with a debit card. Three days later they sent me an email reporting the flight as cancelled by the Airline. They offered to contact the airline for me to ask for a refund with a charge of 30€. I contacted the Airline myself and found out (I have written proof) that the ticket for my flight was never purchased by Mytrip.com to begin with. The flight was never cancelled by the airline. When contacting Mytrip.com to ask for a full refund I just received very vague answers (including an offer to apply for a refund again paying the 30€ fee, which I obviously declined, as it's clearly their fault for not purchasing the ticket). It's been almost a month now and I still have no clear answer from them.

I booked through them, and the airline cancelled the flight, I called and emailed multiple times, on some occasions they said they will refund within 5 days, and some ocassions said they can not refund. Stay away from this company as if something goes wrong, they never help. They are literal scammers. How do they still operate, I dont understand.

If you wanna lost money, buy with Trip.com My son couldn't fly because Gol Airlines doesn't allow unaccompanied minors on connecting flights. However, I didn't have that information during my booking. Trip.com must warn parents about that policy. My son couldn't fly, I couldn't change his flight, and I didn't get a refund. I call for assistance, but the attendant hang up before solve my issue. I lost lots of money buying new ticket for him, besides all stressing, disappointing and frustration. Never again!

Please do not book your tickets through Mytrip. You could lost your money. I have lost 2000 British Pound. They did not refund my money or respond. I better suggest you to use another trusted website. But not www.Uk.Mytrip.com. Its scamming site, be aware

Please do not book with Mytrip. They leave you behind. I have bought inbound and outbound journey from mytrip. Outbound was fine but inbound they have bought separate tickets and sold to me when there was connection. When my flight was delayed which in result I have missed my connection. When I approached the airlines they clarified that the ticket should have not bought like that when there is connection. If it was bought together the AIrline would have bared expenses and would have showed me alternative. Because it was sold by Mytrip wrongly. No one have covered my trip. With all the stress and hassle I had to book next day flight and hotel to stay with my pocket money. When I approached they deny and stopped responding to any emails or calls when I was waiting in Airport for hours. Absolutely gutted with the response. How even IATA approve such kind of agents.

Booked flights with my trip. Airline changed flight. Mytrip did not notify me and even would have had me checking in to the cancelled flight right up until departure. Saw the change on airline app. Contacted Mytrip to change to a different flight and paid £13pp refundable admin fee. Told change would take 3 - 5 days. Day before flight spoke to MyTrip and told contact airline yourself. I did this and got sorted. Flew yesterday morning. Last night Mytrip emailed to say they couldn't make the change. Lots of long wasted phone calls. Bad customer service and taking extra money for nothing.

I bought a flight ticket from mytrip.com later on flight was cancelled. I requested refund from mytrip.com but they refused to refund my money because airline was bankrupt. I told them that it is not my problem as I bought the ticket from you and you are my counterpart, additionally, you did not tell me that if the airline dis-functions we will not refund you. But so far no refund yet. They are trying cheat on me and keep my money. I had the same case with another agent but refund my money without any problem. I have email proves for both cases. I can send them to anyone who wants to see.
I do not suggest anybody to do business or by a ticket from mytrip.com. They are good till they collect money from you but if any problem occurs they do not know you. This people should be abandoned from doing a business.